đề thi toeic mới nhất phần listening and reading test có keys

TRƯỜNG ĐHBK HÀ NỘI
TRUNG TÂM NGOẠI NGỮ CLF

BÀI KIỂM TRA TOEIC
TEST 10

1
.

In the Listening test, you will be asked to demonstrate how well you understand
spoken English. The entire Listening test will last approximately 45 minutes. There
are four parts, and directions are given for each part. You must mark your
answers on the separate answer sheet. Do not write your answers in the test
book.
PART I

Directions: For each question in this part, you will hear four statements about a
picture in your test book. When you hear the statements, you must select the one
statement that best describes what you see in the picture. Then find the number
of the question on your answer sheet and mark your answer. The statements will
not be printed in your test book and will be spoken only one time. Look at the
example item below.
2
.

Example:

Statement (B), “The man is
working at the desk.” is the best
description of the picture, so you
should select answer (B) and

mark it on your answer sheet.

Statement (B), "The man is working at the desk." is the best description of the
picture, so you should select answer (B) and mark it on your answer sheet.

1


3

5
.

4
.

6
.

2


7
.

9.

8.

10.

3


PART II
Directions: You will hear a question or statement and three responses
spoken in English. They will not be printed in your test book and will be
spoken only one time. Select the best response to the question or
statement and mark the letter (A), (B), or (C) on your answer sheet.
Example
Sample Answer

Part III
Directions: You will hear some conversations between two people, You will be
asked to answer three questions about what the speakers say in each
conversation, Select the best response to each question and mark the letter (A),
(B), (C), or (D) on your answer sheet.
The conversations will not be printed in your test book and will be spoken only
one time,

You will hear:
You will also hear:

41. Who most likely is the man?
(A) A sales clerk
(B) A professor

Where is the meeting room?
(A) To meet the new director.
(B) It's the first room on the right.

(C) Yes, at two o'clock.

(C) A repairperson

(D) A physician

42. What does the woman want to do?
(A) Receive a refund
(B) Buy a present
(C) Apply for a job
(D) Visit another store

The best response to the question "Where is the meeting room?" is choice
(B), "It's the first room on the right: so (B) is the correct answer. You should
mark answer (B) on your answer sheet

43. What does the man suggest the woman do?
(A) Phone back later
(B) Order a manual
(C) Turn on a computer
(D) Examine a product

Question 11-40: Mark your answer on your answer sheet

44. What is the man's problem?
(A) He forgot to order a product.
(C) He bought the wrong manual.

(B) He misplaced a contract.
(D) He was not told about a new deadline

45. When do the clients want to see the draft?
(A) April 2
(B) April 5
(C) April 9
(D) April 30
46. What will the man probably do next?
(A) Schedule a meeting
(B) Request assistance
(C) Purchase a product
(D) Order some supplies
47. What are the speakers mainly discussing?
(A) A customer (B) A partner
(C) A fax machine

4

(D) A graph


48. When is the meeting with the finance head?
(A) This morning
(B) This afternoon
(C) Tomorrow morning
(D) Tomorrow afternoon

57. When is the awards dinner?
(A) Monday
(B) Tuesday
(C) Wednesday

(D) Friday

58. What does the woman say she will do?
(A) Review a contract
(B) Repair a microphone
(C) Submit an application
(D) Call a supplier

49. What will the speakers probably do?
(A) Meet a potential client
(B) Have a lunch meeting
(C) Fax a quarterly report
(D) Reschedule an appointment

59. Who is the woman probably speaking to?
(A) A bank manager
(B) A travel agent
(C) A fabric supplier
(D) A store clerk

50. Why has the man called the office?
(A) To confirm a delivery time (B) To talk about equipment
(C) To request a receipt
(D) To arrange a meeting

60. Why is the woman calling?
(A) To ask about fixing an appliance
(C) To discuss a billing error

51. According to the woman, what can Dr. Andrews do tomorrow afternoon?
(A) Look at a brochure
(B) Change an appointment
(C) Phone back
(D) Send an ernail

(B) To cancel an appointment
(D) To ask about business hours

61. What does the man offer the woman?
(A) Speedy delivery
(B) Lower prices
(C) Free classes
(D) In-home maintenance

52. What does the man say he will do?
(A) Send a catalog in the mail (B) Phone a parts technician
(C) Submit an application
(D) Visit the woman's office
53. What are the speakers discussing?
(A) An upcoming conference
(B) A job opportunity
(C) A statistical error
(D) A computer problem
54. What does the man probably do?
(A) Auto assembly
(B) Modeling
(C) Data research
(D) Legal consulting

62. Why is the man calling?
(A) To transfer some money
(C) To talk to a specialist

(B) To schedule some tests
(D) To order a product

63. What does the man need to do?
(A) Apply for insurance
(C) Phone another clinic

(B) Go to a bank
(D) Complete a form

64. What does the man ask the woman to do?
(A) Send a document by mail
(B) Cancel an appointment
(C) Email him a form
(D) Purchase a fax machine

55. What will the man do next?
(A) Register for a conference
(B) Organize a meeting
(C) Research a corporation
(D) Put in some overtime

65. Where do the speakers probably work?
(A) At an insurance office
(B) At a university bookstore
(C) At a travel agency

(D) At a seafood restaurant

56. What are the speakers mainly discussing?
(A) A problem with an order
(B) A conference schedule
(C) A marketing strategy
(D) An increase in salary

5


66. What is the woman waiting for?
(A) Delivery of a new fax machine
(C) Approval of a bank loan

PART IV
Directions: You will hear some talks given by a single speaker. You will be asked
to answer three questions about what the speaker says in each talk. Select the
best response to each question and mark the letter (A), (B), (C), or (D) on your
answer sheet. The talks will not be printed in your testbook and will be spoken
only one time.

(B) Information from a professor
(D) Tuition from a student

67. What does the man ask the woman to do?
(A) Send an email
(B) Register for a course
(C) Check a number
(D) Reschedule a meeting

68. Why is the woman concerned?
(A) A window will not shut.
(C) A floor tile is damaged.

71. Why is the speaker calling?
(A) To reschedule a client's appointment
(B) To request a client's address
(C) To inform a client of some test results
(D) To obtain a health insurance number

(B) A fax machine is broken.
(D) A document is missing.

