INTERNSHIP REPORT Tan tai limited company

TABLE OF CONTENTS

INTRODUCTION.......................................................................................................ii
LIST OF ABBREVIATIONS.....................................................................................iii
LIST OF TABLES AND CHARTS............................................................................iv
PART 1: AN OVERVIEW OF TAN TAI LIMITED COMPANY...........................1
1.1 An overview of Tan Tai Limited Company..............................................................1
1.1.1 . Brief introduction of Tan Tai Limited Company.................................................1
1.1.2. Process of establishment and development..........................................................1
1.1.3 Major business areas.............................................................................................2
1.1.4 Organizational structure........................................................................................2
1. 2: Introduction to Internship - Sales Department.......................................................3
PART 2 : INTERNSHIP PROCESS...........................................................................5
2.1.Tasks given during the internship............................................................................5
2.1.1.Introduction........................................................................................................... 5
2.1.2. Task...................................................................................................................... 5
2.2. Difficulties and lesson.............................................................................................7
2.2.1. Difficulties...........................................................................................................7
2.2.2 Lessons.................................................................................................................7
PART 3 : SITUATION OF USING ENGLISH IN WORKPLACE.........................9
3.1. The situation...........................................................................................................9
3.2. Proposed research proplems..................................................................................10

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PART 4 : PROPOSING GRADUATION THESIS TOPIC.....................................11
CONCLUSION..........................................................................................................12
REFERENCE............................................................................................................. 13

INTRODUCTION

In the context of Vietnam joining and officially becoming a member of the
WTO, the market is expanding and businesses are expanding their business to enhance
their position domestically and internationally thanks to opening policies and attracting
foreign investment. In addition, domestic enterprises also acquire technology,
management skills, business management, marketing, brand building abroad.
However, in addition to these development opportunities, enterprises also face
many challenges and difficulties. Since joining the trade organizations, the Vietnamese
economy has been more exposed to internal weaknesses, firms face fierce competition.
This requires businesses to develop strategies and plans in a rational and effective way.
At the same time, businesses also need to strengthen their business capabilities in
many ways. In particular, the use of English in commercial business is seen as a
barrier.
As a company operating in the field of trading plastic products for industry,
agriculture and consumer, Tan Tai Co., Ltd. is constantly trying to rise in the business
process to maximize the potential and achieve the highest economic efficiency. The
company has built its reputation based on business policies that meet the needs of the
market, market research activities and customer service ideal.
At the introduction of the Faculty of English – Thuong Mai University, I was
fortunate to have the opportunity to experience the role of trainee business of Tan Tai
Co., Ltd. With the help and guidance of the Board of Management and staff of the
company, I have conditions to apply the knowledge that I am learning in practice and

2


at the same time find out the basic information to serve for the completion of the
internship report.
I would like to send my sincere thanks to the teachers of English Department –
Thuong Mai University and the staff of Tan Tai Co., Ltd. helped me complete this

report. I look forward to receiving comments and help from the teacher to complete his
report.
Hanoi, January 26,2018
Student
Phung Thi Anh Khanh

LIST OF ABBREVIATIONS
Co., Ltd
SD

Limited Company
Sale Department

3

Công ty TNHH
Phòng kinh doanh


LIST OF TABLES AND CHARTS

Diagram 1.1: Organizational structure of Tan Tai Limited Company
Table 1.2: Academic record of sales staff
Picture 2.1. My working position at the Sales Department

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PART 1: AN OVERVIEW OF TAN TAI LIMITED COMPANY

1.1 An overview of Tan Tai Limited Company
1.1.1 . Brief introduction of Tan Tai Limited Company

Name of company: Tan Tai Limited Company
Transaction name: Tan Tai plastic CO. , LTD
Type of business: Limited
Business license No. 0502000380 Nhu Quynh industrial zone, Nhu Quynh town,
Van Lam district, Hung Yen province.
Tel: 03213 985963
Fax: 03213 985 963
Email: tantaiplastic @ gmail. com
Director: Mr. Phung Huu Tai.
Number of employees: 134 people.
1.1.2. Process of establishment and development
Tan Tai Co., Ltd is a privately-owned company with its headquarter located in Nhu
Quynh Industrial Zone, Nhu Quynh Town, Van Lam District, Hung Yen Province.
Established on March 26, 2005, the company is an independent business unit with its
own legal status, own seal, funded and opened bank accounts operating under the
regulations of the State.
In 2005 the company was established and operated to this day. Over 13
years of operation, the company has encountered many difficulties and challenges.
The original goal is to produce products that meet the market demand and meet the
needs of customers. In the first years, the company faced with difficulties in terms of
capital and customers so the products of the company were not diversified and did not
have the necessary resources to compete in the market economy school. However, the
company is constantly striving to find ways to diversify products to improve the
quality of products. In order to do this, the Board of Directors of the company boldly
borrowed capital from banks to invest in modern technological lines, change
production processes, seek customers, train experienced and talented staffs.

