Situation of recruitment of TOTO Vietnam Co., Ltd; recommendations to improve the quality of recruitment.doc

Nguyen Thi Thu B - FBE - C47
INTRODUCTION
1. Rationale
As we know, among a lot of resources in an organization, human plays the most
important role in bringing success for the organization. In fact, an enterprise with strong
financial resource just makes no sense without human resource. Hardly, any activity in
an enterprise is left untouched directly or indirectly by people. Therefore, if making use
of this resource, an enterprise will have big advantages to compete with other enterprises
in international market. The first step to build a skillful team of employers is
recruitment. Making a good recruitment process helps an enterprise have a reasonable
organizational structure and be strong enough to survive and develop.
On studying the recruitment process at the company, I decide to choose the
research project “Situation of recruitment of TOTO Vietnam Co., Ltd; recommendations
to improve the quality of recruitment”.
2. Objectives
The objectives of the project are to analyze the situation of recruitment at TOTO
Vietnam Co., Ltd; identify the existing problems and give some recommendations to
improve the quality of recruitment.
3. Methodology
The methodologies using to conduct this research project are analysis and
synthesis materials, reports in the company; observation, and interviews for information.
4. Scope of the study
Among many other aspects of human resource management, the study just focuses
on the situation of recruitment at TOTO Vietnam Co., Ltd and gives recommendation to
improve the effectiveness of recruitment at the company.
Nguyen Thi Thu B - FBE - C47
5. Structure of the study
This research is divided into three main chapters:
Chapter 1: Overview of TOTO Vietnam Co., Ltd
Chapter 2: Current situation of recruitment of TOTO Vietnam Co., Ltd
Chapter 3: Recommendations to improve the quality of recruitment of TOTO

Vietnam Co., Ltd.
Nguyen Thi Thu B - FBE - C47
CHAPTER I: OVERVIEW OF TOTO CO., LTD AND TOTO VIETNAM CO.,
LTD
1.1. Introduction to TOTO Co., Ltd
1.1.1. The establishment and development of TOTO Co., Ltd
The company was incorporated in 1917 as Toyo Toki Company, Ltd., in Kokura,
Japan, with assets of ¥1 million. The company's inception took place during the Taisho
era, a time of great social and economic change during which the Japanese economy
grew and expanded, and the number of urban dwellers increased. As the demand for
new, modern, urban housing increased, so did the demand for TOTO's ceramic products,
and in 1920 the company introduced to its production facilities Japan's first tunnel kiln--
a long narrow kiln with products carried on conveyors. Throughout the company's first
half-century, TOTO's fortunes would parallel the growth and activity of the Japanese
economy as a whole. In 1937 it had finished construction of a second sanitary ware
manufacturing facility in Chigasaki.
By 1965, manufacturing had risen to nearly four times that of the mid-1930s. The
average family consumed 75 percent more goods and services than before the war, and
during the 1950s and 1960s, TOTO began manufacturing new products, such as bath
fittings. In 1964 TOTO ventured into the modular products field for the first time when
it began manufacturing prefabricated bathrooms. The company kept pace with increased
demand for its products by opening four more plants in the Kokura area, a plant in
Shiga, and another located near the Chigasaki plant, which had been built before the
war.
By 1970, when Japan was experiencing water shortages, TOTO had developed a
toilet that used only 1.6 gallons per flush. That year, the company also began
manufacturing enamel baths and changed its name from Toyo Toki to TOTO LTD.
In the 1980s, under the leadership of Hiroshi Shirakawa and then Yoshine Koga,
TOTO took giant strides in expanding both its product line and sales organization.
New products, such as modular kitchens, vanity units, high-quality ceramic tile,

