Kế hoạch ứng dụng CTNN và triển khai TMDT tại công ty CP thiết bị sài gòn e

Plan to develop information system in order to improve the efficiency of
Management and Business in the period of five year from 2012 to 2016 and vision
to 2020 in Sai Gon Instrumentation Joint Stock Company.
TABLE OF CONTENTS
1. Overview of business – Sai Gon Instrumentation Joint Stock Company (SISC)............2
2. Business Environment....................................................................................................
2.1 Market Demand........................................................................................................3
2.1 Competitors..............................................................................................................3
3. Thực Situation of applying Information Technology, Management Information
System, electronic business............................................................................................
3.1 Situation of Information Technology Application, Information System...................4
3.2 Situation of Electronic business Application.............................................................5
4. SWOT analysis................................................................................................................. 9
5. Comparison of applying Information Technology, Information System, electromic
business with competitors...............................................................................................
5.1 Similarities.................................................................................................................11
5.2 Differences................................................................................................................. 11
5.3 Comparation between Company’s website with website of some competitors...........11
6. Lessons from domestic and foreign companies................................................................
6.1 Profile of scientific and technical equipment production and trading sector...............13
6.2 Business strategy, Solution of Information Technology application, electronic
business Online sale website of Thomas Scientific – U.S., Coleparmer –U.S...............14
6.3 Lesson for company....................................................................................................18
7. Plan to develop Information system of company in the period of 2012-2016 and
vision
to
2020
7.1 Business strategy.........................................................................................................
18
7.2 Objective and orientation for application of Information Technology, Information
System and electronic business............................................................................................

7.2.1 Application of Information Technology in every areas of company....................
19
7.2.3 Project cost estimation.........................................................................................
24
7.2.4 Human resource preparation................................................................................
24
7.2.5 Expected schedule...............................................................................................
25
1. Overview of company – Sai Gon Instrumentation Joint Stock

Company (SISC)
Contact information:
1


• Head quarter in Ho Chi Minh City:
Address : No 27-29-31, 9A street – Trung Son KDC – Nam Sai Gon city area Binh Chanh – Ho Chi Minh city
Telephone number : 08-5431 8877
Fax : 08-5431 8570
Average revenue in 03 recent years: 250.000.000.000 VND/ year.
• Branch in Ha Noi:
Address : 11/D6 Tran Thai Tong – Cau Giay distric - Ha Noi
Telephone number : 04-3747 2258
Fax : 04-3747 2260
Website: WWW.SISC.COM.VN; Email:
Average revenue in 03 recent years: 200.000.000.000 VND/ year.
SAIGON Instrumentation Joint Stock Co. was established in 1992 (formerly known as
Sai Gon Instrumentation Company). Today company becomes leading company in
supplying facilities and equipment of scientific research, measurement and testing.
Sai Gon Instrumentation Joint Stock Company is a trading company, exclusive

representative, distribution agent over Vietnam of leading manufacturers in the world:
Perkin Elmer (America), Nikon (Japan), AntonPaar (Austria), Labconco (America),
Quest (America), Hamilton (England), Binder (Germany), Buchi (Switzerland), Camag
(Sweden)….
Company’s business scopes including:
- Supply facilities and equipment of laboratory and research, quality control in fields of
environment, pharmaceuticals – cosmetic, foods, agriculture, aqua products, materials,
petrolchemicals, life sciences…
- Organize conference, meeting to promote advanced and modern analyzing technique as
well as new technology applied in many aspects of research and testing.
- Consult customers about Technology, Equipment, Technique based on laboratory’s
requirement.
- Supply technical service including Installation, Maintenance, Repairing, shifting
position of equipment in laboratory.
- Supply entire technical service after installation including maintenance, upgrading for
good operation of equipment together with supplying total solution for enhancing the
equipment’s ability and life of equipment.
- Supply testing service and regulation of instrumentation for good operation as allowed
specification.
2


- Supply training service and support technique of using equipment, testing and
application.
- Supply consumed spare parts, components for equipment’s operation.
Company’s customers including:
- Institutes and organizations such as Universities, Hospitals, Research Institutes, Testing
centre, environment centre…
- Foundations, research centers of Health Service, Pharmaceutical, Environment,
Chemistry, Oil and Petrol, Materials, Agriculture…