69. What kind of company does the woman work for?
(A) Advertising
(B) Accounting
(C) Legal

(D) Medical

70. When will the man start the repair work?
(A) This morning
(B) This afternoon

(D) Next week

(C) Tomorrow

72. What will Ms. Yoon mostly likely get in the mail?
(A) Some medicine

(B) An insurance application
(C) A medical evaluation
(D) A list of specialists
73. What is Ms. Yoon advised to do if she needs more information?
(A) Write an email
(B) Phone the clinic
(C) Talk to a pharmacist
(D) Contact the insurance agent
74. What type of business is this advertisement for?
(A) A furniture retailer
(B) An art gallery
(C) A car manufacturer
(D) A fabric supplier
75. What does this business offer at the end of every year?
(A) Mileage gifts
(B) New clothing
(C) Reduced prices
(D) Free concert tickets
76. According to the talk, when will this special event conclude?
(A) On Tuesday
(B) On Friday
(C) Next Wednesday
(D) Next Thursday
77. What is the main purpose of this announcement?
(A) To confirm an appointment
(B) To issue a weather warning
(C) To advertise a clearance sale
(D) To account for a power outage

6

78. What most likely caused the problem?
(A) A traffic accident
(B) Severe weather
(C) An equipment failure
(D) A late delivery

87. What problem does the speaker mention?
(A) The items were not delivered on time.
(B) There was an error with the color of the items.
(C) There was a mistake on the billing statement.
(D) The items were delivered to the wrong address.

79. What are the listeners asked to do?
(A) Remain on the line
(B) Phone back later
(C) Stay inside
(D) Send a fax
80. What is the speaker introducing?
(A) A course book
(C) A company executive

88. What does the speaker request?
(A) A corrected invoice
(C) A sewing machine

(B) An open forum
(D) A new product

(B) An updated schedule
(D) A mailing list

89. What will Ms. Gallagher do at the theater?
(A) Manage finances
(B) Direct plays
(C) Sell tickets

81. What is the main subject of this event?
(A) Alternative energy
(B) International travel
(C) European films
(D) World trade

(D) Advertise shows

90. Where did Ms. Gallagher work previously?
(A) A movie theater
(B) A seafood restaurant
(C) An investment company
(D) A travel agency

82. What will the audience do after 3:30?
(A) Sign a petition
(B) Fill out a form
(C) Ask questions
(D) Write a report

91. According to the talk, when does the theater season begin?
(A) January

(B) August
(C) October
(D) December
92. What is this advertisement most likely for?
(A) A toy store
(B) A supermarket
(C) A music school
(D) A hair salon

83. Why is the speaker giving this talk?
(A) To introduce new staff members
(B) To announce a raise in pay
(C) To appoint a regional manager
(D) To explain a system change

93. According to the talk, what is different about this new facility?
(A) It has longer business hours.
(B) It has more staff members.
(C) It is more spacious in size.
(D) It offers shorter commute from the market.

84. What should employees get from their supervisors?
(A) A new ID
(B) A new computer
(C) An application form
(D) A subway map
85. Why would an employee most likely go to general affairs?
(A) To cancel a meeting
(B) To obtain some instructions
(C) To schedule an appointment

(D) To collect a work schedule

94. What are listeners encouraged to sign up for?
(A) A drawing (B) A business class
(C) A credit card
95. What is the purpose of this talk?
(A) To announce an award winner
(B) To propose new industry regulations
(C) To announce a change in company policy
(D) To introduce the hotel manager

86. Who is the speaker most likely calling?
(A) A fabric outlet
(B) A food supplier
(C) A used-car dealer
(D) An electronics store

7

(D) A baseball game


96. Who is the speaker?
(A) An employee at a car dealership
(C) The CEO of a company

98. Why does the woman thank Mr. Briggs?
(A) For sending a fax
(B) For organizing a meeting
(C) For paying a bill

(D) For delivering a talk

(B) A researcher at a laboratory
(D) The vice-president of an organization

97. Why is Soomi Choi most likely being recognized?
(A) She planned the awards celebration.
(B) She designed less toxic fuels.
(C) She helped construct the hotel.
(D) She advocated enforcing environmental laws.

99. Who does the woman most likely work for?
(A) A pharmaceutical corporation
(B) A government agency
(C) A shopping mall
(D) An auto manufacturer
100. What does the woman ask Mr. Briggs to do?
(A) Fund a project
(B) Give a presentation
(C) Issue an invoice
(D) Research a market

READING TEST 10
In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There
are three parts, and directions are given for each part. You are encouraged to answer as many as questions as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in the test book.

8

PART V
Directions: A word or phrase is missing in each of the sentences below. Four
answer choices are given below each sentence. Select the best answer to
complete the sentence. Then mark the letter A, B, C or D on your answer sheet.

101. Did you hear ________ the foreman said about the need for improved safety
measures on the building site?
(A) which
(B) that
(C) what
(D) why
102. If you are still unhappy and would like to take this complaint, then please
speak to our customer service _________ Hugo Montoya.
(A) manager
B. managed
C. managerial
D. managing
103. Do you know how long Darren ______ for HTL International before he
came here?
(A) has worked
(B) is working
(C) worked
(D) works
104. We regret we no longer accept checks, so pay the enclosed invoice ____ by
credit card or debit card.
(A) also
(B) each
(C) both
(D) either
105. After they disembarked from the ferry, all the passengers had to go

________ customs and immigration before being allowed onto the island.
(A) through
(B) over
(C) by
(D) into
106. News that the town's only movie theater was going to close was greeted
with great ________ by the local people.
(A) disappoint
(B) disappointing
(C) disappointingly
(D) disappointment

107. Travelers were upset when they heard the announcement that their train
had been ________ by poor weather and would not be arriving for another 30
minutes.
(A) canceled
(B) delayed
(C) crashed
(D) overrun
108. I am responsible for making sure that all the fruit and vegetables we

________ for use in our restaurant are of the highest quality.
(A) select
(B) nominate
(C) elect
(D) decide
109. Please complete this form carefully and be sure to write ________ at all
times.
(A) tangibly
(B) readily

