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<b>Sample Business Letters (1-100)</b>

<i>(Sample Business Letters are listed in Alphabetical Orde)</i>

Disclaimer: Be aware that some of these sample letters have legal, financial, or other
implications. If you are not sure about the use of any letter, consult with an appropriate
professional first.

<b>Index</b>

1. 10-Day Notice Before Collections on Delinquent Account
2. 30-Day Notice to Quit

3. Acceptance of Counter Proposal

4. Acceptance of Order With Delivery in Lots
5. Acceptance of Purchase Security Agreement
6. Acceptance of Resignation

7. Acknowledged Receipt of Goods
8. Acknowledged Resignation

9. Acknowledgement and Acceptance of Order

10. Acknowledgement from Publisher, Comments Referred to Author
11. Acknowledgement of Application

12. Acknowledgement of Cancellation of Backorder
13. Acknowledgement of Change in Meeting Date
14. Acknowledgement of Customer Praise of Employee
15. Acknowledgement of Letter

16. Acknowledgement of Merchandise Returned for Repair
17. Acknowledgement of Modified Terms

18. Acknowledgement of Notification of Lease Transfer
19. Acknowledgement of Receipt (Documents)

20. Acknowledgement of Receipt of Estimate

21. Acknowledgement of Request for Bid, Confirmation of Deadline
22. Acknowledgement of Unsolicited Idea

23. Acknowledgement of Warranty and Instruction for Product Return
24. Acknowledgment of Correspondence Indicating Postal Delay
25. Advance Notice of Out of Business Sale

26. Affidavit for Lost, Stolen, Destroyed Stock Certificate
27. Affidavit of No Lien

28. Agreement to Compromise Debt
29. Agreement to Extend Debt Payment
30. Amendment to Lease

31. Announcement of Additional Location
32. Announcement of Business Name Change
33. Announcement of Catalog Price Reductions
34. Announcement of Change of Address

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36. Announcement of Clearance Sale

37. Announcement of Free Delivery Limitations Change
38. Announcement of New Area Representative

39. Announcement of New Area Representative Visit
40. Announcement of New Business Opening

41. Announcement of New Discount
42. Announcement of New Pricing Policy
43. Announcement of New Shipment Arrival
44. Announcement of Partnership Buyout
45. Announcement of Price Increase
46. Announcement of Price Reduction

47. Announcement of Special Discount Offer

48. Apology & Proposal on Overshipped Merchandise
49. Apology After Cancellation of Order

50. Apology and Replacement of Damaged Goods

51. Apology and Request for Extension of Time to Deliver Goods
52. Apology and Tender of Compensation

53. Apology for Accounting Errors and Past Due Notices
54. Apology for Delay of Refund

55. Apology for Delayed Response & Request for Meeting
56. Apology for Not Crediting Payment

57. Apology for Not Crediting Payment from Prompt Payer

58. Apology for Overshipment

59. Apology for Poor Service Rating on Customer Questionnaire
60. Apology to Customer for Accounting Error

61. Apology to Receiver of NSF Check
62. Application for License

63. Appointment for Employment Interview and Testing
64. Appointment for Testing

65. Assignment

66. Assignment and Transfer of Stock Certificate
67. Assignment of a Claim for Damages

68. Assignment of Accounts Receivable (With Non-Recourse)
69. Assignment of Accounts Receivable (With Recourse)
70. Assignment of Contract

71. Assignment of Copyright
72. Assignment of Deed of Trust
73. Assignment of Income
74. Assignment of Lease
75. Assignment of Lease
76. Assignment of Lien

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82. Authorization to Direct Bill for Corporate Guest
83. Bid for the Purchase of Real Property (Probate)
84. Bill of Sale

85. Bill of Sale (with Warranty of Title)
86. Business Credit Application

87. Business Credit Application Form

88. Certificate of Abandonment of Fictitious Business Name
89. Certificate of Installation, Leased Equipment

90. Certification of Satisfaction of Lien
91. Change of Address Awaiting Refund

92. Charge Account Credit Limit Raise Notification
93. Charge Account Terms and Conditions Form

94. Charge Back Application of Discount on Delayed Shipment
95. Collateral Decision, Request for Preparation of Loan Documents
96. Collections Follow-Up on Release of Pending Order

97. Collections Report on Current Status of Debt
98. Commendation

99. Commendation and Refusal of Request for Raise
100. Commercial Account Analysis Form

<b>10-Day Notice Before Collections on Delinquent Account </b>
Dear

I have written to you several times over the past three
months requesting an explanation on why you have failed
to bring your account with us current.

By ignoring these requests, you are damaging the
excellent credit record you had previously maintained
with our company. In addition, you are incurring
additional expense to yourself and to us.

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<b>30-Day Notice to Quit </b>

NOTICE TO QUIT

TO _________________________, Tenant in possession:
Take notice that your month to month tenancy of the
herein described premises is hereby terminated at the
expiration of 30 days after service of this notice on you,
and that you are hereby required to quit and on said date
deliver up to me the possession of the premises now held
and occupied by you under such tenancy.

Said premises are known as:

__________(name of building)__________
__________( address )__________

__________(city, state, zip)__________

This is intended as a 30 days' notice to quit, for
the purpose of terminating your tenancy aforesaid.

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<b>Acceptance of Counter Proposal </b>
Dear

Your counter proposal on the above referenced project
has been reviewed and is acceptable in its entirety.

We are enclosing an executed copy of the agreement along
with two copies for your files.

We are enthusiastically looking forward to this project
and are pleased about having the opportunity to work
together.

Acceptance of Order With Delivery in Lots
ACCEPTANCE OF ORDER WITH

DELIVERY IN LOTS
Date: _

To: _ (Customer)

We acknowledge acceptance of your order as per your order
of _, 19_. The goods will be shipped to you in the following

lots: (Specify lots and delivery schedule)

We request that payment be made as each lot is received.
Very truly,

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<b>Acceptance of Purchase Security Agreement </b>
Dear

Attached is an accepted copy of your Purchase Security
Agreement for the (specify equipment).

There are (number) remaining quarterly payments. Your
first quarterly payment will be due on (date) , and

we will mail you an invoice for it approximately one month
prior to that date. Please return the remittance portion
of the invoice with your check.

Under the Agreement, this contract is non-cancelable during
the term of the contract. The balance, however, can be paid
off at any time prior to the expiration of the contract.
We would like to take this opportunity to express our
appreciation for your business. If you have any questions
concerning your contract, or if we can be of service to you
in any way, please let us know.

Acceptance of Resignation
Dear

It is with deep regret, that we accept your resignation
as (position) of the (organization)

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<b>Acknowledged Receipt of Goods </b>

ACKNOWLEDGED RECEIPT OF GOODS

The undersigned hereby acknowledges receipt and delivery
of the goods described on the annexed list or invoice and
further acknowledges that said goods have been inspected and
are without defect.

Signed under seal this _ day of _, 19_.

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<b>Acknowledged Resignation </b>

ACKNOWLEDGED RESIGNATION

Date: _

To: _

Please be advised that the undersigned hereby resigns as
_, of the corporation effective upon acceptance.

Please acknowledge acceptance of said resignation on
behalf of the corporation.

