Báo cáo tiếng anh - thực tập ngành ngôn ngữ anh công ty xuất nhập khẩu

VINH UNIVERSITY
DEPARTMENT OF FOREIGN LANGUAGES

STUDENT INTERNSHIP REPORT

VO THI CAM DUONG
Student’s ID: 145D2202010133
Class: 55B2
Major: English Linguistic
Internship placement: VILACONIC Company
Instructor: Mrs. Vu Thi Viet Huong


Nghệ An
TABLE OF CONTENTS
ABSTRACT..............................................................................................................1
ACKNOWLEDGEMENT............................................................................................2
CHAPTER I. INTRODUCTION...............................................................................3
1. An overview of VILACONIC...............................................................................3
1.1. General introduction...........................................................................................3
1.2. The formation and development of vilaconic.....................................................3
1.3. Structure and function........................................................................................5
1.3.1. The organizational structure of the company...................................................5
1.3.2. Functions.........................................................................................................5
2. Summary of the duties and responsibilities performed by the intern.....................6
CHAPTER II: PRACTICAL EXPERIENCES..........................................................7
1. What i have done...................................................................................................7
2. New skills acquired and skills improved.............................................................10
2.1. Translation........................................................................................................10
2.2. Working to deadlines........................................................................................10
2.3. Communicate....................................................................................................10

2.4. Writing.............................................................................................................. 11
3. Management techniques observed.......................................................................11
3.1. Time management.............................................................................................11
3.2. Discipline..........................................................................................................11
3.3. To get on with people........................................................................................11
4. Classroom skills employed..................................................................................12
4.1. Cross-cultural communication..........................................................................12
4.2. Translation........................................................................................................12
5. Problems encountered..........................................................................................12
5.1. Inadequacy of knowledge.................................................................................12
5.2. Communication................................................................................................13
5.3. Working time....................................................................................................13
6. Lesson learned.....................................................................................................13
CHAPTER III: CONCLUSION..............................................................................15
CHAPTER IV: RECOMMENDATIONS................................................................16
APPENDIX
1. Internship Diary
2. Instructor’s review

2


ABSTRACT
This report is a presentation of my internship performed at VILACONIC
Company fulfilling a requirement by the University for the Award of a Bachelors
degree in Foreign Language. The report is subdivided into four chapters as
discussed below;
Chapter one portrays the introduction of the company, the summary of the
duties and responsibilities performed by the intern. The description of VILACONIC
including the foundation, mission, vision, organizational structure and the main

activities carried out in VILACONIC.
In addition to that chapter two shows the experience the student gained
during the internship period. It consists of a detail description of roles and
responsibilities the intern engaged in during the internship and the knowledge and
skills the student gained. It also brings out the challenges the intern faced as well as
the lessons learned
In a nut shell chapter three portrays the conclusions and recommendations
consist of a recommendation to the department for better improvement of the
internship programs.


ACKNOWLEDGEMENT
The internship opportunity I had with VILACONIC was a great chance for
learning and professional development. Therefore, I consider myself as a very lucky
individual as I was provided with an opportunity to be a part of it. I am also grateful
for having a chance to meet so many wonderful people and professionals who led
me though this internship period.
Bearing in mind previous I am using this opportunity to express my deepest
gratitude and special thanks to all staff in the Import & Export Office in
VILACONIC Company Mr. Hoang Xuan Dung, General in Chief, Mr. Nguyen Van
Hoi, and Mr. Nguyen Van Dung for their careful and precious guidance which were
extremely valuable for my study both theoretically and practically.
I express my deepest thanks to my departmental supervisor Mrs. Vu Thi Viet
Huong for taking part in useful decision and giving necessary advices and guidance
to help me complete my internship successfully. In addition, her constant guidance
and advice played the vital role in making the execution of the report. She gave me
her suggestions that were crucial in making this report as flawless as possible. I
choose this moment to acknowledge her contribution gratefully.
I perceive as this opportunity as a big milestone in my career development. I
will strive to use gained skills and knowledge in the best possible way, and I will

continue to work on their improvement, in order to attain desired career objectives.