- Laboratory, factories, manufacturers in measuring, testing, Quality control and Quality
Assurance…
- International Organizations, Projects of foreign direct investment such as World Bank,
JICA, EU, ADB, UNDP, WHO…

2. Business environment
2.1 Market demand
- Vietnam has prioritized investment in Science and Technology, Education and Training,
Health. Laboratory equipment is a required investment which is continuosly rising in
long-term. Generally, demand for laboratory equipment is very large; currently
customers’ equipment is at minimal level or no equipment. Economic development is at
high level (even the world economic crisis in 2012, Vietnam's economy is growing more
than 5%), the economic policy development of Vietnam government is raising demand.
- The non-refundable grants and low-interest loan financing or no interest from foreign
countries related to laboratory equipment is very large (Danida - Đan Mạch in the field of
agriculture, aqua products; grant from JICA – Nhật Bản, WB, ADB,..).
- Manufacturing companies, private hospitals (both domestic and foreign) have to invest
in equipment of Quality control department, environment, testing…
2.2 Competitors
Currently, Viet Nam has not been able to produce laboratory equipment so mostly 100%
of laboratory equipment is imported from foreign countries.
Company’s competitor is domestic companies and foreign companies with branches or
representative office in Vietnam operating in the same business.
Company’s advantage is Viet Nam’s most prestigious company in equipment and service
quality as well as sale revenue, distribution agent of the most famous suppliers
(manufacturers) in the world for 20 years so company gains bigger competitive
3


advantage than competitors. However, the competitors are also constantly growing, they

are distribution agents of alternative products which are also very competitive and
popular as SISC’s products in the market, more than that the competition of newly
established companies is increasing mainly in small procurement.
Some big rivals of company today:
• Technical Materials and Resources Import-Export Joint Stock Company
(REXCO) ®
Address: 158/1 Xo Viet Nghe Tinh, Ward 21, Binh Thanh district, Ho Chi Minh
Ha Noi branch: 13 12A lot Trung Hoa, Trung Hoa ward, Cau Giay district
Website:
• VICTORY INSTRUMENT Joint Stock Company
Head quarter: 06 Hoa Ma street, Hai Ba Trung district, Ha Noi
Representative office in Ho Chi Minh city: 91 Nguyen Binh Khiem, District 1
Website:
- Trung Son TSSE joint stock company
Head Quarter: 156/8 Cong Hoa Street, Ward 12, Tan Binh district, Ho Chi Minh
Ha Noi office: No 7, Garden House building, lane 229 Pho Vong, HN

3. The actual situation of applying Information Technology, Information

system, electronic business in Company
3.1 The actual situation of applying Information Technology, Information system
Now all company’s staff is fully provided desktop computer or laptop. Company is using
Local Area network in Ha Noi and Ho Chi Minh City, information sharing, database,
hardware (printer…), company’s website. When recruiting, all candidates are required
minimum level of informatics proficiency in office, good internet skill, and average
English ability or higher depending on working positions (all four skills: listening,
speaking, reading, writing).
Some typical applications of Information Technology, Information system such as:
-

Office automation: WinWord, Excel applications, email (especially report,
information exchange between Ha Noi and Ho Chi Minh city, with partners, …),
digitizing materials for business, management, keeping as archives, …

-

Transaction processing
4


-

Exploit database (by internet): partners, customers, competitors, exhibition,
specialized magazines, references, professional research documents…

-

Managing customer relation, service and relation with suppliers, managing
inventory.

-

Local Area Network for sharing information and data…
Finance: statistics, applying software of data analysis. Company now is using
business accounting software MISA for cost saving.

-

Operation Management: internal company, besides some required applications of
tax office, customs, other government administrative organizations…

-

Application of supporting software in detecting equipment’s errors in maintainance
of equipment.

-

And many other applications.

