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CHAPTER 3
SYSTEMS DEVELOPMENT AND DOCUMENTATION TECHNIQUES
SUGGESTED ANSWERS TO DISCUSSION QUESTIONS
3.1
Data Flows: merchandise, payment, cash and register tape
Date Source: customer
Processes: capture sales and payment, give cash and register tape to manager
Storage: sales file (register tape), cash register
3.2
It is usually not sufficient to use just one documentation tool. Every tool documents a
uniquely important aspect of a given information system. For example, system
flowcharts are employed to understand physical system activities including inputs,
outputs, and processing. In contrast, data flow diagrams provide a graphic picture of the
logical flow of data within an organization.
Each alternative is appropriate for a given aspect of the system. As a result, they work
together to fully document the nature and function of the information system.
3.3
Similar design concepts include the following:
Both methods require an initial understanding of the system before actual
documentation begins. This insures that the system is properly represented by the
diagram.
Both measures require the designer to identify the elements of the system and to
identify the names and relations associated with the elements.
Both methods encourage the designer to flowchart only the regular flows of
information and not to be concerned with unique situations.
Both approaches require more than one “pass” through the diagramming or
flowcharting process to accurately capture the essence of the system.
The product of both methods is a model documenting the flow of information and/or
documents in an information system. Both documentation methods are limited by the
nature of the models they employ, as well as by the talents and abilities of the designer to
represent reality.
3-1
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Ch. 3: Systems Development and Documentation Techniques
3.4
The major flowcharting symbols and their respective categories are shown in Fig. 3.8 in
the text.
With respect to how the symbols are used, student answers will vary. Possible examples
include the following:
Input/Output Symbols
Document: an employee time card, a telephone bill, a budget report, a parking ticket,
a contract
Display: student information monitors, ATM monitors, the monitor on your
microcomputer.
Manual input: cash registers, ATM machines
Processing Symbols
Processing: processing a student payroll program, assessing late fees
Manual operation: writing a parking ticket, preparing a report, collecting and
entering student payments
Storage Symbols
Magnetic disk: alumni information data base, a report stored on your PC hard disk
Magnetic tape: archival student information
On-line storage: a student information data base or an airline reservation data base
stored on-line.
File: purchase order file for a department, a student housing contract file
Flow (Miscellaneous)
Communication link: a telephone linkage that connects you to Prodigy or some
other on-line data base.
3-2
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Accounting Information Systems
SUGGESTED ANSWERS TO THE PROBLEMS
3.1
Assorted Flowcharting Segments:
a.
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Transactions
Old
Master
File
File
Update
New
Master
File
b.
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Transactions
File
Update
Data
base
c.
Formatted: Font: 12 pt
OCR Source
Documents
Conversion of
Documents to
Tape by OCR
Source
Data
Formatted: Font: 12 pt
d.
Formatted: Font: 12 pt
OCR Source
Documents
Formatted: Font: 12 pt
Update
Data base
Data
base
3-3
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Ch. 3: Systems Development and Documentation Techniques
3.1 (continued)
Assorted Flowcharting Segments
e.
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Data
File
Report
Report
Generation
f.
Formatted: Font: 12 pt
Source
Documents
Store data on disk
Data File
Key Data
Formatted: Font: 12 pt
g.
Formatted: Font: 12 pt
Invoices
Sort
Invoices
File
h.
3-4
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Formatted: Font: 12 pt
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Accounting Information Systems
Formatted: Font: 12 pt
Terminal
Online
Processing
System
Formatted: Font: 12 pt
Data
base
Source
Data
3.1 (continued)
Assorted Flowcharting Segments
i.
Formatted: Font: 12 pt
Internal
Hard
Drive
Scheduled
Automatic
Backup
External
Hard
Drive
Formatted: Font: 12 pt
j.
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Display
Query
Customer
Sales Data
Enter Query
3-5
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Database
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Ch. 3: Systems Development and Documentation Techniques
3.1 (continued)
Assorted Flowcharting Segments
k.
3-6
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Accounting Information Systems
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Payroll
Transaction
File
Time Card
Record time card data on the
payroll transaction file and
match to wage data
maintained on the payroll
master file
Enter Time
Card Data
Payroll
Master File
3.1 (continued)
Assorted Flowcharting Segments
l.
3-7
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Ch. 3: Systems Development and Documentation Techniques
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Purchase Order
(electronic)
To Vendor
Access Price List, create
electronic purchase order
& print a paper backup
copy
Price
Data
Purchase Order
(paper)
A
m.