CHAPTER I. INTRODUCTION
1. An overview of VILACONIC
1.1. General introduction
 English Name: Northern Industry and Construction Development
Corporation
 Vietnamese Name: Công Ty Cổ Phần Công Nghiệp Và Phát Triển Xây Dựng
Miền Bắc
 International Business name: VILACONIC
 Headquarters: Hamlet 2, Nghi Phu Ward, Vinh city, Vietnam
 Branches:
 Ho Chi Minh City - under the guidance of Deputy CEO and Head of the
Representative Office, Mr. To Duy Thong
 An Giang – representative by Mr. Tran Vinh Tan
 International Trading – located in Israel - Mr. Aviv Rechler / Vice
President.
 Legal representative: Mr. Hoang Van Ngoan – Chairman of the Board
 Website:
 Email:
1.2. The formation and development of VILACONIC
Established in 1980, Northern Industry and Construction Development
Corporation, as the direct manufacturer & exporter, was one of the principal
agricultural products suppliers of Vietnam. The head office located in Vinh city, the
company has all the rights to coordinate its distribution systems in different regions
to supply products for consumers in all over the world with guaranteed quality and
prices.
The main products of VILACONIC are rice, pepper, cassia/cinnamon. Others
are the coffee bean, cashew nut, DC coconut, tapioca starch, etc. VILACONIC is a

member of Vietnam Pepper Association (VPA), Vietnam Chamber of Commerce
and Industry (VCCI). It held many certificates including HACCP, ISO, HALAL,
and FDA which have been approved by SGS, Cotecna, ERS, BV, Vietnam
Government Rice Test Center, etc.
It is proud of reaching International Standards in quality and sufficient output
to make yearly supplying various products to customers all over the world. The
company’s operating activities are connected to responsibilities to the society,
including three main factors: profit, social resources & environment.
VILACONIC as regards human resources are the root of all progress. It
has a professional team with many years’ experiences, continually applying
different programs and policies to improve personal capacity, creating an advanced


working environment with maintained thinking innovation to bring about real
values and effectiveness for the investors and sustainable relations with customers.
VILACONIC RICE - SPICES – BUILDING
MATERIAL EXPORTER, a member of VILACONIC Corporation specializing in
Rice, Spices, and Seafood, in which is its core business. The company’s humble
beginning can be traced to an industrious farmer who built a small mill in the fertile
fields of the Mekong Delta Region. In the span of two decades, VILACONIC has
grown into an international group with local expertise and global connections.
Our rich heritage and years of expertise in our products are present in each
step we take to produce the finest grade, from seed selection, planting, and
harvesting, to processing and packaging. We ensure that great care is given to our
products as it travels from our plant to your dinner table.
By launching VILACONIC & ROMA brand the company has gone one step
further to the world market. Cultivated with care, passion, and dedication in the best
environment of the Mekong Delta and processed using modern processing lines and
the most advanced color sortexed machine, VILACONIC & ROMA represents the
best, superior quality in Vietnam.

With an extensive sales network in many countries and strong partnership
with distributors-customers, VILACONIC & ROMA has capabilities to serve
markets in the USA, EU, Middle East, Africa, Australia, Philippines, Malaysia,
Singapore and Hong Kong.
Vision: VILACONIC & ROMA to be a top brand in the rice, spices &
seafood industry and proud to deliver the Vietnamese Flavor to the world.
Mission:
 Create a difference, driving value and inspire confidence and loyalty
to customers.
 Deliver rational returns and maintain sustainable company growth for
stakeholders.
 Cultivate a warm and proactive environment for excellent employee
development and welfare.
 Improve farmers’ lives through a partnership with them and give
positive impact to the community.
 Committing to green farming practices to protect the environment
sustainably.
Passion: It is inspired and motivated by our dedication to delivering
excellence in everything that we do.
Trust: Upholding and nurturing integrity in both internal and external aspects
of our business.
Professionalism: Consistently delivering quality and value every day.