3.2 The real situation of applying electronic business
Company’s website: WWW.SISC.COM.VN, in my opinion, for a trading company
operating in the field of supplying equipment specializing in technical science, the only
distribution representative in Vietnam of the number one laboratory equipment
manufacturer over the world, also needs to be improved and supported but is quite useful
for company’s business. The reason is for customers who want to purchase equipment, it
is easy for them to find us by manufacturer’s website, or at our company’s website and
will contact with company for consultation and other support. An important characteristic
in trading is customers carefully consider the brand name, equipment’s features, the
actual application, this equipment must have extremely high accuracy to be applied in
researching activities, little number of manufacturers meets the customer’s requirement
and customers will come to Company. SISC now has advantage in business due to
experience, good exclusive suppliers.

Image 1: Contact address of Vietnam market in Website Perkin-Elmer (America)

5


Specific evaluation of Website WWW.SISC.COM.VN:

•

(1) Homepage: good design

- Eye catchy interface, friendly layout for users. Gracious color and layout, suitable with
recommended products.
- Introduce the overview of website’s main contents.
Image 2: Homepage of company’s website

•

(2) About company: just introduce the main feature of company, don’t have articles
introducing about company and upgrade new articles.

6


•

(3) News: Good design. However, updating information in business, related news to
company’s activities is not diversified and regular…
Image 3: Company’s news page

•

(4) Online sale module.

Mainly receiving the requirement of goods, price and other supporting requirement from
customers and then specialized section will reply customers through email, telephone,
face to face, not conduct online sale.

Typical features as followed:
- Products management

- Manufacturer management.

- Grade management

- Management of product unit.

- Management of product group.
Not available feature:
- Managing comments.

- Managing online payment.

- Managing orders.

- Stall configuration

- Managing currency unit
Image 4: Products page

7


•

(5) Members: Website is not allowed users or customers to register to be website’s
members.

•

(6) FAQ: don’t have managing feature under the form of questions and answers.

•

(7) Search:

- Help to search information as key words.
- Able to commonly search in the whole system, not allow to advanced search for each
area.
•

(8) Contact:

Allow to send and receive directly in website.
- Managing contact information in website.
- Managing the section receiving contact (Network management staff).
- Managing and replying inbox (professional section such as business, products,
technique, warranty, administration… will be responsible for replying and supporting…
inbox within their range of management).
•

(9) Web link: not available

Create link to other website: Website of supplier, manufacturers, information about
standards, measurement… is very important. Company needs to fully pay attention to
support useful information for customers.
•

(10) Website visiting:
8


Don’t collect the number of visits and online users as year, month, date, hour, browser,
accessing country, operation system, and searching server.
•

(11) Voting: don’t have feature of creating voting in website.

•

(12) Support: not available.
This feature is very important in supporting customers about information, technique,
documents of product recommendation, user manual…

• (13) Link with website providing search service: not good
•

(14) Other features: integrated Vietnamese keyboard.

4. SWOT analysis:
4.1 Strengths:
-

Company is equipped the property system of computer technology, office and

-

professional software.

Company already invested in LAN, sharing information, hardware and assigning

-

duties.
Company’s staff is proficient in computer programs meeting job requirement.
Training program separated as professionals and users is available.
Information technology is applied in office automation, accounting, tax, customs,

-

stock management and human resources fast and accurately.
Suppliers support testing equipment and software detecting errors which make
maintenance become faster and precise and help to improve company’s prestige.
4.2 Weaknesses

-

Management board, company director have not been aware of the importance of

-

information technology properly.
Company doesn’t have strategic vision of a plan to develop information technology

-

in short term and long term, invest in information technology insufficiently.
Organizational structure doesn’t have an important position which is CIO.
Website is not nice designed, company don’t have professional staff in web

-

designing.
Application of software, information system in decision making of company is not
effective.
4.3 Opportunities

-

Demand for laboratory equipment is very high, investment fund is constantly
increasing. Opportunities for companies operating in this business to expand and
develop are very elevated.
9


-

Informaton technology develops, application of information technology in
managerial and operating activities of business and production facilitate companies
to make decision fast and properly. Information technology help to update
immediately and connect information within company, check and supervise the
procedures and analyse financial data of company as well as market performance

-

faster and more accurately.
Electronic business is a big opportunity for company.
Nowadays, companies are able to invest in information technology (software and
hardware) easily with good products and quality of many suppliers.

