Special case report

1. Delay report
Dear Samkwang,
This is to inform you that your import shipment has been delayed due to port
congestion and please update new schedule as below:
ETD

:

21 July

ETA

:

22 July

Please call if you have any questions.
Thanks and best regards!

2. Cargo damage report
Dear Samkwang,
Please be noted that one box of your shipment has been damaged due to poor
packing. You can check as below picture and give us instruction.

Please let us know if you need further information.
Thanks and best regards!


3. Customs network has been lost
Dear Samkwang,
I would like to inform you that customs network has been broken, so we can not

finish customs declaration right now. IT’s customs is resolving this problem. When
the network is recovered, we will complete CD and delivery the shipment asap.
Thanks and best regards!
4. Traffic Jam
Dear Samkwang,
The delivery time will be delayed to 16.30 pm due to traffic jam. Please note and
arrange manpower to receive the shipment. I am truly sorry for inconvenience.
Thanks and best regards!