Test bank for human resource management 10th edition decenzo

Test Bank for Human Resource Management 10th Edition
DeCenzo
Unions assist workers in dealing with the management of an organization
in all of these ways except
1.

a) they work to negotiate better retirement packages.

2.

b) they work to establish good pay rates for members.

3.

c) they constrain management from making unilateral decisions.

4.

d) they have the final say in supervisor selection.

5.

e) they work for plant safety improvements.

A large manufacturing organization, with 20 geographically dispersed
production facilities recently cut its HRM staff by 60%. Each site has a few
generalists, but specialist needs in recruiting and selection planning,
employment law, training, and benefits administration have been
consolidated into one location. This situation is an example of
1.

a) outsourcing.

2.

b) shared services.

3.

c) decentralized work surveillance.

4.

d) telecommuting.

5.

e) offshoring.

The Hawthorne studies were the work of
1.

a) John Hawthorne.

2.

b) Elton Mayo.

3.

c) Hugo Munsterberg.

4.

d) Frederick Taylor.

5.

e) Mary Parker Follet.

Who is considered the father of scientific management?


1.

a) Frederick Taylor

2.

b) Hugo Munsterberg

3.

c) Mary Parker Follet

4.

d) Tom Peters

5.

e) Elton Mayo

Employee motivation can be increased by all of the following except
1.

a) maintaining a level of respect between employees and management.

2.

b) involving employees in decisions which affect them.

3.

c) listening to employees.

4.

d) implementing employee suggestions where appropriate.

5.

e) improving the lounge and cafeteria areas.

The Vice-President of Human Resources starts her staff meeting with,
“The work process engineering we implemented last year was a good
start. We need to overhaul four of the other production areas within the
next 18 months. What do you think are reasonable goals and objectives,
based on last year’s work?” She is performing the management function
of
1.

a) planning.

2.

b) leading.

3.

c) organizing.

4.

d) controlling.

5.

e) relating.

All of the following are within the primary HRM functions except
1.

a) meeting federal guidelines for employment practices.

2.

b) hiring the best qualified candidates.

3.

c) establishing working conditions that are conducive to retaining the best workers.


4.

d) setting production standards.

5.

e) training employees to function effectively within the organization.

Which of the following early management theorists suggested improved
methods of employment testing, training, performance evaluations, and
job efficiency?
1.

a) Frederic Taylor

2.

b) Hugo Munsterberg

3.

c) Mary Parker Follet

4.

d) Tom Peters

5.

e) Elton Mayo

The primary functions of management are
1.

a) planning, organizing, adapting, and measuring

2.

b) planning, organizing, leading, and adapting

3.

c) planning, organizing, leading, and controlling

4.

d) planning, leading, controlling, and adapting

5.

e) planning, leading, adapting, and improvising

Which of the following is not an external influence that affects HRM?
1.

a) Labor unions

2.

b) Laws and regulations

3.

c) Job design

4.

d) The dynamic environment

5.

e) Current management practice.

The following legislation raises the mandatory retirement age from 65 to
70; uncapped in 1986.
1.

a) Immigration Reform and Control Act


2.

b) Employee Retirement Income and Security Act

3.

c) Mandatory Retirement Act

4.

d) Age Discrimination in Employment Act

5.

e) Civil Rights Act

A large manufacturing organization uses several consulting firms to
provide training programs, private staffing agencies to perform recruiting
and selection activities, and a financial organization to handle benefits
administration. This situation is an example of
1.

a) outsourcing.

2.

b) shared services.

3.

c) decentralized work surveillance.

4.

d) telecommuting.

5.

offshoring.

To assist the organization in its strategic direction, which of the following
must HRM not do?
1.

a) Attract and retain the most qualified employees

2.

b) Be forward thinking

3.

c) Take the lead regarding the “people” dimension of the organization

4.

d) Support the business strategy

5.

e) Only react to the decisions made by top managers

David is a human resource professional who is currently working with line
managers to reward those employees who are creative and innovative.
David’s work is aligning HR strategy with which organizational strategy?
1.

a) Cost differentiation

2.

b) Customer intimacy

3.

c) Customer/Market focus


4.

d) Product differentiation

5.

e) Motivation

Jon, the manager of a technology firm, has become aware that many of
his employees, once highly productive, are making mistakes due to the
stress of work/home balance and the influence of illegal substances. He
comes to you, HR manager, for suggestions. What do you tell him?
1.

a) Discuss job redesign options.

