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CIPT

Cisco IP Telephony
Course Management Guide
For Student Guide
Version 3.1

Text Part Number: 97-1161-01


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(0106R)

Cisco IP Telephony, Revision 3.1: Course Management Guide
Copyright  2001, Cisco Systems, Inc.
All rights reserved. Printed in USA.

Overview
This guide provides details to assist instructors in presenting this course. It provides an
overview of the material, a description of the expected audience for whom it was designed, and
how the course fits in the curriculum track. Guidelines for facilitating specific activities and
exercises within the course are also provided.
This guide includes the following topics:
Page
Overview 1
Course Performance Goal 2
Course Version 2
Audience 2
Prerequisite Skills 2
Student Kit Contents 2
Post-Course Tasks and Communication 3
Course Evaluations 3
Course Feedback Concerning Errors and Suggested Enhancements 3
Instructor Readiness 4
CCSI Program Requirements 4
Course Content Requirements 4
Resources 6
Participant Resources 6
Instructor Resources 6
Detailed Instruction Notes 7
Recommended Schedule 7
Course Roadmap 10
Module Overview 11
Laboratory Administration 25
Required Equipment Matrix 25
Cisco IOS Software 27

Instructors Laboratory Guide Information 27
Schema 102
Other Preparation 103
Administration vs. Engineering 104
2 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Course Performance Goal
The course goal is to provide the knowledge and skill base for learners to be able to install,
support and maintain a Cisco IP Telephony Network Solution.
Course Version
The CIPT course is version 3.1:
This is a new course.
This course updates CIPT 3.0 (Cisco CallManager 3.0[5-8])_____________.
This course replaces CCNISM (Cisco Communication Network—Install, Support and
Maintenance) and CIPT 1.0 (Cisco IP Telephony [CIPT]—Install, Support and Maintain).
Audience
The primary audience for this course includes:
!
System engineers
!
Network and data administrators
The secondary audience for this course includes:
!
Support technicians
Prerequisite Skills
The knowledge and skills a student must have before attending this course include:
!
“Cisco Certified Network Associate” (CCNA) course
!
“Cisco Voice over Frame Relay, ATM, and IP” (CVOICE) course
!

Windows NT, TFTP, DHCP, Cisco IOS, and H.323 Protocol
Student Kit Contents
The following items are included in the student kit:
Student Guide Base Kit (standard)
Supplement or Job Aid
Cisco Connection CD (standard)
Product Selection Tool

Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 3
Post-Course Tasks and Communication
This section describes the steps you need to take after the course is completed.
Course Evaluations
Cisco is developing a new process for submission of post-course evaluations via the web, to be
launched in June 2001. Details will be announced via the CLP Update. In the meantime, please
ship all paper course evaluations to Scantron, 1361 Valencia Ave., Tustin, CA 92780-6463.
Feedback Concerning Errors and Suggested Enhancements
It is important that you document any errors experienced during the course. Please report such
technical problems to your Cisco contact within your training organization. Cisco Learning
Partners are responsible for collecting and submitting their instructors’ input to Cisco Internet
Learning Solutions Group (ILSG).
In addition, you may submit general feedback and suggestions to


4 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Instructor Readiness
CCSI Program Requirements
The Certified Cisco Systems Instructor (CCSI) program requirements for this course are as
follows:
!
Attend a CIPT TTT or attend a CIPT 3.1 course and pass the certification test for CIPT.

Course Content Requirements
To teach this course, instructors must attend the following training or complete the following
requirements:
!
CVOICE
!
CIPT 3.1
In addition, the following technical sources provided by Cisco LOBs or BUs may be used as
reference:
!
IP Telephony Solutions Guide
/>
!
Cisco IP Telephony Network Design Guide
/>
!
Cisco IP Telephony QoS Design Guide
/>
!
Cisco TAPI
/>
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 5
!
IP Telephony Applications, Servers and Associated Technologies
/>
!
Voice, Telephony, and Messaging
/>

6 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.