Very truly,

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The foregoing has been accepted pursuant to vote of the directors/stockholders of the
corporation effective _, 19_.

_______________________________
For the corporation

<b>Acknowledgement and Acceptance of Order </b>
ACKNOWLEDGEMENT AND ACCEPTANCE
OF ORDER

Date: _

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We are in receipt of your order as contained in the
attached purchase order form.

We confirm acceptance on said order subject only to the
following exceptions: (Describe)

On exceptions noted, we shall assume you agree to same
unless objection is received within ten days of receipt of
this notice.

Thank you for your patronage.

Very truly,

_______________________________

<b>Acknowledgement from Publisher, Comments Referred to Author </b>
Dear

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We value our readership and are proud to have you as a
member of our family of subscribers.

<b>Acknowledgement of Application </b>

ACKNOWLEDGEMENT OF APPLICATION

Date: _

To: _ (Applicant)

We appreciate your interest in being employed by our firm.
We regret to inform you, however, that the available
position(s) has been filled, and we cannot give your
application further consideration at the present time.
Your application will be kept on file for future reference
should an opening arise.

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_______________________________
<b>12.</b>

<b>Acknowledgement of Cancellation of Backorder </b>
Dear

We have received your letter acknowledging receipt of
the items we mailed to you and noticing us to cancel
shipment of your order for those items which are back
ordered.

We will be issuing you a refund as soon as we have
completed the necessary paperwork for your account.
We would like to take this opportunity to thank you for
shopping through (name) Our new (specify)

catalog should be arriving at your home shortly, and I
believe you will be pleased by some of the beautiful
choices our buyers have made this season.

Thank you for your patience and understanding and for
providing us with the opportunity to be of service to you.

<b>Acknowledgement of Change in Meeting Date </b>
Dear

Pursuant to your request, we have changed your meeting
with (name of individual) to (time), on (date)

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<b>Acknowledgement of Customer Praise of Employee </b>
Dear

Thank you for your kind letter regarding your exceptional
treatment by one of our employees. A copy of your letter
has been forwarded to the personnel department and will be
included in the employee's file.

So seldom is it that a customer takes the time to write a
letter of appreciation, that I feel moved to reward your
initiative.

Please accept the enclosed certificate, which, when
presented, will entitle the bearer to a ten percent

discount on the merchandise being purchased at that time.
This is but a small token of our appreciation of customers
such as you, upon whose satisfaction we have been allowed
to grow and prosper in this highly competitive marketplace.

Again, on behalf of our entire organization, a heart-felt
thank you.

<b>Acknowledgement of Letter </b>
Dear

Because Mr. Jones is out of the office for the next two
weeks I am acknowledging receipt of your letter dated
May 20, l983. It will be brought to his attention
immediately upon his return.

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<b>Acknowledgement of Merchandise Returned for Repair </b>
Dear

The (product name and model number) that you
mailed to us for repair was received on (date)

We will be returning it to you as soon as the necessary
adjustments are made.

We are sorry that you experienced a problem with our
product and want to thank you for purchasing a
(name of product)

<b>Acknowledgement of Modified Terms </b>
ACKNOWLEDGEMENT OF

MODIFIED TERMS

Date: _

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Reference is made to the contract or order between us
dated _, 19_.

This letter will acknowledge that the contract is

modified and superseded by the following change in terms:
(Describe changed terms)

Unless we immediately hear from you to the contrary, we
shall assume said modification is mutually agreeable.

Very truly,

_______________________________

<b>Acknowledgement of Notification of Lease Transfer </b>
Gentlemen:

(name of leasing company) has received a notification that

the equipment we are leasing to (name of previous lessee)
will be transferred to and/or used by the (transferee.)
We have modified our records to direct future invoices to:
(new lessee)

(address)
(city,state,zip)

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month initial lease term.

In consenting to this change, it is understood that (name
of transferee) agrees to pay the rent and perform all other
obligations required to be performed by the lessee in the
lease.

Should you have occasion to correspond with us regarding
this lease, please include the complete lessee number and
direct your inquiry to our Customer Service Department.
This will ensure a prompt reply.

Thank you and we look forward to your continued interest
in our services.

<b>Acknowledgement of Receipt (Documents) </b>
(date) ACKNOWLEDGMENT OF RECEIPT
I hereby acknowledge the receipt of the following
documents from the firm of (firm) :

1.
2.
3.
4.

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<b>Acknowledgement of Receipt of Estimate </b>
Dear

This is to inform you that we have carefully reviewed your
estimate on the parking lot refurbishing. We are planning
to contract with you for this work.

We are unable to let this contract immediately, as final
approval of expenditures of this nature must come from the
head office in New York.

We expect to receive approval or disapproval within the
next 30 days. At such time, we will contact you with
instructions accordingly.

If we may be of any assistance in the meantime please
feel free to contact this office.

<b>Acknowledgement of Request for Bid, Confirmation of Deadline </b>
Dear

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<b>Acknowledgement of Unsolicited Idea </b>

ACKNOWLEDGEMENT OF UNSOLICITED IDEAS
Dear _:

We appreciate your interest in submitting to us an idea
or proposal relative to: _

Our firm receives many ideas, suggestions and proposals,
and has many of its own projects under development. Therefore,
it is possible the idea or proposal you plan to submit to us
has been considered and/or may already be in the planning
stages.

Nevertheless, we would be pleased to accept your idea or
proposal for review, provided it is accompanied by this
acknowledgement letter signed by you.

It is understood that:

1. Samples or other submissions will be returned to the
submitter only if return postage or freight is prepaid.
2. The company accepts no responsibility for casualty or
loss to samples in our possession.

3. The company can accept no responsibility for holding
any information in confidence.

4. The company shall pay compensation only in the event
it, a) accepts the idea, b) has received the idea only
from the submitter, and c) reaches agreement with the
submitter as to terms and conditions.

If these terms are acceptable to you, please sign where indicated below and return
together with your idea or proposal.

Very truly,

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Submitter
<b>23.</b>

<b>Acknowledgement of Warranty and Instruction for Product Return </b>
Dear

We are sorry to hear that you have been experiencing
problems with your new (name of product).

While we do ask that our customers contact their dealer in
the event of a problem, we recognize that, in your case, it
his would be impossible. Therefore, if you will carefully
package the unit in its original carton and send it to us,
our "doctors" will put it through a thorough examination to
determine the source of the problem.

If the problem turns out to be a minor adjustment, we shall
make the repair and be sure to return the (product) to you
within thirty days. If our determination is that the unit
is defective, we will send you an immediate replacement.

Again, I am sorry that you experienced this difficulty and
wish to thank you for your patience and for purchasing our
(product).

<b>Acknowledgment of Correspondence Indicating Postal Delay </b>
Dear

Thank you for your order. At this time we cannot fill your
order due to an unexpected shipment delay from our overseas
suppliers.

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Thank you for your anticipated patience in this matter.

25.

<b>Advance Notice of Out of Business Sale </b>
Dear

It is true, we are going out of business!

My wife and I have decided that now that the children
are grown, we are going to do some of things we could
only dream about for so many years.

So, starting on (date) , everything in our store

which includes our merchandise, our racks, our fixtures,
our showcases and even our delivery truck will be up for

sale and prices that are too good to be true.

