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Name:
Class:
TEST
Paper: English for Tourism
Duartion: 45 minutes
I. Put the sentences in the correct order to make a complete conversation:
a. Yes, that’s right. A single room with shower for three nights.
b. Good evening, madam. May I help you?
c. One moment, madam. I’ll check.
d. Thank you.
e. Good evening.
f. Yes, my name,s Johansson. I book a single room for these nights.
g. right. Have you got a pen?

h. Oh, I see. I didn’t see it.
i. Would you like to fill in the registration card, please?
j. Good.
k. There’s one on the desk there, madam.
1……, 2……, 3……, 4……., 5……., 6……., 7……., 8……., 9……., 10……., 11…….
II. Complete the dialogue:
Helping guest to change his room
R. Reception, 1………….may I help you?
G. Hello. I’m in 2………….406. My name is Helen Smith. I’d like to move.
R. Good morning Mrs Helen Smith. Could you kindly 3………….me why you’d like to
move.
G. My room is near the lift. It’s very noisy. I haven’t 4………….able to sleep for two nights.

R. Oh, I’m 5………….to hear that. What 6………….of room would you like to move to,
Mrs Helen Smith?
G. I’d like a new room 7………….the same size as my old one.
R. Certainly, your room 8………….is 416. Would you like to move now?
G. Yes, I would.
R. Our porter will help you with the luggage. He’s 9………….
G. Thank you. You are very helpful. But could you tell me 10…………. 11…………. is my
new room?
R. The same price as the old one, Mrs Helen Smith. That’s $20 per night.
G. Thank you.
R. You’re welcome. I hope you can 12………….well tonight, Ms Helen Smith.
G. I hope so. Thank you.

1…………., 2…………., 3…………., 4 …………., 5…………., 6 …………., 7 ………….,
8 …………., 9 …………., 10 …………., 11…………., 12 …………..
III. Write a letter of confirming the reservation:
You are a receptionist at Hoang Anh Gia Lai hotel. You have just received an email from a
guest to reserve a double room and two single rooms for the nights from the 1
st
to the 7
th
of
October. Reply his email to confirm the reservation.
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IV. Write a conversation for the situation:
It’s 9.30 in the evening. A guest would like a single room for the evening. He hasno
reservation. After checking, you can let him have a room. It’s 30 dollars. Give the guest the
key. The room number is 201. The porter will show him up.

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