Innovation: Using creativity and insight to create solutions that enable us to
maximize opportunities and manage risks in creating positive change for the
company.
Teamwork: Combining its strengths and efforts with customers, suppliers,
colleagues, and community in order to reach the common goal of progress for all.
1.3. Structure and Function

1.3.1. The organizational structure of the company
The company was set up following the line and functional structure in which
the chairman was the one who had full authority to make the most important
decisions in the company and staff personnel who are specialists in some fields are
given functional authority.
Chart 1.3.1 Organizational structure

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1.3.2. Functions
 Board of Management
Board of Management shall manage the Company shall have full authority to
decide on behalf of the Company to perform the rights and obligations of the

Company is not under the authority of the General Assembly of Shareholders.
Council implements management and monitoring activities of the Company.
 Board of Directors


Functions, responsibilities, and powers of the board of directors Vilaconic:
Strategic planning operations, public relations work, organization and personnel
work, employment and financial accounting, etc.
 Accounting Department
Advise the managing director of the following areas: financial work;
accounting and financial matters; the work of internal audit; the management of
assets; work contract settlement economics; control of operating expenses of the
company; managing capital and assets of the company, organization, directing the
accounting of the company; perform other duties assigned by the Director.
 General Planning Department
Functions and tasks: Advising, planning, production-oriented business
Development Company. Perform statistical tasks, synthesis, and assessment report
on the operation of business production periodically or irregularly, to meet the
requirements of the management company.
 Administrative Organization Department
Functions and tasks: In charge of personnel issues, wages, the mass cultural
activities. To advise, advisor to the board of directors of the management and
movement of business operations, etc.
 Import & Export Department
Manage the foreign operations, analysis, market expansion and product
introduction and exploitation of domestic and imported raw material supply,
production of goods for business and management activities for export products
produced by the company, distributor.
Finding new clients and contracts for the company, frequently dealing with
the shipping lines, tracking the shipment schedule, booking and making invoices for

the customers.
 Business Department
Functions and tasks: charge of export and import goods, market
development, and in gathering customer needs to improve, enhance product quality.
 Representative Office in Ho Chi Minh City
Vilaconic has a representative office in Ho Chi Minh City. An export
specialized array of agricultural products, timber, minerals, etc.
Besides, it is also in charge of customs declaration. They will directly keep
track of the each shipment’s record and conduct the data declaration and carry out
customs procedures.
2. Summary of the duties and responsibilities performed by the intern
For the duration of five weeks working at the import-export office, aside
from learning to understand the international trading, my major responsibilities
were to support other staffs in the office including translating, photocopy, scanning,
typing documents, and taking pictures of samples. Besides, I also got chances to


witness the actual work of an import-exporter which are mailing to customers and
having a meeting with them.


CHAPTER II: PRACTICAL EXPERIENCES
1. What I have done
According to the school's plan, the student’s internship lasted for five-week
from January 26th, 2018 to March 31st, 2018. During this time I worked in the
Import & Export Department of Vilaconic Company. The company’s working
schedule is from Monday to Friday, 8 a.m to 5 p.m each day, the lunch break is from
12 p.m to 13 p.m. However, because I worked as an intern; I only had to attend at
the company in the morning from 8 AM to 10:30 AM from Monday to Friday and I
could have some day off during the week if I were busy. In the last week of my

internship, I was allowed to take three days off to prepare for my internship report.
In the following I will describe all of my duties and experiences in details during
my internship.
Week 1 (January 26th, 2018 – March 2nd, 2018)
On the first day, I went to the company I have met with the General in Chief
and other staffs in the Import & Export Department which I will experience my
internship. I was notified about the working time (Monday – Friday, 8 a.m to 5 p.m,
lunch break 12 p.m to 13 p.m). Then, Mr. Dung stated the general instructions on
the job and the company regulations as well as my responsibilities as a student
intern. Besides, I also get information about the company through the website
as Mr. Dung said to understand more about the company
activities. My first working day started on Tuesday.
On my first day of work, I was requested to find and understand about the
documents related to this field in general, because I have not learned about the
import & export sector before. So I began to get the information about foreign trade
through the internet and started by learning the overview of commerce industry then
figured out what should I learned in the field of import and export.
The next day, I started to go into specific by learned about Incoterm 2010
which was utterly important because the Incoterm rules have become an essential
part of the daily language of trade. They have been incorporated in contracts for the
sale of goods worldwide and provide rules and guidance to importers, exporters,
lawyers, transporters, insurers and students of international trade. There are 11 rules
in Incoterm 2010 include rules for any mode or modes of transport and rules for sea
and inland waterway transport. Rules for any mode or modes of transport are Ex
Works, Free Carrier, Carriage Paid To, Carriage and Insurance Paid To, Delivered
At Terminal, Delivered at Place, and Delivered Duty Paid. Rules for sea and inland
waterway transport are Free Alongside Ship, Free On Board, Cost and Freight, Cost,
and Insurance and Freight.

