125 test bank for management principles and practices international edition 11th edition griffin

Test Bank for Management Principles and Practices
International Edition 11th Edition Griffin
80 Test Bank Multiple Choice Questions
26 Test Bank True – False Questions
19 Test Bank Free Text Questions

Who among the following was NOT associated with scientific
management?
1.

a.Mary Parker Follett

2.

b.Lillian Gilbreth

3.

c.Henry Gantt

4.

d.Frederick Taylor

5.

e.Harrington Emerson

____ focuses on the management of the entire firm as opposed to the jobs
of individual workers.
1.

a.Management science

2.

b.The contingency theory

3.

c.Administrative management

4.

d.The bureaucratic perspective

5.

e.Scientific management

Life guards at Water Works pool also teach swim lessons. If they need to
miss a lesson they do not get paid, instead the substitute instructor gets
the money. This is a form of
1.

a.increased efficiency.

2.

b.a piecework pay system.

3.

c.soldiering.


4.

d.Theory X.

5.

e.Theory Y.

Contributions of the classical perspective include all of the following
EXCEPT
1.

a.laid the foundation for later developments in management theory.

2.

b.appropriate for dynamic organizations.

3.

c.identified important management processes and functions.

4.

d.identified important management skills.

5.

e.focused attention on management as a valid subject of scientific inquiry.

When Subway employees make a pulled pork sandwich they spread the
pork from premeasured cardboard containers. This improves speed and
consistency. Subway is applying the principles of
1.

a.scientific management.

2.

b.organizational behavior.

3.

c.management science.

4.

d.contingency theory.

5.

e.administrative management.

Paul and Bobby want to start a construction company. After being in
business a few months, Paul and Bob guess that the most efficient way to

demolition walls is for Paul to break them up and tear them off and for
Bobby to haul away the debris. Which of the following management
theorists would be most helpful to these entrepreneurs?
1.

a.Henry Gantt

2.

b.Frederick Taylor

3.

c.Frank Gilbreth

4.

d.Harrington Emerson


5.

e.Max Weber

Nipurna is a high school guidance counselor. Nipurna is well liked by the
staff and students whom she supervises. She recognizes that they have
excellent problem-solving skills and are committed to excellence. She lets
the people she supervises assume as much responsibility as they are
capable of handling. It would appear that she
1.

a.takes a Theory Z approach to management.

2.

b.uses ideas from scientific management.

3.

c.believes in McGregor's approach to managing people.

4.

d.uses the qualitative perspective of management.

5.

e.is applying principles from management science.

Plummer Construction has three employees. Bob the owner does design,
ordering, and customer interface. Paul and Bobby do demolition and
construction with Paul specializing in the detailed trim work and Bobby
responsible for clean up. With which of the following management
approaches do their actions most agree?
1.

a.Management science

2.

b.Contingency theory

3.

c.Administrative management

4.

d.The bureaucratic perspective

5.

e.Scientific management

Limitations of the classical perspective include all of the following
EXCEPT
1.

a.more appropriate for stable organizations.

2.

b.more appropriate for simple organizations.

3.

c.more appropriate for dynamic organizations.

4.

d.often prescribed universal procedures that are not appropriate in some settings.


5.

e.even though some writers were concerned with the human element, many
viewed employees as tools rather than resources.

Industrial psychology is the practice of applying
1.

a.psychology in the industrial revolution.

2.

b.psychology to worker motivation and selection.

3.

c.efficiency measures to psychological output.

4.

d.statistical measures to psychological output.

5.

e.industrial advancements to medical research.

Which of the following statements about the Hawthorne studies is

FALSE?
1.

a.The Hawthorne studies initiated work in the human relations movement.

2.

b.The Hawthorne studies indicated the need to consider the social aspects of the
organization.

3.

c.The Hawthorne studies showed that group norms exert a powerful influence on
the members of a group.

4.

d.The Hawthorne studies confirmed that incentive pay plans are an effective
means of increasing production.

