Quản lý hệ thống thông tin quản lý giáo dục (EMIS) trong các cơ sở giáo dục đại học nghiên cứu trường hợp tại trường đại học dược hà nội tt tiếng anh

INTRODUCTION
1. Rationale
The Education Manegement Information System (EMIS) is an important
tool to enhance the governance capacity of educational managers. Education
management information system has been facilitating and involved in all
education and training activities. For a university like Hanoi University of
Pharmacy, if there is an truly effective education management information
system, it will be extremely convenient for the university to collect and provide
sufficiently, timely and accurate information for management work.
For the above-mentioned reasons, "Management of education
management information systems (EMIS) in higher education institutions - A
case study at Hanoi University of Pharmacy" was chosen as thesis topic.
2. Aim of the study
On the basis of theoretical and practical research on the management of
education management information systems in higher education institutions in
general and Hanoi University of Pharmacy in particular, the thesis suggests
measures to manage the education management information systems in
universities to improve the management efficiency of universities’ activities.
3. Object and subject of the study
3.1. Object of the study
Education management information systems in higher education
institutions.
3.2. Object of the study
Management of Education management information system at Hanoi
University of Pharmacy.
4. Study questions
(1) What is Education management information system (EMIS); what
components does it consist of and what factors impact on the performance of this
system?
(2) How to manage an education management information system in a
higher education institution?

(3) How is EMIS in higher education institutions in Hanoi operated and
managed?
(4) What regulatory measures can improve the effectiveness of EMIS at
higher education institutions.
5. Scientific hypothesis
The quality and effectiveness of training of higher education institutions in
general and Hanoi University of Pharmacy in particular depend on many factors,
including the Educational Management Information System (EMIS) and
Management of this system in educational institutions plays a very important role.
Currently, the management information management system at Hanoi University
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of Pharmacy is still inadequate and limited in terms of developing and managing
the management information system: managing the setting up of data sources;
database organization management; manage the data collection process for the
system; manage the exploitation and sharing of data sources ...
If measures to manage the EMIS system with scientific basis, in accordance
with the reality could be developed and implemented synchronously at Hanoi
University of Pharmacy, it would contribute to changing the status of storing
processes, updating, processing and exploiting information to better serve the
management and administration of activities in an educational institution in general
and Hanoi University of Pharmacy in particular, contributing to improving the
quality of management, training effectiveness of Hanoi University of Pharmacy.
6. Study tasks
6.1. Studying the literature review of the thesis, including: Basic concepts;
Theories of education management information system in higher education
institutions and management of education management information system in
higher education institutions; Factors affecting the management of education
management information systems in higher education institutions.

6.2. Researching and assessing the situation of the educational management
information system and managing the educational management information
system in Hanoi University of Pharmacy in order to figure out strengths,
weaknesses and causes of the situation.
6.3. Proposing measures to manage the educational management information
system in Hanoi University of Pharmacy and pedagogical testing to confirm the
research results of the topic.
7. Scope of the study
- The thesis focuses on studying the EMIS management in higher education
institutions and proposes EMIS management measures in Hanoi University of
Pharmacy.
- The practical background of the thesis is limited based on the case study at
Hanoi University of Pharmacy.
- Survey stakeholders: Managers, lecturers, staff and students of Hanoi
University of Pharmacy.
- Experimenting measures: The thesis only tests measures to enhance facilities
and application of modern science and technology in the educational management
information system of Hanoi University of Pharmacy.
8. Methodology and study methods
8.1. Methodology
8.1.1. Dialectical materialist method
The thesis applies the methodology of dialectical materialism, in analyzing
the dialectical relationship between the management subject and the management
object, between management measures and management quality.
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8.1.2. Total approach method
Management objectives, management content and management measures are
based on the general provisions of the general education system as well as

compliance with the provisions of the Law on Higher Education, Development
Strategies in education, requirements, and content of the country's higher education
innovation.
8.1.3. Change approach
All higher education reform processes must be actively implemented. The
change in management approach that eliminates the management constraints and
shortcomings has existed for a long time, and this is the time when leaders and
managers need to take action to make the change process happen. convenient,
effective and does not cause negative effects that affect or disrupt educational
activities. Since then, promoting the strengths of management has been
demonstrated through practice and added new programs, new management
methods consistent with the general trend, meeting the requirements of society.
8.1.4. Management approach following operational process
To study this issue, the approach clarifies the nature of the management of
education management information systems in Hanoi University of Pharmacy
under the EMIS management approach according to the operation of the
Information System. a higher education institution.
8.2. Study methods
8.2.1. Method of theoretical studies
Analysis, synthesis, systematization, generalization of documents, including:
theoretical research works, classics, Party documents and State policies, scientific
and public monographs Research programs at home and abroad are related to the
topic to build a theoretical basis for the research problem.
The information is collected from domestic and foreign studies, scientific
works, articles in specialized scientific journals, doctoral theses; workshop
documents; research works, projects, ... related to the research topic; reports,
analysis of statistical documents, etc. have been published; sources used for the
topic also include documents and materials of professional agencies and State
management agencies.
8.2.2. Method of practical studies