On Thursday, I was allowed to take the day off to meet with my internship
instructor Mrs. Vu Thi Viet Huong. She told me about how to write the internship
diary and how to collect the information for the report. She also reminded me of the
attitude during the internship which was being serious, responsible, showing that we
are ready to do and learn anything.
For the last day of the week, I preceded my learning and understood about
foreign trade in terms of trading methods in international trade which are usual
trading method, convection trading method, and re-export method.
Week 2 (March 5th, 2018 - March 9th, 2018)
On Monday, I began to learn more about the company business by reading
the list of export-import goods of the company. The company’s major export
products is agricultural products which are rice, green tea, pepper, corn, chili,
turmeric powder, green beans, coffee bean, cashew nuts and tapioca starch. Besides,
it exports plastic products as well include plastic smart-door, ceiling panel, wall
panel, horizontal bar, frame-door bar and others products.
The next day Mr. Dung told me about some of the activities of the
department and the responsibilities of export-import staff. I learned about the
procedure of finding an order which consist of 6 steps inquiry, offer, order, counter
offer, acceptance, and confirmation of order.
On Wednesday, as for export activities, I learned about types of prices
commonly used when signing a contract which are CIF Cost, and Insurance and
Freight; FOB Free On Board; and CFR Cost and Freight. In addition, I also did
some research on the main shipping methods, the primary payment methods, and
customs procedures which only for the purpose of translating because the customs
procedures were done by the staff of Ho Chi Minh branch.
Following the last day, I read the list of abbreviations in the export-import
sector and then was told to read all the documents of a shipment to Singapore.
These documents were Commercial Invoice, Export Packing List, Pro Forma
Invoice, Bill of Lading, Shipper’s Export Declaration, Export Licenses, Generic
Certificate of Origin, and Ingredients Certificate. They were the basic documents

needed for a shipment.
On Friday, I learned about the terms that commonly used in import and
export in Vietnamese and their counterparts in English then read and translated a
confirmation of order from Vietnamese into English.
Week 3 (March 12th, 2018 - March 16th, 2018)
I have met with the head of Human Resource office to request information
about the company's administrative organization, departmental staff information,
and other documents about the company in preparation for the internship report.
Then, I read and noted down the significant information for the report.


Mr. Hoi told me to take some sample pictures of the Glutinous and Fragrant
Rice to send to one of the clients. The picture must be very precise and bright so
that the clients can see each grain of rice clearly. I also learned how to use the
photocopy machine, scanner, and fax machine and made the copies of some
documents.
Today I had a chance to learn to know how everyone finds new clients which
mostly through an international website like www.vnmarketplace.net,
www.alibaba.com, or www.ec21.com so we should have good English skills to be
able to interact with them and persuade them to buy our products.
I learned all about the needed import and export documents (Bill of Lading,
Invoice, Packing List, Certificate of Origin Insurance Certificate, Shipping
Documents, and Other Documents) and then read a set of export documents of Long
Grain White Rice to Palestine.
Today I helped Mr. Dung scan and make copies of some documents. I also
learned more about the terms that commonly used in import and export in both
Vietnamese and English in order to better understand the documents that were given
to me.
Week 4 (March 19th, 2018 - March 23rd, 2018)
As usual, today I scanned and photocopied some documents and also so Mr.