1.1.3. . Major business areas
The market of the company includes both domestic and foreign enterprises. In
particular, the North concentrated in big cities such as Hanoi, Hai Phong, Lang Son,
Hai Duong, Bac Giang. Central provinces are concentrated in provinces such as Thanh
Hoa, Nghe An. . . Southern provinces are concentrated in Ho Chi Minh City, Binh
Duong and some provinces in the South West. Products of Tan Tai Company have
been imported to the markets of countries in the world such as America, Japan, China,
Thailand ... In the early years of establishment, the market of enterprises was very
small, only few provinces in the North. Today, the company is constantly striving to
expand its market.
Tan Tai Limited Company's plastic factory is operating with complete
equipment, synchronous machine system, selective equipment imported from Taiwan
and Japan. Apply advanced science and technology to produce quality products to
serve customer demand across the country. The main function of the company is to
provide plastic products for the civil and industrial markets. The company's products
are also quite diverse in types and materials.
The company's products include the following models:
• High grade plastic products: cups, glasses, disposable syringes.
• Plastic thin film bags, membranes for agricultural production
• In addition, the company also distributes input materials to companies and
establishments producing plastic products in neighboring areas.
• Collection, recycling of plastic products
• Cargo services
• consignment agent
1.1.4 Organizational structure
The company consists of 6 departments with management functions including
the Office of the Director, the Human resource Department, the Technical Department,
the Sales Department, the Accounting Department and the Administration Department.
Organizational chart of the Company:

Board Of Director

Human
Resource
Department

Technical
Department

Sale
Management

Sales
Department

Market
research

Accounting
Department

Administration
Department

Marketing

(Source: Accounting Department)

Diagram 1.1: Organizational structure of Tan Tai Limited Company
It can be seen that the organizational structure of the company is quite simple but
still ensures the close cooperation between the functional departments, always
sticking and smooth operation when there are any projects or contracts. This model is
effective for small and medium companies.
1. 2: Introduction to Internship - Sales Department
Group leader: Ms. Dinh Thi Le Linh
In the current competitive environment, the company is still relatively new and
small, so that customers can know about them, the company has promoted many
different policies; But an indispensable part is the Sales Department. The SD plays an
very important role in the company's business. Not only bring the company source of
potential customers, this department also contribute to the branding, making the
company's mark on the customer.
The duty of a staff in SD may include performing transactions, negotiating and
signing contracts with customers and suppliers, completing the procedures and
documents of exporting and importing goods such as purchasing contracts,


transportation documents and exporting and importing documents. Moreover, he/she is
also in charge of strategic planning and general statistic of production . The following
duties are managing, tracking orders, contracts and carrying out the search for new
customers, expanding the exporting market according to the Company strategy. Last
but not least, an SD staff has the obligation of contacting, caring and maintaining good
relationship with customers and suppliers.
The Sales Department consists of 17 people:
Standard
University
College

Quantity

12
5

Density
70.5%
29.5%
( Source: Accounting Department)

Table 1.2: Academic record of sales staff
PART 2 : INTERNSHIP PROCESS
2.1.Tasks given during the internship
2.1.1.Introduction
As soon as the notification about internship company to do internship report
for semester 2, I have searched and choosed Tan Tai Limited Company to intern
because I find this is a good environment for me to practice and improve my foreign
language skills.
I spent 4 weeks (fromJanuary 2nd, 2018 to January 26st, 2018) on training in
Tan Tai Company. I went to the Company 3 days a week. My working time table is
dependent on the working time table of the Company.
Office time: +
+

In the morning : from 7:30 a.m to 11:30 a.m
In the afternoon: from 13:00 p.m to 17:30 p.m

2.1.2. Task
The specific tasks that I was assigned during the internship at the company as
follows:


Get an overview of Tan Tai Limited Company and how it works.



