CÂU HỎI VÀ ĐÁP ÁN THI NÓI TIẾNG ANH DU LỊCH 3 (ENGLISH FOR TOURISM, SPEAKING TEST)

SPEAKING TEST
3RD ENGLISH FOR TRAVEL MANAGEMENT
TOPIC 1: What are the relative advantages and disadvantages of TIC (Tourists
Information Service) and websites as sources of information for tourists and visitors?
Which skills are important if you work in a TIC?
 Advantages:
-

TICs can provide detail information for customer. Besides, customers can book
advance for service (accomodation, theater tickets,…).

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TICs provide leaflets and brochures some attractions, entertainment.

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TICs has staff who will help customers.

-

Website is an easy way for customers to search inf, website also has detail inf
and FAOs to help customers.

 Disavantages:
-

TICs: can waste some of money to design leaflets, buy equipment like
monitor,…
Website: if you don’t have internet you can’t conect to the website, have a lot

-

of websites were hacked,…
 Which skills are important if you work in TICs?
-

To work in TIC, a pleasant and helpful personality is essential. You should
have a good telephone manner, be able to work with computers, and have
good written skills. Knowledge of a foreign language is also useful.


TOPIC 2: Give a tourist information advice and recommendation for your hometown
or an interesting place. (a general description about that place, natural features, places
to visit, nightlife and entertainment, shopping, etc.)
Each student has his/her own answers.
Da Nang City is called as the most worth-living city of Vietnam. It is bounded by the
beautiful Hai Van pass in the north, Ba Na mountain in the Northwest and the
uninhabited Son Tra peninsula in the East.
Da Nang is situated by Han River and Da Nang bay with beautiful beaches stretching
over 30km from Son Tra peninsula to Non Nuoc beach.
Da Nang beaches have wide unobstructed space, splendid seaside resorts, deep blue sea
water and very spacious roads.
Ba Na Hills is a hill station and resort located in the Truong Son Mountains west of Da
Nang City. The station, advertised as "the Da Lat of Danang province" by local tourism
authorities, was founded in 1919 by French colonists. Take an extra layer or two
whatever time of year you visit – when it’s 36°C on the coast, it could be 15°C on the
mountain. Cloud and mist also cling to the hill top, so if you can, try to visit on a clear
day.
“Bánh bèo” is a heritage dish of central Vietnam; it is especially famous in Hue, Quang
Nam and Da Nang. You can add some fish sauce or tangy chilli sauce to go with it. Order

bánh bèo chén and they’d bring out a tray of 5-6 bowls. One of the best places to go is Ba
Dieu House on 17 Tran Tong Street.
From city center through Han River Bridge, you will travel about 8km before reaching
Son Tra. Its very beautiful beaches include Nam, Rang, But, Tien Sa, Con and Bac.
There are many supermarkets all over the city such as Co.opMart, LotteMart or BigC.
And of course there are the fabulous night markets: Han Market and Con Market on
Hung Vuong Street.


TOPIC 3: What is rural tourism? Choose an area in Vietnam or any country in the
world can offer rural tourism and tell about how long there has been rural tourism,
what sort of accommodation is available, what types of activities visitors can do, etc.
Rural tourism can be defined as the ‘country experience’ which include a wide range of
attractions and activities that take place in agricultural area. Its characteristics such as
wide-open spaces, low levels of tourism development, and opportunities for visitors to
directly experience agricultural for the purpose of enjoyment, education, or active
participation in the activities of the farm.
For example, Ben Tre is one of the place where has advantage to develop rural tourism
with many green fruit gardens. There are agriculture productions such as coconut, rice,
corn, pineapple, custard-apple, star apple (vú sữa), durian, mango, longan (nhãn), and
many more but furthermore visitors have a chance to pluck fruits by themselves at the
garden . Besides, visitors can visit some famous places like Con Phung – a Hillock ( đồi
nhỏ) of the coconut religion then row the boat across Tiền river or Vam Ho Bird
Sanctuary or Lách Market – where is called the capital of fruits. On the other hand, I
recommend visitors should stay at Riverside Resort, Viet Uc Hotel or Ham Luong Hotel
to enjoy the river sightseeing...and taste some special foods as coconut candy, “chuoi
dap”,....


TOPIC 4: Can you think of any rural tourism activities that you may find in Vietnam?