Resources
Participant Resources
In addition to the Student Guide, participants will receive the following:
!
Nothing
Instructor Resources
In addition to the Student+CMG Guide, instructor resources include the following:
!
Nothing

Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 7
Detailed Instruction Notes
Recommended Schedule
The following schedule is suggested for the course. The instructor may make adjustments to
the course based on the attendees. The presentation of all topics for noncertification offerings
is optional, but you are encouraged to use them as appropriate. It is suggested that you use all
topics because they are designed to reinforce the chapter concepts and ensure that attendees
apply these concepts.
Within some chapters there are instructor demonstrations that can be immediately followed by
the corresponding laboratory exercise. Based on your classroom management skills, you can
administer the laboratory exercise immediately after the demonstration, or lecture the entire
chapter and then have the students do all the laboratory exercises that relate to that chapter.

Day 1: Getting Started and Basic Administration and Configuration Modules, Chapters 1–4
8:30–9:20 Greetings and wait for latecomers
9:30–10:20
Chapter 1: Cisco IP Telephony Introduction
10:30–12:00
Chapter 2: Introduction to CIPT Components
12:00–1:00 Lunch

1:00–1:50 Chapter 3: Navigation and System Setup
2:00–2:50 Laboratory Exercise #1-5
3:00–4:50 Chapter 4: Route Plan
5:00 Laboratory Exercise #6-9
Day ends
8 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.

Day 2: Basic Administration and Configuration Module, Chapters 5–8
8:30–9:20 Review topics from previous day
9:30–10:20 Chapter 5: Service
10:30-11:30 Laboratory Exercise #10-11
11:30-12:00 Lunch
12:00–12:30 Chapter 6: Feature and User
12:30–1:00 Laboratory Exercise #12-13
1:00–2:00 Chapter 7: Device
2:00—2:50 Laboratory Exercise #14-15
3:00—4:00 Chapter 8: Bulk Administration Tool (BAT)
4:00—4:30 Laboratory Exercise #16-19
5:00 Day ends
Day 3: Installation, Architecture, and Advance Configuration Module, Chapters 9–11
8:30–9:20 Review topics learned from previous day
9:30–10:30 Chapter 9: Installation
10:30—11:30
Laboratory Exercise #20
11:30–12:00 Lunch
12:00–1:00 Chapter 10: Infrastructure
1:00–2:15 Laboratory Exercise #21
2:30—3:30 Chapter 11: Cisco CallManager Architecture
3:30–4:30 Laboratory Exercise #22
5:00 Day ends

Day 4: Installation, Architecture, and Advance Configuration Module, Chapters 12–13, and start Composite
Laboratory Exercise
8:30–9:20 Review topics learned from previous day
9:30–10:30 Chapter 12: Call Preservation and Media Resources
10:30—11:30
Laboratory Exercise #23
11:30–12:00 Lunch
12:00–1:00 Chapter 13: WAN Design Considerations
1:00—2:00 Laboratory Exercise #24-25
2:00–2:15 Introduce the Composite Laboratory Exercise
2:15--5:00 Complete Phase 1 of the Composite Laboratory Exercise
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 9

Day 5: Complete Composite Laboratory Exercise
8:30–9:20 Review topics learned during the week
9:30–11:30 Phase 2—Complete the Composite Laboratory Exercise
11:30–12:00
Lunch
12:00–2:00 Phase 3—Complete the Composite Laboratory Exercise
2:00—4:00 Phase 4—Complete the Composite Laboratory Exercise
4:00—5:00 Tear down, clean up, and wrap up
10 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Course Roadmap

Monday Tuesday Wednesday Thursday Friday
Getting Started and
Basic
Administration and
Configuration
Modules

Basic
Administration
and Configuration
Module
Installation,
Architecture, and
Advance
Configuration
Module
Installation,
Architecture, and
Advance Configuration
Module and Start
Composite Laboratory
Exercise
Composite
Laboratory Exercise
Chapters 1-4 Chapters 5-8 Chapters 9-11 Chapters 12-13 New Features
Chapter (Reserved
for new features
released for Cisco
CallManager).
Laboratory
Exercises #1-9
Laboratory
Exercises #10-19
Laboratory
Exercises #20-22
Laboratory Exercise
#23-25