In charge of arranging records of trading activities, trading goods of the

company.




Translation of documents related to purchase contracts with foreign companies.



Direct phone calls to customers about the company's products and services,

persuade customers to use the company's products.
Assists in some assigned office tasks.



The contents of the internship:
Week

Date

Tasks to be performed
- Visiting and learning about the company
and being assigned to the Sales

Department.

1

Jan 2nd 2018 – Jan 5th
2018

- Get familiar with the office work: using
the office software, photo documents,
print documents,….
- Sort files, documents, stamp text.
- Summarize the list of customers ordering
products and using company services.
- Arrange documents, sales documents of
the company.

2

Jan 8th 2018 – Jan 12th
2018

- Translate catalog of products and
services (Viet - Anh)
- Draft commercial letters: letter of
offer, . . . . in English
- Translate company's tender documents

3

4

Jan 15th 2018 – Jan 19th
2018

Jan 22th 2018 – Jan 26th
2018

(Vietnamese - English)
- Translate documents: quotation, purchase
contract of the company with foreign
business.
- Directly call the foreign companies to
introduce products and persuade the use of
products, expand the sales network.
- Complete the internship report


Picture 2.1. My working position at the Sales Department
2.2. Difficulties and lesson
2.2.1. Difficulties
During my internship, I still face quite a lot of difficulties.
First is the office work. When I started my internship, I was often assigned the
task of printing and photocopying papers. However, due to less use of these machines
before, so many cases I was confused and made mistakes. I have difficulty printing
two sides of the ID on the same page and fixing the basic errors of the machine such as
running out of ink, running out of paper, adjusting brightness, etc. I often take a long
time to complete my work and sometimes need help from the companion. Moreover,
the job of checking and arranging documents for me is not easy. In the beginning, I
was easily confused by the types of documents because there were so many different
types.

Second is my translation and interpretation work. At first when I first dealt with
the translation of documents, text from English into Vietnamese and vice versa, I still
has difficulty using words because of my vocabulary in import and export limit. So it
took me a long time to complete an translation and still make mistakes in the use of
words.
Moreover, due to lack of interaction with foreigners, I was still in confident and
confused when communicating with them. For example, when calling the customer, I


can not start an conversation so that the conversation is flowing and persuade
customers to use the products and services of my company to public.
2.2.2 Lessons
After a month of practicing at the Sales Department of Tan Tai Limited
Company, I have learned a lot from the staffs in the room and accumulated valuable
lessons. This is useful for my translation and interpreting work. Specific lessons are as
follows:
For the translation and interpretation work, I myself draws some very useful
experience. When translating a text I must be really focused and not distracted into
other tasks. Before translation, I need to understand the translation materials in order
to have the preparation in advance such as find dictionary, specialized vocabulary to
help translate faster and more accurately. When translating, it is important to analyze
the structure of the sentence to translate the stars so that the reader understands or does
not misunderstand the contents of the original text. If I have difficulty in compiling, do
not be embarrassed or careless to consult the opinion of experienced people, which
will have the correct translation and meet the requirements. Moreover, in order to
make it easier to translate, I need to learn and leverage my vocabulary in many
different disciplines, accumulating my basic knowledge for better translation and more
accuracy. When translating, it is important to understand the context of the text,
translate it in Vietnamese and English, not to stick to it, to translate words that are
difficult to understand and lack of coherence. Moreover, after the translation I have to

check several times to make appropriate adjustments to help translate the text to meet
the requirements.
Apart from the main job as translator and translator, I also practiced some office
work, so I also had some experience such as arranging and managing files, training
using office software, preparing documents for transactions, purchase contracts with
partners.
In communicating environment with the staff in the organization, I myself noticed
that the fun, warmth, proactiveness and enthusiasm are very importance to make
comfortable atmosphere among peole. Consiquently, working operation are smooth.
Through customer’s call, I had the opportunity to meet with many people,


especially to exchange information with customers who are foreign partners. Since
then, I can be more confident in daily communicating in English.