Which area of Vietnam seems the most exciting to you? Explain.
Vietnam is proud of a beautiful Asian country with a large number of landscapes,
magnificent wonders, heritages and especially the areas of agriculture. By choosing rural
tourism in Vietnam, tourists can:
 Birdwatching
 Visit traditional craft villages to see the ways of making Vietnam's traditional
products such as ceramics of the Bat Trang village…
 Work in the field, experience first-hand Vietnam’s famous wet rice civilization
 Cook and enjoy local food
 Visit the market, cultural village of Vietnamese ethnic minority groups
 Visit fruit-tree gardens
 Go fishing
 Homestay
 Contemplate landscapes such as waterfalls, picturesque springs and verdant forest
If you like a rural tour, Nghe An will be one of the best options. Because Nghe An is one
of provinces in Vietnam where preserved traditional craft villages, the folk songs,
culinary culture, costumes, stilt architectures and unique culture of ethnic minorities.
Besides, Nghe An has beautiful landscapes and fresh air, suitable for people to rest and
relax. Some attractive destination in Nghe An are Xieng village, Nua village, Yen Thanh
village and Hoa Tien village.


TOPIC 5: What do you like/dislike about your job as tour operator in the future? How
do you make your tours interesting?
Actually, if I work as a tour operator in the future, I’ll try to make a perfect itinerary for
customers and deal with other services like hotels, restaurants,...to get the best price or by
researching the information everyday, I can learn more knowledge about custom, habit,
culture, geography, history,...that’s one of the way to show my skills and do my favourite
works but sometimes I’ll have a little bit stressful because of the schedule, some
customers satiate with usual tours so I must find some new places and make the unique

itinerary for them. On the other hand, I have to solve the problem in any tour what I have
responsibility. Visitors always want to try something new, original so that’s the reason
why I usually design some new game to make my tours interesting, for example, a sweet
game for couples in valentine tour or a game to connect family’s affection,...
- I can make my tours interesting by:
+ Regularly updated with new attractions; modern, amenities hotels; delicious
restaurants... to made tourists feel comfortable, peaceful and interested.
+ There also are promotions or gifts for tourists at a holiday occasion or a particular
day to stimulate the tourist buy tours.
+ Creating a collective game of the tour trips to create excitement, fun for tourists.
+ Increasing recruitment of male or female tour guide with their looks, ability to
communicate well, good management game, highly specialized capabilities... In general,
depending on the tourists which tour operator will choose tour guide suitable for that
tourists.
+ There are appropriate gifts to encourage team play excellent or outstanding
individuals during the tour.


TOPIC 6: What job opportunities are there for tour operators in your area? What
qualifications and experience do the companies require? What training do they give?
 What job opportunities are there for tour operators in your area?
-

Nowaday tourist has more develop so in my area have many travel agency. Each
year tourism needs more 40,000 laborer. Not only a opportunity but also a threat to
me. To have a good job, I have to gain more experience and improve my language
also soft skills.

-

As a tour operator, you have opportunity to work at: Private touring companies,
Small specialist organisers, Major international tour operators, Bespoke tour
designers, Cruise liners.

 What qualifications and experience do the companies require?
-

Language skills: if you know many language, you may have more opportunities
to have a good job.

-

Good organisational skills: the complexity of the Travel and Tourism industry
requires a human touch able to simplify and sort out complex matters. Being able
to organise well is a major asset in terms of increased productivity and low
wastage of money and time.

-

Professional integrity and ethics: true in profession, but especially in travel and
tourism, as customers are buying a product they may have neither seen nor
experience.

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Team Spirit: No company can survive without it. We are all parts of a much
bigger machine. If the parts don’t do me job they are desinged and progarmmed to
do,the machine stops functioning. It’s as simple as that.

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Good knowledge of geography: because go many place, I must have knowledge
about geography, natural resources,.. to explain to customers. Even if you didn’t
study it in school or university, there is no shortage of tools to help me with
geograply, from internet, travel guidebooks, television programmes.


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Finance, Accouting and Managerial skills: important if you want to move up the
coprorate ladder. To advance my career, I need to be good at strategic planning
and deal-making. My persuasive skills have to be outstanding.

 What training do they give?
•

A demonstrable interest in travel

•

Knowledge of key holiday destinations

•

Excellent interpersonal skills

•

Customer service skills

•

Good time management skills.


TOPIC 7: Identify the differences between mass tourism and niche tourism. Give
examples. Which is growing faster?
Mass tourism:

Niche tourism:

Regular tourism involving large numbers

Special interest, culture, and/or activity-

of tourists in staged settings

based on tourism involving a small
number of tourist in authentic settings.

• cheap package tours

• potential high profit margins

• economies of scale

• high spenders

• international hotel chains

• small businesses

• large tourist resorts

• small-scale operation

Specializes in cheap package tours, huge tourist

Caters for small groups of people who have a

resorts, international hotel chains and attractions

shared special interest. Because it’s small-scale,

like Disneyland. They create economies of scale

small firms can exploit areas of business that the

through the sale of standardized leisure packages

major tour operators aren’t able to. It can offer

to a mass clientele. Mass tourism has low margins

one-to-one service and high levels of product

in this competitive market.

knowledge. It tends to attract high spenders and
also has the potential for quite high profit margins.