Complete Phases 2-4
of the Composite
Laboratory Exercise.
Start Composite
Laboratory Exercise—
Complete Phase 1
Tear down, clean up
and wrap up.
Sunday

Saturday
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 11
Module Overview
Getting Started Module
Timing
2 Hours
Purpose
This module introduces the CIPT 3.1 course and the CIPT components used in this course.
There are details about the CIPT components throughout the course. The following chapters
are covered in this module:
!
Chapter 1: Cisco IP Telephony Introduction
!
Chapter 2: Introduction to CIPT Components
Objectives
Upon completion of this module, the student should have an outline of the course for the week,
and knowledge of the fundamentals of voice, IP and CIPT components.
Cautions and Considerations
Depending on the makeup of your class, you may need to allocate some extra discussion time.
The most apprehensive students will be those without a strong voice background. Use the time

during chapter 2 to help them through the fundamentals of networking and voice. Although
these skills should have been prerequisites (CCNA and CVOICE), some students may just be
in your class to evaluate Cisco CallManager.
12 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Chapter 1: Cisco IP Telephony Introduction
This is the course introductory chapter. Familiarize students with materials, facilities, and
classroom guidelines. The students should sign in and introduce themselves. The course
syllabus provides an overview of the week’s events. The following topics are discussed in this
chapter:
!
Course Objectives
!
Prerequisites
!
Participant Role
!
General Administration
!
Sources of Information
!
Course Syllabus
!
Graphic Symbols
Chapter 2: Introduction to CIPT Components
This chapter introduces the students to the CIPT components and the equipment used in the
laboratory exercises. If you have a custom laboratory topology, you may want to share that
with the students in this chapter. Show the big picture. This is a very light, marketing chapter.
Spend some time expanding on the “Applications” slide in this chapter. There will be a chapter
created later about applications and there are courses about applications (for example, Cisco
Unity). For the applications not yet covered by a course, Cisco is making a strong push to build

such courses.
The following topics are discussed in this chapter:
!
Objectives
!
Acronyms
!
Cisco Architecture for Voice Video and Integrated Data (Cisco AVVID)
!
Cisco IP Telephony (CIPT) Components
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 13
Basic Administration and Configuration Module
Timing
7 Hours
Purpose
This module covers basic administration and configuration in the Cisco CallManager
Administration. It provides a map of the Cisco CallManager user interface (UI) and describes
the basic steps you can use to configure a Cisco CallManager cluster. There are laboratory
exercises in this chapter to reinforce the concepts and topics discussed during lecture. The
following chapters are covered in this module:
!
Navigation and System Setup
!
Route Plan
!
Service
!
Feature and User
!
Device

!
Bulk Administration Tool (BAT)
Objectives
Upon completion of this module, the student will be able to navigate with Cisco CallManager
Administration and be able to add information about the system, route plan, services, features,
devices, and users into Cisco CallManager. The student will also be able to use the Bulk
Administration Tool to add devices and users.
Progression and Transitions
Within the chapters, there are instructor demonstrations. Based on your classroom management
skills, you can do the laboratory exercises immediately following the instructor demonstrations
or lecture the chapter and then have the students do the laboratory exercises. The chapters
closely match the layout of the Cisco CallManager Administration menus from left to right
(System, Route Plan, Service, Feature and User, Devices).
The Bulk Administration Tool (BAT) is the last chapter in the module. The student will
appreciate this tool because it eases the task of adding devices and users.
Emphasis: Cluster Terminology
In a Cisco CallManager cluster there is a redundancy relationship (Primary, Secondary and
Tertiary) and a database relationship (Publisher and Subscriber)— be sure to make these
relationships clear to the students.
14 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Emphasis: Descriptive and Suggested Naming Conventions
Descriptive names can quickly help in monitoring and troubleshooting a CIPT network. The
suggested naming conventions are suggestions which have worked well for Cisco Internal
deployments.
Emphasis: Route Plan, Partitions and Calling Search Spaces
Route Plan (route group, route lists, route filters, route pattern) is an essential part of Cisco
CallManager. Be sure to emphasize and expand this chapter with examples and analogies.
Partitions and Calling Search Spaces can be confusing— use the phone books analogy on the
white board.
Emphasis: End User Experience

