WRITING PORTFOLIO NGUYEN LE QUANG HUY

UNIT 1: HUDSON CORPORATION
From:
To:
Subject: SUITABLE MARKETING STRATEGIES AND THE NEXT MEETING
__________________________________________________________
Dear Mr. Wright,
I am writing to you with the aim of expressing our decisions about which marketing strategies are optimum to take
actions promptly so that our company can deal with negative influences caused by cheaper Asian imports. After
many in depth discussions about strengths and weaknesses of these options, we ultimately reach a consensus that
we will hire a top designer to create a new range of smaller suitcases and shoulder bags for business people
travelling in Europe as well as rich and fashion-conscious teenagers, because we realized that our former products
were not only not exciting and innovative enough to attract buyers’ attention but also old-fashioned according to
our survey. Therefore, we desire to make effort to get a successful product makeover under a new label by this
action.
Moreover, we will also utilize e-commerce platforms to sell the existing product lines since we believe that our
company is still able to perform well with them. Through e-commerce platforms that are well-known for good
accessibility, we can make our products available for more types of buyers in Europe at a competitive price.
In order to discuss these strategies more easily and quickly, I would love to invite you to join a meeting with us so
that we can finally decide that what the next steps are. I suggest our meeting should be started at 9P.M, April, 10 th,
2022. Please let me know whether you can attend or not so that we are able to have the best preparation for it.
Thank you for your patience and cooperation. If you have any questions or wonders, feel free to contact us for
further information. I am looking forward to hearing from you soon.
Yours sincerely,
Huy
Nguyen Le Quang Huy./.


UNIT 2: BUSINESS TRAVEL SERVICES
From:
To:

Subject: APOLOGY AND SOLUTIONS FOR ALL THE INCONVENIENCE DURING THE TRIP
________________________________
Dear Mr. Johnson,
My name is Nguyen Le Quang Huy - the Account Manager of BTS.
Thank you for your summaries about the inconvenience that you had to underwent in your recent business trip. On
behalf of our company as well as these organizations concerned, I would like to give you a faithful apology for
your bad experience during the past time. With the desire to express our heartfelt, we want to suggest some
following solutions to resolve it:
For the hotel issues, we would like to offer 50% discount for your next reservation at Excelsior Hotel. Besides, you
can experience some accompanied services at the hotel without any extra payment. Especially, you will get the
preview of your booked room to make sure that it meets all your requirements.
With reference to the lost luggage, we will give you a compensation equivalent to the value of your lost luggage
and offer a free flight on your next experience. Additionally, we also ask the airline to find your bags carefully
again and return to you as soon as possible. Moreover, the airline will install more cameras alongside the airport in
order to strengthen security as well as minimize possible loss.
In terms of the problem of car rental, we will refund the fee that you had to pay for your service. In addition, we
would like to offer a free car rental with the big size if you go back next time. For the clerk, we feel sorry for his
rude attitude towards you and commit to criticize him strictly.
For the diverted flight issues, we will refund your hotel expenses and offer 30% discount for the next flight of this
airline.


Again, we want to apologize sincerely for all the inconvenience and hope that these above solutions are able to
make you satisfied. We promise that our company will examine and evaluate the quality of services more carefully
before providing them for you so that similar problems do not happen again.
Thank you for your patience and cooperation. If you have any questions or wonders, feel free to contact us for
further information. We are looking forward to serving you soon for the next trip.
Yours sincerely,
Huy
Account Manager of BTS./.

UNIT 3: ACQUIRING ASISA ENTERTAINMENT
Date

3rd April, 2022

Present

Scott Henderson (Chief Executive), Robert Crawford (Vice-pre

1. Reapplying for the positions

At the behest of HR Director, HR Department should make effort to console all the staff and persuade them to try their best t

Moreover, HR Department also take charge of holding some cosy parties and help the management and staff build a strong re
2. Redundancy and compensation

Vice President should make an employee deployment plan to clarify the workload and responsibilities to staff so that they can

Additionally, Vice President has to propose to increase the compensation package for redundant staff as well as suggest them
3. Company language skill

Asia Entertainment’s Senior Executive should design some internal English courses for staff to learn and practice more frequ

Besides, he has to adjust employee’s workload properly during their study time and give them a support charge as an encoura
Last but not least, he had better collaborate with departments involved to create an English environment in the workplace.
4. Computer system

The Manager should create training sessions related to computer system for all the staff to help them be acquainted with its o

In addition, the Manager also regularly follow and support staff when they work with this system to solve possible issues as s
5. Cuisine in staff restaurant

At the behest of HR Director, HR Department should conduct a survey aimed at staff to know exactly their expectations to da
6. Management style
Chief Executive should spend more time researching and understanding staff’s expectations and feelings via feedback forms
Next meeting: 1st May, 2022


Venue: to be confirmed

UNIT 4:
From:
To:
Subject: DECISION CONCERNING THE RELOCATION OF INSTEP
__________________________________________________________
Dear Mr. Smith,
I am writing this email to inform you about the future of Instep. After having a discussion with many people
concerned, we made a decision of a possible move to Beauchamp.
Although having a lot of actions are against the company's move, I feel the company can continue and make a
move. Actually, the big problem is the unhappiness of staffs and their families. However, I must put the profits of
the company first. With the reduction in cost, the improvement of working conditions and better communication, I
think that the company's move will make the situation better in the long-term. Moreover, we all recognize the
priority of Beauchamp when offering us tax intensives. With all the above priorities, these are too good for us to
make a move immediately.
I have an intention of making an official announcement soon. Perhaps, I will work with the department concerned
to have a stable plan for the company's move. I hope that we can finish this process within a month.
If you have any recommendations, please let me know by replying to this email.

I hope to hear from you soon.
Yours faithfully,
Toan
Ngo Quoc Toan./.