(C) legibly
(D) eligibly
110. Mr. Gonzales is an important client, but two hundred miles ________ a long
way to drive just for a brief meeting.
(A) is
(B) are
(C) have
(D) has
111. In order to cut costs, officials at Fairhaven City Hall decided to outsource
waste management operations to a ________ city.
(A) neighborhood
(B) neighbor
(C) neighboring (D) neighborly
112. I do not agree that the responsibility for this mistake is completely
________, because there were others involved in the decision, too.
(A) mine
(B) me
(C) myself
(D) my
113. We decided to ________ the services of a website developer to help us
create a more accessible on line presence.
(A) engage
(B) appoint
(C) connect
(D) assign
114. After a long period of low growth, it appears the recession has finally hit and
the ________ situation is starting to affect small businesses.
(A) economy
(B) economic
(C) economical

(D) economized
115. We were all very tired after working so hard, but when we saw the finished
results we knew our efforts had not been ________ .
(A) wasted
(B) hopeless
(C) useless
(D) misused
116. ________ the favorable exchange rate at the moment, our overseas sales for
the last quarter have exceeded all expectations.
(A) Seeing as
(B) Thanks to
(C) Given that
(D) Provided that
117. Mrs. Hwang ________ recently promoted to Assistant Vice President of
Human Resources, which is great news.
(A) is
(B) has
(C) was
(D) did
118. Spare parts for all our coffee machines are ________ available online or from
any good kitchen retailer.

9


(A) simply

(B) easily

(C) justly

(D) openly

119. We found that everything was ________ with our stay at The Grand Hotel,
with the one exception that the room was too cold overnight.
(A) satisfy
(B) satisfied
(C) satisfactory
(D) satisfaction
120. The graduation ceremony will start ________ 15 minutes, so we need to
hurry or we might not get a seat.
(A) in
(B) at
(C) on
(D) under
121. We regret that since you did not follow the recommended guidelines for
servicing your intruder alarm, we cannot offer a ________.now that a fault has
developed.
(A) refund
(B) discount
(C) concession
(D) reward
122. Thanks to its great design and very clever marketing, our brand of footwear is
now widely recognized as the most ________ in the business.
(A) fashion
(B) fashioned
(C) fashionable
(D) fashioning
123. Any expenses that you incur while officially ________ business must be
submitted to the accounts payable department together with the original receipts.

(A) in
(B) at
(C) to
(D) on
124. Dominga Torres was given an award by the Federation of Women Workers
in recognition of her extraordinary ________ to the cause of equal pay for
women.
(A) devotion
(B) commotion
(C) promotion (D) emotion
125. Initial results look promising, but we need to ________ all the research data
very carefully before drawing any conclusions.
(A) estimate
(B) evaluate
(C) calculate (D) dedicate
126. After I explained my symptoms to the pharmacist and asked for advice, she
________ me to go and see my doctor as soon as possible.
(A) will tell
(B) was telling
(C) tells
(D) told
127. Although there is a general agreement in principle to expand operations into
Europe, the details of exactly how this can be done are a matter for further
________.
(A) discuss
(B) discussion
(C) discussed
(D) discussing
128. Since the network had received so many complaints, it was clear that they
did not have ________ option but to withdraw the TV advertisement.

(A) no
(B) any
(C) some
(D) each

129. Investors have put so much money ________ this project that there is no
way we can give up now.
(A) at
(B) into
(C) around
(D) over
130. I know we have met somewhere before, but I cannot ________ where.
(A) recall
(B) recover
(C) reclaim
(D) remind
131. Scientists want ________ the results of their study on alternative biofuels
early in the new year.
(A) publishing
(B) publish
(C) to publish
(D) published
132. The DX20 is an old model that we fully expect to phase ________ over the
coming months.
(A) over
(B) out
(C) off
(D) along
133. Industry analysts stated that, due to the incredibly hot summer last year,
sales of air conditioning units had ________ been greater.

(A) ever
(B) always
(C) never
(D) not
134. There can be no ________ way to celebrate our 1000th order than by having
a party for all the staff and their families.
(A) good
(B) better
(C) most
(D) best
135. Personally I liked the presentation, but ________ the people I spoke to said
they found it rather dull.
(A) most
(B) most of
(C) every one
(D) almost
136. Thanks to his enthusiasm and in-depth knowledge, Jason is usually able to
________potential customers to make an order.
(A) prevail
(B) predict
(C) pervade
(D) persuade
137. This new desk is very heavy, so I need ________ assistance moving it to the
corner office.
(A) some
(B) any
(C) an
(D) much
138. In light of the severe criticisms leveled against you, I think you owe me a full
________of your actions.

(A) moderation
(B) designation
(C) explanation
(D) resignation
139. Reports that interest rates will go up two percent next week are at ________
unconfirmed.
(A) present
(B) current
(C) moment
(D) recent

10


140. One of the main advantages to being ________ near an airport is that
transportation costs for our goods are, of course, much lower than they would
otherwise be.
(A) location
(B) locating
(C) located
(D) locate

June 17
Dear Mr. Connor,
Thank you fot your letter of May 23, I apologize for the difficulty you have………..
141. (A) experienced
(B) expected
(C) experienced
(D) expressed
Contacting our Customer Service department. We recently had a new telephone

system installed and this has caused some disruption.
In regard to the Go VX12 computer monitor you purchased, please return it to
us………..we can determine the problem and repair it.
142. (A) and
(B) so
(C) therefore
(D) for
If a repair is not possible, we……….a replacement.
143. (A) send
(B) will send
(C) are sending
(D) have sent
Simply stick the enclosed pre-paid shipping label to the front of the box and mail it
to……….as soon as possible.
144. (A) we
(B) our
(C) us
(D) ours
Once again, I apologize for the time it has taken to deal with this matter. Thank
you for choosing Go Direct.
Yours sincerely,
Elizabeth Anderson
Customer Service Representative

PART VI
Directions: Read the following texts. A word or phrase is missing in some of the
sentences. Four answers choices are given below each of these sentences. Select
the best answer to complete the text. Then mark the letter A, B, C or D on your
answer sheet.