2.

b) Encourage mandatory drug testing as part of the hiring process.

3.

c) Refer these employees to the employee assistance programs available for
these situations.

4.

d) Change job qualification specifications.

5.

e) Transfer the employees to another department. Give him the transfer forms.

Sofia graduated from your college about 10 years ago with an HRM
degree. She has developed job analysis and job evaluation materials for
three different organizations. She is well suited for which senior HRM
position?
1.

a) Compensation and benefits manager

2.

b) Employee relations manager

3.

c) Labor relations manager

4.

d) Training and development manager

5.

e) Employment manager

What were the major findings of the Watson Wyatt Human Capital Index
study?
1.

a) Most major HRM practices are merely fads.

2.

b) Potential HRM benefits are overshadowed by production costs.

3.

c) A fully functioning HR department makes a significant financial contribution to
an organization.


4.

d) Small businesses utilize HRM resources better than large organizations.

5.

e) HRM has no link to shareholder return.

The nearly decade study that gave rise to what is today called the human
relations movement was the_____________ studies.
1.

a) Hawthorne

2.

b) Longfellow

3.

c) Mayo

4.

d) Emerson

5.

e) Paulson

__________ was an early management theorist and social philosopher
who advocated people-oriented organizations
1.

a) Frederic Taylor

2.

b) Hugo Munsterberg

3.

c) Mary Parker Follet

4.

d) Tom Peters

5.

e) Elton Mayo

Joan is an HRM professional whose primarily involved in the motivation
function. As such, she may perform all of these activities except
1.

a) employee benefits.

2.

b) health and safety.

3.

c) job design.

4.

d) performance appraisals.

5.

e) rewards and compensation.


Jonathan, a VP for Human Resources, is evaluating the extent to which
the hiring and employment practices in his organization are in compliance
with federal and state laws. Which type of external influences that impact
HRM is Jonathan is considering?
1.

a) Workforce diversity

2.

b) Community relations

3.

c) Laws and regulations

4.

d) Ethics

5.

e) Labor unions

Kai, a human resources manager in a service organization, has rewritten
the policies and procedures manual and all job descriptions to remove
any idioms, and arranged for translations into six languages. This is an
example of which part of the dynamic environment of HRM?
1.

a) Employee involvement.

2.

b) Technology.

3.

c) Inception.

4.

d) Labor unions.

5.

e) Workforce diversity.

Jamal, a plant manager in a medium-sized nonunion manufacturing firm,
has just “wasted” another day answering employee complaints and
questions about the change from a production focus to a customer

demand focus that the company launched last year. He heads home with a
briefcase full of the work he had scheduled to do. He wonders if HRM can
help, and scans his company phone book. Whom should he call?
1.

a) Tom, employment manager.

2.

b) Don, employee relations manager.

3.

c) Myrtle, compensation and benefits manager.


4.

d) Mason, training and development manager.

5.

e) Sheila, union grievance avoidance specialist.

An effective HRM communications program should have all of the
following elements except
1.

a) top management commitment.

2.

b) an effective upward communication mechanism.

3.

c) a way to determine what to communicate.

4.

d) a way to allow for feedback.

5.

e) no lower-level employee involvement.

Which of the following describes the employee development function?
1.
2.

a) Providing technological support for all employees.
b) Ensuring that the organization has the necessary talent internally for meeting
future human resource needs.

3.

c) Assisting employees in acquiring better skills for their current job

4.

d) Assisting employees in advancing their work lives.

5.

e) Facilitating system-wide changes in the organization.

Tom accepted an overseas assignment from his employer, however, after
30 days, he and his family were disgruntled. This most likely occurred
because HR failed to
1.

a) make arrangements for the family pet to join Tom and his family members
overseas.

2.

b) involve both Tom and his entire family in the relocation and orientation process
prior to departure.

3.

c) change Tom’s compensation and benefits to match those of other employees in
the new location.

4.

d) provide return airline tickets to Tom and his family.

5.

e) none of the above.