Dung told me to read about the L/c Letter of Credit and enquired about how to write
a foreign trade contract.
Today was quite an exciting day since I had a chance to follow Mr. Dung and
Mr. Hoi to meet with a client from Singapore. He came to check for the quality of
the products he has ordered before. I did not talk much though, all of what I did was
only observing. It was still an interesting opportunity because I got to see how they
work with a foreign client.
Today was not much different from other days, I helped Mr. Dung scanned
some documents and also translated some emails of the customers into Vietnamese
for him. Mr. Dung also gave me some advice on how to write an offer email in the
most effective way. For example, it should not be too long and have to get to the
point. Besides, most of the client would like to interact with the suppliers through
phone call rather than email so it is a must to understand our products because the
clients do not want to work with someone who does not know their products well.
The next day I have a chance to meet another customer from Japan with Mr.
Dung. I also help him to communicate with the client since he did not know English
very well. I also help Mr. Dung checked the whole documents of a contract to Iran
to see if it suffices.
I helped Mr. Dung checking the price of White Pepper and Glutinous Rice to
offer back to the clients. Then, I followed him to the warehouse to check the


consignment of Rice before warehousing. We checked both the quality and quantity
of the goods and everything was fine.
Week 5 (March 19th, 2018 - March 23rd, 2018)
This is the last week of my internship so I was not given much work. On
Monday as usual I was requested to scan, photocopy and check the typo of some
documents. Besides, I started to write my internship report based on the information
I have documented throughout the practical as well.
Today I got to translate one contract of Black Pepper to India and one

contract of Jasmine Rice to Singapore. After that I went back on write the report. I
also helped other staffs in the office with their paper work in the mean time.
For the rest of the week I was allowed to leave work to finish my report
which mean this is the last day of my internship here therefore, I completed all the
required paperwork for the internship for stamped endorsement from the practical
placement then giving my deepest gratitude and special thanks to all staff in the
Import & Export Office.
2. New skills acquired and skills improved
Taking part in a work placement had helped me a lot in improving skills in
translation, working to deadlines, communication, and writing which are thoroughly
useful for my future career.
2.1. Translation
When working in the trading industry, I enjoy the fact that we had to use
English virtually all the time since all the required documents were in English and
we also worked with global people. Consequently, I was required to translate the
trading contracts and other documents which facilitate me to develop and practice
my translation skills specialized in commercial industry. Simultaneously, I gained
more knowledge about the Vietnam trading situation and the domestic agriculture
products. We had exported products to all over the world mainly to India,
Singapore, Philippines, Middle East countries even to Africa, etc.
2.2. Working to deadlines
One of the most important skills that I have been developed is working to a
deadline. It is an important skill to have in any work place, or even at school.
Although I mostly used to working to deadlines such as homework, this was truly
different. The turnaround in the workplace was often much tighter. Completing my
work during the day was a must; I was not allowed to take the documents home and
most of the documents needed to be translate instantly. Revision, essays, university
applications and personal statements all have deadlines, the more practice we have
at working quickly while maintaining standards, the better.
2.3. Communicate

Communicate is one thing everybody needs to be able to do, whether when
discussing a brief, writing an article, or conducting an interview. One of the goals I


have set for myself before starting my internship was to reduce my anxiety when
talking to strangers. I truly believe that this experience has helped me to slightly
develop my communication skills. Without feeling nervous, I can speak clearly.
Without afraid, I am willing to asking the question. Sometimes the most important
developments are the small ones and getting used to talking to strangers is going to
help me massively in the future, especially at things like interviews.
2.4. Writing
Getting involved in writing emails to customers was a good way of
strengthening writing skills. I learned that an offering email should be brief and
clear. Any irrelevant information, such as company's information or the company
reputation, should not be included in the emails because they already know that
before and what they need is only the products' information.
3. Management techniques observed
Apart from improving skills, I also learned some other useful technique that
may benefit me for my future career such as time management, discipline, knowing
to be get on with people, and learning to use the office equipment.
3.1. Time management
One of the most important things is time management. Most office jobs have
busy periods and quieter times, for example, end of year accounts, annual
statements, etc. However, they also have a daily rhythm when phones are busier,
when the mail comes in or lunch times, etc. Therefore, it is significant to learn when
we need to do certain tasks and more importantly how to priorities.
3.2. Discipline
The second thing that I learned was discipline. Though my working time
during the internship was not as tight as a real officer, I understood that working in
an office 5 days a week all year around with limited holiday time and demanding

core hours makes you disciplined. No matter how tired we were we always
managed to get to work on time and last the distance. If you don’t you won’t last
your probation.
3.3. To get on with people
Learning to get on with people is one important thing no matter where we are
or who we work with. In the commerce industry, we got chances to work with a
huge variety of different people from different age groups, classes, backgrounds and
places from all over the world. Besides the fact that this gives me an excellent
opportunity to communicate with lots of interesting people, this also enabled me to
enhance my social skills.
Moreover, it is significant to learn to work out who is really in charge. An
important thing about offices is the official management structure. We not only keep
it in good terms with the customers but also should we build a good relationship
with our co-workers. The main things to remember about working in an office are