- Survey method (questionaires): Design and use survey questionnaires to
find out the perceptions, views, comments, and assessments of the respondents
who have consulted about the actual situation of the research problem, as a
practical basis for proposing solution.
- In-depth interviews: Interview with some managers of higher education
institutions, some university presidents / vice presidents to collect the necessary
information. At the same time, supplementing and clarifying the information and
data obtained from the actual situation survey questionnaire.
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- Expert sharing: Consult experts (managers, scholars, experts, etc.) to solicit
comments and assess the proposed measures.
8.3. Supplementary methods
- Profile study method: Study profiles about EMIS and EMIS management;
- Information process methods: Using SPSS software.
9. Defending viewpoints
(1) The educational management information system (EMIS) in a higher
education institution plays a very important role in the management and
administration of an educational institution. In order to improve the management
and operating efficiency of higher education institutions in the current context, it
is necessary to innovate the management of EMIS.
(2) The situation of EMIS management at higher education institutions still
has shortcomings and limitations that need to be overcome to improve the
management and administration efficiency.
(3) Innovating management of EMIS at higher education institutions will
improve the management and administration efficiency of educational institutions,
contributing to improving the quality of training institutions, providing human
resources to meet requirements and demand of the society.
10. New contributions of the thesis

10.1. Theoretically
The thesis has developed a theoretical basis for EMIS management in higher
education institutions. According to the approach of the information system
operation, the thesis clarifies the content of EMIS management in higher
education institutions, contributing to clarifying and enriching theories on EMIS
management at educational institutions in the present context.
10.2. Practically
- Identify the situation of EMIS management in higher education institutions
by approaching the process of operating the information system in a higher
education institution; point out the limitations and limitations of EMIS
management in higher education institutions through the case study at Hanoi
University of Pharmacy in recent years;
- Propose measures to overcome the limitations in EMIS management in
higher education institutions in the future.
11. Thesis structure
In addition to the Introduction, Conclusion, List of References, Appendix, List
of published research works of the author, the thesis is structured into 3 chapters:
Chapter 1. Literature review about managing Education Information
Management System (EMIS) at higher education institutions.
Chapter 2. Current situation of managing of Educational Management
Information Systems (EMIS) in higher education institutions - A Case study at
Hanoi University of Pharmacy.
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Chapter 3. Measures for Managing Educational Information Systems (EMIS)
in higher education institutions - A case study at Hanoi University of Pharmacy.
12. Conclusion and recommendations
13. References
14. Indexes

Chapter 1.
LITERATURE REVIEW ON MANAGING EDUCATION
MANAGEMENT INFORMATION SYSTEM (EMIS) AT HIGHER
EDUCATION INSTITUTIONS
1.1. Literature review
1.1.1.
Researches on education management information system
The modern education system has different characteristics and needs a lot of
innovation compared to the current education system. Modern education is more
open and flexible, more flexible than the current education system, enabling
people to learn throughout life, wherever they are, including schools and
educational levels. Information, links with each other, modern education focuses
on building human quality according to the criteria of internationalization [13].
In order to meet these changes, it is necessary to restructure both the system
and content of education and training, to set new quality standards, international
cooperation and especially to change educational thinking. and educational
management. One of the points that need to innovate thinking is to renovate
educational management based on information and communication technology.
In 1990s, researchers went into information operations and its effectiveness
in organizations, paying special attention to EMIS, the focus of research using and
distributing information, researching applications and positive impact of
information technology on the quality and efficiency of management [33].
1.1.2.
Researches on managing education management information
system
The Ministry of Education and Training has set up an information
technology center for educational management and brought about initial results in
the construction of the EMIS system. Some localities and educational and training
institutions have successfully set up the education management information
system and initially served for management work [44].

At Hanoi University of Pharmacy, it is the first unit in the pharmacitical
sector to have a complete EMIS on the Internet (e-EMIS). The management of the
EMIS system at the university has initially achieved the desired results.
According to some provincial educational managers, EMIS has initially
obtained positive results and affirmed its superiority in the role of serving
educational management [12].
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Besides strengths, there remain certain shortcomings of the EMIS. Along with
specific action programs related to EMIS development, there are also topics on this
issue, but these are mainly theoretical, focusing on reviewing criteria and still
subjective. Scientific reliability and implementation is too simple, mostly biased on
comments, therefore, limits the effectiveness of research and practical evaluation.
1.2. Some fundamental concepts used in the Thesis
1.2.1. Management Information System (MIS)
1.2.1.1. Concept of system (System)
A system is a collection of closely interrelated elements, interacting in a
regular way to form a regime. When the cohesion of the elements is a whole, there
will appear new properties called emergence of the system, that is, create new
ones to ensure the performance of certain functions that each The individual
elements are absent or included but not significant. On the other hand, the entities
will create constraint, that is, reduce the degrees of freedom of the elements and
components of the system compared to when they are in an unconnected state.
Referring to the system, is referring to the movement of inputs to obtain outputs
(usually expected results - the goal of the system); It also refers to the structure of
the system (which elements are it structured from). [21]
1.2.1.2. Infomation Sysyem
An information system is a system that receives data sources (essentially an
element of an input) and processes those data sources into information products

(elements of the output [21].
1.2.1.3. The concept of Management Information System (MIS)
I
Input
Data
Collection

Input
-Organization
- Collection

Information

P
Process
Data processing
- Classification
- Sorting
- Calculating
- Synthesis

O
Output
Output
- Output
product
- Filing

Database

access

Diagram 1.1. Information system model is described below
Source:(Colombo Plan Staff College, 1993) [51]

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1.2.1.4. Components of a Management Information System (MIS)

(Charles Parker and Thomas Case, 1993)

Diagram 1.2. Outline of a management information system
(Source: Charles Parker and Thomas Case, 1993)
1.2.2. Education Managemetn Information System (EMIS)
1.2.2.1. The concept of EMIS
By definition, the EMIS (Education Management Information System) is an
organized group of information services and document collection, analysis, and
dissemination processes for educational planning and management.
An EMIS is a set of component parts consisting of output processing inputs
and information sources integrated to achieve a specific goal. An EMIS is a
system for managing large amounts of data and information that can be easily
retrieved, processed, analyzed and ready for use and dissemination.