5.

e.The Hawthorne studies found that money cannot be used as a motivator for
workers.

One of the most common complaints that visitors to emergency rooms
have is the long wait, yet they see staff sitting, doing nothing. Which of
the following management approaches can hospitals use to focus on
improving efficiency?
1.

a.The classical perspective

2.

b.Scientific management

3.

c.Management science

4.

d.Contingency theory

5.

e.Administrative management


Which of these management pioneers developed a chart for scheduling
work over a span of time?
1.

a.Lillian Gilbreth

2.

b.Frederick Taylor

3.

c.Harrington Emerson

4.

d.Henry Gantt

5.

e.Max Weber

Robert Owen (1771-1858), a British industrialist, recognized the
importance of the human aspect of production. Owen believed workers
deserved all EXCEPT which of the following?
1.

a.Respect and dignity

2.

b.Paid time off

3.

c.Good working conditions

4.

d.Decent pay

5.

e.Reduced hours

The use of a Gantt chart to schedule workers' duties, breaks, and lunches
at a day-care center is an application of one of the principles associated
with
1.

a.the classical perspective.

2.

b.scientific management.

3.

c.management science.

4.

d.the contingency theory.

5.

e.administrative management.

Which of the following statements BEST describes the human relations
view of management?

1.

a.U.S. productivity exceeds that of any other country.


2.
3.

b.Highly paid workers will be more productive.
c.Groups are NOT as productive as the same number of individuals working
independently.

4.

d.Happy workers are productive workers.

5.

e.Minorities and women are equally productive to white males.

All of the following were primary contributors to administrative
management EXCEPT
1.

a.Max Weber.

2.

b.Henri Fayol.

3.

c.Lyndall Urwick.

4.

d.Hugo Munsterberg.

5.

e.Chester Barnard.

The plant manager for an electronics manufacturer is often heard saying
that the way to motivate workers is to provide them with attractive wage
and benefit packages. What school of thought does his view reflect?
1.

a.Quantitative

2.

b.Behavioral

3.

c.Classical

4.

d.Contingency

5.

e.Systems

Which of the following is NOT a technique Frederick Taylor used to
enhance worker productivity?
1.

a.Study and time each element of the job.

2.

b.Design the most efficient way of doing each part of a job.

3.

c.Place both workers and managers on salary to reduce friction.


4.

5.

d.Supervise workers and managers to make sure they follow procedures and rest
only when told to.
e.Allow managers to plan the work to be done.

Scientific management evolved at the dawn of the twentieth century
because

1.

a.labor was in abundant supply.

2.

b.worker efficiency was low.

3.

c.capital was in short supply.

4.

d.information was rapidly changing.

5.

e.piecework pay systems were not working.

A Gantt chart is a
1.

a.listing of the steps required to complete a job.

2.

b.method for developing employee wage systems.

3.

c.device used in doing time and motion studies.

4.

d.checklist used in equipment maintenance.

5.

e.means of scheduling individual work or whole projects.

A law firm actually billed the mother of an employee who died almost
$20,000 for work that was required to settle the son's pending cases. The
organization considers itself to be more important than the individual.
This example deals with one of the drawbacks to the use of the ____
perspective of management.
1.

a.human resource

2.

b.behavioral

3.

c.classical

4.

d.contingency

5.

e.industrial psychology


Howard Weaver manages MacLean Insurance Agency. An employee
observed that Weaver acted like a Theory X manager. That would mean
that Weaver believes
1.

a.that people prefer to be directed.

2.

b.in the contingency approach to management.

3.

c.in the importance of TQM.

4.

d.that people are committed to goals.

5.

e.that people naturally seek out work.

Rolf is in the business of making crowns, bridges, and dentures that
dentists use to repair teeth. It is a highly competitive business, and Rolf
has decided that to improve his business he needs to improve the
efficiency with which he produces the dental work. Which of the following
management approaches would be of most help to Rolf in pursuing this
goal?
1.

a.Management science

2.

b.Contingency theory

3.

c.Administrative management

4.

d.The bureaucratic perspective

5.

e.Scientific management

A manager who wants to use the principles of scientific management will
1.

a.emphasize time and motion studies.