PART 3 : SITUATION OF USING ENGLISH IN WORKPLACE
3.1. The situation
In recent years, as Vietnam's economy is getting more and more integrated with
the world economy, the requirements of business units are not limited to professional
level, highly qualified, but also requires applicants must have flexible social skills and
excellent foreign language skills. Nowadays, English has become an important part of
the business of every business. It is an important factor for enterprises to take
advantage of opportunities to exploit new markets as well as seek and negotiate with
others. Foreign investment
Grasping the trend of global integration of the country, the Government has
proposed advocating the requirement of universal English as a practical tool for the
integration and modernization of the country. Ministries, committees, branches and
agencies of state-owned enterprises have taken this directive seriously and put in place
certain English language requirements for civil servants in the organizational
apparatus.

Operating in the field of plastic products for the civil and industrial markets, Tan
Tai Co., Ltd. is using English most in business negotiation with foreign partners and
construction to make the image of the company on the market. Since the company's
partners include both domestic and foreign companies, mainly in Asia, most of the
company's employees are trained to negotiate, write emails, communicate and execute
contract transactions in English. . . Up to now, about 40% of our full-time office staff


have been able to use English to communicate in fairly good terms.
However, 40% is not a high figure and most of the English language proficiency
of the company is mainly in the trainee of the University of the English Faculty
together with technical engineers. As far as interns are concerned, this is a less
engaging force with a long-term company, which makes it difficult to mobilize
manpower for extraordinary work. Most of the engineers and office workers only have
the ability to read and understand English, but they are not good at communicating and
writing business emails and international contracts. This makes it difficult for the
company to respond to a lack of good English language skills or to make mistakes in
negotiating or establishing business contracts due to language barriers.
In addition, due to the specific nature of the occupation, the facilitation of the
training and learning of the company's English is not yet thorough. Therefore, these
are still barriers and obstacles that make the company unable to catch up with many
modern foreign technologies, as well as causing difficulties in doing business with
other partners. Foreign Affair.
3.2. Proposed research proplems
To overcome the situation of professional staff with expertise but English skills
are limited and in order to serve business expansion in the future, the management of
Tan Tai company should plan to train foreign languages, improve staff's English
proficiency by enabling employees to attend business English courses. The courses
will focus on training and improving your English skills in daily tasks such as writing
emails, talking on the phone, presenting, negotiating, selling and marketing of

employees, and helping corporate employees improve their listening and speaking
skills - two important skills for the success of the business. With staff who have a basic
English language background but are not really good, they will be considered to
communicate with clients and professionals to learn from experience. In addition, it is
necessary to encourage them to use English in the Company in order to increase
foreign language reflexes. For example, the Company may organize contests that use
English language for employees in the Company have the opportunity to train and
demonstrate their ability.
In addition, the Board should recommend strengthening the bilingual approach in
all business activities. The official website of the company should also be designed to
display in both Vietnamese and English, making the company's products accessible to


customers around the world.
Besides, in order to make the company's working environment more professional,
the Company needs to amend the recruitment requirements. Candidates who are fluent
in English with good communication skills will be considered as one of the most
favorable conditions to apply for the position.
The company can arrange for qualified staff to participate in workshops sharing
experience learning English organized by the domestic and foreign units. At the same
time support in terms of finance, work and apply policies that encourage foreign
language acquisition such as salary increases, incentives to encourage the learning
spirit of employees throughout the company.

PART 4 : PROPOSING GRADUATION THESIS TOPIC
4.1: Problems about language skills – Analyze the elements to become a good
commercial English translator.
4.2 : Problems about language skills - Presentation skill, how to build up confident and
improve spoken English.

CONCLUSION

During the internship as a trainee at Tan Tai Limited Company, I have had the
opportunity to use the knowledge learned in the school about English in practice. At
the same time, I also learned many useful things about working methods, behavior,
spirit as well as soft skills in behavior and communication in state enterprise
environment. These precious experiences have helped me to have a clearer direction of
my future career.
With the experience of the past, along with the knowledge and self, I write this
report to introduce and describe the truth about the practice, point out and propose a
number of awards, remedy the remaining limitation of the Company. I would like
these ideas will contribute to promote the development of the company in the future.
Finally, I would like to send my thanks again to the teachers of English Faculty
and the management and staff of Tan Tai Limited Company, who helped me finish this
report.
Ha Noi, January26, 2018
Student
Phung Thi Anh Khanh


REFERENCE

1. />2. Richards, Jack C. Developing classroom speaking Activities, from Theory to
Practice.