As a good and valuable customer of ours, we thought you
would be interested in this advance notice of sale that
we are sending out today.

We will look forward to seeing you on the (date)

26.

<b>Affidavit for Lost, Stolen, Destroyed Stock Certificate </b>

AFFIDAVIT FOR LOST, STOLEN, DESTROYED STOCK CERTIFICATE
State of ______________________

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That I reside at (address) , (city) , (state)

That I am the legal and beneficial owner of (number)
shares of the (specify class) stock of (corporation)
represented by certificates described as follows:
Number Date Registered Name

That said certificates (were or were not) endorsed.

That I have not assigned, hypothecated, pledged, or in any
other way disposed of either the stock certificates or my
rights as a stockholder, in whole or in part.

That I am entitled to full and exclusive possession of said
certificates.

That the circumstances surrounding the (loss, or theft,
or destruction, or disappearance) of said certificates
and my attempt to locate them are as follows:

That the purpose of preparing this affidavit is to induce
(corporation) to issue new certificates to replace those
that have been (lost, stolen, destroyed).

I hereby agree to surrender to (corporation) the

original certificates issued to me should they hereafter
come into my possession or control.

Dated:_____________________
____________________

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27.

<b>Affidavit of No Lien </b>
AFFIDAVIT OF NO LIEN

STATE OF___________________
COUNTY OF__________________

Before me, a duly commissioned Notary Public within and for
the State and County aforesaid, personally appeared________
_________who, after being duly sworn as required by law,
deposes and says:

1. That he is the ___________________(title) of __________
________________________________(firm).

2.That_____________________(said firm) is the owner of the
improved property known and legally described as follows:
SEE EXHIBIT "A" ATTACHED HERETO

(set forth legal description)

3. That ___________________is not the subject to any
bankruptcy, creditor's reorganization or insolvency

proceeding and none are pending, contemplated or threatened.
4. That ____________________has possession of the

property and that there is no other person in possession
who has any right in the property.

5. That there are no unrecorded labor, mechanic's or
materialmen's liens against the property and no material
has been furnished or labor performed on the property which
has not been paid in full.

6. That there are no unrecorded easements, liens of
assessments for sanitary sewers, paving or other public
utilities against said property.

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description against any fixtures or equipment located on

the said premises.

8. That there are no existing contracts for sale, options
to purchase or unrecorded deeds or mortgages existing
against said property.

9. That this affidavit is made for the purpose of_________

__________________________________________________________
_________________________

(signature)

Subscribed and sworn to before me this ___ day of _______,
19__.

______________________

My commission expires________ NOTARY PUBLIC

28.

<b>Agreement to Compromise Debt </b>

AGREEMENT TO COMPROMISE DEBT

FOR VALUE RECEIVED, the undersigned being a creditor of _
(Company) hereby enters into an agreement to compromise and
reduce the indebtedness due the undersigned on the following
terms and conditions:

1. The Company and the undersigned acknowledge that the
present debt due is $_.

2. The parties agree that the undersigned shall accept the
sum of $_ as full and total payment on said debt and in
complete discharge of all monies presently due,

provided the sum herein shall be punctually paid in
the manner following:

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3. In the event the Company fails to punctually pay the
reduced amount, the undersigned creditor shall have
full rights to prosecute it claim for the total debt
due under paragraph 1 (less payments made).

4. This agreement shall be binding upon and inure to the
benefit of the parties, their successors, assigns and
personal representatives.

Signed under seal this _ day of _, 19_.

_______________________________
Creditor

_______________________________
Company

29.

<b>Agreement to Extend Debt Payment </b>
AGREEMENT TO EXTEND

DEBT PAYMENT

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(Company), hereby acknowledge and agree that:

1. The Company presently owes the Creditor the sum of
$_, said sum being presently due and payable.

2. In further consideration of the Creditor's

forbearance, the Company agrees to pay said debt on
extended terms in the manner following:

3. In the event the Company fails to make any payments
punctually on the agreed extended terms, the Creditor
shall have full rights to proceed for the collection
of the entire balance then remaining.

4. This agreement shall be binding upon and inure to the
benefit of the parties, their successors, assigns and
personal representatives.

Signed under seal this _ day of _, 19_.

___________________________
Creditor

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30.

<b>Amendment to Lease </b>
AMENDMENT TO LEASE

FOR GOOD CONSIDERATION, _ (Landlord), and _ (Tenant),
under a certain lease agreement between them for premises
known as _, dated _, 19_ hereby modify and amend said lease in
the following particulars: (Describe modified terms)

All other terms shall remain as contained.
Signed under seal this _ day of _, 19_.

______________________________
Landlord

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31.

<b>Announcement of Additional Location </b>

( Name of Company )
is pleased to announce

the addition of a new location for your convenience
Our address is:

4500 4th Street North

St. Petersburg, Florida 33702
Telephone (813) 546-6941

<b>Announcement of Business Name Change </b>
Dear

As our new letterhead indicates, we have recently changed
the name of our business from (old name) to (new name)
There has been no change in management and we will be
providing the same products and fine service on which we
have built our reputation in the industry. We would
appreciate it if you would bring this announcement to the
attention of your accounts payable department and direct
them accordingly.

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<b> Announcement of Catalog Price Reductions </b>
Dear

This is my favorite kind of letter. How many letters have
I had to write over the years advising you of a price
increase? Why, you ask, am I so happy? Read on.
This is to advise you that, for a limited period of time,
we are reducing prices on certain items in our catalog.
Take a moment to review the enclosed catalog. I have
circled in red ink the items that are temporarily reduced.

What an opportunity!

Please take advantage of these prices. If you wish to
order large quantities, or stagger shipments, give me a
call and we will try to work out mutually acceptable
terms and conditions.

In any event, get your order in, as these prices are only
in effect until (date)

I do enjoy writing this type of letter. Thank you in
advance for your order.

<b>Announcement of Change of Address </b>
Dear

As of Monday, July 1, 1986, Kabuki Sales Corporation of
America's Eastern Regional Office will be located in our
new offices and warehouse building at 401 Grandiosa
Boulevard, Tampa, Florida, 33715. The telephone number
for this new location is (813) 555-5428.

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<b>Announcement of Change of Address for Billing </b>
Gentlemen:

Our new building is completed and we have moved into our

brand new offices.

Our new address and telephone number is as follows:
(address)

(city,state,zip)
(telephone)

Thank you for bringing this announcement to the attention
of your accounting department.

<b>Announcement of Clearance Sale </b>

( Name of Company )
is pleased to announce our
SUMMER CLEARANCE SALE

Offering 50% Off On All Summer Merchandise
Including Designer Fashions

commencing on August 1, 1986
We Hope To See You !

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<b>Announcement of Free Delivery Limitations Change </b>
Dear

There has been a change in our delivery service policy
which we would like to bring to your attention.

We have always provided free delivery for any orders
placed with the (firm) , regardless of the

size of the order. Due to the increase in the price of
fuel, we must now limit this free delivery service to
any orders over $ , not including the purchase of
cigarettes. We regret the necessity of imposing this
restriction.

We wish to take this opportunity to thank you for being
one of our most valued customers.

<b>Announcement of New Area Representative </b>
Dear

It is my great pleasure to advise you that (name of new
sales representative) will now be representing our firm
in your area.