Diagram 1.3: A systematic approach to education management system
UNESCO/PROAP (1993) Education Management Information System (EMIS),
Bangkok, Thailand [52]
Many researches have also revealed that EMIS is an effective tool to
enhance the education management performance.
1.2.2.2. Objectives of EMIS

The main objective of an EMIS is to integrate information regarding the
management of educational activities and to make it pre-defined to ensure truly
comprehensive information for users.
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1.2.2.3. Components of an EMIS
Qualitative and quantitative data collection

The whole processing procedure
in EMIS Center

Relevant data resources
Socio-economic school
Population survey & investigation
EMIS

Data retrieving mechanism and
Rapid analysis retrieving method

Other ministries: Finance,
Planning, Labor, vv

Both labels, computer, function

Other data users and producers
individuals, sector,
Religious and NGOs
…etc.

Network for sharing and communicating
information from schools
to the central level

Needs of producers and users

Diagram 1.6. Components of an EMIS
Source: Unesco, Education Management Information System (EMIS) [52]
1.2.2.4. Development processes of EMIS
1

2

3

Policies, implementing
decision and monitoring
strategies and required
resources

Identifying
objectives,
purposes and
requirements
Evaluateư
- Accuracy
- Consistency
- Reliability

Identify

required
data and
needs

9

4
Formulate
database

- Develop samples,
patterns, contents and
requirements
- Prepare instructions for
implementing
- Orient training of
investigator and
supervisors

5

8
Generation report
- Statistical sheet
- List of activities
- List of schools
- School location map

7

Produce & process
- Check and
control data
- Apply softwares
- Training of
computer apps
operators

6

- Gather data and
information
- Sample, package
(label) of patterns
- Feedbacks of patterns
and manuals

Diagram: 1.7. Diagram illustrating development of EMIS [52]

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1.3. Education management information system in a higher education
institution
1.3.1. EMIS in a higher education institution
EMIS in the school can be understood as an information and documentation
organization. It gathers, processes, stores, analyzes and provides information for
educational program management, management and decision-making and must
be organized in accordance with the management levels in the unit. EMIS must
provide data to answer the principal's questions that require the status of the

management subjects. Further, EMIS will work towards advisory information to
help principals and educational administrators determine the development
direction, development expectations and integration trends, and select the methods
and optimal judgment.
1.3.2. Objectives of EMIS in a higher education institution
The goal and organization of the EMIS of the general system and educational
management information in schools is to build and develop an integrated EMIS.
1.3.3. Typical features of EMIS in a higher education institution
1.3.3.1. EMIS organization
Coordination and integration into a unified EMIS in the school should be
supervised in important respects.
1.3.3.2. Data models of EMIS in a higher education institution
Elements of EMIS in a higher education institution

Diagram: 1.8. Sub-systems of an EMIS in a higher education institution
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1.3.3.3. Relevant regime framework in an EMIS in a higher education institution
Nature of an integrated EMIS described in diagram 1.9.
Education
institution

Manageme
nt Board

Personnel
Office

Administration

Financial
Office

Undergraduate
Programs Office

Student
Dorm
EMIS

Admin room

R&D Office

Testing and
Quality
Accreditati
on Office

Postgraduate
Program Office

Student’s
Affairs Office

Facilities
Office

IT Office

Parents Staff/
Lecturers &
organizations

Functional
Offices

Diagram:1.9. Relation of EMIS in a higher education institution
Source: Hanoi University of Pharmacy.
1.3.3.4. Conditions of EMIS in a higher education institution.
With the mission of organizing, directing and operating the EMIS system,
the following parts must be included:
(1) Computer system; (2) Operating system and application software; (3)
Database; (4) Human resources; (5) Procedures - specialized for the use and
operation of the system.
1.3.3.5. Criteria of an effective EMIS in a higher education institution
Criteria 1: Timely and reliable information
Criteria 2: Effective communication among the higher education
institution units.
Criteria 3: Effective use of information among units of the higher
education institution.
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1.4. Managing EMIS in higher education institutions
1.4.1. Role and significance of managing EMIS in higher education
institutions
It is possible to understand the management of the EMIS education
management information system in a higher education institution as a collection
of organized impacts and goals of educational managers in a higher education