4.4 Threats

-

Company doesn’t have a strategic vision to plan a development of information
technology in short term and long term; investment in information is insufficient
while the development of information technology and electronic business is
inevitable. Company doesn’t have a strategy and sufficient investment in
information technology, if company’s rivals take advantage of this, competitive

-

advantage of company will be lower than its rivals.
Manufacturers (suppliers) will underestimate company if investment in information
technology is lower than competitors while they are always waiting for a

-

opportunity to win contract with exclusive distribution agents of company.
Inadequate investment in human resources especially CIO position will lead to the
ineffectiveness or failure in application of information technology, information
system and electronic business. Company needs to recruit and train this position and

-

Website operational and designing staff.
Data security and network security: the risk of important information loss through
computer network or by company staff is totally possible. Information lost can be
caused by wrong deletion of data. Company should have adequate methods for
network security.

5. Comparison of company’s information technology, information system, electronic
business with rivals
5.1 Similiarities: The application of information technology, information system,
electronic business is basically the same with SISC: office automation, local are network,
accounting software, stock management…
Due to the nature of business, the current scientific and technical equipment is mostly
imported under orders, company only imports in advance a number of general laboratory
10


equipment which customers demand more frequently (both users and trading companies)
for retail so the IT application, information system is less difficult.
According to our analysis, like SISC, competitors don’t really apply information
technology in strategy and business vision.
5.2 Differences: Due to business nature, now in Vietnam market the procurement is
mainly conducted by government budget through bidding, importing under orders
because companies don’t focus on retail, according to our research, the application of
information technology, information system between companies is not significantly
different.
5.3 Comparing company’s website with other competitors’ website
• Technical Materials and Resources Import-Export Joint Stock Company
(REXCO)
Head quarter: 158/1 Xo Viet Nghe Tinh, Ward 21, Binh Thanh district – Ho Chi
Minh city
Website: />Trading scientific and technical equipment is only a trading area of Rexco. This area
is mainly developed and operated by the Northern office.
Similar to SISC’s website, even the introduction about products and services is not
clear and separated as products and group of products. Online sale and advanced search
are not available; information is not upgraded, unavailable link to manufacturer of

equipment…

Image 5: Homepage Website />
11


• VICTORY INSTRUMENT JSC
Head quarter: 06 Hoa Ma street , Hai Ba Trung district, Ha Noi
Website:
This page already had link to other manufacturers and member registration. Other
criteria are also similar to SISC’s website.
Image 6: Website’s parter

• Trung Son T.S.S.E. Scientific Equipment Joint Stock Company
Head Quarter: 156/8 Cong Hoa Street, Ward 12, Tan Binh district, Ho Chi Minh city
Website: www.trungsontsse.com.vn/
12


Its name of domain is quite hard to remember, Vietnamese language is not availavle,
also online sale service, available link to manufacturers’ website and voting products
for users.
Image 7: Homepage Website />
6. Lessons from domestic and foreign companies
6.1 Profile of scientific and technical equipment business and production industry
People, based on their findings, have used instruments, laboratory chemicals for a
long time. Manufacturing scientific and technical equipment actually developed for
over 100 years. Currently, this sector has grown strongly, produced laboratory
equipment for all branches of science. The equipment is sophisticatedly produced
with high reliability and accuracy.

The well known manufacturers of laboratory equipment in the world are mainly in
countries such as the U.S., Germany, France, Switzerland, Italy, Japan, and Australia.
Other European countries also have laboratory equipment manufacturers but prestige
and application of the equipment is much less than other countries. Some Asian
countries are making significant progress in the scientific and technical equipment
manufacturing industry such as China, Taiwan, and South Korea.
13


Reputation of a manufacturer is confirmed by quality of equipment such as durability,
under all weather conditions and the following important characteristics: accuracy,
reliability, stability, repeatability of measurement, analysis software, other utilities,
etc. This evaluation is conducted by users as scientists analyzing and empirical
assessing in worldwide, additionally, this also needs to be reviewed as good by the
quality measurement standard organizations and professional journals. For example:
there are many manufacturers producing a simple device such as electronic balance,
among the famous manufacturers, only two manufacturers in the world can produce
type of balance with accuracy of 0.000001 or more is Metler Toledo - Switzerland
and Sartorius - Germany
For some typles of laboratory equipment, it is common that a few manufacturers have
outstanding reputation.
Scientific and technical equipment is the specialized equipment business influenced
by the characteristics of the buyers specialized in the marketing and sales plan.
Purchasers consider very carefully before making decision to buy. Trading companies
of any countries are keen to become a dealer of this famous brand for a successful
business. If not, they are also the official distributors for a certain manufacturer, they
have a team of application specialist in Chemistry, Physics, Biology, Environment,
Medicine, ... to advise client about devices, marketing devices and sell equipment;
they should also have a team of engineering for installation, warranty, maintenance,
user manual who have knowledge of automation industry, electronics, good

