Unit 9: Writing

Welcome to clas s 11B2

Game!
Test your
memory !

A) DEAR SIR / MADAM:
C ) I M SATISFIED WITH THE ’
STAFF OF THANH BA POST
OFFICE .
B ) YOURS FAITHFULLY,
D ) THIS LETTER IS WRITTEN IN
HOPE THAT YOUR POST
OFFICE WILL BE A BEST PLACE
LOOK AT THESE SENTENCES QUICKLY:

WHAT CAN YOU
REMEMBER
?

A) DEAR SIR / MADAM:
C ) I M SATISFIED WITH THE ’
STAFF OF THANH BA POST
OFFICE .
B ) YOURS FAITHFULLY,
D ) THIS LETTER IS WRITTEN IN
HOPE THAT YOUR POST
OFFICE WILL BE A BEST PLACE

UNIT 9:

WRITING A formal LETTER TO
EXPRESS SATISFACTION /
DISSATISFACTION
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city
THE DIRECTOR OF
THANH BA POST OFFCE

TASK 1: Rearrange the following sentences in
the correct order of a letter:
A) DEAR SIR / MADAM,
B) I’M SATISFIED WITH THE STAFF OF THANH
BA POST OFFICE . THEY ARE ALWAYS
THOUGHTFUL AND COURTEOUS TO
CUSTOMERS
C) I’M WRITING TO GIVE COMMENTS ON
YOUR POST OFFICE’S SERVICES
D) YOURS FAITHFULLY,
E) I KNOW YOU AND YOUR STAFF HAVE
DONE WELL AND THIS LETTER IS WRITTEN
IN HOPE THAT YOUR POST OFFICE WILL BE
A BEST PLACE
1
3
2
4
5

part Format

Example
Part 1
-EXPRESSING YOUR
SATISFACTION OR
DISSATISFACTION
I’M SATISFIED
WITH THE STAFF
OF THANH BA POST
OFFICE
Part 2
-STATING THE
REASON FOR
WRITING LETTER
THIS LETTER IS
WRITTEN IN HOPE
THAT YOUR POST
OFFICE WILL BE A
BEST PLACE
Part 3
-EXPRESSING YOUR
HOPE / WISHES
I’M WRITING TO GIVE
COMMENTS ON YOUR
POST OFFICE’S
SERVICES

PART FORMAT EXAMPLE
1
2
3

-STATING THE
REASON FOR
WRITING LETTER
I’M WRITING TO GIVE
COMMENTS ON YOUR
POST OFFICE’S
SERVICES
-EXPRESSING YOUR
SATISFACTION /
DISSATISFACTION
I’M SATISFIED
WITH THE STAFF
OF THANH BA POST
OFFICE
-EXPRESSING
YOUR HOPE /
WISHES
THIS LETTER IS
WRITTEN IN HOPE
THAT YOUR POST
OFFICE WILL BE A
BEST PLACE

There are some more useful expressions of
satisfaction and dissatisfaction
SATISFACTION DISSATISFACTION
1- I’m pleased
with .....
2-the good point is…
3- I’d like to comment on

…
4-I’m writing to express
my dissatisfaction
with…
5-I’m writing to complain
about ….

TASK 2: After a year in the job, the
director of Thanh Ba Post Office
has invited residents in the
neighbourhood to write letters to
him describing the quality of
the services they have received.
Discuss what services the
residents can write about