try to get on with people, avoid making enemies, steer clear of pointless meetings
and always find that special person who knows how everything works.
3.4. Use office equipments
During this time, I have learned how to use office equipments properly.
Everything from fax machines, photocopiers, scanners. And be comfortable with
technology. Furthermore, working in an office taught me how to use all manner of
word processors, spreadsheets, databases, and networks. It also gives me lots of
experience sending emails and using other communicating means which are utterly
significant to an import – exporter.
4. Classroom skills employed
Encountering in the working placement gave me tons of precious
experiences that might benefit me in my future jobs, the skills and knowledge that I
have obtained from the university outside of the degree contributed a significant
part in my performance in the job.

4.1. Cross-cultural Communication
One thing I like about this job is the fact that I have the opportunity to
interact with people from very diverse backgrounds, both professionally and
culturally, in which I could be able to utilize my knowledge that I have learned
through the Cross-cultural Communication lessons. This was useful especially when
it comes to meeting with clients directly as we have those from very specific
cultures like Japan or the Middle East. It is important to know what we should avoid
what we should do or say to people who come from the different cultures. For
example, to Japanese, we should build a good relationship with them to win their
belief in our products.
4.2. Translation
Besides, my responsibilities also involved translation which is one of my
major studies in the university and it enabled me to complete my task in better way.
Many people think that if we were good at second language, we could be able to
translating or interpreting easily. That was what I have thought before I first learned
the translating lessons. It was a myth. I now understood that we not only need to
know the language both the original and the target language but also other
information related to what we have to work on. That is the reason why before
taking any task on translating those contracts and other documents I tried to learned
as much information about trading industry as possible. However it took much more
time on it because these documents required deeper knowledge in profession.
5. Problems encountered
Despite the skills and management techniques that I had acquired at the end
of the practical experience, I have encountered some major problems during the
time which are the knowledge, communication, and working time.
5.1. Inadequacy of knowledge


The first problem was the inadequacy of knowledge about the trading
industry. It was rather hard to understand all the terms and clauses in a trading

contract. Though we do have a lesson in terms of commercial, we only learned
about the overall look. Consecutively, I have not got to involve much of
professional work and confronted with difficulty when translating the documents
because it required an insight understanding of the matter. For the first few weeks, I
have devoted much time to studying the commercial industry and anything relevant
to it. However, this was not enough I still have to learn more considering this is the
career that I want to pursue.
5.2. Communication
Another problem was communication. Communication is one significant
factor when we are working in the office to keeping the harmony among workers.
However, I was a very timid person so when it comes to meet new people I was
afraid to talk with them or do not know how to talk. Luckily, everyone in the office
was very openness and understanding so gradually I have overcome my fear to
interact more with them and completing my works.
5.3. Working time
The last problem I was struggling was the working time. The schedule in the
office was slightly different in college. For nearly four years I was used to the time
when I only attended to school for two to three hours per morning and afternoon or
even per day, we even had short break in between each period of a lesson or had
two to three days off during a week. However, when took part in the placement we
had to do two spells of work a day and only had one hour for lunch break. Although
I only attended to the office half a day I still struggled with the working time for
four straight hours. Nevertheless, gradually I had been able to adapt to this calendar
and progressing my work.
6. Lesson learned
Besides the skills and techniques that were mentioned above, the internship
also provided me with key lessons, which I can apply to my own path to a
successful career.
First and foremost, I was requested to keep a diary which was a good idea to
document what you have been doing, since we may not remember everything we

have achieved. This way I can then compare the skills I have developed against the
ones I need, whether it is to boost my soft skills or to get into a particular career.
Taking time to reflect on how I have changed and developed as a result is an
important aspect of learning through the working environment.
Another lesson I have learned was communication skills are key. The number
one thing I learned in my first working experience was “ask for help when you need
it”. There is nothing inherently wrong with not knowing something and asking for
help. It takes both courage and humility to ask for assistance or to say “I don’t have