institution. EMIS systems are effectively operated to achieve specific goals.
1.4.2. Contents of managing EMIS in a higher education
Managing EMIS according to the process of operating the information
system in a higher education institution includes the following basic contents:
(1) Manage the setting up of data sources and necessary information types; (2)
Construction management of database systems; (3) Managing data collection
process; (4) Manage data processing and evaluate the accuracy and reliability of
information; (5) Managing information sharing among departments; (6)
Manage facilities and equipment for the operation of EMIS.
Following analysis will clarifies these management contents.
1.4.2.1. Managing the setting up of data sources and identify the types of
information needed
- Issues on education management information systems and information needs
- Scope and limitations
- Goals and priorities
- Solution and feasibility
1.4.2.2. Managing the development of database
Database that gathers information about an aspect, of an organization,
organized and organized for easy management and retrieval. Any information that
meets this requirement can be considered as a database.
1.4.2.3. Managing data collection process
Improving the quality of information and data depends on many factors such as:
data collection tools (samples, tables, tables, ...), knowledge and skills of officials,
technology, regulations, data collection regulations and many other factors.
1.4.2.4. Managing data processing and evaluating information reliability
Manage data processing and evaluate the accuracy and reliability of
information including the following activities:
- Survey management, data collection methods, data processing tool design.
- Prepare reports; Building software application programs for collecting and
processing data; Analyze data related to policy and presentation; Evaluate the

accuracy and reliability of information, ...
1.4.2.5. Managing communication among units
Management of communication among units is implemented via Internet.
1.4.2.6. Managing facilities and equipment for EMIS
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- Regarding computer network resources and computer systems and
professional and technical work to meet use demands.
1.5. Factors impacting on management of EMIS in higher education
institutions
In the context of innovation and integration, due to the characteristics of
EMIS, there are many factors affecting the management of EMIS in higher
education institutions.
CONCLUSION CHAPTER 1
Education management information system is extremely important for
educational managers. Therefore, the management of the management system of
education management needs to be renewed to meet the goals of system
management to ensure accuracy, timeliness and reliability.
The thesis made a literature review of the basic contents of the management
information system, educational management information system and educational
management information system in higher education institutions as the basis. to
build a theoretical framework for the management of education management
information systems in pharmacy-trained universities.
The theoretical framework for the management of education management
information systems (EMIS) in universities with training in pharmacy is built with
6 basic contents, namely: (1) Managing the setting up of data sources and the
identification of the types of information needed; (2) Managing the construction
of database systems; (3) Managing data collection process; (4) Managing data
processing and assessing the accuracy and reliability of information; (5)

Managing the sharing of information between departments; (6) Manage facilities
and equipment for the management of the educational management system of
education.
The above issues are the theoretical basis for the thesis to examine the
current situation of management of the management system of educational
management at Hanoi University of Pharmacy in chapter 2 and propose solutions
in chapter 3.
Chapter 2
THE SITUATION OF MANAGING EDUCATION MANAGEMENT
INFORMATION SYSTEM IN HIGHER EDUCATION INSTITUTIONS –
A CASE STUDY AT HANOI UNIVERSITY OF PHARMACY
2.1. An overview about Hanoi University of Pharmacy
2.1.1. A brief introduction about the education development of Hanoi
University of Pharmacy

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Over more than 50 years of building and developing the University for
sustainable development, for the purpose of training human resources for
Pharmacy and fostering talents for the health sector.
2.1.2. Organization structure and lecturers/staff
Hanoi University of Pharmacy’s organization structure consists of:
Management Board: 3 members including 01 Rector and 02 Vice Rectors.
University’s units: 21 subjects, 16 offices, 3 centers and institutes.
2.1.3. Training scale
Annually, the university's recruitment target is 550 full-time university
students. The joint training system has nearly 120 students, the college training
system has up to 100 students. In addition, the training systems for pharmacists
specialized in medicine 1, pharmacists in specialty 2 and graduate and graduate

students account for nearly 400 students and graduate students.
2.1.4. Physical facilities and information technology
2.1.4.1. Infrastructure
Server devices: 6 X3560 servers with 8G RAM basic configuration, 2.6 GHz
CPU, servers with virtualization using hyperV available on Windows Server 2008.
Storage devices: No dedicated storage devices, currently the storage by
copying data manually; Security equipment: Use Fortinet 310b; About
copyrighted software: Windows Server 2008R2 Enterprise, SQL Server 2008R2
Enterpirse, Share Point 2010; Network infrastructure all units connected LAN,
Internet connection.
2.1.4.2. Application of IT in the university
Currently the university has been invested and put into use a number of
software such as: Electronic Library softwares / digital library; Training management
software; Software management materials; HR management software.
2.2. General issues about situation research
2.2.1. Objectives
Assess the status of EMIS management in Hanoi University of Pharmacy
on the following contents:
(1). Manage the setting up of data sources and the identification of the types
of information needed; (2) Managing the construction of database systems; (3)
Managing data collection process; (4) Managing data processing and assessing the
accuracy and reliability of information; (5) Managing the sharing of information
between departments; (6) Manage facilities and equipment for EMIS management
activities of Hanoi University of Pharmacy.
2.2.2. Developing survey tools
The toolkit used to survey the situation consists of 2 parts: 1 /. Statistical
forms for collecting data related to research issues; 2/. Polls to learn about
perceptions, assessments and suggestions on the content of the research issue.
2.2.3. Selecting survey samples
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This sample is selected to ensure the representative of the Board of Directors,
subjects, departments, units, institutes, student classes / courses, namely:
- Management Board: 03 persons
- Heads, vice heads of subjects 28, Offices 22, 02 institutes
- Managers, lecturers and students
2.2.4. Implementing survey
1. Collect statistics
- Collect the results of the referendum survey
- Survey by researching the active products of management subjects, faculty
members and students.
- Surveying the situation through direct exchange of information with
administrators, teachers and students
Through talking and exchanging to clarify the situation and collect
suggestions on research issues.
2.2.5. Processing data
Processing the questionnaire and statistical data collected; select data to
analyze, compare and construct charts, diagrams and tables for research.
2.2.6. Criteria and rating scale
2.2.6.1. Rating scale:
When the survey results are available, the author of the thesis uses many data
processing methods to assess the situation like SPSS software, the probability of
specific statistics with the rating scale.
2.2.6.2. Processing survey results
Based on the results of valid surveys that the author investigated, the data
was entered into SPSS software to process and extract the required data arrays.
2.3. The situation of Education Management Information System at Hanoi
University of Pharmacy
2.3.1. The situation of setting up data sources and identifying needed

