Unit 4. Writing

WATCH THE FOLLOWING VIDEO
 “What is this?”


It’s an
advertisement
 advertise (v)


• What does it advertise?
Team 1
The Moon

Team 2
The Sun






- Have you ever used these
products?
- Are they as good as
advertised?


Unit 4 : Special
education
• Lesson 4: Writing

A letter of
complaint
I – PreWriting



After studying for two weeks at
English for Today Centre, Xuan Bac
notices that everything is worse
than what the advertisement says.


6:00 pm - 8:00 pm

Vietnamese teachers
only
*
About 50 students
per class
*

*Pay 100 dollars for book
and cassette tapes
- 100 dollars, please”–
-Wow... I’m sorry, I think they’re free

* No air- conditioned room
* 6:00 p.m- 8:00
p.m

 Task1.
Van Dung is Xuan Bac’s friend. She wants
to study at this centre and Xuan Bac tells
her the facts.

 Role play and Complete the
dialogue below


1. What is a complaint
letter?
-> Complaint is a kind of
formal letter which is used
when you are unhappy with
a service, a contract, a
course…


2.How to write a
complaint letter?


Form of a
letter

Address of
Hanoi- receiver
Vietnam
The Director –English for Today Centre

Address of
sender
53 Ho Xuan Huong street
Dat
e

731 Van Xuan Street Hanoi-Vieetnam
Salutati
22nd February,
on
2006 for
Reason
Writing
Dear Sir,
IComplai
am writing to complain about the poor quality of the service at
nt centre. Everything seems to be worse than what you say in
your
the advertisement.
Solution
for
problem
……………………………………………………………………………………
……………………………………………………………………………………
To resolve the problem, I require you to give me a refund. Enclosed
is a copy of the receipt.
Closin
I look forward to hearing from you and to getting a quick resolution
g

Signat
of this proplem.
ure
Please contact me at the above address or by phone at (04) 7.


Useful suggestion
• First, firstly, first of all
• Second, secondly, Furthermore, Moreover/ In
addition/...........
• Finally
• Example: First of all, you say that there are only native
teachers, but my class has two Vietnamese teachers.
• You also say that…..however / in fact….
• In the advertisement, we know that ……. but …..
• To make the matter worse, ….. is not the same as the
advertisement says.
• What I don’t like most is …….


Advertisement

Native teachers ONLY
NO more than 20
students per class
FREE books and
cassette tapes
ALL air-conditioned
rooms
5:30 p.m 8:30 p.m

The facts
 ALL Vietnamese

teachers.
More than 50 students
per class.
 Had to pay 100 $ for
books and cassette tapes
 No air –conditioned
rooms
 6:00 p.m  8:00 pm


CRITERIA FOR WRITING
CRITETIA
1. Purpose/ Task
2. Organization
3. Grammar
4. Vocabulary

2.5

2.0

1.5

1.0

II – While Writing
4 Groups
III – Post Writing
Presentation and
correction


Model
letter

Hanoi- Vietnam
The Director –English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam

53 Ho Xuan Huong street

22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your
centre.
Everything
seems
benative
worse
than what
youclass
say has
in the
First, you
say that there

areto
only
teachers
but my
2 Vietnamese
advertisement.
teachers and only one native teacher. You also say that each class has no more
than 20 students, but there are over 30 students in my class. This isn’t ideal for a
language class at all.
In the advertisement, we know that we can have books and cassette tapes free
of charge, but in reality, we have to pay for them.
In addition, to make the matter worse, the classroom is not air- conditioned. This
is not quite acceptable.
Finally, what I don’t like most about your centre is the time. The class time is not
the same as what the advertisement says// it’s mentioned in the advertisement.
Classes not only start late but also finish early.

To resolve the problem, I require you to give me a refund. Enclosed is a
copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this


MIND MAP


IV –
Homework
Choose a product introduced in the
Game and write a complaint letter about
it .