Tài liệu ADC Assists AT&T with 9/11 Calling Card Program doc

case study
ADC Assists AT&T with 9/11
Calling Card Program
Customer
AT&T is among the premier voice and data
communications companies in the world,
serving business, consumers, and government
customers. It runs one of the most
sophisticated communications networks in the
U.S., and is a leading supplier of data, Internet
and managed services for the public and
private sectors. The company is a market
leader in local, long distance and Internet
services, as well as transaction-based services
like prepaid cards, collect calling and directory
assistance. AT&T has about 50 million
residential and 4 million business customers
depending on their network for high-quality
communications.
Requirements
Hours after the Sept 11th, 2001 terrorist attacks, AT&T announced that it would donate $10 million
in prepaid calling cards to relief agencies and family crisis centers in New York, Washington and
Pennsylvania. Issuing these phone cards called for expansion of the AT&T network including the
addition of 98 NEC RC48 MUX units at the Denver Main central office in Colorado. The units
would also need to be commissioned and integrated into the network within 10 short days due to
the critical nature of the project.
ADC Solution
ADC has been providing product and services solutions to AT&T in the United States for many
years. ADC’s Systems Integration team in Colorado was asked to perform the installation, wiring,
commissioning and integration of the equipment being deployed to accommodate the thousands
of phone cards issued. This was a project of massive proportions with over 2,700 circuits being

added to the AT&T network. The ADC team worked around the clock, 24/7, in order to turn up
the circuits according to AT&T’s commitment to victims and their families. The end result was a
project completed 2 days ahead of schedule and meeting all of AT&T’s specific quality standards.
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1269711 8/03 Original © 2003 ADC Telecommunications, Inc. All Rights Reserved
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Benefits Realized by the Customer
During some of the darkest hours in America’s history, AT&T was able to deliver on its promise to help
those desperate to communicate with others. ADC’s ability to complete the work in the required
timeframe ensured that the network capacity for all of the donated calling cards was available, making it
possible for AT&T to provide service to those in need. This program was a striking example of AT&T’s
charitable spirit and dedication to the community. It also demonstrated ADC’s unmatched ability to
respond to a crisis situation and to deliver on schedule, according to customer requirements.