Unit 9. The post office

Warm up: (3’)


Warm up: (3’)

- Have you ever been to the post office?
What for?
- Are you satisfied or dissatisfied with the
services?
- If you are satisfied with the services, what
do you do?
- If you aren’t satisfied with the services,
what do you do?
- Have you ever:


Have you ever

+ written a letter to the
director?
+ argued with the staff?
+ shouted loudly at the
post office?


•Pre writing:(10’) (divides the class into 3
groups)
♪ Group 1: Discuss the things that make you
satisfied with the services there and make an

outline.
♪ Group 2: Discuss the things that make you
dissatisfied with the services there and make an
outline.
♪ Group 3: Discuss the things that make you
satisfied and dissatisfied with the services there
and make an outline.


•Pre writing:
+ security (n): protection
+ rude (a): impolite
+ arrogant (a): Ngạo mạn
+ reasonable (a): Phải chăng
+ punctual (a): Đúng giờ
+ punctuality (n):


Work in pairs. Discuss the questions below. 
1. How many parts are there in a letter ?
2. What do you often write in each part ?
3. What do you often mention in the body of a
letter to express your satisfaction or dissatisfaction?


Parts of the letter
+ Heading
+ Greeting
+ Body
+ Closing

+ Signature


Suggestion : The body of the letter 
*Give reason for writing :
List the things that make you satisfied or dissatisfied
I’m writing ……..............
to you express my satisfaction/ dissatisfaction with some of
the services offered by your post office. 
to tell you how satisfied /dissatisfied I am with …………
to tell you that I am satisfied/ dissatisfied with ……………
Conjunctions : 
Firstly/ secondly/ finally/ furthermore/ in addition / what’s
more …………….


Some useful expressions:
Suggestion :
+ I find your post office a ……………
+ I am impressed by …………………
+ I have no complaint about …………
+ I am satisfied with …………………
+ I am dissatisfied with ………………
+ I complain about ……………………


Suggestion:
* Suggest solutions / Give comment. 
Suggest solutions : 
Example : It would be better if your post office

opened until 11 pm so that customers can have
more access to your services. 
Give comments: 
Example: I highly appreciate the services you’ve
given. (I highly comment on …………………….) 
I hope that your post office will offer better and
better services.


•While writing:(20’)

♪ Writing based on the ideas.


Dear Mr. President,
I'm writing to tell you about the problem of fish catching in the
lake behind my house. I'm really worried because people begin to
use electricity to catch fish. That is not only kill a lot of small
fish, other animals such as frogs, toads, but birds also die from
electricity shock waves. But what makes me worried most is lots
of fish died and floated on the water surface so the water is
becoming more and more polluted.
I would suggest that local authorities should prohibit and fine
heavily anyone catching fish in this way
I'm looking forward to hearing from you.
Your faithfully
(Signed)
(Your name here)

•Post writing: (10’)

♪ Correcting the first letter.
♪ Asking 1 student to correct the second letter.


•Homework:

♪ Rewrite the last letter.
♪ Prepare Part E: Language Focus.