Tài liệu Mẫu thư thương mại dành cho khách hàng phần 3 doc

Mẫu thư thương mại dành cho khách hàng phần 3
RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED

[DATE, ex. Wednesday, June 11, 1998]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]

Dear [NAME, ex. John Smith],

I am happy to exchange your [OLD PRODUCT, ex. Magnaflux compressor, model 452B]
(invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex. model 542X]. [STATE HOW
DIFFERENCE IN PRICE WILL BE HANDLED, ex. Since the 542X is priced $987.62 less than
the 452B, I have credited your account in that amount.]

Since your satisfaction is our goal, do not hesitate to call me at XXX-XXXX if I can be of any
further assisstance.

Sincerely,


[YOUR NAME, ex. Jill Jones]
RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS,
REPLACEMENT SENT
[DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]

Dear [NAME, ex. John Smith],

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE
NUMBER]) was delivered in an unacceptable condition. I will immediately ship to you a
replacement. {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount
the replacement order by 5%. The difference will be credited to your account}

Call me at XXX-XXXX if I may be of any other assistance.

Sincerely,


[YOUR NAME, ex. Jill Jones]
RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED

[DATE, ex. Wednesday, June 11, 1998]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street

Suite 567
Anycity, Anystate 85245]

Dear [NAME, ex. John Smith],

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE
NUMBER]) was delivered in an unacceptable condition. I will immediately issue a credit to you
in the amount of $[AMOUNT], to be applied against your next bill.

I am ready to ship to you a replacement immediately and at your request. {STATE
INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order
by 5%} You can reach me at XXX-XXXX.

Sincerely,


[YOUR NAME, ex. Jill Jones]