2.

b.need a deep understanding of worker needs and feelings.

3.

c.not be required to closely supervise his or her subordinates.

4.

d.never actually increase worker productivity.

5.

e.not have to carefully select and train his or her employees.


All of the following were primary contributors to the behavioral
management perspective EXCEPT
1.

a.Hugo Munsterberg

2.

b.Abraham Maslow

3.

c.Elton Mayo

4.

d.Henri Fayol

5.

e.Douglas McGregor

Which of the following statements most correctly describes the early
practice of management?
1.

a.The practice of management dates back about 100 years.

2.

b.Early economists were concerned with managerial efficiency and effectiveness.

3.

c.By 1900, most organizations were large.

4.

d.Survival was not an issue in most organizations before 1900.

5.

e.The scientific study of management as a field of inquiry dates back to the
nineteenth century.

Contemporary organization theory has its roots in
1.

a.Weber's work on bureaucracy.

2.

b.Fayol's 14 principles of management.

3.

c.Barnard's work on acceptance of authority.

4.

d.Taylor's work on job design.

5.

e.Gilbreth's work in time and motion studies.

Elton Mayo conducted experiments at Western Electric's Hawthorne plant
from 1927-1932. He discovered that
1.

a.piece rate pay improved production.

2.

b.unions limit employee initiative.


3.

c.rate busters don't make their quota.

4.

d.social pressure was more important than financial incentive.

5.

e.chiselers assisted low producers.

Barnard's theory on the acceptance of managerial authority states that
1.

a.supervisors have inherent authority.

2.

b.supervisors have charismatic authority.

3.

c.if subordinates view a supervisor's directive as appropriate to organizational
goals, they will accept his or her authority.

4.

d.so long as subordinates are able to comply with a supervisor's directives, they
will accept his or her authority.

5.

e.supervisors have no authority unless subordinates are willing to grant it to them.

Which of the following statements about the classical perspective of
management is FALSE?
1.

a.The classical perspective of management laid the foundation for later
management theory developments.

2.

b.The classical perspective of management identified the key management
processes.

3.

c.The classical perspective of management prescribed action unique to each
situation.

4.

d.The classical perspective of management focused attention on management as

a viable topic of scientific inquiry.

5.

e.The classical perspective of management identified important management
functions and skills.

Which of the following statements relative to the theory and practice of
management is TRUE?
1.

a.Academic theories have little application in business because they are not
grounded in reality.

2.

b.The value of theory is that it provides a systematic framework for management
activities.


3.

c.Theory is, by definition, very abstract and quite difficult to understand.

4.

d.Managers never develop their own theories of how to run an organization.

5.

e.Management theories tend to be mutually exclusive.

Which of the following historical books did not influence management?
1.

a.The Second World War

2.

b.Iliad

3.

c.The Prince

4.

d.Republic

5.

e.Pride and Prejudice

Which of the following statements characterizes the thinking that emerged
from the Hawthorne studies?
1.

a.If jobs are properly designed and proper incentives provided, predictable results
will follow.

2.

b.Workers will perform their jobs as they are told to and will maximize their output
so as to increase their pay.

3.

c.Concern for the worker will lead to greater worker satisfaction, which will then
lead to increased output.

4.

d.Workers generally dislike work and need to be closely supervised to ensure
adequate productivity.

5.

e.People are motivated primarily by money.

____ management focuses on the work of individuals.
1.

a.Administrative

2.

b.Behavioral

3.

c.Human relations

4.

d.Scientific

5.

e.Contingency


Chester Barnard, former president of New Jersey Bell Telephone
Company, made notable contributions to management regarding
1.

a.individual job efficiency.

2.

b.legitimate authority.

3.

c.management processes.

4.

d.dynamic organizations.

5.

e.individual rights and liberties.