Questions 145-148 refer to the following advertisement.

Questions 141-144 refer to the following letter.

HOBSON OFFICE FURNITURE
SUMMER SALE
Don’t Miss Our Great Discounts

Mr. Sean Connor
142 West 17 th Street
New York City, NY 10110

Hboson Office Furniture is proud to annouce our annual summer sale. Come
and……….the largest office furniture store in Manchester, with a wide range of
fantastic furniture oak furniture to choose from.
145. (A) collect
(B) examine
(C) browse
(D) purchase

11


We have thirty years of experience………..quality furniture to businesses across
the UK.
146. (A) supplying
(B) supplier
(C) supply
(D) supplied
All of our furniture……….from solid oak, and comes fully assembled.

147. (A) is made
(B) made
(C) makes
(D) has made
Change the look and feel of your office with superb range of furniture, which
combines strength and beauty you can only find in natural oak.
Visit our store today and enjoy up to three years’interest-free credit on your first
order!

I probably don’t need to……….you, but this is very important. We need to have the
original invoices for all goods and services that were delivered by June 30 th.
150. (A) remember
(B) remove
(C.) remind
(D) remit
If necessary therefore, you must contact your supplier to obtain a June-dated
invoice. After you……….this, please pass the authorized invoice to the Finance
Department.
151. (A) did
(B) have done
(C) had done
(D) were doing
……….accurate accounting purposes, please keep the Finance Department
updated on any supplier discrepancy issues at the end of the year.
152. (A) since
(B) As
(C) For
(D) While

√ Spend over £1000 and received a free executive chair worth £200!

√ all prices includes tax-no hidden extras!
√ Free premium delivery service-every item delivered……….the room of your
choice!
√ 7-day money back guarantee!
148. (A) in
(B) at
(C) on
(D) to
Sale starts on Monday, June 2

Questions 149-152 refer to the following memo.

To: All staff
From: Christine Besson
Subject: Year End Purchase Invoice Completion

PART VII
Directions: In this part, you will read a selection of texts, such as magazine and
newspaper articles, letters, and advertisements. Each text is followed by several
questions. Select the best answer for each question and mark the letter A, B, C or
D on your answer sheet.
Questions 153-154 refer to the following article.

With the end of the financial year……….approaching, can you please all go
through your Purchase Order books to ensure that all the necessary invoices are
included?
149. (A) fast
(B) faster
(C) fastest
(D) faster than

KEEP YOUR MONEY SAFE ONLINE

12


Those days more and more people are making purchases online. As a result,
there is a lot of financial information floating around out there on the internet. So, if
you’re not doing so already, you need to take measures to protect yourself.
One rule that is often quoted is never use the same password twice. The problem
with this rule is that it can be very difficult to remember many different online
passwords. One solution is to simplify things by using variations on the same
theme. For example, you could choose passwords that are all the names of streets
where you have lived, countries you have visited, your favorite animals, the colors
of the rainbow, and so on. Adding numbers to the ends of the words will provide
even greater password security.
Experts also warn that consumers should never write down passwords. That is, of
course, generally true. However, forgetting a password can cause a great deal of
inconvenience. It can be safe to note your passwords, as long as you disguise
them in some way. Add a few extra letters and numbers at the beginning and end,
or “hide” them in a note to an imaginary friend. If you do write down your
passwords, then you should definitely remember to always keep them separate
from the accounts they relate to. Following a few simple rules can help you to keep
access to your money safe and secure.

From:
To: Undisclosed recipients
Date: Nov 11
Subject: Feedback session
Hello All,

Sorry, it’s a bit late, but I’m just e-mailing to confirm that the “My Life, My Choice”
website launch is arranged for Wednesday the 17 th.
As for the final feedback session, please come to City Hall at 10:30 tomorrow, I
have booked Training Room 4 in that building, because it has around ten
computers we can use to check the new website. I will make sure that doughnuts
and coffee are there to help us all think creatively! We will try to finish by noon.
Unfortunately, we do not have any designated visitor parking. If you are driving,
you can try to park on East Street (see the attached map). There should be plenty
of spaces so hopefully it won’t be too difficult for anyone. We will naturally
reimburse travel expenses.
For those of you who are unable to make the session tomorrow, please send your
feeback either by e-mailing myself or Katja Weitz ().
Alternatively, you can use the feedback form that I’m attaching. Please let us have
any feedback by November 15.

153. Who is this article intended for?
(A) Online shoppers
(B) Security experts
(C) Website developers
(D) Software engineers
154. What is implied about the use of passwords for online security?
(A) Many passwords look alike.
(B) Passwords must be keep secure.
(C) Some passwords are easy to copy.
(D) It can be hard to think of new passwords.
Questions 155-157 refer to the following e-mail.

E-mail

Your views are very important. Thank you again for all the ideas, time, and effort

you have put into helping with the development of our new website. As members
of the public, and users of Carlington City Hall services, your suggestions have
been invaluable in making our new website more attractive and accessible. We
hope you like the difference!
Looking forward to seeing those that can make it tomorrow.
Best regards,
Nancy Henshaw
Strategic Development Manager

13


155. Who is Ms. Henshaw writing this e-mail to?
(A) Workers at City Hall
(B) Computer trainers
(C) A group of local citizens
(D) The strategic Development Department
156. Which of the following can be inferred about the City Hall website?
(A) It has already been redesigned.
(B) It is currently not very easy to use.
(C) It does not work on all computers.
(D) It is different from other websites.
157. When will the feedback session take place?
(A) On November 11
(B) On November 12
(C) On November 15
(D) On November 17

Registered nurses

2527

2859

88.3

1143

Elementary and middle
school teachers

2273

2827

80.4

982

Cashiers

2280

3157

72.2

386

Customer service

representatives
Maids and cleaners

1213

1873

64.8

598

1267

1416

89.4

396

Childcare workers

1141

1238

92.1

412

Managers

1093

2817

38.8

1176

Accountants

979

1609

60.8

987

Teacher assistants

884

966

91.5

505

158. According to the table, in which occupation are women the least well-paid?

(A) Cashiers
(B) Maids and cleaners
(C) Childcare workers
(D) Teacher assistants

Questions 158-160 refer to the following information.

