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Technical Capability

Oracle / SQL




















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Copyright © 1997-2007 Gateway TechnoLabs Pvt. Ltd.
Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

Table of Contents

1

Experience Gateway – Project Showcase: Oracle Database......................................... 5

1.1

Web based Project Management Office (W-PMO) ............................................................ 5

1.1.1

Client Introduction................................................................................................. 5

1.1.2

Requirement ......................................................................................................... 5

1.1.3

Challenges............................................................................................................ 5

1.1.4

Solution................................................................................................................ 5

1.1.5

Features............................................................................................................... 6

1.1.6

Benefits................................................................................................................ 6

1.1.7

Future Enhancements ............................................................................................ 7

1.1.8

Technology Statistics ............................................................................................. 8

1.1.9

Project Duration .................................................................................................... 8

1.2

Mudra Advertising Agency – CRM Application .................................................................. 8

1.2.1

Introduction.......................................................................................................... 8

1.2.2

Features............................................................................................................... 9

1.2.3

Technological Statistics .........................................................................................10

1.2.4

Conclusion ...........................................................................................................10

1.3

Mudra Client Servicing Application ................................................................................11

1.3.1

Introduction.........................................................................................................11

1.3.2

About the Project .................................................................................................11

1.3.3

The Work Flow Diagram ........................................................................................13

1.3.4

Features............................................................................................................... 4

1.3.5

Technological Stats................................................................................................ 4

2

Experience Gateway – Project Showcase: SQL Database............................................. 3

2.1

Legal Search Portal ...................................................................................................... 3

2.1.1

Need.................................................................................................................... 3

2.1.2

Solution................................................................................................................ 3

2.1.3

Technical Architecture............................................................................................ 3

2.1.4

Tools & Technologies used ..................................................................................... 4

2.1.5

Team Size & Duration ............................................................................................ 4

2.2

Interactive Statistic (InterStat) ...................................................................................... 4

2.2.1

Client Introduction................................................................................................. 4

2.2.2

Overview .............................................................................................................. 4

2.2.3

Solution................................................................................................................ 4

2.2.4

Features............................................................................................................... 5

2.2.5

Benefits................................................................................................................ 5

2.2.6

Screen Shots......................................................................................................... 5

2.2.7

Technology Statistics ............................................................................................15

2.2.8

Project Duration ...................................................................................................15

2.3

Mail System Solution ...................................................................................................15

2.3.1

Need...................................................................................................................15

2.3.2

Solution...............................................................................................................15

2.3.3

Tools & Technologies used ....................................................................................16

2.3.4

Team Size & Duration ...........................................................................................16

2.4

Business Buy and Sell..................................................................................................16

2.4.1

Description ..........................................................................................................16

2.4.2

Features..............................................................................................................16

2.4.3

Tools & Technologies used ....................................................................................17

2.4.4

Team Size & Duration ...........................................................................................17

2.5

Heritage Golf Group Intranet Site..................................................................................17

2.5.1

Features..............................................................................................................17

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

2.5.2

Technologies........................................................................................................18

2.5.3

Team Size and Duration ........................................................................................18

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

1 Experience Gateway – Project Showcase: Oracle Database
1.1 Web based Project Management Office (W-PMO)
1.1.1 Client Introduction

The client is a Denmark based web-service provider and is involved in providing portals to enable
web-based service in the area of B2B.
1.1.2 Requirement

Small and medium scale companies operates with number of manual processes to maintain the
practices dealing with their Client Interaction, Order Processing, Project Management, Task
Allocation, Monitoring and tracking, Cost Involved, Inventory and Accounts Maintenance. The need
of the client was to develop a Service Portal, which would help in these companies to manage the
any project by assigning tasks and reviewing the status of the same.

This would essentially mean that developing a solution that would encompass the activities right
from the creation of a new client, Project generation related to a client, breaking the project into
orders and then into worksheet and allocating the same to the employees of the company. These
worksheets or the task allocated would then be available to the allocated resource who would then
close it as and when the particular task is over. This would also keep the track of the materials
employed a particular task, status, and the cost involved.

Hence the portal would help in monitoring and tracking of any project related activities.

1.1.3 Challenges

The challenges faced during the execution of the project:

• Some of the resources in the portal had to be WAP enabled. The compatibility files for this
needed to be less than 50 KB so that it could be loaded on to the Wireless enabled devices (Java
Platform).

• High Level of security based on Roles to define the resources available the user in the Portal.

• Multi-Lingual support: The static data appearing on the GUI would be available in multiple
languages to the user.