At Toyota, each task that operating employees and machines perform is
carefully studied to promote maximum productivity. In some cases, tasks
are studied using time and motion studies to standardize work methods.
What management approach is Toyota using?
1.

a.Human relations management

2.

b.Scientific management

3.

c.Management science

4.

d.Contingency theory

5.

e.Administrative management

When Pregna was a student she liked school, worked hard, and
experienced success. As a high school teacher she assumed her students
would feel the same way. A student observed that Pregna acted like a

Theory Y manager. That would mean that Pregna
1.

a.believes that people do not like to work.

2.

b.is constantly directing a student that wants to avoid taking responsibility.

3.

c.will often threaten her students to get them to work toward school goals.

4.

d.believes that people naturally like work.

5.

e.all of these choices depending on the situation.


Henri Fayol, a French industrialist, was the first to identify all EXCEPT
which of the following managerial functions?
1.

a.Planning

2.

b.Organizing

3.

c.Leading

4.

d.Supporting

5.

e.Controlling

Charles Babbage emphasized the application of mathematics to
production problems. Thus, his work was a forerunner of
1.

a.administrative management.

2.

b.the contingency theory.

3.

c.the behavioral school of management thought.

4.

d.operations management.

5.

e.the systems theory.

80 Management Principles and Practices International
Edition 11th Edition Griffin Multiple Choice Questions Page 2
The Army uses aircraft simulators to train helicopter pilots, which
decreases fuel consumption, helicopter maintenance, storage
requirement, and air traffic control congestion. It also improves safety.
This is an example of
1.

a.scientific management.

2.

b.administrative management.

3.

c.operations management.

4.

d.behavior perspective.

5.

e.classical perspective.


Theory X managers believe workers are
1.

a.happy.

2.

b.lucky.

3.

c.lazy.

4.

d.needy.

5.

e.committed.

The Taliban seek to isolate women and control every aspect of their lives.
The Taliban try to create ____ that do not interact with the external
environment.
1.

a.subsystems

2.

b.closed systems

3.

c.transformation systems

4.

d.resource-independent systems

5.

e.open systems

Operations management is concerned with
1.
2.

3.
4.

5.

a.the application of various processes and systems used by an organization.
b.systems created to store and provide information for managerial decision
making.
c.the scientific analysis of the work elements of a job.

d.the development of mathematical and statistical tools and techniques for
managerial decision making.
e.None of these choices

Abercrombie and Fitch is expanding its international operations. It needs
to consider all of the following challenges EXCEPT
1.

a.property ownership rights.

2.

b.infrastructure.


3.

c.government regulation.

4.

d.cultural differences.

5.

e.stagnant work environment.

The theory based on the idea that the best managerial actions in a given
situation depend on the elements of that situation is known as
1.

a.the equifinality theory.

2.

b.Theory X and Y.

3.

c.the contingency approach.

4.

d.the systems theory.

5.

e.quantitative management.

The appropriate management behavior that depends on the unique
situation is a ____ perspective.
1.

a.classical

2.

b.universal

3.

c.behavioral

4.

d.quantitative

5.

e.contingency

The ____ of businesses has increased diversity in many organizations.
1.

a.globalization

2.

b.emphasis on quality

3.

c.service-orientation

4.

d.technological-orientation

5.

e.critical mass


Which two managerial functions utilize quantitative management the
most?
1.

a.Controlling and organizing

2.

b.Planning and organizing

3.

c.Organizing and leading

4.

d.Controlling and planning

5.

e.Leading and controlling

Multiplex Cinemas is a theater with 14 viewing rooms. It employs 50
people. Using the systems theory, it would be classified as
1.

a.an entropic system.

2.

b.a subsystem.

3.

c.either a system or a subsystem depending on the frame of reference.

4.

d.either an open or a closed system depending on the frame of reference.

5.

e.a closed system.