159. Which of these occupations has the lowest percentage of women?
(A) Accountants
(B) Customer service representatives
(C) Registered nurses
(D) Managers

21st Century Employment Trends
Women in Work
This table shows popular full-time occupations for women in the US, with median
weekly earnings by industry sector.

160. Which of the following statements is true?
(A) Elementary and middle school teachers have the highest salaries.
(B) Three quarters of customer service representatives are women.
(C) Female registered nurses earn almost the same as female managers.
(D) There are more female childcare workers than female secretaries.
Questions 161 – 162 refer to the following advertisement.

(in thousands)
Occupation

Secretaries and
administrative assistants

Total
employed
(women)

Total
employed
(men and
women)

Percent
women

Women's
median
usual weekly
earnings
$

2941

3014

97.5

667

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14


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they speak, we will help you to succeed in global businesses.
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735 Strand Road
Mumbai 140 105 India
September 25
Dear Mr. Shinde,
It is with great regret that I am writing to inform you of my decision to resign from

Weston Shipping Ltd. I intend to leave my current position as Shift Supervisor at
the Mumbai branch at the end of next month. In accordance with my contractual
obligations, my last day will be Oct 31.
I have greatly enjoyed my time with Weston Shipping Ltd. In the three years I have
worked here, I believe I have made a significant contribution to the company.
However, I now feel that in order to achieve my career objectives, I need to move
on to a fresh challenge.
I would like to express my sincere appreciation for all the support you have given
me during my time with the company. I especially value the training opportunities I
have had while working here, which have allowed me to obtain a higher level of
professional qualifications. The opportunities for growth you have provided me
during my time here will prove useful in my next job as Operations Manager with
Asia Maritime. Before I move on, I will do my best to ensure a smooth handover
of my current projects and responsibilities.
I hope you can understand the reasons for my decision. I wish you, and Weston
Shipping Ltd., every success in the future.

161. What can be inferred about F1 Translation Services?
(A) Their low prices mean they are very successful.
(B) They translate many different types of documents.
(C)They do not translate documents for private individuals.
(D) Many government departments use their services.

Yours sincerely,
Raymond Cheng
Shift Supervisor

162. Which of these claims is NOT made in the advertisement?
(A) Clients include many top international companies.
(B) All translators are fully qualified professionals.

(C) ocuments can be translated into any language.
(D) Translations can be made within a single day.

163. Why is Mr. Cheng leaving Weston Shipping Ltd.?
(A) He has found a better job elsewhere.
(B) He wants more professional support.
(C) He has reached the end of his contract.
(D) He wants greater training opportunities.

Questions 163- 165 refer to the following letter.

164. What can be inferred about Mr. Cheng?
(A) He does not get along with Mr. Shinde.
(B) He has played a big part in Weston Shipping Ltd’s success.
(C) He intends to leave the region shortly.
(D) He is better qualified now than he was three years ago.

Mr. Prabhakar Shinde
Human Resources Manager
Weston Shipping Ltd.

15


165. The word "handover" in paragraph 3 is closest in meaning to
(A) conclusion
(B) report
(C) transfer
(D} supply
Questions 166 – 169 refer to the following memo.

To:
All Staff
From:
Nigel McGuiness
Subject: Cost-cutting
As you all know, in these difficult economic times the company is making every
effort to save money wherever we can. As a result, it has been decided that we will
no longer employ an outside cleaning agency. We have therefore canceled our
contract with Avon Cleaning Services, effective immediately. From now on, it is up
to all of us to keep our own work areas and offices clean.
To help with this, one green recycling bin has been ordered for each office. These
will be delivered next week, and placed in a corner. Please make sure that all
recyclable trash is placed in this bin.
Someone from each office needs to be responsible for taking out the trash every
collection day (Wednesday for recyclable and Friday for regular trash). Other
people can take turns vacuuming and dusting (preferably on Fridays, late in the
afternoon). Appropriate equipment, cleaning products, etc. will be kept in the large
storage cabinet behind the reception desk. Department supervisors will draw up a
schedule.
This measure will obviously save us money (around $2,300 per month). We also
suspect that the company will end up throwing away less trash, and so this will
help us meet our "corporate social responsibility" goal of reducing the waste we
generate.
Thank you for your cooperation.
166. What is the main purpose of this memo?
(A) To announce the arrival of recycling bins
(B) To inform employees of extra responsibilities
(C) To encourage workers to reduce waste
(D) To introduce a different cleaning agency
167. What is NOT mentioned as a benefit of the new system?

(A) It will save money.
(B) It will reduce waste.
(C) It will promote recycling.
(D) It will be easy to manage.

168. Who will carry out the tasks?
(A) The reception staff
(C) All company employees

(B) Department supervisors
(D) One person from each office

169. The word "measure" in paragraph 4 is closest in meaning to
(A) decision
(B) result
(C) action
(D) proposal
Questions 170 – 172 refer to the following letter.

Mountain Business Solutions
387 Broadway
Suite 12
Denver. CO 80982
Mr. Adam Curran
Brancaster Academy
162 Bannock Street
Denver, CO 80904
January 7
Dear Mr. Curran
Your Linux D400 Pro Copy Machine is now protected by Mountain Business

Solutions.
Welcome to Mountain Business Solutions, the specialists in office equipment and
appliance insurance, providing protection against unexpected repair costs.
Your warranty is enclosed. Your policy number is GTY 009630227. Please keep
this number safe, as you will need to mention it if it becomes necessary to call for
assistance. Please read the accompanying Extended Warranty and make sure
that you fully understand the terms and conditions of your insurance plan. To
make a claim at any time, just follow the instructions in this document.
As a Mountain Business Solutions customer, you can also call our friendly
customer service department, free of charge. If you have any queries about your
policy, do not hesitate to call us during office hours at 1-800-473-8833. All calls
are answered within ten seconds. Remember, we are here to help.

16


are encouraged to develop their own insights. This seminar is designed to help
future business leaders greatly increase their understanding of this topic.
Lee Meyer is Professor of Business Ethics at AIBS, and a member of the Institute
for Corporate Ethics, He is the author of the hugely popular "Ethics in Business,"
and is well known for his regular appearances on radio and television.