Which of the following statements best describes the role of managers?
1.

a) The role of managers is to set organizational goals.

2.

b) The role of managers is to work with and through other people, allocating
resources, in the effort to achieve organizational goals.

3.

c) The role of managers is to monitor activities and employees to ensure that
organizational goals are met.

4.

d) The role of managers is to reward and punish employees to ensure that
organizational goals are met.

5.

e) The role of managers is to delegate responsibilities and ensure that
organizational goals are met.

An employee relations specialist would be involved in which of these
activities?

1.

a) Working with position control specialists in compensation.

2.

b) Ensure policies and procedures are enforced properly.

3.

c) Making the job offer.

4.

d) Benefits administration.

5.

e) Conducting the initial interview.

How has Sarbanes-Oxley affected HRM?
1.

a) HRM now monitors financial reporting to shareholders.

2.

b) HRM must coordinate visas, work visas and travel arrangements.

3.

c) HRM now supervises executive loans.

4.

d) HRM must certify financial reports.

5.

e) HRM must create the environment where whistleblowers can come forward
without fear of reprisal.

Dion, an HR manager, knows there is trouble in the staffing function for
which of these reasons?
1.

a) There are a large number of minority applicants.


2.

b) Most applicants are successful on the job.

3.

c) Retention of new employees is well above the industry average.

4.

d) There are a large number of qualified applicants.

5.

e) There are a large number of unqualified applicants.

Kathy is a manager in a toy store. She is screening and evaluating
resumes for a sales associate position in her store. She is very concerned
that the new sales associate will have the appropriate skills for the job.
The primary management function indicated is
1.

a) planning.

2.

b) organizing.

3.

c) leading.

4.

d) controlling.

5.

e) delegating.

Which of the following describes the organization development function?

1.
2.

a) Providing technological support for all employees.
b) Ensuring that the organization has the necessary talent internally for meeting
future human resource needs.

3.

c) Assisting employees in acquiring better skills for their current job

4.

d) Assisting employees in advancing their work lives.

5.

e) Facilitating system-wide changes in the organization.

Which of the following is not a responsibility of human resource
professionals?
1.

a) Train employees to improve their productivity.

2.

b) Design a work environment conducive to employee retention.

3.

c) Manage the professional development of each employee.

4.

d) Attract the best qualified employees.


5.

e) Improve the well-being of employees by closely monitoring their personal and
family life.

Which of the following is not true?
1.

a) Labor unions exist to assist workers with the management of an organization.

2.

b) Labor unions act on behalf of their members to secure wages, hours, and other
terms and conditions of employment.

3.

c) Labor unions promote and foster grievance procedure.

4.

d) When a union is present, the employer can fire employees for unjustified

reasons.

5.

e) When a union is present, HRM practices are spelled out in a negotiated
agreement.

Which of the following is not true regarding HRM in small business
operations?
1.

a) The owner-manager is often responsible for performing HRM activities.

2.

b) Small-business human resource departments are sometimes staffed with a fulltime secretary.

3.

c) The owner-manager does not have to keep current with respect to legal issues
because of the small size of the business.

4.

d) Small-business human resource departments are often staffed with one
individual.

5.

e) Small-business human resource departments must achieve the same goals that

a larger department achieves.

You have been offered a job by a major manufacturer as a campus
recruiter for technology positions. Your work will be in which HRM
function?
1.

a) Training and development.

2.

b) Maintenance.

3.

c) Motivation.

4.

d) Career management.


5.

e) Staffing.

Which critical aspect of unions may keep management from making
unilateral decisions?
1.

a) Work teams.

2.

b) Spillover effect.

3.

c) Alliance networks.

4.

d) Grievance procedures.

5.

e) Globalization.

Which of these activities ends the staffing function?
1.

a) Recruiting.

2.

b) Selection.

3.

c) Interview.

4.

d) Qualifications defined.

5.

e) Career development.

Which of the following is true regarding the achievement of organizational
objectives?
1.

a) Any effort to achieve organizational objectives has three elements in common:
goals, people, and leadership.

2.

b) Any effort to achieve organizational objectives has three elements in common:
goals, scarce resources, and leadership.

3.

c) Any effort to achieve organizational objectives has three elements in common:
goals, people, and leadership.

