Unit 9. The post office

Security
condition
Time and
punctuality

services
post
office

staf


Prepare to write
Task 1.
vocabulary

1. Attitude of the
staf.(np)
2. Punctuation (n)
3. Punctual(a)
4. Pickpocket(n)
5. Arrogant(a)
6. Reasonable(a)

Thái độ của nhân viên
Sự đúng giờ
Đúng giờ
Kẻ móc túi
Lịch thiệp,

Có lý, thỏa đáng


Task 1-

Work in pairs, discuss the things that
make you satisfied and the things that
make you dissatisfied with the services
at Suggested
Thanh Ba Post
Office.
dialogue
A: The thing that makes me like best about the
services of Thanh Ba Post office is the attitude of the
staf. They are very thoughtful. And the quality of the
equipment is very good.
B: Yes, I quite agree. However, the close time of this
office is quite early. It should be change to 10 PM.


Analyze the model writingread the letter and answer
1. How the
many questions
parts can the letter be divided into? What
is it about?
2. What does the first paragraph of the letter write
about?
3. What does the second paragraph of the letter write
about?
4. What does the third paragraph of the letter write

about?
5. What structures does the writer use to express
opinion?
6. What adjectives are used?


Read the letter below and answer the
Ha Linh
questions.
112 NguyenTrai St.

Dear Sir/ Madam,
I am Ha Linh, a customer of your Resort who use your services every year
whenever I go on holiday. I am writing in concern about your invitation to give
comments on your services ofered at your Resort and giving suggestions to
make them better.
In general, I think that you have ofered the best services in the field. For
example, I am always able to stay in a very comfortable room whenever I go
there. The food in your restaurant is delicious. I also like the activities you ofer
at night. They are vey funny and exciting. Most of all I appreciate the way your
staf do their tasks. They are so helpful, polite and thoughtful.
If I could, however, make some suggestion, that would be the fee to get the
laundry. It is a bit too high in compared with this in some other resort. Another
thing is that it is a bit inconvenient to hire a motorbike if I want to do some
sightseeing.
Thank you very much for your attention and I strongly hope that the next time
when I go there, I can find some changes.
Your faithfully,

112 Pham Hung street

Dear Sir/ Madam,
My name is Thanh Hoa, a regular customer of Thanh Ba Post Office. I am writing in
reference to your invitation for comments about the services ofered at the post office and
suggestions for improving them.
I think generally, your services are very good quality. For example, I especially love the
Flower Telegram Service. It is much cheaper than many florists’ that I know. And there are
many types of flowers to choose from, too. I also like the Express Money Transfer Service. It
is speedy and efective and safe. And the Press Distribution service is always punctual and I
never lose any newspapers. I highly appreciate the fact that your staf are helpful and
courteous.
If I could make a suggestion, however, that would probably be about your business hours. I
think you close quite early. Sometimes I need to send an urgent fax late at night time but
the post office closes at 9pm. So I thought it may be a good idea to keep it open until 10
pm. And I notice that the telephone in the booth at the end of the corridor is not working
properly.
Thank you very much for your attention and hope that my suggestions will be put into your
consideration.
yours sincerely,


• Prepare Language focus lesson.