(name of individual) has been handling our accounts in
(locale) for some time and is extremely knowledgeable in
the field of (specify)

Your new representative is scheduled to visit your office on
(date)

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Dear

We have assigned (name of rep) as our new
representative for your area. (name of rep)
has been with our firm for quite some time and is
extremely experienced in all aspects of our production.
(name of rep) will be coming to (name of city)

on (date) and will be calling on you in the

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<b>Announcement of New Business Opening </b>
Gentlemen:

This is to inform you that The ( Name of Company )
is now open and is located at 4500 4th Avenue North,
St. Petersburg, Florida.

Our store offers a complete and diverse line of computer
software packages for both personal and business

application. Since we do not represent any individual
computer hardware manufacturer, the products that we
carry are compatible with many systems. We are therefore
able to offer to our customers a wide range of excellent
software packages. Enclosed, for your review, is a
partial list of the items we currently have available.
We hope that you will come and visit us soon.

<b>Announcement of New Discount </b>
Dear

It is with great pleasure that we have recently welcomed
(name) to our beauty salon. (name) was

previously with (name of previous salon) in
(city) and we feel privileged that he has chosen
to work with (shop name)

We would like to take this opportunity to inform you of
another change that has taken place in our salon. Now, if
you make an appointment to have more than one treatment
done on the same day, we are offering a discount. For
example, if you are having your hair done and also having
us apply sculptured nails, the cost for your nail

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<b>Announcement of New Pricing Policy </b>
Dear

It has been our policy in the past to supply ice to our

customers when their ice machine has broken down. Because
we have many customers who are paying later and later, we
are forced to set down stronger company policies. Our new

policy will go into effect August 3, 1986, and is as follows:
1. If the customer is more than 15 days late in their monthly
payment and the machine is not working, we will not supply
ice. We will repair the machine, and the number of days in
which the machine has not been in service will be credited to
the customer's account. At the time of our service call we
will expect payment in full of any unpaid balance due us.
2. There will be a sur-charge on accounts falling more than
30 days behind.

While I am sorry that we must go to such extremes as those
outlined above, I am afraid that there is no alternative.
Our company policy is, and always has been, to provide the
best service available to our customers. We can only

continue to do this with our customer's cooperation.
If there are any questions regarding our new policy, please
give me a call.

<b>Announcement of New Shipment Arrival </b>
Dear

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We really found some marvelous pieces and when I tell
you that our container was jammed full, believe me,
it was full.

We welcome you to come, browse, buy if you like and
join us in a cup of espresso. We know you won't be

sorry! See you soon.

<b>Announcement of Partnership Buyout </b>
Dear

This is to inform you that I have purchased all of the
interest of my former partner, (name) , and that

he is no longer associated with the firm of (name of firm)
Our business will continue to provide the same high quality
products and service on which we have built our reputation
and this internal change will in no way effect our company
policy or manner of conducting business.

I would like to take this opportunity to thank you for the
courtesies you have shown us in the past, and hope that you
will let us continue to serve your business in a way that
is mutually beneficial and profitable to us both.

<b>Announcement of Price Increase </b>
Dear

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goes into effect on (date) Any orders placed between
now and (date of increase) will be honored at the lower
prices.

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<b>Announcement of Price Reduction </b>
Dear

Rarely do we have the opportunity to inform our customers
of such good news. The legislature's tariff ruling which
was handed down on May 15th, 1986, has made it possible
for our company to reduce our list price for Egyptian
cotton. Effective as of June 1, 1986, all full orders
received for six week delivery will be billed as follows:
STOCK OLD PRICE NEW PRICE

#0134 $57.00 $51.30
#0135 $53.00 $47.70
#0136 $49.00 $44.10

We are very pleased to be able to pass this savings
directly on to you. These prices do not include the
additional 2 per cent discount that is offered to our
customers who pay within the 10 day discount period.

<b>Announcement of Special Discount Offer </b>
Dear

This is to announce our 10% Special Discount Offer that
we are making on all orders for the following items for
the month of (month) only:

__________________________________________________
_________________________________________________
_________________________________________________
This 10% discount is available on any order set for

delivery from (date) through (date) ,

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valued customer.

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<b>Apology & Proposal on Overshipped Merchandise </b>
Dear

In deference to your valuable time, I would like to get
straight to the point and say that we were wrong.

Your purchase order clearly stated 30 cases. The shipment
of 60 cases was our error. Meanwhile, there are two
options available at this time; you can keep the

additional merchandise and we will bill you thirty days
from now, or we will arrange to have it picked up at your
loading dock and issue a credit to you. Please let me
know of your preference.

We will do everything in our power to ensure that this
type of error does not occur again. Thank you for your
understanding. If I can be of any assistance in any way,

please do not hesitate to call on me.

<b> Apology After Cancellation of Order </b>
Dear

This is to acknowledge receipt of your letter of (date)
in which you set forth your reasons for canceling your
purchase order #

I am very sorry about the misunderstanding that led to
this cancellation and have taken the matter up with
management in order to ensure that a problem of this
nature does not occur again.

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<b>Apology and Replacement of Damaged Goods </b>
Dear

It was distressing to learn that the chocolate we shipped
to your firm last week arrived in bits and pieces. Per
your request, a new shipment for 30 lbs. left our dock this
morning and is scheduled for afternoon delivery to you on
May 26th. Please turn over the damaged goods to the driver
at the time of deliver.

I am sorry that this unfortunate incident occurred and
sincerely appreciate your continued patronage.

<b>Apology and Request for Extension of Time to Deliver Goods </b>
Dear

This is to acknowledge that we are in receipt of your
notice whereby you informed us that the goods shipped to
you on (date) did not conform to our agreement dated
(date).

We regret this unintentional mistake on our part, the
reasons for which were (explanation)

While we recognize that the time for performing under this
agreement has expired, we are requesting that you extend
the time to (date) in order that we may cure the

defect by replacing the shipment with goods that conform
to our agreement.

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<b>Apology and Tender of Compensation </b>
Dear

Thank you for your letter of (date) in which you
informed us that (product) you purchased was (nature
of problem).

We are sorry that you experienced this problem and are
enclosing (nature of compensation). While we make every
attempt to ensure that our products are (address

complaint), this unfortunate incident can occasionally
occur.

We are very appreciative that you have taken the time to
bring this to our attention and would like to thank you
for purchasing our products.

<b>Apology for Accounting Errors and Past Due Notices </b>
Dear

You deserve an explanation for what went wrong in our
accounting department, and I hope that this letter will
serve to resolve our recent difficulties.

I know that you can appreciate the fact that it has
taken some time to find out exactly what occurred, and,
therefore, please accept our apologies for the delay in
this response.

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I know how exasperating this has been for you and I am
deeply sorry that it has taken so long to straighten out
this problem. While there is a procedure within our firm
to preclude this type of error from occurring, we are
reinforcing this procedure.

You have been a valued customer of ours for a long time
and we appreciate your affording us the opportunity to serve
you. You may rest assured that this problem will not

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<b>Apology for Delay of Refund </b>
Dear

After reading your letter of (date) , I can thoroughly
understand why you are running out of patience.