You are in good hands with Mountain Business Solutions.
Kenneth Gimson
Sales Director, Mountain Business Solutions
P.S. Did you know that we can protect all your company's equipment against
theft, accidental damage, flooding and fire damage? Coverage is available for all
office equipment under eight years old, and is normally renewable for the useful
life of the device. Call to ask about our comprehensive office-contents coverage.

170. What type of document is this?
(A) A proposal
(B) An advertisement

(C) A complaint

(D) A cover letter

171. What kind of company is Mountain Business Solutions?
(A) A manufacturer of business equipment
(B) An insurance company
(C) A debt collection agency
(D) A computer repair specialist
172. Why might Mr. Curran need his policy number?
(A) To order other products in the future
(B) To help pay any unexpected bills
(C) To ask for another quote from Mountain Business Solutions
(D) To quote if the copy machine breaks down

Questions 173 – 176 refer to the following information.
Business Ethics Seminar
October 11 – 12
Atlanta International Business School
Suitable for professionals from any field, this seminar provides a comprehensive
introduction to the subject of ethics in business. Participants explore the topic
from a variety of angles, through in-depth analysis from leading experts in ethics
education, articles, case studies, and computer simulation exercises. Participants

Fee:
AIBS Members $900, Non-members $1,395

10% discount for bookings received before September 11
Refunds will be granted if written cancellation is received bye-mail or fax ONLY,
and at least 30 days in advance, Please allow 6-8 weeks for a refund. An
administration fee of 150 USD will apply.
Travel:
From the airport
Express Shuttle transportation is recommended The cost is I 2 USD one way per
person. A cab will take an estimated 15 minutes and cost approximately 20 USD
one way.
By car
Follow the signs to Downtown and get on East Street. Take the overpass and
follow to North Harbor Island. AIBS International is adjacent to the Atlanta Pacific
Hotel.
Accommodations:
The nearest hotel is the Atlanta Pacific, on Franklin Street. AI BS has negotiated
a preferential rate of $1 50 (double room, single occupancy) for delegates,
Please quote code AP821 X when making your booking,
173. What is the purpose of this information?
(A) To promote a new business school
(B) To announce a new appointment
(C) To publicize a vacation package
(D) To advertise an event
174. Which of the following is NOT stated about Professor Meyer?
(A) He works at Atlanta International Business School.
(B) He has written a best-selling book on business ethics.
(C) He is a famous media celebrity.
(D) He chairs an important professional organization.

17

175. How much will non-members receive if they cancel three weeks before the
seminar?
(A) $0
(B) $150
(C) $900
(D) $1,245
176. What should people do if they want to stay overnight at the Atlanta Pacific
hotel?
(A) Reserve a room within 30 days
(B) Make a reservation bye-mail or fax
(C) Quote code AP821 X when booking
(D) Go there by Express Shuttle

Question 177 – 180 refer to the following fax.
FAX
To:
Julia West
From: Curtis Elliot
Pages: 1

ARMITAGE CHEMICALS, INC.
Time:
09:35
Date:
April 17
Subject: Ms. Fouroux

Dear Ms. West:
It was nice speaking to you just now. Thank you for appreciating that this can be a

stressful business. Your efforts to process Ms. Fouroux's application are much
appreciated.
As requested, this fax is in further support of Ms. Fouroux's application for an H-1 B
visa. I can confirm that she has been offered a temporary, full-time position at this
company, and is due to start work as a Junior Research Engineer in our facility in
Columbus, Nebraska on the first of next month. She has a Bachelor's Degree in
Chemical Engineering, and applicable polyethylene manufacturing experience. Her
contract is for six months. However, we fully expect that she will perform her duties
satisfactorily and, assuming this is the case, she will then be offered a permanent
position.
Please be assured that this is a bona fide application. As her start date is quickly
approaching, I would be grateful if you could process this application without delay,
so that Ms. Fouroux may start work here as scheduled. I understand that all
requirements have been met, and all necessary documents have been sent. If you
require any further information in support of this matter, please get in touch with me

directly.
Thank you once again for your thoroughness in processing Ms. Fouroux's
application.
Sincerely,
Curtis Elliot
Human Resources Manager
Armitage Chemicals

177. What is the main purpose of this fax?
(A) To make an offer of employment
(B) To support a visa to work in the United States
(C) To confirm a job applicant's qualifications
(D) To thank Ms. Fouroux's employer
178. Who most likely is Julia West?

(A) Mr. Elliot's supervisor
(C) A U.S. immigration official

(B) Ms. Fouroux's current employer
(D) An engineer at Armitage Chemicals

179. What will probably happen to Ms. Fouroux in November?
(A) She will be given a permanent job.
(B) She will leave Nebraska.
(C) She will be awarded a Master's degree.
(D) She will be promoted to Research Engineer.
180. What does Mr. Elliot hope Ms. West will do?
(A) Deal with the visa application quickly
(B) Send more detailed information
(C) Approve Ms. Fouroux's schedule
(D) Provide further support
Questions 181– 185 refer to the following notice and memo.
RENOVATION UPDATE
I encourage everyone to take a few minutes to visit the newly refurbished
bedrooms on the fifth and sixth floors. After three months, work is almost finished.
The following fifth floor rooms have been completed: 500-520.AII executive

18


bedrooms (500-510) now have king-size beds, and you'll notice 508 and 510 also
have luxury spa baths. We're calling these "executive deluxe" rooms. Guests in all
executive rooms now get bathrobes as well. The rest of the rooms on this floor are
standard double rooms, which now have new double beds, as well as tea and
coffee making facilities, too. This is something guests in standard rooms have often

requested, so we are happy to provide these at last.
In addition, there are three new "junior suites" on the sixth floor. These have super
king-size beds and wall-mounted plasma screen TVs. Other new features include a
mini kitchen with microwave. Also on this floor, near the emergency exit stairway,
are four new "family rooms" with one double bed and a single each.
Nick Shelton
General Manager

To:
From:
Date:
Subject:

All staff
Jan Summers
June 4
Going the extra mail

I would like to take this opportunity to stress what a great achievement it has been
to get so many bedrooms refurbished in such a short time, with no disruption to
guests and no loss of revenue.
Justin, Shelly and Neil particularly have worked tirelessly to complete this project,
and deserve recognition for their efforts, which have been above and beyond their
"normal" responsibilities. Thanks also to all those who have helped lift furniture,
move mattresses, help with deliveries, tidy up after builders, and generally gone"
above and beyond" to help this project.
Please take some time to go and see the bedrooms, so that you can help sell the
product. We are all proud of the results and think the changes will make a big
difference to our guests.
Thanks,

Jan Summers
Front of House Manager
181. What does an "executive deluxe" bedroom have that a normal executive
bedroom does not?
(A) Tea- and coffee-making facilities
(B) Bathrobes
(C) A spa bath
(D) A king-size bed

182. What category of bedroom is Room 520?
(A) A standard double room
(B) A family room
(C) An executive room
(D) A junior suite
183. When did the renovation work begin?
(A) January
(B) March
(C) May

(D) June

184. In the memo, the word "revenue" in paragraph 1 is closest in meaning to
(A) prestige
(B) supply
(C) control
(D) income
185. What does Ms. Summers suggest staff do?
(A) Help to sell the rooms
(B) Tidy up after the builders
(C) Visit the refurbished rooms

(D) Show guests the rooms
Questions 186– 190 fer to the following fax and letter.

FAX
To:
GTE Finance
From: Henry Fielding
Pages: 1

Time:
4:50
Date:
March 3
Subject: Credits limit

Dear Sir or Madam:
Acct. no.: 513881083521 6537
I have had a GTE Finance Gold Card for over two years. In the past, I only used it
for major purchases. However, I have now started to use this card for all my
regular purchases, both at home and away on business. Recently, payment using
this card has been rejected on no fewer than six occasions. This morning I was
extremely embarrassed when a purchase of $49 for a toner cartridge was
rejected. I just phoned the Customer Care department to find out why I was
experiencing this problem, and they said it is because I had gone over my credit
limit. They told me they couldn't increase it over the phone (I didn't know this
because I'd never asked before) and said I had to fax a request to raise the limit.
As this is my only credit card, it is clear that my credit limit of $2,000 is insufficient
for my needs. I have a full-time job and usually pay the balance off each month.
Please authorize an increase in my monthly credit limit to $5,000, and let me
know as soon as this is done to avoid causing me further inconvenience and

19


embarrassment.
Thank you very much.
Henry Fielding
......................................................................................................

GTE FINANCE
220 Main Street, Winnipeg, MB Canada, RIB 3D9
March 5
Mr. Fielding 25 de la Porte St.
Quebec City
G2R IV7
Dear Mr. Fielding:
I apologize for the difficulty you have had using your GTE Finance Gold Card.
As was explained to you when you called, payment was refused on each
occasion as your credit limit had been exceeded. In the interest of protecting
your account information, we do not process applications for a credit limit
increase over the phone. Thank you for understanding the need to apply in
writing.
We have now reviewed your account. Unfortunately, we are not able to increase
your credit limit at this time. This is because we have checked your credit history
and have identified a risk due to previous hanged, and as you have only been in
your current employment for two months, more time is needed to establish
eligibility. It also appears that that you have two other credit cards, with City
Credit and National Union.
Your account will be selected for review in six months' time. We regret that for
your own protection we cannot reconsider this decision until then.

Sincerely,
Amelie Dupont
Collections Center, GTE Finance

186. Why is Mr. Fielding writing to GTE Finance?
(A) He needs an additional credit card.
(B) He wants a higher credit limit.

(C) He cannot use his credit card.
(D) His credit card needs to be replaced.
187. Which of these claims that Mr. Fielding makes is false?
(A) He has a full-time-job.
(B) He has never previously requested a raise in his credit limit.
(C) He usually pays off the balance every month.
(D) He only has one credit card.
188. In the letter, the word "exceeded" in paragraph 1 is closest in meaning to
(A) changed
(B) granted
(C) discovered (D) surpassed
189. Which of the following is NOT given as a reason for rejecting Mr. Fielding's
request?
(A) He has missed payments in the past.
(B) He has inadequate employment history.
(C) He has insufficient income.
(D) He has changed his spending patterns.
190. When will GTE Finance reconsider its decision?
(A) In March
(B) In May
(C) In September

(D) In December

Questions 191– 195 refer to the following two letters.
16202 Westridge Drive
Kansas City, KS 65190
Mrs. BrendaTimson
Global Gateway
164 East Second Street
Newton, KS 67341
February 17
Dear Mrs. Timson:
In response to your advertisement in Ocean Discovery Monthly for a Cruise Sales
Consultant, I am enclosing my resume and other supporting documents.
For the last three years I have worked as a Travel Advisor at Vemon's in Kansas
City. I believe this has given me the skills I need to fulfill the role of Cruise Sales
consultant. I am used to dealing with clients and matching them to their ideal
vacations. As well as booking package vacations, I also manage tailor-made
vacations, and regularly make bookings to destinations in Asia, Europe, and other

20


locations worldwide.
I have a Bachelor's Degree in Hospitality Management from Wichita College. As
you will see from the enclosed certificates, I am qualified in the use of the
Worldplan, Viewdata and Galileo booking systems. I have a passion for travel, and
have first-hand experience of many popular destinations around the world. I
consider myself a self-motivated team player, and am proficient in English, written
and oral. The letters of recommendation I enclose attest to my abilities. I would
welcome the chance to further my career with Global Gateway.

Sincerely,
Louise Almodovar
GLOBAL GATEWAY
164 East Second Street, Newton, KS 67341
March 2
Ms. Louise Almodovar
16202 Westridge Drive
Kansas City, KS 65 190
Dear Ms. Almodovar:
Thank you for your interest in Global Gateway, and your recent application for the
position of Cruise Sales Consultant. I am pleased to inform you that you have
been shortlisted and are invited to come in for an interview on Friday, March 16, at
2:30 P.M. at our offices.
We will reimburse any transportation costs you may incur to attend the interview,
so please bring any original train or bus receipts with you when you come. Please
also bring evidence of your academic qualifications, and proof of your right to work
in the US (if appropriate). I would be grateful if you could call my personal
assistant, Emma Cardew, at 451-2424 to confirm your attendance.
We look forward to meeting you.
Mrs. Brenda Timson
Recruitment Manager
191. What kind of company is Global Gateway?
(A) A magazine publisher
(B) A ship builder
(C) An airline
(D) A travel agency
192. What did Ms. Almodovar fail to include in her application?