Phone configurations, date and time displays, dialing habits, and user information directly
affect the user experience, and are addressed by the route plan information.
Chapter 3: Navigation and System Setup
Use this chapter to introduce the students to how pages are designed in Cisco CallManager,
and to provide short cuts in navigation. The major topics in this chapter are the following:
!
The types of communication in a cluster
!
Device redundancy
!
Descriptions and names to help in troubleshooting
!
Device pools to provide order, regions, dates, and times for devices
This chapter provides high-level background knowledge of the “System” menu in Cisco
CallManager Administration. This is the first place to start after a Cisco CallManager cluster is
built. Laboratory Exercises #1-5 reinforce the topics discussed. At the end of this chapter,
students will have phones registered and be able to call each other within the cluster. The
following topics are discussed:
!
Objectives
!
Acronyms
!
Navigation
!
Intra-Cluster Communication
!
System Setup
Chapter 4: Route Plan
The Route Plan menu in Cisco CallManager Administration is used to configure route patterns,

groups and lists. This chapter discusses configuration of a route plan and the route plan flow,
using route groups and lists.
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 15
The major topics in this chapter are the following:
!
Route Plan Flow
!
Digit Manipulation (translation patterns and transformation masks)
!
Providing a Class of Service for Devices (partitions and calling search spaces)
!
Configuring a Gateway, although more information about gateways is covered in Chapter
7, Device.
Analogies and flow charts are used in this chapter to help the student understand route plans,
partitions and calling search spaces. Feel free to develop your own analogies to help the
students understand digit manipulation and analysis in Cisco CallManager. Laboratory
Exercises #6–9 reinforce the following topics discussed in this chapter:
!
Objectives
!
Acronyms
!
Understanding Route Plans
!
Route Patterns
!
Translation Patterns
!
External Route Plan Wizard
!

Route Plan Report
!
Class of Service
16 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Chapter 5: Service
This chapter focuses on the Media Resources menu in Cisco CallManager and how to
configure those resources using media resource groups and lists. Additional information on the
other services in this menu item are discussed later in the course.
The main topics in this chapter are: how to group media resources, and how they are applied to
devices based on their grouping. Music On Hold is a new feature. Students will be adding
audio source files and can bring their own audio source (.mp3) files to add to Cisco
CallManager. Laboratory Exercises #10–11 reinforce the following topics discussed in this
chapter:
!
Objectives
!
Acronyms
!
Understanding Media Resources
!
Conference Bridge
!
Media Termination Point
!
Music On Hold
!
Transcoders
!
Media Resource Management
!

Level Two Services
Chapter 6: Feature and User
This short chapter discusses the Feature and User menu. These two menu items of Cisco
CallManager Administration are together as one menu item because the user will usually
subscribe to the features in Cisco IP Phone Services. The laboratory exercises in this chapter
can be optional or completed during student free time.
The main topics in this chapter are call park, call pickup, IP Phone Services, and adding a user.
For information on how to create Cisco IP Phone Services, go to the following website:
/>
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 17
Laboratory Exercises #12–13 reinforce the following topics discussed in this chapter:
!
Objectives
!
Acronyms
!
Call Park
!
Call Pickup
!
Cisco IP Phone Services
!
User
Chapter 7: Device
This chapter focuses on configuring Cisco CallManager Administration to handle added
devices. The administrator will need to know what type of device is being added and what
information is critical for that device to be added. Phone configuration is a crucial topic about
which administrators need to be familiar. Knowing what parts of the configuration pages affect
what the user will see is critical in providing a good end-user experience. For example, the
External Phone Number Mask field provides the fully-qualified directory number for users and