While it would be easy to place the blame on our computer,
this poor fellow has received enough abuse since joining
our firm. After all, he only follows the orders that are
given to him. Therefore, please accept my apology for the
delay in refunding your money for (basis of adjustment)
Our bookkeeping department has been instructed to issue a
check to you at once, which you should be receiving within
a few days.

I am grateful that your letter was brought to my attention
and I appreciate your perseverance in settling this matter.
Once again, I am very sorry for the inconvenience this has
caused you.

<b>Apology for Delayed Response & Request for Meeting </b>

Gentlemen:

This is to inform you that we are unable to make delivery
on the above referenced purchase order on the date
indicated.

We should have our merchandise ready to ship within 10 days
of the original delivery date and we hope that you can hold
off until that time.

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<b>Apology for Not Crediting Payment </b>
Dear

Thank you for your assistance in helping us to locate
your payment of (date) which had not been

credited to your account.

Please accept our apology for this error and for the
overdue notices we sent to you.

We appreciate your patronage and are sorry for the
inconvenience caused by this error.

<b>Apology for Not Crediting Payment from Prompt Payer </b>
Dear

Thank you for your letter and the photocopy of your check,
which showed that your account had been paid in full.
While we are very sorry for the inconvenience this has
caused you, the enclosure of your check enabled us to go
through our records and pinpoint how this error occurred.
Please accept our apology for the letters we wrote under
the assumption that this bill had not been paid. I know
this insistence on our part must have been extremely
frustrating for you, especially in light of the fact that
you have always been a valued customer of ours and have
paid your bills promptly.

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<b> Apology for Overshipment </b>
Dear

Please accept our apology for having shipped merchandise
in excess of your purchase order.

We have made an adjustment in your account to reflect this
error and have arranged for (delivery service) to pick up
the excess merchandise on (date) .

We are sorry for the inconvenience this has caused you and
are most appreciative of your cooperation and understanding
in this matter. Thank you for your recent order.

<b>Apology for Poor Service Rating on Customer Questionnaire </b>
Dear

Thank you for taking the time to fill out our questionnaire
during your stay with us. We do appreciate hearing from
our customers, as their comments are vital for us to
continue improving our accommodations.

The problems that you mentioned have been brought to the
attention of our housekeeping department. While the lack
of service you experienced is unusual and not the standard
of our motel, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the
inconvenience and annoyance this incident caused.

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<b>Apology to Customer for Accounting Error </b>
Dear

Thank you for your recent correspondence regarding your
account number ____________. We were able to track down
the error and have credited your account accordingly. A
report to this effect has also been sent to our credit
reporting company.

As of this date, your account balance is $_____________.
You are a valued customer and we apologize for any
inconvenience this mix-up may have caused. If we may be

of further assistance please contact this office at your
convenience.

<b>Apology to Receiver of NSF Check </b>
Dear

When I received your letter of (date) with my check
attached marked "insufficient funds", I called my bank
immediately.

The gentleman I spoke with, (name) , discovered
that the bank had failed to credit my account with a
substantial deposit I had made several days prior.

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<b>Application for License </b>

APPLICATION FOR LICENSE

I, (name of applicant), do hereby apply for a license to
display the trademark of (association), "(trademark) "
at my place of business located at (address) , in
the City of , State of .

That this application is in accordance with the
regulations of the (trade association).

I am cognizant of the regulations of (trade association)
that govern the display of said trademark and the manner
of conducting business, and I agree to abide by such
regulations at all times.

Dated:_______________ ______________________________
(Signature)

<b>Appointment for Employment Interview and Testing </b>
Dear

Thank you for your recent application for employment
with ( Name of Company ) .

An interview has been scheduled for you on Monday,
June 7, 1986, at 10:00, with Mr. Phil Menot, Head of
Personnel. Mr. Menot's office is located on the 10th
floor, Room 1009.

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<b>Appointment for Testing </b>
Dear

We have reviewed your qualifications and would like you
to take our Employment Tests.

Please be in our office at (time) , on (date)

If you are unable to keep this appointment, please
telephone me at (telephone)

<b>65.</b>
<b>Assignment </b>
ASSIGNMENT

THIS ASSIGNMENT made this __ day of ________, 19_____, by
and between _____________________("Assignor"), and _______
_____________________("Assignee"):

WITNESSETH, that for valuable consideration in hand paid by
the Assignee to the Assignor, receipt of which is hereby

acknowledged, the Assignor hereby assigns and transfers to
the Assignee all of his right, title and interest in and to

all ______________________________________(description) set
forth in___________________________________________________
of that certain _________________Agreement. Provided,

however, no warranties of any kind whatsoever are made
incident to this Assignment.

IN WITNESS WHEREOF, the Assignor has executed this
Assignment on the day and year first above written.
Signed, sealed and delivered

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<b>Assignment and Transfer of Stock Certificate </b>
ASSIGNMENT AND TRANSFER

OF STOCK CERTIFICATE

FOR VALUE RECEIVED, the undersigned hereby sells, assigns
and transfers to _, (_) shares of the stock of _ (Corporation)
standing in the name of the undersigned on the books of the
Corporation and represented by Certificate No. _.

The undersigned hereby and irrevocably constitutes and
appoints _, attorney-in-fact, to transfer the said stock on
the books of the within named Corporation with full power of
substitution in the premises.

Dated: _

_______________________________

<b>Assignment of a Claim for Damages </b>

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FOR VALUE RECEIVED, the undersigned hereby sells and
transfers to _, (Assignee) and its successors, assigns and
personal representatives, any and all claims, demands, and
cause or causes of action of any kind whatsoever which the
undersigned has or may have against _, arising from the
following type claim:

And the undersigned may in its own name and for its own
benefit prosecute, collect, settle, compromise and grant
releases on said claim as it in its sole discretion deems
advisable.

Signed under seal this _ day of _, 19_.

________________________________

<b>Assignment of Accounts Receivable (With Non-Recourse) </b>
ASSIGNMENT OF ACCOUNTS RECEIVABLE

(With Non-Recourse)

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transfers all right, title and interest in and to the

account(s) receivable as annexed; to _. The undersigned
warrants that the said account(s) are just and due and the
undersigned has not received payment for same or any part
thereof; provided, however, that said account(s) are sold
without recourse to the undersigned in the event of
non-payment.

Signed under seal this_ day of _, 19_.

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<b>Assignment of Accounts Receivable (With Recourse) </b>
ASSIGNMENT OF ACCOUNTS RECEIVABLE
(With Recourse)

FOR VALUE RECEIVED, the undersigned hereby sells and
transfers all right, title and interest in and to the

account(s) receivable as annexed; to _.

_, the undersigned warrants that said account(s) are just

and due and the undersigned has not received payment for same
or any part thereof.

It is further provided that if any said account does not
make full payment within _ days, said account(s) may be
retransferred to the undersigned and the undersigned shall
repurchase same for the balance then owing on said account(s).
Signed under seal this _ day of _, 19_.

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<b>Assignment of Contract </b>

ASSIGNMENT OF CONTRACT

FOR VALUE RECEIVED, the undersigned Assignor hereby
assigns, transfers and sets over to _ (Assignee) all right,

title and interest in and to the following described contract:
_

The Assignor warrants and represents that said contract
is in full force and effect and is fully assignable.