The ____ stresses the importance of environmental influences on the
organization.
1.

a.quantitative management theory

2.

b.open system concept

3.

c.behavioral management theory

4.

d.human relations movement

5.

e.concept of synergy


Newspaper circulation had been declining for years. TLC cable station
aired the show Extreme Couponing that shows cutting coupons from
newspaper advertisements. Suddenly demand for newspapers changed
course. Newspapers are benefiting from the ____ created by retailers
putting coupons in the advertisements.
1.

a.synergy

2.

b.closed system inversion

3.

c.entropy

4.

d.subsystem enhancement

5.

e.open system conversion.

____ management techniques do not account for individual behaviors and
attitudes.
1.

a.Scientific

2.

b.Administrative

3.

c.Systems

4.

d.Human relations

5.

e.Quantitative

A system that actively interacts with its environment is best described as
a(n)
1.

a.subsystem.

2.

b.closed system.

3.

c.transformation system.

4.

d.management information system.

5.

e.open system.


Which school of management thought would be most useful to a
restaurant with pizza delivery that wanted to determine the most efficient
routes for each of its drivers to follow?
1.

a.Organizational behavior

2.

b.Scientific management

3.

c.Administrative management

4.

d.Management science

5.

e.Systems management

The Blue Rooster is a bakery. It sells 12 flavors of bread, made fresh daily.
Some doughs require time to rise. If they are handled too soon or too late
the texture and flavor is ruined. The importance of scheduling indicates
that The Blue Rooster should adopt the ____ perspective.
1.

a.organizational behavior

2.

b.scientific management

3.

c.administrative management

4.

d.management science

5.

e.systems management

Which of the following statements describes the inherent strength in the
quantitative management theory?
1.

a.The quantitative management theory provides numerous decision-making tools
and techniques.

2.

b.The quantitative management theory has realistic assumptions that permit close
approximations of organizational processes.

3.

c.The quantitative management theory has allowed accurate modeling of
individual behaviors and attitudes.

4.

d.The quantitative management theory enhances development of other
management skills.

5.

e.None of these choices


Why is quality an important management issue?
1.

a.Quality can be used as a basis for competition.

2.

b.Enhancing quality lowers costs.

3.

c.Improving quality tends to increase productivity.

4.

d.Making higher-quality products generally results in less waste.

5.

e.All of these choices

According to the systems perspective of management, which of the
following is NOT an example of a transformation process for an
organization?
1.

a.Employee behavior

2.

b.Control systems

3.

c.Administrative systems

4.

d.Technology

5.

e.Operating systems

Which of the following does the text describe as a contemporary
management challenge?
1.

a.Managing diversity

2.

b.Erratic economy

3.

c.Employee privacy

4.

d.Technology

5.

e.All of these choices

Contributions of the behavioral management perspective include all of the
following EXCEPT
1.

a.challenged the view that employees are tools

2.

b.furthered the belief that employees are valuable resources.


3.

c.provided important insights into motivation and group dynamics.

4.

d.focused managerial attention on motivation and group dynamic processes.

5.

e.challenged the complexity of individual behavior and made predictions of that
behavior.

The United States Postal Service has been losing money for years. Social
media have created many alternatives for communication. The Postal
Service's decline is an example of
1.

a.closed system inversion.

2.

b.open system thinking.

3.

c.synergy.

4.

d.subsystem failure.

5.

e.entropy.

After ordering from Amazon, customers are asked to review the product
and the seller. This is an example of which part of the system?
1.

a.Inputs

2.

b.Outputs

3.

c.Feedback

4.

d.Transformation processes

5.

e.Material

Dr. White is one of two emergency room physicians in charge of the staff.
As a supervisor, she believes that her subordinates are valuable
resources and focuses her attention on the interpersonal processes such
as group dynamics that occur in the emergency room. Her views are
consistent with the ____ management perspective.
1.

a.quantitative

2.

b.behavioral

3.

c.classical


4.

d.contingency

5.

e.systems

The broader the solutions, the greater the creativity and possibility for
innovation. This is a benefit of which perspective?
1.

a.Classical

2.

b.Universal

3.

c.Quantitative

4.

d.Contingency

5.

