Tài liệu Activity 2.2: Identifying Business Processes pptx

Activity 2.2: Identifying Business
Processes
As you progress through the activities in this course, you will identify a set of
business processes that you will analyze in detail. For this activity, you will
identify the broad set of business processes that are part of Ferguson and
Bardell, Inc.
In this activity you will review the Ferguson and Bardell, Inc. case study for the
first time. Then you will analyze the case study to identify business processes.
Objectives
After completing this activity, you will be able to:
!
Identify business processes.

Before You Begin
This activity consists of individual tasks and class discussion.
To complete this activity, you will need:
!
The Ferguson and Bardell, Inc. case study in Appendix 1.
Time to complete this activity: 25 minutes followed by a 10-minute class
discussion
8 Activity 2.2: Identifying Business Processes



Exercise 1: Identify Business Processes
!
List the business processes
1. Read the Ferguson and Bardell, Inc. case study.
2. As you read the case study, use the space below to list the business
processes.

3. Next, identify the type of business process (general, line of business, value-
added, or support).
4. When you are finished, you will discuss your results in class.

Business process Type