is displayed on their phone. If users need to give out their phone number, this is the number
they will give out.
Gateway information can be critical when troubleshooting. Using the description field for
devices, especially gateways, can save time during troubleshooting and working with the
service provider.
Laboratory Exercises #14–15 reinforce the following topics discussed in this chapter:
!
Objectives
!
Acronyms
!
Device Configuration
!
Phone Button Template
!
Cisco IP Phone
!
Gateway
!
Gatekeeper
!
Computer Telephony Interface (CTI) Route Point
!
Cisco Voice Mail
!
Device Profile
18 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Chapter 8: Bulk Administration Tool (BAT)
The Bulk Administration Tool (BAT) is a great tool for large deployments for adding, updating
or deleting large numbers of phones, users, and gateways. This is a tool that all administrators

should know how to use. Adding thousands of phones associated with users within minutes is a
big plus. This chapter is intentionally placed after all the manual configuration chapters to
highlight the usefulness of this tool.
If you would like to demonstrate adding in hundreds of users and phones, you could create a
CSV file which students would input to use with the tool. Each cluster could use the same file,
because all cluster information is cluster specific.
Laboratory Exercises #16–19 reinforce the following topics discussed in this chapter:
!
Objectives
!
Acronyms
!
BAT Features
!
Installation
!
Templates
!
Phones
!
Gateways
!
Users
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 19
Installation, Architecture, and Advance Configuration Module
Timing
5 Hours
Purpose
This module is designed to provide more technical information about Cisco CallManager. The
different layers of the Cisco CallManager architecture will help the students identify the

internal workings of Cisco CallManager and will aid them in troubleshooting. The following
topics are discussed in this module:
!
Installation
!
Infrastructure
!
Cisco CallManager Architecture
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Call Preservation and Media Resources
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Architecture of Music On Hold
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Configuring Gatekeeper
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Configuring Survivable Remote Site Telephony (SRST)
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WAN Design Considerations
All the components set up prior to the first day of class are covered in this module. Your
knowledge of building servers, infrastructure, and understanding Cisco CallManager
architecture is required as you set up the class equipment.
Objectives
Upon completion of this module, students will be able to build a CIPT network solution from
the infrastructure to the desktop (phone).
Progression and Transitions
Chapter 9: Installation discusses the building of the Cisco CallManager servers and the
recommended upgrade procedures for a cluster. You will progress through setting up the
infrastructure, although in a real world deployment you should have your infrastructure
configured and voice enabled prior to building a Cisco CallManager cluster.
Students gain insight about how Cisco CallManager interacts with devices and other

components as they learn about Cisco CallManager architecture, call preservation, and media
resources. The WAN Design chapter is the lead-in to the Composite Laboratory exercise.
Before designing and interconnecting Cisco CallManager clusters, there are WAN
considerations that need to be known.
20 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc.
Chapter 9: Installation
Installing a Cisco CallManager does not affect call processing, registration or other features of
Cisco CallManager unless the installation is not done correctly. Proper design is critical for a
good Cisco CallManager cluster to be built.
The focus of this chapter is the installation of a Cisco CallManager server, the post-installation
tasks, and the upgrading process for a Cisco CallManager cluster.
Laboratory Exercise #20 reinforces the following topics discussed in this chapter:
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Objectives
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Acronyms
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Media Convergence Servers (MCS)
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Before You Begin
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CD-ROMs
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Configuration Information and Configuration
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Post-Installation
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Upgrading
Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 21
Chapter 10: Infrastructure

A good infrastructure is critical to the success of a CIPT network solution. The end user does
not distinguish between the network going down nor the Cisco CallManager failing when they
cannot get a dial tone from their phone. Cisco CallManager is an application running on the
network, meaning that the network infrastructure needs to made voice-ready. You will need a
CCO account to access the IP Telephony Solutions Readiness Assessment from the following
site:
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For more background information about infrastructure go to the following links:
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Data Sheet: Cisco VoIP Readiness Net Audit Planning for Migration to IP Telephony
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Cisco IP Telephony Network Design Guide
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Westbay Engineers Limited Home Page
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APC Home Page
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Cisco IP Telephony Power Protection Page

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IP Telephony Solution Guide
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