information
Through the activities for managers, teachers and students, the author of the
thesis found that regular activities equipped with software equipment design
reached the highest average for managers.
2.3.2. The situation of developing database at Hanoi University of Pharmacy
When implementing the actual system development on the database system, the
school should exploit the psychological factors of the users mentioned above to:
(1) Building an appropriate database system with modern technology (can be
assessed through smartphones, tablets connected to the network, not just using
normal computers), to create the most favorable conditions for lecturers to access
data from this system.
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(2) Construction measures must be based on the usefulness of the online
database system for people to fully exploit from these data sources and access and
connection protocols.
(3) There is a special strategy with groups of officials in charge of Information
System with high professional qualifications, ability and experience to build a
database that needs to be updated to attract learners and users of translation. this case.
2.3.3. The situation of data gathering at Hanoi University of Pharmacy
Regarding the method of building the data collection process, the surveyed
subjects thought that EMIS was "easy to use". However, there is also the opinion
that data collection sometimes requires understanding the system that makes
people hesitate to participate in the evaluation, therefore, like all other Information
System Learning systems, it is required to provide general guidance and detailed
instructions. in using the collection system so that people have experience in
exploiting and assessing the data collection process to participate in the
information system of assessment as easily and effectively as desired.
This is the basis for the author to select a solution to develop the educational

management system of educational management (EMIS) of the school in chapter 3.
2.3.4. The situation of data processing and accuracy & reliability assessment
on general information of EMIS at Hanoi University of Pharmacy today
The current level of assessment on data processing and the accuracy and
reliability of EMIS information of the school is now the CBGV. The survey of
lecturers shows that the level of evaluation of lecturers who are interested in
assessing the system of information management of the school at present, the
content of the assessment is that there is no specialized officer in information
management education. This level of concern about the school's EMIS evaluation
object is the officers and administrators almost the same from the evaluation point.
Through the survey, the object of the author of the dissertation found that
the evaluation criteria do not have full-time officials in educational management
information and statistics.
2.3.5. The situation of information communication among units on EMIS at
Hanoi University of Pharmacy today
Averaging with 10 criteria and 3 levels of content rating that is most
appreciated is the agreed criteria and tables system in EMIS.
2.3.6. The situation of physical facilities and equipment for EMIS at Hanoi
University of Pharmacy today
Through the survey, the object of the author of the thesis realized that the
criteria of the educational management team, staff, experts and employees
(Human Resources), the investment infrastructure for IT has not been
computerized and used. substances, solvents, lab laboratories, maintenance funds
for EMIS development.
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The school's current facilities, teaching equipment and information
technology have sufficient conditions to ensure teaching and learning activities.
- The system of office equipment for clerical work, storage of the school is

connected, exported and shared information with units inside and outside the school.
- Centers, laboratories, solvents, chemicals for teaching, scientific research
of staff and internships for learners
- Headquarters (rooms, buildings) in the school are used to install the above
equipment.
2.4. The situation of managing education management information system at
Hanoi University of Pharmacy
2.4.1. The situation of formulating data sources and identifying necessary
information.
Through regular activities equipped to manage EMIS with managers,
teachers and students, the author of the thesis found that the regular activity
equipped with software equipment design reached the highest average for
managers is 2.81. for staff is 2.86 while students with 2.89 are ranked 1, the
lowest is the activity of buying books / learning materials for managers is 2.41;
lecturers is 2.39; students is 2.37 ranked 5th.
2.4.2. The situation of managing database development at Hanoi University of
Pharmacy
Criteria for assessing the level of access to sources of information The
dissertation found that the level of access interest of administrators, teachers and
students is most interested in information for student management, staff
management votes. 29; 6; 54; 3 corresponding to the rate of 31.5%; 6.5%; 58.7%;
3.3% on average 2.33 ranked 1. The information accessed through legal
documents is the lowest of the 59 votes; first; 32 votes of 64.1%; 1.1%; 34.8% on
average 1.70 ranked 8th.
2.4.3. The situation of managing data collection at Hanoi University of
Pharmacy
Actual situation of difficulties and obstacles encountered in the process of
using information for educational management activities The highest level of interest
of managers is 79 votes, 85.9% for the access to guidelines and directives of the
authorities. On time, the deposit was not timely and the budget was limited, the

