Bank teller tips những lời khuyên dành cho giao dịch viên ngân hàng

BANK TELLER TIPS
By Sara Hickman; Updated July 05, 2017

Bank teller and people in line
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When you walk into a bank, you are greeted by smiling,
friendly bank tellers. Not only do they help you with your
banking needs, but they also must exhibit the best customer
service possible. Being a bank teller is not difficult if you
follow some helpful tips.

Accuracy
Bank tellers must count their drawers everyday to make sure
that all the money is there and no errors were made. The
easiest way to do this is to check your drawer periodically
throughout the day. The busiest times at the bank are in the
first two hours that the bank is open, as well as during lunch
and the hour before closing. When you have a break, count
your slips and compare them to what the computer reports
that your drawer should contain. If there is an error, it is
easier to review back to the point when the drawer was
correct, instead of having to count it all over again.

Money
Money enters and leaves your drawer throughout the day.
When you are counting your drawer, it is easier when your
money is kept in increments. For example, keep your dollar
bills wrapped in sets of twenty five. This way you can count
the stacks instead of each bill. Do not open any rolls of coins
unless it's necessary. This way you do not have loose change
to count.

Assistance
If you cannot figure out why your drawer is not balancing,
ask a colleague. Bank co-workers should be willing to
double-check numbers if you are having problems.
Sometimes, fatigue can make it hard to see the different bill
denominations. It is then difficult to identify the errors.
Others will have a fresh perspective and be able catch the
mistakes that you have been missing.

Customer Service
Customer service is key to a successful bank visit.
Therefore, always try to keep a positive attitude. Remember
that, in a bank, you are dealing with customers' money, so, if
a problem occurs, tempers may flare. Always take a deep
breath and remain calm. It is not your fault if the bank
charges certain fees or if a customer makes a computation
error in the checkbook. Good customer service means
pleasantly helping in any way you can.