18/09/2006
Nguyễn Thanh Bạch
1
Preparing for work
I.
II.
III.
IV.
18/09/2006
Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch
2
Preparing for work
I.
II.
III.
IV.
18/09/2006
Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch
3
I. Reporting to work.
18/09/2006
Being on time.
Come to work before 15 minutes.
In case of sickness or emergency.
Nguyễn Thanh Bạch
4
Preparing for work
I.
II.
III.
IV.
18/09/2006
Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch
5
II. Personal Hygiene.
A.
B.
Take a bath.
Grooming.
● Hair.
● Shoes.
● Finger nails.
● Uniform.
● Make up.
● Name tag.
● Teeth.
18/09/2006
Nguyễn Thanh Bạch
7
III. Job description.
A. Briefing.
Hand over.
VIP-Groups-Difficult guest.
Information.
Projects.
18/09/2006
Nguyễn Thanh Bạch
8
Preparing for work
I.
II.
III.
IV.
18/09/2006
Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch
9
III. Job description.(cont.)
B. Cleaning knowledge.
a. Work hygiene.
Cleaning from up to down.
Do not used dirty water for cleaning
Use correct cloth for correct purpose.
Handle soiled linen as little as
posible.
Pay special attention to bath and
toilets.
Discard any damage glassware.
Wash your hands
18/09/2006
Nguyễn Thanh Bạch
10
III. Job description.(cont.)
b. What has to be cleaned.
Because of:
_
_
_
_
18/09/2006
Dust.
Dirt.
Foreign particle _ garbage.
Liquids.
Nguyễn Thanh Bạch
11
III. Job description. (cont.)
c.
o
o
o
o
o
18/09/2006
Cleaning basic.
Open figure – eight motion
(mopping).∞
Circular motion (stains).
Overlapping motion
(buffing).
Vertical & horizontal motion
(dusting).
Straight forward motion
(vacuuming).
Nguyễn Thanh Bạch
12
III. Job description. (cont.)
d.
Cleaning techniques.
18/09/2006
Washing (with water).
Friction (abrasive).
Static electric (sweeper-mop).
Suction (vacuum).
Force (high pressure water).
Nguyễn Thanh Bạch
13
III. Job description. (cont.)
e.
Cleaning frequencies.
18/09/2006
Daily. (toilet)
Weekly. (skirting board)
Periodic. (shampoo)
Special. (rush room)
Spot check – Spot clean
Nguyễn Thanh Bạch
14
III. Job description. (cont.)
f.
Cleaning method.
18/09/2006
Damp dusting.
Polishing.
Dry dusting.
Sweeping.
Disinfecting.
Suctioning.
Nguyễn Thanh Bạch
15
III. Job description. (cont.)
C. Controlling key.
o Sign in.
o Check proper key.
o Kinds of keys.
• Manual key.
Guest room key.
Master keys.
Section.
Floor.
Grand.
Emergency key.
• Key cards. (More safe and secure
but expensive)
18/09/2006
Nguyễn Thanh Bạch
16
III. Job description. (cont.)
D. Room status terminology.
•
•
•
•
•
•
18/09/2006
Check out = C/O.
Check in = C/I.
Vacant dirty = VD.
Vacant ready = VR.
Vacant maintenance = VM.
(out of order)
Out of service = No need
service = NNS.
Nguyễn Thanh Bạch
17
III. Job description. (cont.)
•
•
•
•
•
•
•
•
•
18/09/2006
House use = HU.
Sleep out = S/O.
Handicapped guest = HG.
Long staying guest = LSG.
Very important person = VIP.
Due out = D/O.
Stay over.
Double locked.
Do not disturb = DND.
Nguyễn Thanh Bạch
18
III. Job description. (cont.)
Types of rooms in the hotel:
Standard room
Superior room
Deluxe room
Junior Suite
Suite
President or Continental suite
Twin bed room
18/09/2006
Nguyễn Thanh Bạch
19
III. Job description. (cont.)
Queen
bed room
King bed room
Triple bed room
Locker room
Pantry room
Linen chute
Cloak room
Function room
Ball room
18/09/2006
Nguyễn Thanh Bạch
20
III. Job description. (cont.)
18/09/2006
Banquet room
Lounge room
Restaurant
Café or Coffee shop
Comfort room = Rest room = Ladies /
Gents room
Handicap Room.
Foyer
Connecting room
Board room
No show.
Show room.
Arrival.
Departure.
Nil luggage/Light luggage.
Nguyễn Thanh Bạch
21
After
Mid night
OD
OR
After
check in
VR
18/09/2006
After cleaned
and inspected
already
Room
status
VD
Nguyễn Thanh Bạch
After cleaned
and inspected
already
OR
After
check out
22
III. Job description. (cont.)
E. Work Sheet
No
18/09/2006
Room
Number
Time
Status
In
Nguyễn Thanh Bạch
Out
Status
After
Done
Remark
23
III. Job description. (cont.)
F. Communication
18/09/2006
Walkie – Talkie or Pager
+ Sign in
+ Collect pager or walkie –
talkie (Know the code) – Check
it
+ Turn in
Nguyễn Thanh Bạch
24
Preparing for work
I.
II.
III.
IV.
18/09/2006
Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch
25