lowest was 69 votes, 75.0% for the list of slow, outdated, untimely information and
information about not focusing on professional training. . The level of indifference
was 13 votes at 11.0%. For employees who prepared the list of guidelines and
directives of the higher levels, which were not sent in time and the budget was still
limited, the highest number of votes was 225; 86.9%, the lowest is 191 votes,
accounting for 73.7%. The feedback from students with the highest number of 210
votes accounted for 86.8%, the lowest was the list of guidelines, directives of higher
levels was not sent in time and the budget was limited to 32 votes; The rate is 13.2%.
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This is the basis for the author to study to choose solutions to develop the
educational management system of the school in chapter 3.
2.4.4. The situation of data processing and EMIS general information
accuracy and reliability assessment at Hanoi University of Pharmacy today
The survey of lecturers shows that the level of evaluation of lecturers who
are interested in evaluating the information system of the school currently has no
evaluation staff on educational management information and the average statistics.
1.71% ranked 1. The lowest is the content of the lack of close cooperation between
the units and organizations information inside and outside the school on average
1.75% ranked 7. This level of interest Assessment of EMIS at the present, the
subjects of the staff and administrators are almost identical in viewpoints.
Through the survey, the object of the author of the dissertation found that
the evaluation criteria do not have full-time officials in educational management
information and statistics. with the criterion of not providing timely information to
the educational managers at the Very High Level of Agree 1.51 on average;
assessment criteria have not had a close cooperation between the units and
information organizations inside and outside the field the average level of
disagreement is 1.45; No. 1.
2.4.5. The situation of managing information communication among units on

EMIS at Hanoi University of Pharmacy
The reality of information sharing among the management department of
educational management systems of Hanoi University of Pharmacy whose
subjects are managers, teachers and students is conducted via the Internet.
The database management system and information resource sharing among
departments are also required to support the synchronous deployment in setting
the necessary, appropriate, timely and accurate data.
2.4.6. The situation of managing physical facilities and equipment for EMIS at
Hanoi University of Pharmacy
About the computer system, the Institute, the Center, the subject and the
department are equipped with 3-5 computers, which are enough for each lecturer,
technician and specialist as well as key staff to be granted 01 computers and 1-2
printers per unit, the subject is also equipped with modern equipment support
devices for active teaching such as projecter, object projectors, recording, TV
screens, player…
The whole school has 3 practice rooms and a language room for teaching
English to learners, with a total of about 300 computers used for teaching and
looking up documents and searching medicines.
In terms of infrastructure, the school boldly invests in the purchase of
machinery, equipment and telecommunications networks, creating a pretty good
base for computerization of management in the school.
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* Overall assessment on managing EMIS at Hanoi University of Pharmacy
today
The survey of lecturers shows that the level of evaluation of lecturers who
are interested in evaluating EMIS management of the school at present, the
content of the assessment is that there is no specialized staff in educational
management information and statistics. Average 1.71% ranked 1. The lowest is

the content of the lack of close coordination between the units and information
organizations inside and outside the school average 1.75% ranked 7. This level of
interest Rating In terms of EMIS management, the current subjects of staff,
administrators and students are almost similar in terms of evaluation.
2.5. The situation of factors impacting EMIS management at Hanoi
University of Pharmacy
From the above data, the awareness about the importance of EMIS to the
managers and the assessment of advantages is 24 people, the rate of 26% and the
great difficulty of 68 people, the rate of 74%.
For staffs who assess the awareness of the importance of EMIS, it is
convenient for 64 people, the rate of 22.6%, the difficulty for 195 people, the rate
of 77.4%, the impact on the development of favorable science and technology is
44 people, making up 17 people. %, difficult 215 people 83% rate.
For students to assess the awareness factor about the importance of EMIS, it
is convenient for 47 people, the rate of 20.6%, the difficulty of 195 people, the
rate of 79.4%. Factors on the development of favorable science and technology
are 42 people, the rate of 17.4%, the difficulty of 200 people, the rate of 82.6%.
CONCLUSION CHAPTER 2
From the empirical research results in chapter 2, through the analysis of
EMIS and contextual EMIS management combined with the theoretical research
results achieved in chapter 1, the author goes into real research. on the reality of
EMIS management in higher education institutions - Case study at Hanoi
University of Pharmacy. To assess the status of management activities to study the
role of EMIS to increase labor productivity and management effectiveness in the
national information source in general and in a higher education institution in
particular. Accurate, timely and appropriate information for policy makers,
educational administrators and decision support systems. This study has only
partially assessed the use and responsiveness of the EMIS system.
The survey and evaluation process proposed by the author at the end of
chapter 2 includes the steps described in the form of interpretation and