understanding of chemistry, biotechnology, optical ... and are well trained in
laboratory equipment. Companies need to have people in charge of business, and
technical sales of suppliers that they represent.
6.2 Business strategy, IT application solution, ecommerce online sale website of
trading and production company Thomas Scientific - U.S. and Colepamer – U.S.
They are global companies operating in the trading and production of scientific and
technical equipment. Initially they only worked in the commercial sector. They are
distributors for many different manufacturers, including a number of substitute
equipment manufacturers. They have a very successful business for many decades
and produce a number of devices in about 10 years.
They provide almost 100% of the laboratory equipment, tools, chemicals and
necessary accessories for a laboratory in the field of analytical chemistry,
14


environmental technology, etc. Company has Catalogues about the list of devices,
with online sales website and Ex-work price - U.S. so buyers can choose the list of
necessary equipment after researching and comparing among equipment models of
one or more providers, developing initial estimated budget and then ordering online
or getting the support of agents depending on the market. With their reputation in
hundreds of years together with good service, convenience to the buyer, their business
is very successful and growing.
Business strategies of well-known companies listed above are based mainly on
becoming dealers for the well-known equipment manufacturers; sales under orders to
save costs (capital and warehousing, ...), to maintain a certain amount of equipment
commonly used in the industry, simplicity, low cost to be able to direct sales. Orders
are normally followed the common procedures as follows: confirmation of customer’s
order → payment or deposit (credit cards, T / T or L / C) → order from company to
manufacturer → delivery → after-sales services.
Their warehouse is located in a area. Whatever the dealers or countries, products are

moving away from this repository.
In addition to IT application, information systems such as office automation,
transaction, local area network, etc., they also focus on the application of EPR
solution such as financial and accounting system, sales business, warehouses, human
resource management...
As said, their e-commerce application is very good, according to our assessment, the
limitation in our website is not found in their website.
• Thomas Scientific – U.S.
Address: 1654 High Hill Road, Swedesboro, NJ 08085, U.S.A.
Website:
Thomas Scientific is a company supplying laboratory equipment globally from 1900. In
addition to equipment, good and reputable service, global brand name, Thomas’s website
is nice designed, continuously upgraded (the latest total upgrading in 2009) for a website
like today. Provisionally comparing according to criteria (13 criteria) of evaluating
strength and weakness for company’s website, this website is well qualified.
Lesson:
-

Company should consult and follow to complete its
website.
15


-

Always upgrading and improving website.
Image 8: Thomas’s Website

16

• Online sale Website of trading and production company Coleparmer – U.S.
Cole-Parmer North America, 625 East Bunker Court Vernon Hills, IL 60061,
USA is a company operating in the field of providing scientific and technical
equipment from 1955.
Website is designed as Thomas’s website fulfilling the requirement of electronic
business.
Business strategy, solution to apply information technology, electronic business
Image 9: Homepage />
17


6.3 Lessons for company
To maintain the current business strategy (as the exclusive sales agent in Vietnam of
the world number one laboratory equipment manufacturer in this business sector)...
Have the appropriate investment in both human and material resources, strategy of IT
applications, information system, e-business in business strategy for each period.
Pay attention to upgrade website by learning and referring to the websites such as
Thomas or Coleparmer’s website.
Always improve and upgrade website to suit actual condition of the business
environment