The Assignee hereby assumes and agrees to perform all
obligation of the Assignor under the contract and guarantees
to hold the Assignor harmless from any claim or demand made
thereunder.

Signed under seal this _ day of _, 19_.

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_______________________________
Assignee

<b>Assignment of Copyright </b>

ASSIGNMENT OF COPYRIGHT

FOR VALUE RECEIVED, the undersigned hereby sells,
transfers and assigns unto _, its successors, assigns and
personal representatives, all right, title and interest in and
to the following described copyright: (Describe)

The certificate of copyright is attached.

The undersigned warrants good title to said copyright,
that it is free of all liens, encumbrances or any known claims
against said copyright.

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<b>Assignment of Deed of Trust </b>

ASSIGNMENT OF DEED OF TRUST

FOR VALUE RECEIVED, the undersigned hereby grants, assigns
and transfers to __________________________________________
all beneficial interest under that certain Deed of Trust

dated _____________, executed by __________________________
___________________________________________________Trustor,
to_________________________________________________Trustee,
and recorded as Instrument No._____on _____________________
in book___________page_________, of Official Records in the
County Recorder's office of ________________________County,
_______________(State), describing land therein as:

TOGETHER with the note or notes therein described or
referred to, the money due and to become due thereon with
interest, and all rights accrued or to accrue under said
Deed of Trust.

________________________

(Acknowledgment) ________________________
________________________

<b>Assignment of Income </b>
ASSIGNMENT OF INCOME

FOR VALUE RECEIVED, the undersigned hereby assigns and
transfers to _, all rights to proceeds, income, rentals, fees,
profits or monies that shall be due the undersigned from _,
under a certain contract described as:

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Signed under seal this _ day of _, 19_.

_______________________________
<b>74.</b>

<b>Assignment of Lease </b>
ASSIGNMENT OF LEASE

________________________________ and ______________________
__________________________, Lessees of that certain lease

dated_____________________, by and between ________________
Lessor and ______________________,Lessee, and pertaining to
that certain_______________________________________________
do hereby assign their right, title and interest in and to

said lease to _____________, whose address shall henceforth

be __________________________. It is agreed and understood
that this assignment is contingent upon satisfactory

compliance with the terms and provisions of the lease.
WITNESSES:

__________________________ _______________________
__________________________ _______________________
ACCEPTANCE

We,____________________, hereby accept the above assignment
and subject ourselves to all the promises and covenants

therein contained. We fully understand that this

assignment is contingent upon the making of timely payments
on the lease and complying with all the terms and

provisions of the lease.
WITNESSES:

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CONSENT

____________________________, landlord and lessor under the
above lease hereby consents to the assignment of said lease

from ______________________to _____________________________.
_________________________

By_________________________

Attest:

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<b>Assignment of Lease </b>
ASSIGNMENT OF LEASE

ASSIGNMENT of lease by and between _ (Tenant), and _
(Sub-Tenant), and _ (Landlord).

For good consideration, it is agreed by and between the
parties that:

1. Tenant hereby assigns, transfers and delivers to
Sub-Tenant all of Tenant's rights in and to a certain
lease between Tenant and Landlord for certain premises
known as (Describe)

_, under lease dated _, 19_. (Lease)

2. Sub-Tenant agrees to accept said Lease, pay all rents
and punctually perform all of Tenant's obligations
under said Lease accruing on and after the date of
delivery of possession to the Sub-Tenant as contained
herein. Sub-Tenant further agrees to indemnify and
save harmless the Tenant from any breach of
Sub-Tenant's obligations hereunder.

3. The parties acknowledge that Tenant shall deliver
possession of the leased premises to Sub-Tenant on _,

19_; time being of the essence. All rents and other
charges accrued under the Lease prior to said date
shall be fully paid by Tenant, and thereafter by the
Sub-Tenant.

4. Landlord hereby assents to the assignment of lease,
provided that:

a) Assent to the assignment shall not discharge Tenant
of its obligations under the Lease in the event of
breach by Sub-Tenant.

b) In the event of breach by Sub-Tenant, Landlord shall
provide Tenant with written notice of same and

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cure any other default.

c) There shall be no further assignment of lease
without prior written consent of Landlord.

5. This agreement shall be binding upon and inure to the
benefit of the parties, their successors, assigns and
personal representatives.

Signed under seal this _ day of _, 19_.

______________________________
Tenant

______________________________

Sub-Tenant

______________________________
Landlord

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<b>Assignment of Lien </b>
ASSIGNMENT OF LIEN

This assignment is made on (date) by (name of
lienholder) , of (address) , City of (city) ,
County of (county) , State of (state) , herein

referred to as "Assignor", to (name of assignee) , of
(address) , City of (city) , County of (county)
, State of (state), herein referred to as "Assignee".
In consideration of (amount) Dollars,

($ ), receipt of which is hereby acknowledged,

assignor does hereby assign to assignee the mechanic's
lien on the property of (name of property owner) ,
located at (address) , (city) , (state) ,

which has been duly recorded in the office of (office),
in Volume (number) , page , a copy of which is
attached hereto.

Whereas, the intent of this assignment is to transfer to
assignee full power to collect that certain sum secured
by said lien, assignor does hereby appoint assignee his

attorney in fact, with full authority to enforce the
lien herein assigned, and to collect and receive the
debt secured by said lien, as assignor would do if this
assignment were not being made. Any costs incurred by
the assignee in enforcing the assigned lien, shall be
borne by the assignee.

In witness, whereof, assignor has executed this
assignment at (place of execution), this (day) of
(month) , (year)

_______________________
(Signature)

(Acknowledgment)

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ASSIGNMENT OF LITERARY PROPERTY

FOR VALUE RECEIVED, and in accordance with the terms of a
certain agreement between us dated _, 19_, the undersigned
hereby sells, transfers and assigns to _, (Company) all rights
to the literary property, described as:

And the undersigned further represents that Company may
secure copyrights on said property and have full use and
rights to said property as contained in said agreement.

Signed under seal this _ day of _, 19_.

_______________________________
<b>78.</b>

<b>Assignment of Security Interest </b>

ASSIGNMENT OF SECURITY INTEREST

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right, title and interest of the undersigned in and to a
certain security interest and debt thereto issued to the
undersigned from _ (Debtor), under date of _, 19_, all as
annexed hereto.

Signed this _ day of _, 19_.

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<b>Assignment of Trademark </b>

ASSIGNMENT OF TRADEMARK

This agreement entered this (day) of (month), (year)
between (name of assignor) , of (address), City of (city)
State of (state) , herein referred to as "Assignor", and
(name of assignee) of (address), City of (city), State of
(state) , herein referred to as "Assignee".

That Assignor has adopted and is using a mark registered
in the United States Patent Office, Registration No.

(number), dated (date) and Assignee is desirous of
acquiring such mark and the registration thereof.
That for good and valuable consideration, the receipt of
which is hereby acknowledged, Assignor does hereby assign
to Assignee all rights, title and interest in and to said

mark, the goodwill of the business symbolized by said mark,
along with the registration thereof, the number of which
is contained herein.

Date____________________
________________________
(Signature)

(Acknowledgment)

80.

ASSIGNMENT OF TRADEMARK

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for good consideration does hereby sell, transfer and convey
all right, title and interest in said trademark and convey all
right, title and interest in said trademark and good will
attaching thereto, unto _ (Buyer).