• Multiple Layouts: The GUI of the portal would change as defined by the user.
1.1.4 Solution

On the basis of the interaction with the client team, Gateway proposed a solution that can help the
companies to achieve better Quality in providing the services to their customers, Quicker
procedures, decreasing the response time in contract management.

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

The solution can be outlined to be a services portal, which will encompass everything from order

entry through to management reporting, providing an end-to-end solution to the Vendors. To
achieve this goal, the Service Portal provided the services in the following sectors:

 Client Information, related with capturing and maintaining the client details.

 Order Processing & Invoicing, a core service, which will be used to track the currently
active orders and provide support for invoice generation.

 Project Management, another core module, which supports the Order Processing
services, to manage the ongoing orders.

 Inventory Management, a supportive service that manages the item inventory used
during the project (job) execution.

Each of these modules are closely related to one another and fully integrated into one system,
which help the user to manage their end-to-end activities starting from order creation till invoice
dispatch.

1.1.5 Features

 The portal is Wireless enabled. In this case the administrator of the company can log on
to the portal through his/ her mobile and monitor and track the project activities.
Similarly the employees can access to the portal and enter the worksheet details.

 High Level of security based on Roles to define the resources available the user in the
Portal.

 Multi-Lingual support: The static data appearing on the GUI would be available in
multiple languages to the user.

 Multiple Layouts: The GUI of the portal would change as defined by the user.

 Project monitoring and tracking: The project manager/ administrator can do the planning
and allocation of activities and track them to closure.


Automatic Email notification for task allocation and project completion to the users.

1.1.6 Benefits

The service portal provides the following advantages:

 Employee registration process is more qualitative and uniform.

 Invoice Generation is managed by the system, and thus the Invoices are generated and
sent on the finished date of the job.

 Increases Liquidity – Due to faster response in sending invoices the liquidity will be
increased substantially.

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

 Information availability – Employees can obtain information about the jobs for the day
without having to report at the office first.

 The portal also provides services that support instant messaging for new allocation or
reallocation of jobs to the employees.

 Managing Worksheets from any place - Employees can update the worksheets from
anywhere.

 Modular Design - The whole design has been made available in modular way. Primary
services are available as basic module catering the basis needs. The solution also
supports add-on modules for WAP and SMS services to provide the effectiveness.

 Employees will be more reachable if they are connected through mobile devices like Cell
Phones and PDAs.

1.1.7 Future Enhancements

The future versions for service portal will provide many enhancements to the existing portal, which
would be carried out in Phase II:

 Adding Auction facilities.

 Utilizing XML Technology for integrating with clients’ legacy data. In case where the
client has his/her own systems to manage the legal data, the future versions of the
service portal provides the export and import functionalities in XML formats, to provide
seamless interaction with any third party systems.
 Locating Employees.

 The Client Information System will provide support for creating and monitoring the order
directly from the web site, as well as from the mobile devices.

 Importing lists of materials for different branches

 Use of portable scanners

 Use of PDAs for maintaining worksheets

 A fully automated inventory management module

 Automated price estimations on projects, based on price listings of inventory, rate of
different employees, estimated use of man-hours etc.

 A module for clients to announce projects, and vendors to bid on the projects

 Retrieving a scanned drawing, and a small drawing tool

 Collection of payment against invoices, that are printed on site

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

 Connecting to payment gateways so that money can be directly paid through the cell
phones or PDAs.
1.1.8 Technology Statistics

Architecture: N-Tier Architecture

Database: Oracle 8i
Application Server: Apache Tomcat 4.0.3
Java Environment: JDK 1.4
Front End: JSP 1.2
Tools: HTML, Photoshop
1.1.9
Project Duration

The total project duration was 6 person-months.

1.2 Mudra Advertising Agency – CRM Application
1.2.1 Introduction

Mudra as an organization has always been on the forefront of technology. All its users are very
much aware of the importance of computerization. They were among the pioneers in automation
in India.

This Application allows Mudra to have an edge over its competitors, as it is able to furnish lots of
information, which is important to close a deal, and also makes the client comfortable by projecting
an open environment. This also allows Mudra to give customized packages to client.

The other important feature of this application is that the knowledge base of the company is stored
in an ordered fashion and can be retrieved very easily. This will ensure that there is some level of
reusability and thereby reduce costs.

The concept of this site is that Mudra wants to Store all the documents in this site and make it
accessible to the employees of Mudra as well as the Clients. The entire site is based on a role
access mechanism wherein authorization is required. So if the user is a Manager then he has
access to most of the links. If the user is a Data entry operator he has access to the Administration
module.

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007



1.2.2 Features

 Web-Based Application, which makes it accessible anywhere-anytime.

 Transparency to the clients as well as the employees.