7 Plan to develop Information System of company in the period of 20122016 and vision to 2020
7.1 Business strategy
Maintain top 5 position of scientific and technical equipment business in Vietnam.
Market segmentation: Customers have the ability to buy the best equipment at
reasonable prices. Not select low price equipment segment.
Competitive advantage: as analyzed above, the number one priority of the company's
business strategy is to continue as the exclusive sales agent in Vietnam of the world’s
18

number one manufacturer of laboratory equipment in this sector and become the
exclusive sales agent of the manufacturer in the field of biotechnology, such as
Amersham Biosciences - U.S., Biorad - U.S.... This is company's product; these
products are different with the products of other manufacturers. The manufacturers of
that company is their representative in Vietnam is the world's number one company,
company has a large number of customers because of the reputation of device, after
the device used when learning at college, working and studying locally and abroad,
and of course after they have to consider very carefully...
Marketing strategies, product promotion: participating in trade fairs locally and
abroad; funding specialized conferences; direct marketing; showroom for product
introduction in Hanoi and Ho Chi Minh City. HCM;
Building other local offices to satisfy demand, sales and better after-sales service; at
least opening offices in the Can Tho city and Da Nang city or Hue city.
In addition to currently selling for projects, bidding to provide equipment for the
Ministries, Departments, Research Institutes, Universities, Projects funded by foreign
organizations... or direct sales to factories, industrial factories, Quality Control,
laboratory..., company will expand online sales, promote products and improve
prestige and company brand.
It should adequately invest in Information Technology, e-business and information
system to satisfy business strategy. Company director will concurrently hold the CIO
position due to company size is small. At the same time, recruiting IT assistant
position assisting the director in addition to hire companies specializing in IT
7.2 Strategy of applying Information Technology, Information System, electronic
business
7.2.1 Applying Information Technology in every company’s activities
 Sales
-

Update sale data right after warehousing in Ha Noi or Ho Chi Minh city.

-

Identify immediately inventory in stock.

19


-

Identify salary and bonus according to sale revenue of sale staff and
completion level of assigned sale target.

-

Identify profit and commission of dealers at that time.

 Customer service
- Database for each customer.
-

Personal information

-

Information on sale history

-

Plan to celebrate customer’s anniverary.

 Accounting - Finance
- Using accounting software: conveniently, fast, cost-saving and precisely.
-

Identify financial report weekly and achieved target as expected target.

-

Determine the optimal cash flow at each time.

 Human resource management: personal data, qualification, salary, bonus,

insurance…
 Office automation: WinWord, Excel, email (especially report, information

exchange between Ha Noi and Ho Chi Minh city, with partners, …), digitizing
materials for business, management, keeping as archives, …
 Transaction processing: email...
 Exploit database (by internet): partners, customers, competitors, exhibition,
specialized magazines, references, professional research documents…
 Local Area Network for sharing information and data…
 Operation Management: internal company, besides some required applications of

tax office, customs, other government administrative organizations…
 Application of supporting software in detecting equipment’s errors in
maintainance of equipment.
Promoting online sale:
20

Design website effectively is very important for SISC to do business and serve customer
better, improve business efficiency, save cost in business. An effective website will
contribute positively in improving the SISC’s prestige and brand name towards customers
and suppliers.
Nowadays, developed Information Technology, computer network together with the legal
support of countries, payment, high security feature of commercial banks, the
development of e-commerce is inevitable.
Completion and improvement of company’s website: is required. The
way to complete follows website model of Thomas – America which is


Features and applications need to be added to website:
•

Add online sale module.

Together with receiving request of goods, price and supporting from customers,
specialized section will reply customers through email, telephone, face to face.
Add online sale module with typical features as followed:
- Managing comments.

- Managing online payment.

- Managing orders.

- Stall configuration

- Managing currency unit

……
Online sale – saving and convenience for both sellers and buyers.
Online sale module will help customers build expected costs for purchasing facilities and
equipment and when customers already estimated costs, types of product and quantity
with standard and specification of equipment supplied by company, the possibility of
purchasing company’s products by customers is very high.
It is convenient for customers to purchase spare parts, accessories, chemicals and
consumed materials.
•

Add: Member: allow users and customers to register to be members of website.

•

Add: FAQ: add managing feature under the form of questions and answers to
support customers.

•

Add: Search:
Add feature: allow advanced search for each area.
Search history: according to types and products
21


•

Add: web link:

Create link to other website: Website of supplier, manufacturers, information about

standards, measurement… is very important. Company needs to fully pay attention to
support useful information for customers.
•

Add: Website visitting: collect the number of visits and online users as year, month,
date, hour, browser, accessing country, operation system, and searching server.