Signed under seal this _ day of _, 19_.

By:_____________________________

State of _

County of _ Date: _

Then personally appeared _ who acknowledged the foregoing, before me.

(Notary Seal) _______________________________
Notary Public

81.

<b>Authorization </b>
AUTHORIZATION

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Re: Loan #______________or Savings Account #____________,
I hereby authorize release to ___________________________,
credit information for my pending credit application on a
real estate transaction.

________________________
Signature

Loan Opened________________ Monthly Payments___________
High Credit________________ Current Balance____________
Paying Record____________________________________________
Savings Account:

Date Opened______________ Present Balance_____________
The above is furnished to you in strictest confidence to

your request.

Date:_______________________ _______________________
By__________________________ By_______________________

82.

<b>Authorization to Direct Bill for Corporate Guest </b>
Dear

(name of guest) is an honored guest of our

corporation, and during his stay at your hotel, you are
hereby authorized to forward all bills for his stay there
to our accounting office. They have been preauthorized
to immediately approve and pay any invoices from your
hotel. We have placed a credit limit on the account of
(amount) Should this account exceed this amount, please
contact this office for approval in advance of any

additional charges.

Thank you in advance for your special consideration of
this individual and his needs. We hope to make his visit
to our company and our city most enjoyable and memorable.
If I may be of any assistance in this matter, please

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83.

<b>Bid for the Purchase of Real Property (Probate) </b>
BID FOR THE PURCHASE OF REAL PROPERTY

(Probate)

To__________________________As__________________________ of
Estate of____________________________________Deceased

The undersigned hereby offers $_________for the purchase of
the property generally known as_________________________and
described as:______________________________________________
______________________(description)________________________
on the following terms:

$____________________deposit_________________________
________________(terms for paying balance)___________
Rents, taxes, insurance expenses of operation and

maintenance to be prorated as of close of escrow;
seller to furnish title policy.

Enclosed is cashier's check #________ on (location)

Branch of_______________(bank) for $____________________
representing 10% of my offer as a deposit.

I understand this bid, if accepted, is subject to
confirmation by the Superior Court.

(This offer is contingent on your accepting it by (date)
and obtaining the earliest possible date for the court
hearing. If you do not accept this offer on or before said
date, you are instructed to return the deposit immediately

thereafter) Deposit is to be returned in event sale is not
confirmed by court.

Upon confirmation of sale, title shall be conveyed by grant
deed (or warranty deed) to (names of parties) (description
of manner in which title will be held)

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DATED:___________________(Signature)____________________
Address_______________________ Phone____________________
ACCEPTANCE

Receipt is acknowledged of $ as a deposit. I accept
said offer subject to confirmation by the court, and will
file a return of sale and immediately notify you of the
date of hearing.

DATED____________________ __________________________
As executor (administrator)

Of Estate of Deceased

84.
<b>Bill of Sale </b>

BILL OF SALE

I,__________, of (name of firm) , in the County

of_________________, State of________, in consideration of
________________Dollars, ($__________), to be paid by ____

_______________, of (name of firm), the receipt of which
is hereby acknowledged, do hereby grant, sell, transfer and
deliver unto ______________________ the following:
_______________________________________________
_______________________________________________
(Description)

To have and to hold the same to____________and his heirs,
executors, administrators, successors and assign, to their
use forever.

And I hereby covenant with the grantee that I am the lawful
owner of said goods; That they are free from all

encumbrances; That I have good right to sell the same as
aforesaid; And that I will warrant and defend the same
against the lawful claims and demands of all persons.

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85.

<b>Bill of Sale (with Warranty of Title) </b>

BILL OF SALE

(WITH WARRANTY OF TITLE)

I,__________________, of ________________________

____________, County of_______________, State of _________,
in consideration of $_________________, to me paid by______

_________________, the receipt of which is hereby

acknowledged, do hereby grant, sell, transfer and deliver

unto ______________the following goods and chattels, namely,
___________________________________________

___________________________________________
To have and to hold the same to _________________
and his heirs, executors, administrators, successors and
assigns, to their use forever.

And I hereby covenant with the grantee that I

am the lawful owner of said goods; that they are free from
all encumbrances; that I have good right to sell the same
as aforesaid; and that I will warrant and defend the same
against the lawful claims and demands of all persons.

IN WITNESS WHEREOF, I ________________________ ,
hereunto set my hand, this _____ day of ___________, 19__.
/S/...

86.

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BUSINESS CREDIT APPLICATION

Business Name _ Date _
Address _

City _ State _ Zip _

Owner/Manager _ Tel.No. _

How long in business _ D & B Rated _
Trade References:

Name _ Address _
Name _ Address _
Name _ Address _
Name _ Address _
Bank References:
Name _ Address _
Name _ Address _
Credit line requested $_

Pending lawsuits against Company:
_

The undersigned authorizes inquiry as to credit

information. We further acknowledge that credit privileges, if
granted, may be withdrawn at any time.

87.

<b>88. Certificate of Abandonment of Fictitious Business Name </b>

Certificate of Abandonment of Fictitious Business Name
General Form

Certificate

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name of ____________ in transacting business in the State
of __________________._

2. The full (name or names) and (place or places)

of residence of the undersigned______________ (is, are) as

follows:_________________________________________________.
Or, if a corporation

2. The principal place of business of said corporation

in the State of ________________, is at__________________,
in the City of _______________,County of__________________.
3. The above mentioned fictitious name is hereby

abandoned.

Dated:_________________ ____________________________
(Signature or Signatures)

89. Certificate of Installation, Leased Equipment
CERTIFICATE OF INSTALLATION

The leased equipment in the Schedule of the lease between

_________________________________ has been installed and is

operational as of _____________.

Rental payments shall commence in accordance with Paragraph
(denote) hereof.

________________________ ___________________________
Installer Lessee

By______________________ By_________________________
Title___________________ Title______________________

<b>90. Certification of Satisfaction of Lien </b>
CERTIFICATION OF SATISFACTION OF LIEN
Whereas, on (date) , (lienholder) caused a lien to
be filed for record in the office of (name of office) of
County, State of , which was duly

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(description of work performed) by (name of lienholder),
the description of which is as follows:

Whereas, on (date) , (owner) fully satisfied the
indebtedness secured by said mechanic's lien.

Therefore, in consideration of said payment, (lienholder)
hereby certifies that said lien is released and discharged,
and directs the County (name of office) to discharge of
record said lien.

Dated:______________________ _________________________
(Signature)

(Acknowledgment)

<b>91. Change of Address Awaiting Refund </b>
Dear

Your correspondence, dated April 15, 1986 indicated that
I would be receiving a refund for the unused portion of
prorated insurance coverage provided under the above
referenced policy.

As of this date, I have not yet received this check.
Since I have moved, I am naturally concerned that the
check may have been sent to the wrong address.
Would you please let me know if a check has been
mailed. If not, I would appreciate your authorizing
one to be sent to the address indicated above.
Thank you for your attention to this matter.

