Tài liệu Mẫu thư thương mại dành cho khách hàng pdf

Mẫu thư thương mại dành cho khách hàng phần 1
Customer
Gửi thư cho khách hàng là một việc rất quan trọng và có ảnh hưởng tới hình ảnh công ty
bạn trong con mắt khách hàng. Đây là những mẫu thư bạn có thể tham khảo khi muốn
thông báo với khách hàng về việc đổi, trả hàng do nhầm lẫn, hư hỏng, hàng không đạt chất
lượng…
Welcome to new customer
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear__________,
We welcome you as a new customer to our commercial business. We are quite sure that you will
be extremely satisfied with our line of products and the service we provide to all our customers.
There are a number of ways that you can purchase our product. We will be grateful if you could
specify the usual terms with which you purchase other products. You are invited to purchase our
merchandise on our regular open account terms. Our credit manager will be happy to discuss any
aspect of our credit policy with you at your convenience.
I have enclosed our catalog and price list for you to carefully look through. I believe that you
will find our prices competitive and in keeping with industry trends.
During the year we offer our valued customers frequent discounts as an incentive and as a
showing of our appreciation.
I do hope you will provide us the opportunity to offer you our service you in the near future.
Sincerely,
[YOUR NAME, ex. Jill Jones]
Valued customer status
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.

1234 First Street
Suite 567
Anycity, Anystate 85245]


Dear Customer,
You have obtained our 'valued customer' status. This is an honor accorded to a select few.
It means that we recognize the very special needs related to your volume and customization
requirements, which include quick access to design and manufacturing information, estimated
delivery times, open-to-buy status, and dozens of other details that call for fast, accurate answers.
To ensure that you receive the data you need within minutes of your asking, we are assigning
you your very own Customer Service Representative. (CSR name) will monitor your orders,
review them with manufacturing, art, traffic and keep me up-to-date on your activity while I’m
out of the office. His/her direct dial number is (number).
(CSR name) will call you next week to introduce himself/herself. He’s/she’s a bright young
man/woman who has been trained for the last three weeks on every facet of your account. I’m
sure he/she’ll do a wonderful job.
I appreciate your business. We all do.
Sincerely,
[YOUR NAME, ex. Jill Jones]
Valued customer party invitation
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear Customer,
Valued Customer Preview Night!
An after hours spectacular

to introduce you to our brand-new line of
(our Company Products/Services).
Won't you join us for a preview party?
We are celebrating the best buys in the history of (our
company), and we want you to preview our amazing new collection prior to its announcement to
the general public.
(DAY)EVENING, (DATE)
6:00 P.M. - 10:00 P.M.
AT (LOCATION)
As an invited guest, you'll have first choice of our new selection,
plus you'll receive a Valued Customer Bonus:
(%) OFF ALL PRODUCTS!
SUPERB BUFFET DINNER
And don't eat before you come over,
because we're putting together a fantastic buffet dinner with all the trimmings!
This invitation is your ticket to join us
for a party, preview, and savings!
Sincerely,
[YOUR NAME, ex. Jill Jones]
Thank you to satisfied customer
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]


Dear _______,
On behalf of our Company, I would like to thank you for your compliments. We pride ourselves

on giving our customers the very best, no matter the magnitude of the occasion.
In response to your kindness, we thought it would be fitting to send you a gift certificate that is
but a small token of our appreciation toward customers such as yourself.
Sincerely,

[YOUR NAME, ex. Jill Jones]
Praise for good customer service
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear________,
Just a short note of appreciation for the service and support I have received from you and your
employees.
I recently had a problem with some of the merchandise I had ordered and I placed a call to your
support number. Within minutes my call was returned and my query dealt with in a prompt and
professional manner.
Your customer service is of exceptional quality and I wish to thank you and your staff for
providing such excellent service.
I was truly impressed with the level of dedication present.
Sincerely,
[YOUR NAME, ex. Jill Jones]