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Lecture Marketing research - Chapter 14: Communicating the research results

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ional climate for research.
4. The personality and job tenure of key users.


Role of Trust

Learning Objectives
To appreciate the role of trust in
a researcher-client relationship.

The Role of Trust
The role of trust between the researcher and the decision
makers.
A function of interpersonal factors:
• Perceived integrity of the researcher
• Perceived willingness of the researcher to reduce
research uncertainty for the users
• Confidentiality, expertise


Learning Objectives

SUMMARY

• The Research Report

• The Personal Presentation

• Getting Managers to Use the Research
Information



Learning Objectives

The End

Copyright © 2004 John Wiley & Sons, Inc.



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