BUSN 3rd kelly mcgowen chapter14
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BUSN
Management, Motivation and Leadership: Bringing Business to Life
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and
Leadership:
Bringing Business to Life
• What is the role of management and why is it important
to organizational success?
• What are the key theories and current practices of
motivation?
• What are the categories of business planning?
• What is strategic planning?
• What is the purpose of organizing as a management
function?
• What is the role of managerial leadership and key
leadership roles?
• What is the management control process?
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in
part.
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Management, Motivation and Leadership: Bringing Business to Life
Bringing Resources to Life
PLANNING
Achieving the goals of an
organization through planning,
organizing, leading, and
ORGANIZING
controlling organizational
resources including people,
money and time.
LEADING
CONTROLLING
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Management Hierarchy: Levels of Responsibility
Top
Management
Middle
Management
First Line
Management
• Articulate Vision
• Establish Priorities
• Facilitate Communication
• Coordinate Teams
• Train, Motivate, Evaluate
Employees
• Manage Daily Processes
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© 2009 South-Western, a division of Cengage Learning
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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BUSN
Management, Motivation and Leadership: Bringing Business to Life
Management Skills:
Having What it Takes to Get the Job Done
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Motivation: Lighting the Fire
• Good managers motivate others
to reach their best
• Motivated workers feel great
about work
• Workers who feel good,
produce more
• Diverse range of motivation
theories
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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BUSN
Management, Motivation and Leadership: Bringing Business to Life
Theories of Motivation:
Maslow’s Hierarchy of Needs Theory
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Theories of Motivation: Theory X and Theory Y
Theory X Assumptions
Theory Y Assumptions
Workers dislike work and will
avoid it
Work is as natural as play or rest
—workers do not dislike it
Fear is motivating—coercion and
threats are vital
Rewards can motivate—people
can exercise self-direction and
self-control
People prefer to be directed,
avoiding responsibility
People can accept, and even seek
responsibility
Imagination, creativity, and
ingenuity is widely distributed
Intellectual capacity of average
workers is underutilized
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Theories of Motivation: Job Enrichment
Creating jobs with meaningful
content, creative work:
Skill Variety
Task Identity
Task Significance
Autonomy
Feedback
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Theories of Motivation: Expectancy Theory
Relationship among individual
effort, individual performance
and individual reward
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Theory of Motivation: Equity Theory
Perception of
fairness directly
impacts worker
motivation
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Motivation Today
• Range of motivation approaches
• Engaged and productive workers
• Emphasis on corporate culture
• Expanded incentives
• Focus on training and
development
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Planning:
Figuring Out Where to Go and How to Get There
The planning function is
core to effective
management. The best
plans keep the organization
on track, but flexible.
BUSN
• Cut Throat
Competition
• Rapid Change
• Economic
Uncertainty
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Planning:
Figuring Out Where to Go and How to Get There
Type of
Planning
Management
Level
Strategic
Planning
• Should we acquire a new company?
Senior
Management • Should we outsource?
Tactical
Planning
• Should we invest in new equipment?
Middle
Management • Should we spend fewer ad dollars?
Operational
Planning
BUSN
First line
management
Examples of Planning Questions and
Concerns
• How should employees be scheduled?
• How should customers be greeted?
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Contingency Planning
How should we respond if our competitors
start a price war?
What should we do if the government
regulates our industry?
How can we restart our business if a natural
disaster destroys our plant?
How will we evacuate employees if terrorists
strike our headquarters?
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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BUSN
Management, Motivation and Leadership: Bringing Business to Life
Contingency Planning Paradigm
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Strategic Planning: Setting the Agenda
• Define the mission
• Evaluate competitive position
• Set goals
• Create strategies
• Implement strategies
• Evaluate results and incorporate lessons
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Defining Your Mission
Organization’s purpose, values, and core goals, providing the
framework for all other plans.
Nike’s mission is to bring inspiration and innovation to every
athlete* in the world. *If you have a body, you are an athlete.
State Farm's mission is to help people manage the
risks of everyday life, recover from the unexpected
and realize their dreams.
Google's mission is to organize the world's information and
make it universally accessible and useful.
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Evaluating Your Competitive Position:
SWOT Analysis
Strengths, Weaknesses, Opportunities and Threats (SWOT)
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Setting Your Strategic Goals
Creating Your Strategies
SWOT is a starting point
Respond to environment
Dynamic and flexible
Implementing Your Strategies
Tactical planning
Coordination of middle
managers
Evaluating Your Results and
Incorporating Lessons
Continual process
Controlling function
Factor in lessons
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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BUSN
Management, Motivation and Leadership: Bringing Business to Life
Goal Setting: Getting it Right
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Organizing: Fitting Together the Puzzle Pieces
• Logical structure for people, their
jobs, and interaction
• Multiple options for structure
• Managers consider:
BUSN
Goals and objectives
Products
Technology
Size
Competitors
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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BUSN
Management, Motivation and Leadership: Bringing Business to Life
Organization Chart
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Key Organization Considerations
• Degree of Centralization
• Span of Control
• Departmentalization
Functional
Product
Customer
Geographical
Process
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Management, Motivation and Leadership: Bringing Business to Life
Organizational Models
Line Organization –
clear, simple
chain of command.
Staff Managers –
provide advice
and assistance.
Legal, Accounting, HR
BUSN
©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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