•

Add: voting: add feature of creating voting in website.

•

Add: Support: add this feature which is very important in supporting customers
about information, technique, documents of product recommendation, user manual…

•

News: updating information in business, related news to company’s activities is not
diversified and regular…

•

Pay attention to link users’ search with company’s website so that many people
know about website.

Notes to Website:
• Technological solution:
-

System is developed as Portal facilitating the centralized management of information
effectively and serving customer best.

-

System is developed by programming language ASPX 2.0, Portal SQL Server
database.

-

System is developed on Web 2.0, able to be operated remotely, help the administrator
manipulate website administration at any time, in any location that internet
connection is available.

-

The system is designed openly and ensured the flexibility:
i. Flexible designed in terms of content, allowed to change, add categories,
update data with both text and images without the assistance of technical
experts.
ii. Allowed to develop new connection without rebuilding the page or changing
the system’s structure.
iii. Easy for maintenance and upgrade as well as develop in the future.

-

Fulfill the Vietnamese TCVN-6909 encoding (Unicode) for code display and storage.

-

Support many different Web browsers such as: Internet Explorer, Mozilla FifeFox.
22


Google Chorme....
•

Ensure safety and information security, rights of use and exploitation of the user.
Design of data security: Ensuring information safety, data security for a long

time is a great concern to IT staff, we understand that system of information storage is
extremely important and not everyone can access and manipulate with them. To satisfy
demand for information safety and security, we provide model of three-layer protection
as follows:
Protected by Network operating system: Windows Server provides a way to protect
and prevent unauthorized access and manipulation on the network by providing a
person username, password and the rights. Based on the rights given, the user will
only be accessed and processed the information handed over.
Protected by security mechanisms of the database management system: SQL Server
is integrated with Windows server to allow users to have rights on each data that it
stores. Users can access the network but still have to provide for SQL Server
username and password to access the database you need.
Protected by application: The application program we develop offers functions that
allow the system administrator to grant permission to each user. Depending on the
rights of each person, program allows that person to interfere with some functions of
Website.

User
Windows Server
Rights to update system?

Website system
Permitted functions integrated in Web

SQL Server 2010
Allow to access database? Access to what database?
Rights of those database?

Database

Backup safety data
Main
23
Database

Backup
Database


Initial protection: This depends on how company manages computer devices
protection such as: protection and security of server system, workstation and local
area network. Implementation of necessary protective measures to ensure that only
staff with new tasks can use the workstation and server systems.
Backup data: Windows server, SQL Server allows user to schedule automatic data
backup to other storage devices such as Tape, CD-ROM or Hard Disk. With Tape or
CD-ROM storage technology currently, with very low price, users are easy to have
copy of data keeping in secure place to prevent incidents happenning to systems. In
addition, SQL Server and Windows server also provides function to restore data from
the storage device to system easily.
Clustering Technology: To ensure continuous server operation, system will need to

add another server to Backup for current server. Both servers will run under the
control of clustering mechanism. When main server fails, the other server will
automatically assume a major role. User’s transaction is done as usual and does not
see any unusual phenomena.
7.2.2 Project budgeting
NO
1
2
3
4
5
6

Items
Server, Data storage, Firewall hardware device
Website upgrading
Accounting and financial software
Sale software
Customer service software
Hiring professional IT for system maintenance and

Unit: VND
Cost
1.000.000.000
200.000.000
100.000.000
500.000.000
100.000.000
1.000.000.000

updating
Subtotal
Provision cost (5%)
Grand total

2.900.000.000
145.000.000
3.045.000.000

3.2 Participated staff
Company permanent staff: 01
Outsourced staff: 05
Other flexible personnel from specialized departments.
24


3.3 Expected schedule
NO
1

Tasks
Stage 1: Writing project proposal and estimating feasibility of

Duration
02 months

2
3
4

project
Stage 2: Hiring staff to design software
Stage 3: Purchasing hardware and testing software application
Stage 4: Application deployment
Total

08 months
02 months
03 months
15 months

-The end-

25