 Enhanced security features to have limited and allowable access of the resources.

 Contains the details of a particular campaign for a client, which enables a manager to
make an analysis. Details like Presentations, creative outputs, Guard Book, Press
Clippings etc maintained and accessible to the client.

 News/ Awards/ Research etc are made available to the Client.

 Discussion Forum to allow the client and the company (Mudra) to interact with each
other. Media schedule for a particular campaign are accessible to the clients.

 Discussion forum have the facility of simple and advanced search mechanism.

 Site also has information about the competing media companies and also the schedules

of the various advertisements that are to appear on a certain date.

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

 Site has global utilities like the Discussion Forum, Collaboration Module (which allows the
user to make presentations to the client and also chat with the client. It also has the
facility to talk using VoIP). Also Net-Meeting features have been embedded.

1.2.3 Technological Statistics

Architecture: Two-Tier Architecture
Front End: JSP 1.2, JDK 1.3
Web-Server: Orion Web-Server
Back End: Oracle 8i

1.2.4 Conclusion

Everyone in an organization can benefit from the specific information gathered from assessments
of employees' and customers' perceptions. Leading organizations use this feedback to improve
personal and departmental performance along the path of becoming a truly customer-centric
organization. Rely on experienced facilitators and change management consultants to help you
kick-start your efforts and lead you through the implementation of systems to collect opinions,
perceptions and priorities from employees and customers. Then, use this information to gauge
training, performance and human development needs. You'll be on your way to developing a

world-class customer-centric organization.

Gateway Technolabs Pvt. Ltd.
Technical Capability


Oracle/ SQL

June 2007

1.3 Mudra Client Servicing Application
1.3.1 Introduction
Mudra as an organization has always been on the forefront of technology. All its users are very
much aware of the importance of computerization. They were among the pioneers in automation
in India.

The application, Mudra-CSA is developed for the automation of their Client servicing activities and
operations giving an edge over its competitors, as it is able to furnish lots of information, which is
important to handle and implement a campaign, and also makes the client comfortable by planning
and scheduling each activity of the campaign. It also takes care of the Branch operations between
New Business development to Client Billing and Supplier Invoice passing.
1.3.2 About the Project

Whenever a new client occurs. The team from Mudra spends some time and effort for pitching to
convert the client. The expenditure made to bag this client initially is made by Mudra. These are
noted as pre pitching expenses.

Client Servicing:

The Service Report form is provided to record the day-to-day meetings and discussions of the

Client Servicing team with the clients. ROI (Relevant and Original Impact) forms are used to fetch
relevant information from the client for the smooth functionality of delivering an advertisement.
Client servicing team will fill the campaign details and budget information thru the campaign
management form. Then thru job request module different departments are assigned relevant jobs
for the advertisement.

The other features that are provided in this system are to keep track of the budget, the Estimates,
the bills and the jobs. Close control is maintained by using the Estimate Tracking, the Bill tracking
and the Job status modules.

New Business:

All the relevant information regarding the new client is entered in the application (e.g. address,
concerned person name etc).

Business Approval:

The detail of the client is entered from this Form. The Company Profile, Product Brand Information
Financial Aspect, Client Competitors etc are recorded. This helps the Mudra to have upto date
information of this client and is useful in further business expansion with the client.

Media Plan:

Media Plan is maintained for the Press and TV business of Mudra. This plan contains all the
information of the clients advertising plan (e.g. for press the advertisement type, the language, the
size of the advert etc). A facility to upload these plans from an excel file or any comma separated
text file is also provided.
Gateway Technolabs Pvt. Ltd.
Technical Capability

Oracle/ SQL

June 2007

Studio/Production:

These departments carry on the actual design and production of the Advertisement. They also
interact with various Third party agencies that will actually print the Advertisement or run the
Advertisement (Star TV, Times of India).
On receiving Job request from CS department, the studio department makes Purchase Orders as
per requirement. These PO-s are followed by the Delivery Challans and Supplier Bills. Then
department sends estimates to CS department, which gets approved by the client. On approval
client bills are generated.

Press/TV:

The various areas are Press, TV, Radio, and Other Production (which includes hoarding, film
shooting, web site etc)
In case of TV and Press Media plans are generated, and most of the time they are prepared in
excel sheets and get converted into database. Then estimates are created and sent to the client
for approval. On approval Schedules are prepared. On the basis of schedules Release Orders are
created. These are monitored and entered into monitoring detail or Voucher copy modules. Once
Voucher copy received or Channel certificates are received the client is billed as per the estimate.
Simultaneously publication and channel bills are processed.

The Document Flow Diagram (step-wise)