4.

d) Any effort to achieve organizational objectives has three elements in common:
goals, limited resources, and people.

5.

e) Any effort to achieve organizational objectives has three elements in common:
goals, scarce resources, and technological edge.


Employee relations are part of which primary HRM activity?
1.

a) Global assessment.

2.

b) Motivation.

3.

c) Staffing.

4.

d) Training and development

5.

e) Maintenance.

Which of the following describes the career development function?
1.

2.

a) Providing technological support for all employees.
b) Ensuring that the organization has the necessary talent internally for meeting
future human resource needs.

3.

c) Assisting employees in acquiring better skills for their current job

4.

d) Assisting employees in advancing their work lives.

5.

e) Facilitating system-wide changes in the organization.

Which of these training and development functions is designed to provide
better skills for the current job?
1.

a) Career development

2.

b) Employee development

3.

c) Employee training

4.

d) Organization development

5.

e) Skill qualification

Which of the following is not true regarding the maintenance function?
1.

a) Maintaining employees’ commitment to the organization.

2.

b) Keeping employees well-informed about what is going on around them.

3.

c) Ensuring a safe and healthy work environment.


4.

5.

d) Ensuring that the employees have the appropriate skills and abilities to perform
their job.

e) Helping employees exert at high energy levels

All of the following are examples of the HRM dynamic environment except
1.

a) compensation

2.

b) ethics

3.

c) work process engineering

4.

d) globalization

5.

e) decentralized work sites

The goal of ____________is to have competent, adapted employees who
possess up-to-date skills, knowledge, and abilities to perform their current
jobs more successfully.
1.

a) training and development.

2.

b) employee training.

3.

c) empowerment training.

4.

d) work process development.

5.

e) organization development.

Why would workers in a modern organization unionize?
1.

a) To get more retirement benefits.

2.

b) To limit the grievance procedure process.

3.

c) To decide new plant locations.

4.

d) To increase executive compensation packages.

5.

e) To encourage unilateral decision making.


Which of the following is not true regarding changes the U.S. workplace
over the last 35 years?
1.

a) There has been a reduction in the number of federal and state laws regarding
hiring and employment practices.

2.

b) Jobs have become more technical and require employees with more knowledge
and skills

3.

c) Teamwork has become more prevalent.

4.

d) The number of employees working from home has increased.

5.

e) Job boundaries are becoming more blurred.

David conducts new employee orientation for a large organization. His
work is within which basic HRM function?
1.

a) Training and development.

2.

b) Work process engineering.

3.

c) Motivation.

4.

d) Career management.

5.

e) Staffing.

Olga is an employment manager whose goal is to get qualified persons
into the right job. This activity is better known as _______.
1.

a) Salary planning

2.

b) Communication programs

3.

c) Benefits.

4.

d) Recruiting

5.

e) Career development.


12 Free Test Bank for Human Resource
Management 10th Edition DeCenzo Free Text
Questions
The _______________ paved the way for the human relations movement.
Answer Given

Hawthorne studies

____________ is designed to help the organization ensure that it has the
necessary talent internally for meeting future human resource needs.
Answer Given

Employee development

A ______________is a company that assumes all HR functions of a client
company by hiring all of its employees and leasing them back to the
company.
Answer Given

professional employer organization

The HR ___________ is typically concerned with only one of the four
functions of HR.
Answer Given

specialist

___________________are designed to assist employees in advancing their
work lives.
Answer Given

Career development programs


___________________ act on behalf of their members to negotiate work
hours and wage rates.
Answer Given

Labor unions

External HRM influences are categorized into the general areas of the
dynamic environment, ______ and _______, labor unions, and current
management practice.

Answer Given

laws and regulation

HRM is a __________________ function that provides assistance in HRM
matters to line employees or those directly involved in producing the
organization’s goods and services.
Answer Given

staff or support

Job performance is a function of the employee’s ability and
______________ to do the work.
Answer Given

willingness

_______________ are those who work with and through people, allocating
resources in the effort to achieve goals.
Answer Given

Managers

The term, “Human Resource Management,” denotes a more professional
and sophisticated role than the term, “ _________________.”
Answer Given

personnel

The main thrust of the is to promote staffing activities.
Answer Given

employment function