(A) A resume
(C) Her professional qualifications

(B) A diploma
(D) Some references

193. Which of the following abilities does Ms. Almodovar NOT mention in her
letter?
(A) She has good communication skills.
(B) She works well with other people.
(C) She is experienced in customer service.
(D) She speaks several foreign languages
194. What can be inferred from Mrs. Timson's letter?
(A) She is unsure of Ms. Almodovar's employment status.
(B) She will not be at the interview on March 16.
(C) She would prefer Ms. Almodovar to take the train.
(D) She is impressed by Ms. Almodovar’s qualifications.
195. What should Ms. Almodovar do next?
(A) Contact Global Gateway
(B) Send more documentation
(C) Prepare a shortlist
(D) Buy a bus ticket
Questions 196– 200 refer to the following article and e-mail.

Science Park Aims for the Stars
by William Raynor
Coalport Science Park this week announced the completion of an ambitious
program of expansion to the site. Begun over a year ago, the work has cost
nearly £3 million to complete. The park, which was first opened in 2008,'is home
to a number of top international research companies. The park's Development
Director, Dr. Bill Townsend, spoke of the transformation, "Coalport Science Park
has a world-class reputation for innovation and excellence. We have built a stateof-the-art Research and Development Center and a new science laboratory. We

hope that these facilities will attract more leading companies to the park."Dr.
Townsend added that there are also three new office buildings, which double the
office accommodations for academics and businesses.
However, the project is not without its opponents. Some sources say the latest

21


phase of development cost almost £1 million more than originally planned. In
addition, there are doubts that the changes will be enough to turn around the
fortunes of the ailing development. In recent months, declining profits among the
high tech sector has resulted in job losses for over 60 workers at the park,
leading to concerns about its long-term future.
From:

To:

Date:
April 18
Subject:
Your recent article on Coalport Science Park
___________________________________________________________
Dear Mr. Raynor,
I was extremely disappointed to read so many inaccuracies in your article about
Coal port Science Park, published in this month's edition of Business Monthly.
During your visit here, and in our subsequent interview by phone, I made every
effort to answer all your questions clearly and in detail. The cost of the recent
development actually came to £2,750,000. Although true that this is higher than
the original estimate of £2.3 million, it is clearly well below the figure given by
your "sources." What's more, the job losses you mention relate only to one

company, NIC Technologies. They have relocated their manufacturing plant to
China as part of their global restructuring program. This does not mean they are
reducing their stake in the park. Quite the contrary, they intend to hire more than
80 personnel over the coming months as they expand their Research facility
here.
We are not an "ailing development." I would appreciate it if you could print a
correction along the lines noted above in your next issue.
Sincerely,
Dr. Bill Townsend
Development Director, Coal port Science Park

196. What is the main purpose of the article?
(A) To promote a science park
(B) To announce job losses
(C) To advertise new office space
(D) To report on a major development

197. What can be inferred from Dr. Townsend's e-mail?
(A) He is not happy with Mr. Raynor's article.
(B) Coalport Science Park is in financial difficulty.
(C) He is employed by NIC Technologies.
(D) He is worried about the future of the park.
198. In the e-rnail, the word "stake" in paragraph 2 is closest in meaning to
(A) trust
(B) interest
(C) potential
(D) investment
199. How much did the Coalport Science Park expansion cost?
(A) £1 million (B) £2.3 million (C) £2.75 million
(D) £3 million

200. Which of these statements about NIC Technologies is true?
(A) They plan to close their facility at Coal port Science Park.
(B) They will soon employ more workers than they had before.
(C) They manufacture all their products in China now.
(D) They have been hit by poor profits in the high tech sector.

Answer key
Reading answer key
101. C
111. C
121. A
131. C
141. C
151. B
161. B
171. A
181. C
191. D

22

102. A
112. A
122. C
132. B
142. B
152. C
162. B
172. D
182. A

192. B

103. C
113. A
123. D
133. C
143. B
153. A
163. A
173. D
183. B
193. D

104. D
114. B
124. A
134. B
144. C
154. B
164. D
174. D
184. D
194. A

105. A
115. A
125. B
135. B
145. C
155. C

165. C
175. A
185. C
195. A

106. D
116. B
126. D
136. D
146. A
156. A
166. B
176. C
186. B
196. D

107. B
117. C
127. B
137. A
147. A
157. B
167. D
177. B
187. D
197. A

108. A
118. B
128. B

138. C
148. D
158. A
168. C
178. C
188. D
198. D

109. C
119. C
129. B
139. A
149. A
159. D
169. C
179. A
189. C
199. C

110. A
120. A
130. A
140. C
150. C
160. C
170. D
180. A
190. C
200. B

Answer key
Listening answer key
1. B
11. B
21. B
31. C
41. A
51. C
61. D
71. C
81. D
91. A

2. C
12. C
22. A
32. A
42. B
52. D
62. B
72. C
82. C
92. B

3. B
13. B
23. B
33. B
43. D

53. B
63. D
73. B
83. D
93. C

4. D
14. A
24. C
34. C
44. D
54. C
64. A
74. A
84. A
94. A

5. A
15. C
25. C
35. C
45. C
55. C
65. B
75. C
85. B
95. A

6. C
16. C

26. B
36. A
46. B
56. A
66. B
76. B
86. A
96. D

7. D
17. B
27. A
37. B
47. D
57. D
67. C
77. D
87. C
97. B

8. A
18. A
28. A
38. B
48. B
58. D
68. C
78. B
88. A
98. D

9. B
19. C
29. C
39. A
49. B
59. D
69. A
79. A
89. A
99. A

10. D
20. A
30. B
40. C
50. B
60. A
70. A
80. B
90. C
100. B

23