Human resource management 8e by gomez mejia 2016 chapter 05
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Chapter 5
Recruiting and Selecting Employees
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Chapter Challenges
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Understand human resource supply and demand
Have familiarity with the hiring process
Recognize challenges in the hiring process
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Chapter Challenges
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Learn practices for meeting the challenge of effective staffing
Know the tools of selection
Develop awareness of legal issues in staffing
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Human Resources Planning
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Hotel Chain Labor Prediction
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The Hiring Process
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Costs of Turnover
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Good employees are worth 40% more than average employees
Turnover costs about 25% of salary and benefits
Major turnover costs include:
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Separation
Recruitment
Selection
Hiring
Productivity
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Challenges of the Hiring Process
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Determining Characteristics Important to Performance
Measuring Characteristics That Determine Performance
The Motivation Factor
o Performance = Ability x Motivation
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Who Should Make the Decision?
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An Approach to Recruitment
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Go to where the customers are
What do they want and what do you have to offer?
Treat applicants like customers
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Sources of Recruitment
Current employees
Referrals
Former employees
Former military
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Sources of Recruitment
Customers
Print and radio advertising
Internet advertising
Career sites and social media
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Sources of Recruitment
Employment Agencies
Temporary Workers
College Recruiting
Nontraditional Recruiting
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Recruitment
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External vs. Internal Candidates
Protected Class
Planning the Recruitment Effort
Planning the Job Search
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Selection
Reliability
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Deficiency error
Contamination error
Validity
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Content
Empirical (concurrent and predictive)
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Selection Tools
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Letters of Recommendation
Application Forms
Ability Tests (Cognitive and Physical)
Personality Tests
Honesty Tests
Interviews
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Structured Interviews
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Interviewer Don’ts
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Don’t ask applicants if they have children
Don’t ask applicant’s age
Don’t ask applicants whether they have a physical or mental disability
Don’t ask for height or weight on an application
Don’t ask a female candidate for her maiden name
Don’t ask about citizenship
Don’t ask applicants about their arrest records
Don’t ask applicants if they smoke
Don’t ask applicants if they are HIV positive or have AIDS
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Selection Tools
Assessment Centers
Drug Tests
Reference Checks
Background Checks
Handwriting Analysis
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Legal Issues in Staffing
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Discrimination Laws
o Develop clear hiring policies
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Affirmative Action
o Making job-related decisions without discrimination
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Negligent Hiring
o Learn as much as possible about past work-related behavior
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Summary and Conclusions
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Human Resource Supply and Demand
The Hiring Process
Challenges in the Hiring Process
Meeting the Challenge of Effective Staffing
Recruitment
Selection
Legal Issues in Staffing
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Pearson Education, Inc.
Copyright
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Second level
Third level
Fourth level
Fifth level
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