Formatted: Font: 12 pt
Update online
airline reservation
from home
computer
Revise reservation
data on web-based
airline reservation
system
3-8
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Reservation
File
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Accounting Information Systems
3.2
Happy Valley Utility Company
a.
Billing operations
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Customer
Master
File
Meter Form
Preparation
Meter Forms
Sort By
Cust #
Enter
Current
Reading
Completed
Meter Forms
Mark-Sense
Document
Reader
Customer
Meter
Data
Customer
Meter
Data
Customer
Master
File
File Update
and
Billing
Error List
& Summary
Report
Customer
Bills
Mail to
Customers
3-9
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Ch. 3: Systems Development and Documentation Techniques
3.2
b.
Customer payments processing
Checks
Remittance
Stubs
Correct
Stubs
OCR
Document
Reader
Formatted: Font: 12 pt
Compare
&
Separate
Checks
To
Cashier
Incorrect
Stubs
List of
Other
Receipts
Type
Correct
Stubs
Type
Correct
Stubs
Corrected
Stubs
Corrected
Stubs
Report of
Past-Due
Accounts
Payments
Posting
Run
Error List
& Summary
Report
Customer
Master
File
3-10
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Formatted: Font: 12 pt
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Accounting Information Systems
3.3
Payroll Processing for Dewey Construction Company:
Formatted: Font: 12 pt
Job Time
Tickets
Key to
Tape
Encodings
Job Time
Records
Tape
Payroll
Master
File
Work in
Process
Master
File
Payroll
Processing
System
Earnings
Statement
Payroll
Register
Paycheck
3-11
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Error
Transactions
and Summary
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3.4
Document Flowchart: Insurance Claims Processing
ADJUSTER
CLAIMS DEPARTMENT
Formatted: Font: 12 pt
DATA PROCESSING
Notice of Loss
START
From
Claimant
1
Proof of
Loss Form
Prepare
proof of
loss, claim
recored
From
Claimant
2
3
4
1
Proof of
Loss Form
Notice of Loss
2
Notice of Loss
Claim Record
3
Claim Record
4
Prepare
Separate
Report
Assist
Claimant
with Form
2
Proof of
Loss
N
Adjuster's Report
To
Claimant
Adjuster's Report
1
1
Proof of
Loss
Proof of
Loss
2
2
Authorize
Claim
Payment
3
2
Proof of
Loss
Prepare
Check &
Disbursement
list
Disbursement
List
4
To Accounting
1
Adjuster's Report
Proof of
Loss
To
Claimant
Check
A
To
Claimant
Formatted: Font: 12 pt
3-12
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N
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3.5
Adapted from the June 1980 CMA Exam (Part 5, Question 2) Note: this flowchart does
not follow the conventions discussed in the chapter. When the authors use this problem they
have the students critique the CMA exam solution, based upon the conventions discussed in
Focus 3.2.
3-13
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Ch. 3: Systems Development and Documentation Techniques
Formatted: Font: 12 pt
3.6
a.
Context Diagram for the payroll processing system at No-Wear Products
3-14
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Formatted: Font: 12 pt
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Accounting Information Systems
Formatted: Font: 12 pt
Employee
Time Card Data
Operating
Documents
Payroll
Processing
System
Employee
Paychecks
Internal
Reports
Management
Human
Resources
Department
Personnel Data
Withholding
Reports
Governmental
Agencies
3-15
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Ch. 3: Systems Development and Documentation Techniques
3.6
a. (continued.)
Level 0 Data Flow Diagram for the payroll processing system at No-Wear Products.
Formatted: Font: 12 pt
Operating
Departments
Time
Card
Data
Formatted: Font: 12 pt
Human Resources
Department
Personnel
Changes
1.0
Process
Employee
Timecards
2.0
Update
Payroll File
Payroll File
4.0
Generate
Payroll
Reports
3.0
Generate
Paycheck
Internal
Reports
Employee
Withholding
Reports
Pay
check
Management
3-16
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Governmental
Agencies
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Accounting Information Systems
3.6
b.
Document Flowchart for the payroll processing system at No-Wear Products
Formatted: Font: 12 pt
No-Wear Products-Payroll
Employees in Functional
Department
Formatted: Font: 12 pt
Payroll
Time Card
Record Time Data
Record
Time
Completed Time
Card
Enter Time Data
Process Payroll
Changes
Completed Time
Card
Enter Payroll
Changes
Payroll File
From Human
Resource Dept
Payroll Changes
N
Process Payroll,
Prepare Checks
and Reports
Paycheck
N
Employee
Management
Report
Management
Federal Tax
Report
Stat Tax Report
3-17
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Goverrnment
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Ch. 3: Systems Development and Documentation Techniques
3-18
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Accounting Information Systems
3.7
a.