<b>92. Charge Account Credit Limit Raise Notification </b>
Dear

After careful review of your charge account, it pleases
us to inform you that we have increased your credit limit
as follows:

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NEW CREDIT LIMIT: $

Furthermore, this change in account status qualifies you
for use of our installment account. Should you require

additional information about this new account, please see
one of our credit representatives the next time you are
here for a visit.

You are a valued customer, and as such, you will be advised
of our special customer sales, which we have from time to
time. We appreciate your continued patronage, and look
forward to being able to assist you in the near future.

<b>93. Charge Account Terms and Conditions Form </b>
TERMS AND CONDITIONS

Buyer agrees with seller_______________________________to pay
for all purchases upon receipt of monthly statement. Charges

billed, but not paid by the 10th of the month following

purchase will be considered delinquent and subject to finance
charges.

The FINANCE CHARGE for individuals is computed by a periodic

rate of ____ per month which is an ANNUUAL PERCENTAGE RATE OF
____% applied to the "Previous Unpaid Balance less Current

Credits." Current credits are payments or credits received

by ________A.M. on the _____ day of the following month. The
minimum payment due will be payment of Buyer's indebtedness
in full. If not paid, ______________________________ may

declare the unpaid balance due and payable immediately. Buyer
agrees to pay collection expenses, including reasonable

attorney's fees and court costs, if it is necessary to
collect through legal action.

Buyer assumes full responsibility for all materials purchased
from ____________________________. Buyer agrees to be
personally liable for all charges and individually guarantees
payment of all charges promptly. Buyer agrees to notify
__________________within 10 days in writing of receipt of
monthly statement of any in billing. Failure to so notify

___________________________ signifies total acceptance and
responsibility for prompt payment in full of account.

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site, the buyer assumes liability for the materials at the
time of delivery whether or not buyer's representative is on
hand to acknowledge receipt of delivery. Buyer agrees to pay
standard delivery charges as billed.

Buyer agrees that no refund will be granted unless

merchandise is returned within 30 days with invoice to store
where purchases were made and in original sales condition.
Buyer agrees to supply____________with "Notice of

Commencements", purchase orders, job numbers, job addresses,
and a current list of employees permitted to order, pickup,
and sign for merchandise.

__________________________reserves the right to send out
"Notice to Owners" and file Liens on past due accounts and
use any legal means available to force collection if

necessary.

<b>94. Charge Back Application of Discount on Delayed Shipment </b>
Dear

The shipment of the above referenced merchandise was
delivered to my receiving department on

While the original delivery date was set for

I approved this later delivery in view of the problems that
you were experiencing at that time.

Our check for the full amount of the invoice, less our 2%
discount, was mailed to you on

I am enclosing a copy of the statement I received today,
which includes a charge back for that discount, taken in
compliance with your terms. I believe that the source of
this error lies in the fact that the date on the invoice
was not changed to reflect the delay in delivery.

I would appreciate receiving a corrected statement of my
account. Thank you for your cooperation in this matter.

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It was a pleasure having the opportunity to meet with you
yesterday to discuss the proposed loan on the

After reviewing the alternatives you suggested, I believe
that it would be best to collateralize this loan with
(form of collateral)

I am instructing my secretary to prepare a package

consisting of all necessary documents and to mail them to
your attention today. I would be most appreciative if you
would arrange to have the loan documents drawn as soon as
possible.

I wish to thank you for your cooperation in this matter
and am looking forward to the continuance of a long and
mutually beneficial relationship between us.

<b>96. Collections Follow-Up on Release of Pending Order </b>
Dear

As we discussed in our recent telephone conversation, I have
released your "pending" order on our terms of net 30 days,
with payment expected on or before 30 days from the date of
the invoice.

I appreciate your candor and am looking forward to getting
your account back on sure footing in the not too distant
future.

<b>97. Collections Report on Current Status of Debt </b>
TO:

FROM:

WE REPORT AS FOLLOWS:
25. Just relocated at new
address;---following

A. DEBTOR'S ATTITUDE: 26. Lives in remote district:
1. Promises to pay later hard to contact personally
2. Ignores requests 27. Debtor is a minor. Trying
3. Disputes claim for settlement

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5. Claims account is paid recovery doubtful

B. DEBTOR'S FINANCIAL D. ACTION RECOMMENDED
6. Doing part time work 29. Voluntary collection not

7. Working on commission possible. Recommend suit.
8. Out of work. Rechecking a) furnish 4 copies of
regularly. itemized statements

9. On relief. indicating date, amount

10. Earnings exempt;no other of each payment.
attachable assets. b) Original papers

11. Heavily in debt. c) Counsel must have legal
12. Debtor ill and without identity of Creditor in

funds. order to proceed.

13. In military service.

C. CURRENT ACTIVITY INDICATE IF:

14. Trying for a compromise A corporation--where?
15. Rechecking for assets to A partnership--full
justify legal action or names of

all--ability to pay. Individually

owned--16 Debtor deceased;checking Full name of indiv.?
for estate.

17. Claims returned merchandise E. ACCOUNT CLOSED:
on ___________________

18. Suit filed; still pending 30. Skip--cannot locate
19. Judgment obtained. Attorney 31. No assets--hopeless
trying to execute Legal action not

20. Skip--trying to locate recommended.
Can you help? 32. Per your request.

21 Claims paid to you on 33. Subject refuses to
_______________Please pay or compromise,
confirm payment. too small for suit.

22. Claim in hands of our 34. Bankruptcy,no assets

representative in debtor's 35. Outlawed. Refuses to
area. We are requesting pay or compromise.
report. 36. Deceased. No estate.

23. Just received a payment of Family won't assist.
$_________________ 37. Exhausted all

24. We are making a final collection efforts.
effort for you. Uncollectable.

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Gentlemen:

You are to be commended for the manner in which you
handled the unfortunate incident which led to removing
( Product Name ) from the market.

While the reports that I have read all indicated that

there was no definite proof that the taking of ( Product Name )
may have resulted in her present condition, the fact that
you acted so quickly shows that your first concern is with
the health and well being of the public.

As a consumer, I would like to express my appreciation for
your integrity and once again commend you for the fine
manner in which you handled this incident.

<b>99. Commendation and Refusal of Request for Raise </b>
Dear

This is to acknowledge your letter of (date)

You are definitely to be commended for your progress
during the past two months.

I do believe, however, that your recent request for a
raise is premature. I would suggest that it would be
more appropriate to discuss a salary increase after you
have worked here for six months. If you continue on
the same path, I am certain that your timely request
will be given careful consideration.

You are doing a fine job, keep up the good work!

100. <b>Commercial Account Analysis Form </b>
ACCOUNT ANALYSIS

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__________________________________________________________
BUYER_____________________________________________________
OTHER

CONTACTS__________________________________________________
CALLING DAYS AND TIMES____________________________________
ANNUAL

VOLUME__________EMPLOYS__________CREDIT LIMIT______D&B____
HISTORICAL

PURCHASES 19___/$_______ 19___/$_______ 19___/$____
19___/$_____ 19___/$_______ 19___/$_______ 19___/$____

COMPETITOR PROFILE AND PRESENCE IN ACCOUNT INVENTORY:_____
__________________________________________________________

PROBLEMS AND OPPORTUNITIES:_______________________________
__________________________________________________________
STRATEGIC APPROACH:_______________________________________
__________________________________________________________

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100 mau thu thuong mai

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