diagramming. The author's recommendations in this section are also based on the
overview of the chapter 1 and the comments drawn from chapter 2 on EMIS
improvement activities for schools. The results of the survey and
recommendations from practical studies have been obtained as a database for the
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author to make a proposal on EMIS management to support the proposal of the
measures in chapter 3 on the construction aspects. develop tables and design
functional diagrams and databases to implement measures.
Chapter 3
MEASURES FOR MANAGING EDUCATION MANAGEMENT
INFORMATION SYSTEM (EMIS) IN HIGHER EDUCATION
INSTITUTIONS – A CASE STUDY AT HANOI UNIVERSITY OF
PHARMACY
3.1. Principles for developing measures
3.1.1. Principle of ensuring educational objectives of university
EMIS management is an indispensable basic condition to the educational
content and quality of the school. The EMIS management measures contribute to
the effective synchronization of the school's management purposes, contributing
to the good implementation of the school's educational tasks, so that IT
application in educational management is a job. inevitable era of science and
technology revolution 4.0. That requires that when developing plans, directing the
management of educational managers must thoroughly grasp the goals and
mission of the school.
3.1.2. Principle of management quality assurance
EMIS management is not only an issue of EMIS development, but also
important to control how the system operates when IT development strategy
needs to train the quality of qualified staff to carry out the assigned tasks.
Concurrently use effectively system development team. Therefore, the proposed

measures must ensure the rumor towards improving the quality at all stages and
contents of management.
3.1.3. Principle of ensuring uniformity and uniformity
EMIS development is a process with many stages that are closely related:
planning - training - training - using - evaluating. The development of EMIS
involves many stages, many functions that have an organic relationship with the
management of other activities in the school, so the measures include impacts on
all stages of the management process., on the components of EMIS development
and development into the participants of this process. The measures must have a
close and unified relationship with each other to create an integrated and
synchronized impact on the management process.
3.1.4. Principle of ensuring conformity with the university’s situation
In order to develop EMIS, the school needs to pay attention to the
elements of technical infrastructure, Internet, information systems, databases, ...
the training of informatics teaching staff to serve the work, the application of IT in
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schools requires the development of facilities and human resources. It is important
to always remember that EMIS development is not IT development.
3.1.5. Measures for managing EMIS must be practical and suitable with the
financial resource situation of the university
Meeting this need when developing measures should indicate what needs to
be done, the content and how to carry out the work in a specific way. Measures
are designed to suit the school's resources, meeting the school's professional
competence in terms of facilities management and other school resources.
3.2. Measures for managing education management information system at
Hanoi University of Pharmacy
3.2.1. Measure 1: Enhancing awareness on the importance of education
management information system for all staff at Hanoi University of Pharmacy

3.2.2. Measure 2: Directing to perfect the database system for education
management information system
3.2.3. Measure 3: Perfecting the system of standards, criteria and tables for the
educational management information system of Hanoi University of Pharmacy
3.2.4. Measure 4: The issue of capacity development of EMIS management
staff of Hanoi University of Pharmacy should be a priority in the staff
development strategy of Hanoi University of Pharmacy.
3.2.5. Measure 5: Strengthening and directing the supplementation and
completion of facilities and application of modern advanced science and
technology into the educational management information system of Hanoi
University of Pharmacy
3.2.6. Measure 6: Developing and issuing supportive
policies to improve the efficiency of information
technology application of Hanoi University of Pharmacy
3.3. TESTS ON THE NECESSITY AND FEASIBILITY OF THE
PROPOSED MEASURES
3.3.1. Purpose, contents, objectives and testing methods
Testing purpose: To solicit opinions of experts and managers to assess the
necessity and feasibility of the measures.
Testing Contents: Testing the necessity and feasibility of 6 proposed
management solutions for educational management systems of education
Testing Subjects and scope: 92 managers and 92 staff of Hanoi University of
Pharmacy.
Testing method: questionnaires
Experts have commented on the urgency, practicality and feasibility of the
implementation solutions.
3.3.2. Methods for evaluating test results
The test content is assessed in 3 levels: Very necessary / Very feasible (3
points); Necessary / Feasible (2 points); Less necessary / Feasible (1 point).
20

X=

∑n ×x
i

i

n

i

Including:

: medium score;

n: total number of samples/ respondents; : No of respondents selecting
option i (i=1,2,3); : is the evaluating point for option i
3.3.3. Testing results
* Measures
The results of the experiment show that 6 proposed measures are evaluated by the
experts as feasible and very urgent.
3.4. Experimenting measures
Experimenting measure 5: Strengthening facilities and application of
modern advanced science and technology into the educational management
information system of Hanoi University of Pharmacy
3.4.1. Experimenting purpose
In order to understand the evaluation of target groups on the urgency and
feasibility of each measure group, the author designed form 7 (Appendix 1) as a

tool to neutralize opinions, in addition to the author. There are also open-ended
questions to complete the proposed management measures. The objects to be
consulted are administrators, teachers, students of the school and scientists.
3.4.2. Experimenting plan
The process of testing this measure is carried out through three specific stages:
- From December 2016 to March 2017, Phase 1 trials were conducted:
Planning interview research and consultation among managers, staff and students.
3.4.3. Experimenting contents
An evaluation of the initial process of checking the use of EMIS by the
current units. The content includes the proposal, finalizing forms, reviewing and
developing criteria to have an effective EMIS organization.
3.4.4. Criteria and rating scale
Rating scale:
When the survey results are available, the author of the thesis uses many
data processing methods to evaluate such as SPSS software, the probability of
specific statistics with evaluation scale.
3.4.5. Experimenting method and procedures
Implement activities to raise awareness for managers, teachers and students
about the need to build EMIS system according to the school development
orientation.
3.4.6. Experimenting results
- Regarding the urgency: Most of the managing officers and staff consulted
assessed the measures of EMIS management development at Hanoi University of
Pharmacy proposed in the highly urgent topic. This proves that the reality of

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EMIS management development is facing many big problems and need to take
measures soon.