Example:
Tourism niche market focus on small hard subdivided as: food tourism, bicycle tourism,
geography tourism, bird watching tour... more specifically focused on the thematic forms
of tourism. Whereas, mass tourism often visit the famous destination point, the crowded
mall, short holidays...
Son Doong Cave is a product in niche tourism.
Which is growing faster:
Niche tourism will grow faster. Because of its selective customers, bring high economic
efficiency less environmental impact than mass tourism types. It is this kind of tourism is
to encourage the development.


TOPIC 8: Identify a destination you have travelled. Make a list of the attractions,
accessibility, costs, standards of living and culture of this destination and introduce to
visitors.
Each student has his/her own answers.
Three months ago, I had a chance to travel to Thua Thien – Hue with my class. We had
so many beautiful memories here together. Now, I will share my experiences and for
travelling Thua Thien - Hue.

Atractions:
1. Hue Citadel is the residence of royal in
Nguyen dynasties (from 1805 to 1945). It’s
very large, you will need more than 1
morning to visit all of attractions.
2. Next is Thien Mu Temple, a temple was built in 17th century. Vong Canh hill is
beautiful hill where the kings usually came to contemplate the nature of Hue.
3. Some main mausoleums that you should visit: Khai Dinh, Minh Mang and Tu Duc - 3
greatest tombs in Hue. Many tombs were destroyed by enemies of Nguyen dynasty but

these greatest tombs still exist until today.
After, if having more time, you should explore distant places: Tam Giang lagoon, Bach
Ma mountain.
Accessibility:
If you’re in Hanoi or Ho Chi Minh city, you can go to Hue by bus or train. You should go
by train, it’s safe and stable.
Costs:
-

Bus ticket: 600.000 VND – 650.000 VND from Ho Chi Minh City and 400.000
VND – 450.000 VND from Hanoi Capital.


-

Train ticket: about 700.000 VND from Ho Chi Minh City and about 550.000 VND
from Hanoi Capital.

-

Hotel: Cheap motels and hotels in Hue gather on Le Loi street, near the Truong
Tien bridge, prices from 200.000 VND – 500.000 VND, many large rooms can be
enough for 4 people.

-

Cuisine: Foods are also very delicious and diverse. The average price is from
30.000 VND – 50.000 VND.

Culture:

Hue is one of the main cultural, religious and educational centers of Vietnam. So far, Hue
remains to be the only originally historical vestiged city in Vietnam.
Located in the center of Vietnam, Hue was the capital city of Vietnam for approximately
150 years during feudal time (1802–1945), and the royal lifestyle and customs have had a
significant impact on the characteristics of the people of Hue.


TOPIC 9: What are the main factors that determine which locations become tourist
destinations? Explain and give examples.
There are many factors that determine which locations become tourist destinations. Some
of these include the following:
• Attractions: This is one of the major factors that influence a tourist's travel decisions.
Some attractions are:
• Natural: Ha Long Bay (Vietnam), Trang An Landscape Complex (Vietnam)
• Historical: The Great Wall (China), My Son Temple (Vietnam)
• Artificial: Disney World (USA), Ba Na Hills (Florida)
• Accessibility: Convenient geographical position and a variety of available transport
options are likely to make a location a more popular destination.
For example, …
• Cost and Standards of Living: Some locations provide excellent services and
luxurious goods, while others provide only basic services and simple goods. With remote
destinations, goods and services can be more expensive, less available and in some cases
completely absent.
• Culture: Culture is defined as the sum of characteristics of a society, including
language, religion, politics, art, food, customs,…. Travellers will encounter a variety of
cultures around the world and even different cultures within the same geographic area.
For example, eating beef products is considered a delicacy in one culture, in another it is
considered sacrilegious.
• Climate: Travellers often cite climate as one of the most important reasons for selecting
one destination over another. Knowing a destination's future weather is very important

for planning effective travel itineraries. For example, the weather in Sapa is cool around
year. The average temperature is 15ºC that facilitate to develop tourism.


TOPIC 10: What do you need to do to work productively and efficiently in the tourism
industry?
To work productively and efficiently in the tourism industry, you should have a
combination of high-touch and high-tech skills. Besides, you also need:
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Creativity to look at the customers, analyse them needs.

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A love for job will help your confidence increase.

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Communication and presentation skills will easy information about your product
in a persuasive.

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Service – mindedness is a way to provide your the best products to satisfy
demands of customer.

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Patience and a cool head wil help you solve ploblems, complaints.