the resources I need”. At least if you ask for help and ultimately fail we can say that
we did everything we could, but if not the failure is completely our fault and we
have no one to blame.
Finally, I recognized that building skills takes time and that finished your
college does not means you have finished your learning. Before starting my
internship I have done some research on the import-export sector only to find out
that if we have learned English than 80% we can work as an import-exporter which
gave me lots of confident that I might do well on my practical experience. I was
assigned to translate some trading documents. It was a huge challenge to me
because there are so much terms and clauses I had to understand before I could fully
produce a good draft. If the task was easy, anyone could do it. Besides, to be able to
work as a professional import-export employee I still have to learn about the trading
industry. One staff in the office who had worked here for about 6 months shared
with me that there were still many things that he needed to learn even now, he still
asking for advices from the seniors staff. No matter who we are, we shall never stop
learning.
In conclusion, I have learned a lot more than these three lessons from the
internship, but these are the ones that remain top-of-mind for me which I believe
that will make a great impact in my working life.

CHAPTER III: CONCLUSION
The internship has benefited me a lot in the field attachment in both
improving my skills and applying the theoretical knowledge from the university
into practice through the many activities and tasks I was instructed to do.
I improved the skills like time management, discipline interpersonal, and
using office equipment. Besides the problems that I struggled during the internship
such as lack of commerce knowledge, fear of communication, and new working
time I also learned many lessons which included: how document what I have been
doing effect me, communication skills are the key, building skills takes time as well
as how we keep on learning.
Despite the fact that embarking upon a short bout of work experience – five
weeks – I was unlikely to gain much in terms of perfecting skills, I had an
opportunity to learn a little about the industry the company was in and what it was
like to work for the company in specific and for the trading industry in general.
From this experience, I could start to understand more about my own preferences
around working culture and environment. Besides, I will be starting to develop a
personal network of contacts that may be useful for my future career aspirations.
In conclusion, the internship was a precious opportunity to utilizing my
knowledge into practice, to acknowledge my strengths and weaknesses, and also
strengthen my skills.


CHAPTER IV: RECOMMENDATIONS
This internship not only helped me gained many new skills and lessons but
also gave me the opportunity to experience the working environments and prepare
myself for the future work, help me a place to do the internship instead of finding
by myself. Based on what I have been experience I would like to give some
recommendations for teaching and learning methods as well as the internship
program in the hope that teaching and learning in the University become more

effectively and successfully.
Firstly, for the internship, the University should at least adjust on the period
of student internship to April or May when the students had finished all of their
learning so they could be able to keep on working at the practical place to gain more
experience since by that time they only need to prepare for their graduation and
have more time to work.
Secondly, for curriculum, in my opinion, the department should facilitate
student in applying their knowledge into practices throughout their learning. Many
students have a good knowledge of English however little of them actually
confident in terms of communication while to be able to speak confidently and
fluently is a must especially in the workplace. Therefore, it would be better for
students if the department could hold or a small talk show with native
speakers which enable them to figure out how is like to interact
with foreign people in real life.
Thirdly, for the university, it would be great if they could organize a career
orientation for students especially the freshman. I, myself, started my fourth year in
university only to realize that it is fairly late to write my own resume which I should
have started since the first year. A lot of students do not know what they want to do
or what they are good at, they only go to university just because their parents told
them to. That is the reason why many of them get lost while they were in university.
They did not know what to do, only care about today but not tomorrow, some take a
part time job but it do not relevant with their profession or did not learn anything
from that job. Therefore, having a career orientation lesson should be the first thing
that college students learned before anything else. It will enable them to determine
what they want to do after graduate then decide what we need to prepare, learn in
the university.
Lastly, I would like to give some suggest for the future intern students. The
first thing is students should find a practical place which somehow related to the job
they intend to do in the future since many employers nowadays prefer those who
already have some experience on the job. Besides, it would be a test for them to see

whether the job suit them or not. The second thing is preparation. Before taking the
internship students should set goals for themselves such as what do they want to


improve, what they want to receive throughout the internship. They will have an
effective experience if they understand the purpose of the
internship.
In the end, above all, I strongly believe that the approach and attitude to the
first experience can serve as a valuable learning experience and stepping stone for
future success./.