- Feasibility: The score of assessing the feasibility of EMIS management
development groups is not high, but assessing the urgency, but most of the
respondents think that the measure groups have High feasibility.

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CONCLUSION CHAPTER 3
After analyzing the theory, current situation and specific requirements of
EMIS for the management of the Hanoi University of Pharmacy today, in chapter
3, the dissertation has proposed 6 measures:
The above measures have been clearly stated about their purpose, meaning
and content as well as the steps taken.
In order to have a basis for confirming the measures, the author has conducted
a verification of the urgency and feasibility of the measures through two main types
of managers and lecturers. By the method of assigning each level of awareness to a
point level and calculating the average score for comparison, the verification process
of evaluation shows that all six measures are highly urgent and feasible.
The author has also conducted a trial of Measure 5. The test results confirm
that the measure is feasible, bringing high efficiency in strengthening the direction
of the addition and improvement of facilities and scientific applications.
Advanced and modern technology into EMIS of Hanoi University of Pharmacy.
CONCLUSION AND RECOMMENDATION
1. CONCLUSION
1.1. Theoretically: The research of the thesis topic has oriented and
established a database to help the author research the thesis systematically on
EMIS management measures including elements, helping the author to system
The content and methods of management of EMIS management system, at the
same time the author has built a theoretical framework for EMIS management in
the university with 6 basic contents, namely: (1) Managing the establishment of

data sources and identify the types of information needed; (2) Construction
management of database systems; (3) Managing data collection process; (4)
Manage data processing and evaluate the accuracy and reliability of information;
(5) Managing information sharing among departments; (6) Manage facilities and
equipment for EMIS management activities.
1.2. Practically: From the research results in Chapter 1, the author goes
into a practical study on EMIS management in higher education institutions Case studies at Hanoi University of Pharmacy. By studying and processing the
results of the survey, the author can confirm that the management of the EMIS
education management information system has advantages and limitations.
Practical tests and researches show that EMIS management has not been carried
out synchronously in the orientation of the operation of information systems in a
higher education institution, which has not been scientifically organized in school.
Therefore, the formation of an EMIS management approach based on the
operation of the information system in a higher education institution will
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supplement the systematic solidification of EMIS management, increasing
adaptability. in management work at the university.
1.3. Research findings: The thesis suggests 6 EMIS management measures
that demonstrate the results of the testing of urgency and feasibility from which a
practical measure is applied at Hanoi University of Pharmacy. The findings show
that the thesis has closely followed the requirements, objectives and research tasks
set out. The thesis is also practical because it solves urgent problems and EMIS
management development strategy in the context of educational innovation with
great challenges and fluctuations in the context of integration. and especially
innovating the 4th scientific revolution. With the above studies, the author hopes to
contribute to improving the efficiency and management effectiveness, especially
the management of EMIS. Especially with the expectation, the measures of the
thesis will be expanded to be used for administrators, teachers and students.

2. RECOMMENDATION
2.1. For Hanoi University of Pharmacy
Firstly, the school's leaders should be more aware of the role and
importance of EMIS. Soon decide whether to receive software transfer or build
your own effective and advanced management software. In the process of
implementing the school's EMIS development plan, it is necessary to follow the
training objectives as well as the school's training management innovation. An
extremely important requirement is that the School's EMIS needs to be linked to
the outside to exchange information, especially information about the training
needs of the society and modern education trends in the world.
2.2. For managers of offices and departments of the University
School administrators continue to raise awareness about the importance of
EMIS.
With the Training Department, it is best to combine the program
management, the schedule and the student management from admission to the
profile, career and registration of credit accumulation plan. semester, academic
results and other areas. The IT department must work closely with this department
to make it easy to operate and acquire management information, combining the
modernity of ICT with the principles of education that need to be followed.
2.3. For managers and lecturers
Need to raise awareness about the importance of EMIS, combining selffostering ICT knowledge to contribute practically in lecture design, scientific
research and professional, teaching, practical and scientific research, in
administrative and archival work.

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LIST OF PUBLICATIONS RELATING TO THE THESIS
1. "Developing education management information system in universities",
Journal of Educational Management, Institute of Educational Management. (No.

66 of November 2014), pp. 36 - 39.
2. "Developing the faculty of informatics instructors at Hanoi University of
Pharmacy from a standardized point of view", Journal of Educational Equipment,
Agency of Vietnam Association of Educational Devices, (No. 111 November
2014), Tr. 13 - 15.
3. "Training quality management at Hanoi University of Pharmacy under the
approach of Overall Quality Management (TQM)", Journal of Educational
Management, National Academy of Education Management. (No. 80 January
2016), Tr. 52 - 56.
4. "Managing the Educational Management Information System (EMIS) at a
higher education institution", Journal of Educational Management, National
Academy of Educational Management. (June 6, 2017), pp. 91 - 94.
5. "The reality of managing EMIS education management information system in
some universities today", Proceedings of International Science Conference,
Academy of Educational Management. (Special issue, 2017), pp. 235 - 239.
6. "Actual situation of managing the educational management information system
at Hanoi University of Pharmacy", Proceedings of International Science
Conference, National Academy of Educational Management. (Hanoi - 2018), pp.
343 - 352.

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