e.Behavioral

____ help managers integrate and enlarge their understanding of the three
principal schools of management thought.
1.

a.Administrative management and scientific management

2.

b.Systems theory and contingency theory

3.

c.The human relations movement and organizational behavior

4.

d.Management science and operations management

5.

e.Scientific management and bureaucratic management

Staff Sergeant Tyra Bradford is a platoon sergeant. She uses whatever

style of management seems to fit the situation. Her management style fits
which theory of management?
1.

a.Bureaucratic management

2.

b.TQM

3.

c.The contingency approach

4.

d.Theory X and Y

5.

e.Qualitative management


When a manufacturing plant uses mathematical models to plan
production schedules and to schedule equipment maintenance, it is
drawing on
1.

a.scientific management.

2.

b.administrative management.

3.

c.management science.

4.

d.TQM.

5.

e.the contingency approach.

Topics in the field of organizational behavior include all EXCEPT which of
the following?
1.

a.Job satisfaction

2.

b.Stress

3.

c.Leadership

4.

d.Organizational politics

5.

e.Operations

To obtain greater flexibility and to respond more quickly to the
environment, organizations are adopting
1.

a.technology-free structures.

2.

b.flat structures.

3.

c.the traditional bureaucratic approach to management.

4.

d.a TQM philosophy.

5.

e.tall structures.

When one firm buys out another because it is thought that the two firms
will complement each other in such a way that the output of the combined
firms will be greater than the sum of the current individual outputs of the
two companies, the managers are counting on
1.

a.synergy.

2.

b.closed system inversion.

3.

c.entropy.

4.

d.subsystem enhancement.

5.

e.open system conversion.

Harley-Davidson puts its brand on everything from motorcycles to toys
and clothes. It is benefiting from
1.

a.equifinality.

2.

b.synergy.

3.

c.entropy.

4.

d.a closed system.

5.

e.subsystem interdependence.

TransAmerica Business is a consulting firm. When hired for a job, the
company has financial auditors, tax experts, management consultants,
computer experts, and legal staffers who can work together to solve
whatever problems face the hiring firm. This team approach to problem
solving is an example of ____ at work.
1.

a.equifinality

2.

b.synergy

3.

c.entropy

4.

d.a closed system

5.

e.subsystem interdependence


Limitations of the quantitative management perspective include all of the
following EXCEPT
1.

a.difficult to apply.

2.

b.cannot fully explain or predict the behavior of people in organizations.

3.

c.mathematical sophistication may come at the expense of other important skills.

4.

d.models may require unrealistic assumptions.

5.

e.models may require unfounded assumptions.

Dr. White uses whatever style of management seems to best fit the needs
of the individual employees. She was autocratic and rigid with a doctor
who had a drug problem. During the same period, she was compassionate
with a nurse who was a single parent with infant twins and bent the rules
so she could have time to sort out her life. Her management style
conforms to which theory of management?
1.

a.Bureaucratic management

2.

b.TQM

3.

c.The contingency approach

4.

d.Theory X and Y

5.

e.Qualitative management

Which of the following is NOT an output?
1.

a.Profit

2.

b.Service

3.

c.Product

4.

d.Complaint form

5.

e.Information


Fortis Healthcare Ltd. bought 10 private hospitals in India from Wockhardt
Hospitals Ltd. The purchase expands Fortis' operations in India. What was
Fortis hoping to gain by the interaction of these new businesses and its
existing business?
1.

a.Synergy

2.

b.Closed system inversion

3.

c.Entropy

4.

d.Subsystem enhancement

5.

e.Open system conversion

What are the two branches of quantitative management?
1.

a.Scientific management and administrative management

2.

b.Theory X and Theory Y

3.

c.Contingency theory and systems theory

4.

d.Human relations and organizational behavior

5.

e.Management science and operations management

A new animated children's show does not even get presented to
executives unless the merchandising is lined up. The executives are
looking for a(n)
1.

a.open system.

2.

b.closed system.

3.

c.subsystem.

4.

d.synergy.

5.

e.entropy.