water heaters, whirlpool bathtubs, high-tech toilets, "washlets" (microcomputer-
Nguyen Thi Thu B - FBE - C47
controlled toilet seats with a warm-water washing feature), precision measuring tools,
optical connectors, and magnetic discs contributed to explosive growth in sales in the
1980s. In 1986 TOTO established the Cera Trading Company, the function of which
was to import and market other manufacturers' plumbing products in an effort to expand
TOTO's total market share. Beginning with the company's first joint venture with
Kawasaki in 1986, resulting in the formation of the Nihron Yupro Corporation, TOTO
was by the end of the 1980s doing business in France, Germany, Indonesia, Korea,
Thailand, Hong Kong, Taiwan, and the People's Republic of China.
Further overseas expansion came in the 1990s. TOTO entered the U.S. market in
1990 through the formation of a sales company called TOTO Kiki U.S.A., Inc. In 1992
TOTO expanded its U.S. presence with the opening of a facility for the manufacture of
water-saving toilets, which was located in Atlanta and was operated through a newly
formed subsidiary, TOTO Industries (Atlanta), Inc. The success of this venture led to the
addition in 1996 of a second plant to the Atlanta operations. Also in 1996 TOTO
established a third U.S. subsidiary--TOTO U.S.A., Inc.--which was set up to coordinate
the company's U.S. activities. China was a second market that TOTO targeted for
significant expansion in the 1990s. In fiscal 1994 the Beijing TOTO Co., Ltd. was
established to produce toilets and other sanitary ware. In June 1996 Nanjing TOTO Co.,
Ltd. began production of cast-iron bathtubs, and one month later TOTO Dalian Co., Ltd.
began making faucets. In 1995 TOTO set up TOTO (China) Co., Ltd. to coordinate the
company's overall activities in that nation.
To further increase its line of new products, TOTO completed construction in
1991 of a new research and development laboratory at the Chigasaki plant. Among the
new products that TOTO subsequently introduced was the Revlis (Silver) line of water-
related products designed for senior citizens.
The most important milestones of TOTO Co., Ltd:
Nguyen Thi Thu B - FBE - C47
1917 TOTO Ltd. was established as Japan’s first manufacturer of vitreous china ware

1946 TOTO Ltd. started manufacturing faucets and fittings
1958 TOTO Ltd. began manufacturing FRP bathtubs
1970 TOTO Ltd. developed “Aqua-Electronics” and began manufacturing cast-iron
bathtubs
1977 TOTO Ltd. established P.T. SURYA TOTO INDONESIA as first overseas
manufacturing company
1980 TOTO Ltd. launched multi-function toilet seat “Washlet”
1990 TOTO KIKI U.S.A. INC. was established
1996 TOTO China Co. Ltd. was established
2002 Introduced NEOREST EX with Washlet integrated
TOTO Viet Nam Co. Ltd. was established
2008 TOTO Asia Oceania Ltd. was established as Asian regional head office in
Singapore.
1.1.2. The main products and subsidiary companies of TOTO Co., Ltd
TOTO LTD is a leading Japanese manufacturer of plumbing products, including
toilets, urinals, faucets, toilet seats, water heaters, and new ceramic materials; and
system products, which include modular bathrooms, system toilets, modular kitchens,
modular vanity cabinets, indoor and outdoor tiles, artificial marble countertops, and
plastic and enameled cast-iron bathtubs. The wash-let is the TOTO product that brings
about the most immediate and revolutionary change in the way you use the bathroom.
Though traditionally being a business specializing in water-related household products,
TOTO has further expanded its product line into non-household projects such as those
for hotels and offices.
The company's overseas operations include sales companies and branches in
China, Hong Kong, Singapore, South Korea, Taiwan, the United States, and Vietnam;
and manufacturing companies in China, Germany, Indonesia, Malaysia, the Philippines,
South Korea, Taiwan, Thailand, and the United States. Despite TOTO's increasing
global presence, the vast majority of its sales are generated domestically.
Nguyen Thi Thu B - FBE - C47
Principal Subsidiaries

In China: TOTO China Co., Ltd; Beijing TOTO Co., Ltd; TOTO Dalian Co., Ltd;
Nanjing TOTO Co., Ltd
In USA: TOTO U.S.A., Inc; TOTO Kiki U.S.A., Inc
In Hong Kong: TOTO Kiki (H.K.) Ltd
In Viet Nam: TOTO Vietnam Co., Ltd
In Germany: TOTO Europe GmbH, TOTO Germany GmbH
In Singapore: TOTO Asia Ocenia Pte .Ltd
1.2. Introduction to TOTO Vietnam Co., Ltd
1.2.1. The establishment and development of TOTO Vietnam Co., Ltd
TOTO Vietnam Co., Ltd which was found in 2002 is one of the international
subsidiary companies of TOTO Co., Ltd. It is a 100% Foreign Investment Company.
The Company has two branches which are based in Hanoi and in Ho Chi Minh City. The
following information is the details of the company:
Company name: TOTO VIETNAM Co., Ltd.
Address: Lot F-1, Thang Long industrial Park, Dong Anh, Ha Noi, Vietnam
Tel: (84-4) 38811926
Fax: (84-4) 38811928
Date of Establishment: 1 March, 2002
Operation Start: March, 2004
General Director: Mr. Takeshima Koji
Investment License, No. : 012043000171
Investment Capital: US$ 75,000,000
Nguyen Thi Thu B - FBE - C47
Legal Capital: US$ 40,000,000
Site Area: 72,023m
2
Production capacity: 1,100,000 pcs annually
No. of employees: 1,839 people from the local population and 9 foreigners
Email:
Website: www.totovn.com