Context Diagram of S&S Accounts Payable
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Purchasing
Receiving
Purchase Order
Receiving Report
S&S Accounts Payable
Invoice
Vendor
Accounts Payable
Report
Payment &
Remittance Advice
3-19
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Management
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Ch. 3: Systems Development and Documentation Techniques
3.7
a. (continued.)
Level 0 Data Flow Diagram of S&S Accounts Payable
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Vendor
Purchasing
Receiving
Invoice
Purchase Order
1.0
Record Payable
2.0
Collect & Store
Purchase Orders &
Receiving Reports
Receiving Report
Purchase Orders
Accounts
Payable
Vendor Invoices
Receiving
Reports
Cash
Disbursements
Journal
3.0
Make Payment
Accounts Payable
Report
4.0
Prepare
Management
Reports
Payment &
Remittance Advice
Paid
Invoices
Management
3-20
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Vendor
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Accounting Information Systems
3.7
b.
Document Flowchart of S&S Accounts Payable
Formatted: Font: 12 pt
S&S Accounts Payable
Formatted: Font: 12 pt
Accounts Payable
Controller
From Purchasing
From Receiving
From Vendor
A
Purchase Order
Receiving Report
Vendor Invoice
Purchase Order
Owner/Manager
Purchase Order
B
Receiving Report
Invoice
Receiving Report
Check 2
Invoice
A
A
Record
Accounts
Payable
Check 1
Accounts
Payable
Ledger
Review
and Sign
Checks
Prepare
Vendor
Checks
Vendor Invoice
Match Purchase
Order,
Receiving
Report,
Invoice
Check 1
Prepare
Monthly
Accounts
Payable
Cash
Disburseme
nts Journal
A
Accounts Payable
Report
To Vendor
Purchase Order
Receiving Report
C
D
Purchase Order
Invoice
Receiving Report
Check 1
Invoice
Purchase Order
Purchase Order
Check 1
Receiving Report
Receiving Report
Invoice
C
Check 2
Invoice
Accounts Payable
Report
Check
D
B
A
A
Review
Accounts
Payable
Report
3-21
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D
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Ch. 3: Systems Development and Documentation Techniques
3.8
a.
Company:
Context Diagram for the Acquisition/Payment System at Oriental Trading
Formatted: Font: 12 pt
Purchase Requisition
Purchase Order
Vendor
Vendor Acknowledgement
Formatted: Font: 12 pt
Inventory
System
Acquisition/
Payment
System
Receiving Payment
Purchase Invoice
Vendor Payment
3-22
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Accounting Information Systems
3.8
a. (continued) Level 0 Data Flow Diagram: Acquisition/Payment System at Oriental
Trading:
3-23
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Ch. 3: Systems Development and Documentation Techniques
Formatted: Font: 12 pt
Inventory
File
Formatted: Font: 12 pt
Vendor
File
1.0
Prepare
Purchase
Order &
Notification
Purchase Order
Purchase Requisition
Vendor
Vendor
Acknowledgement
Inventory
System
P.O. Notification
Vendor
Invoice
Receiving Report
2.0
Update
Accounts
Payable
Accounts
Payable
Master
File
Check
Payment Authorization
3.0
Pay Vendor
General
Ledger
3-24
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Accounting Information Systems
3.8
b.
Company:
Document Flowchart for the Acquisition/Payment System at Oriental Trading
Formatted: Font: 12 pt
Oriental Trading Acquisition/Payment System
Formatted: Font: 12 pt
Purchasing
Accounts Payable
B
From Inventory
Purchase
Requisition
Accounting Department
D
Inventory
File
Prepare Purchase
Order
A
From Receiving
Department
From Vendor
Purchase Order
Notification
Receiving Report
Invoice
D
D
D
Enter Purchase
Requisition
Payment
Authorization
Enter payment
Authorization
Vendor
File
Purchase Order
Match Purchase
Order, Receiving
Report, and
Invoice. Prepare
Payment
Authorization
D
Prepare Check,
Update Accounts
Payable and
General Ledger
Payment
Authorization
B
To Vendor
Check
From Vendor
Purchase Order
D
Vendor
Acknowledgment
Receiving Report
Invoice
Enter Vendor
Acknowledgment
Prepare Purchase
Order Notification
Purchase Order
Notification
Enter Accounts
Payable Data for
Update
To Vendor
Update Accounts
Payable Master
File
D
Accounts
Payable Master
File
A
3-25
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General
Ledger Master
File