Unit 9. Writing 11cb

Date of preparing: 04 /01/2009 Teaching date: 11A1...................................
11A2....................................
11A3....................................
Period: 58
UNIT 9: THE POST OFFICE
Lesson 4: Writing
* Aim: By the end of the lesson, Ss will be able to:
Know how to write a letter of expressing satisfaction or dissatisfaction with the post offices services
* Teaching aids: textbook, handout
* Lexical items :
PROCEDURES
Teacher's activities Students' activities
I. Warm up:
- T raises some questions:
1. Have you ever been to the Post office?
2. What do you go there for?
3. What do you think of the services of the post
office?
- T give comments and lead in the new lesson
II. Pre writing :
Task 1:
- Ask ss to read the requirement of task 1.
- T explains some new words
+ Satisfied dissatisfied
+ satisfaction dissatisfaction
+ security condition: điều kiện bảo đảm an toàn
+ attitude: thái độ
+ punctuality: sự đúng giờ
+ arrogant: kiêu căng, hách dịch
+ Price (n) Giá
+ Delivery (n) sự phân phát

+ Reasonable (a) phải chăng, có thể chấp nhận
- Have ss to repeat the words in chorus
* Handout:
- Deliver the handout and explain the
requirement
- Go around and give help
- Check ss feedbacks
III. While writing
Task 2:
- Have ss to read the situation
- Check ss remembering about the form of a
formal letter
- Ask ss to make an outline
- Study the chart and give answers
* Suggested answers:
1. Yes.
2. I go there to make a phone call and send letter to my
friends.
3. Its quite convinient, the staff is polite. However, It is
equiped with old technology.....
- Read and understand the situation in the book
- Listen and copy down
- Listen and repeat in chorus
- Study the handout
- Discuss in groups
- Give feedbacks on the board
* Answers:
1. S 2. D 3 S 4. D 5 . S 6. D 7. S
- Read the situation and try to understand it
- Give answers

- Discuss with the whole class
- Give answers
- Write on the board
* Practice writing
- Ask student to write a letter of satisfaction and
dissatisfaction about the services of Thanh Ba
post office.
- Ask ss to write in groups of 4.
- Go around and give help
- Call on 2 good ss to write on the board
IV – Post – writing:
- Ask ss to correct the writing on the board
- Give corrections
- Give comments
V - Homework :
- Rewrite their letter on the notebook.
- Prepare Part E (Language Focus)
* Outline:
1. Heading: Sender’s address
2. Opening: Dear.......,
- I have been using...................................
- Now I am writing to .............................
3. Body:
* Satisfaction:
First,I find that your post office....
Second,.....
Moreover,....
Finally,....
* (However,your post office has some things that may make
your customers unsatisfied.)

* Dissatisfaction: (3)
* Wishes:
- I hope that your post office will become a better place.
4. Closing:
-Yours faithfully, Yours truly,....
- Sign your name
- Practise writing in 10 minutes
- Write on the board
correct their mistake
- Listen and write down
* Comments:
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* Sample writing
Dear Sir,
I have been using the services provided by Thanh Ba post office for years and now I am writing to express
the satisfaction and dissatisfaction towards the post office services.
First, I find that your post office has a good quality and it is equipped with modern technology. Next is the
attitude of the staff that expresses me most. They are very polite and helpful. Last, it is the prices of the
services. They are always reasonable.
However, your post office has some things that may make your customers unsatisfied. I think that the post
office should open earlier and close later, moreover, it should has a security guard , I find the post office has
a spacious front office but has no one to keep motorbikes or bicylces. The last thing I want to tell you is the
punctuality of deliver of letter and newspapers. They are sometimes late and lost.
I hope that your post office will be made a better place.
Yours faithfully,
Nguyen Van An