The most important milestones of TOTO Vietnam Co., Ltd
Receiving Investment License: 01 March, 2002
Ground Breaking Ceremony of 1
st
Factory: 27 August, 2002
Opening Ceremony of 1st Factory: 01 March, 2004
Oversea export: 15 March, 2004
Ground Breaking Ceremony of 2
nd
Factory: 28 February, 2005
Opening Ceremony of 2nd Factory: 08 September, 2006
Receiving Certificate:
- ISO 9001-2000: 05 April, 2005
- JIS A5207 : 03 August, 2006
- JIS B2601 :16 January, 2009
- ISO 14001-2004 : 15 January, 2008
1.2.2. The production operation of TOTO Vietnam Co., Ltd
Toto Vietnam Ltd., Co., the wholly Japanese first started to construct its second
factory of porcelain sanitary wares in Thang Long industrial park with the total capital
of 52 million US dollars. Situated in the area of 4.6 ha, the factory is considered to be
the first ever in Southeast Asia with a modern manufacturing chain using plastic mould.
Upon its operation in June, 2006, the factory delivered the average of 750,000 units
annually, of which 50% exported to the United States, China and Japan. The plant helps
increase TOTO Vietnam's capacity to 1.2 million products a year, meeting the demands
for domestic market and for export
Nguyen Thi Thu B - FBE - C47
Toto Vietnam first factory was started in 2002 and second factory was opened in
2006. The reason for setting up factories in Vietnam was due to the big target market
and the diligent workers in Vietnam. Toto Vietnam spent a total of USD 70 million
investments for setting up both factories in Vietnam, of which USD24 million was

invested for the first factory and USD 48million was invested for the second factory.
Toto Vietnam’s first factory is in charge of making plastic mould and they can
make 2 to 3 times per day. The second factory is responsible for robots machines, Resin
mounding purpose and they can make up to 72 times per day.
Toto Vietnam focus more on exports as 60% of the goods are exported to other
countries and 40% of the goods is produced for the domestic. Raw materials are
obtained from Vietnam itself and from countries like Australia and China. The goods are
produced in Vietnam and then shipped to East Asia Countries, USA and Germany.
The most important milestones of TOTO Vietnam Co., Ltd:
Receiving Investment License: 01 March, 2002
Ground Breaking Ceremony of 1
st
Factory: 27 August, 2002
Opening Ceremony of 1st Factory: 01 March, 2004
Oversea export: 15 March, 2004
Ground Breaking Ceremony of 2
nd
Factory: 28 February, 2005
Opening Ceremony of 2nd Factory: 08 September, 2006
Receiving Certificate:
- ISO 9001-2000: 05 April, 2005
- JIS A5207 : 03 August, 2006
- JIS B2601 :16 January, 2009
- ISO 14001-2004 : 15 January, 2008
1.2.3. The lines of business of TOTO Vietnam Co., Ltd
The main business lines of the company are machineries and equipments
including:
Nguyen Thi Thu B - FBE - C47
• Manufacturing; selling and exporting all kinds of sanitary were and any other
equipment related to sanitary ware;

• Importing spare parts for process of manufacturing and assembling all sanitary
ware;
• Refining and exporting raw materials for production of sanitary ware;
• Export and import business (except for the items forbidden in accordance with
the relevant laws and the items restricted in accordance with the international
commitments in the treaties of which Vietnam is a member ).
CHAPTER II: THE CURRENT SITUATION OF RECRUITMENT AT TOTO
VIETNAM CO., LTD