The experts teach training skills

ManageTrainLearn

The Experts Teach
Training Skills

2
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The Experts Teach: Training Skills
1st edition
© 2014 ManageTrainLearn & bookboon.com
ISBN 978-87-403-0783-2

3
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The Experts Teach:
Training Skills

Contents

Contents
Preface
1

7

When the Cat’s Away: Getting Better Frontline Decisions – Without You

by Jef Mowatt

2

8

If Developing Leaders is the Question, Training May Not Be the Answer
by Kevin Eikenberry

3

11

You Can Learn Any Skill With Training But You Can’t Learn To Love It!
by Lynda-Ross Vega

14

4

he Easiest Way to Learn by Steve Goodier

16

5

he Bonk Approach to Testing by Eric Garner

18

6

Training to Fail by Ravinder Tulsiani

20

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The Experts Teach:
Training Skills

7

Contents

Successful Change Flows From Learning, Growth, and Development
by Jim Clemmer

22

8

Training? Just ASK by George Torok

24

9

Don’t Take My Word For It by David Diamond

26

10

Feedback is an Essential Element of Learning and Improvement by Jim Clemmer 28

11

How Shiny Are Your Goldish? by Bob Selden

31

12

6 Ways to Maximize Learning by Steve Kaye

35

13

Keeping Customers When hings Go Wrong: Five keys to Turning Upset
Customers into Fans by Jef Mowatt

37

14

Trainers, Make Me Feel Wanted! by Erica Rowntree

41

15

A Parable of a Child by Steve Goodier

43

360°

thinking

.

Discover the truth at www.deloitte.ca/careers

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© Deloitte & Touche LLP and affiliated entities.

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