TIẾNG ANH THƯƠNG MẠI EN51

BÀI LUYỆN TẬP TRẮC NGHIỆM 01 - LTTN01
1. In a letter of complaint, we describe what should be done to solve the
problem in=>Solution
2. The statement “Please send us a corrected invoice for $9,479.” is
in=>Solution
3. In a letter of complaint, we describe the cause and effect in=>Problem
4. A letter of complaint usually consists of=>5 parts
5. Paragraph 1 in a letter of request is to=>Request specific information or
action
6. Paragraph 1 in an application letter is=>To state that you are applying
for the job
7. Paragraph 2 in a letter of request is to=>Cover relevant background
information and details
8. Paragraph 2 in an application letter is=>To describe your practical work
experience
9. Paragraph 3 in a letter of request is to=>Provide contact information
10.The expression “If you have questions about (my request / my order),
please contact me at…” is used to=>Provide contact information
11.Paragraph 4 in a letter of request is to=>Reiterate action and/or thank
12.When we received a complaint letter, if the cause of the problem were
beyond our responsibility, we could=>Reject the complaint
13.If the letter is going to someone whose name you know, you can begin
with=>Dear Mr. / Ms. Brown
14.Dear Sir/Madam is the salutation ……. of the business letter=>At the
beginning
15.Yours sincerely is ……. of the business letter=>At the end
16.If you know the name of the recipient, you end the letter with=>Yours
sincerely
17.If you begin the letter with Dear Sir/Madam, at the end of your letter you
should include the closing phrase:=>Yours faithfully
18.Business letters are usually quite formal in style, so we should.=>Avoid

writing sentences that are too long
19.If the letter is going to someone whose name you do not know, it starts
with=>Dear Sir or Dear Madam or Dear Sir/Madam
20.When we received a complaint letter, if we are sure that we are at fault,
we should=>Accept the complaint
21.An application letter is divided into=>Four paragraphs
22.The expression “Thank you for your letter of … regarding / concerning /
in connection with…” is used to=>Acknowledge receipt of a complaint
letter
23.The statement “I look forward to receiving your explanation of these
matters.” is in=>Closing
24.In a letter of complaint, we describe what is expected from the
recipientin=>Closing


25.The statement “I am writing to inform you that the goods we ordered from
your company have notbeen supplied correctly.” is in=>Background
26.In a letter of complaint, we describe the situation in=>Background
BÀI LUYỆN TẬP TRẮC NGHIỆM 02 - LTTN02
1. The Subject Line in an email is the=>Headline
2. The Subject Line in an email should be=>Short
3. The expression “Yours sincerely.” in an email is a very formal and rarely
used=>Close
4. The expression “Hope to hear from you soon .” in an email is an
informal=>Conclusion
5. The expression “I am writing to……….” in an email is in the=>Opening
6. One of the advantages of emails over normal “snail- mail” letters is that
they are …..=>Quick and direct
7. The expression “Just a quick note to……….” in an email is an
informal=>Opening

8. The expression “Hi/Hello + name ...……….” in an email is an
informal=>Salutation
9. The expression “Looking forward to your reply……….” in an email is in
the=>Conclusion
10.How many types of email are there?=>2
BÀI LUYỆN TẬP TRẮC NGHIỆM 03 - LTTN03
The 'From' section in a memo contains=>To, From, Date, Subject
The 'From' section in a memo contains=>The name of the sender
We should close the memo with a ………..ending that states what actions we
want the reader to take=>Friendly
The 'To' section in a memo contains=>The name of the receiver
We clearly state the purpose of communication in the=>Subject line
When written properly, memos can be ……. in connecting the concern or issue
of the writer with the best interests of the reader=>Very effective
The 'Subject' section in a memo contains=>The main idea
There are ……. basic reasons to write a memo=>3
If your memo is longer than a page, you may want to include a separate …
=>Summary segment
We write memos with purpose and make that purpose known in the=>First
paragraph
A memo is a ………..communication conveying your thoughts, reactions or
opinion on something=>Short and to the point
……make a memo lengthy=>Never

BÀI LUYỆN TẬP TRẮC NGHIỆM 04 - LTTN04


We explain what the facts mean in=>Conclusions
We suggest what action(s) should be done in=>Recommendations
We explain what the report is about in=>Terms of reference

Reports are matter of fact and to the point. Language is therefore …=>Neutral
and factual
When writing a memo, we should keep paragraphs ….=>Short
There should be ….. sub-sections in a report=>5
A report requires …….underlined at the top=>A title
When we write a report, presentation and style are=>Important
The report ……be signed and dated=>Should
The expression “I recommend that ….” is used in=>Recommendations
BÀI KIỂM TRA TRẮC NGHIỆM 01 - KTTN01
An application letter is=>To apply for a job
A memo=>Does not need to be signed
If you know the name of the recipient, you end the letter with/ Yours sincerely
If the letter is going to someone whose name you do not know, it starts with /
Dear Sir or Dear Madam or Dear Sir/Madam
In a letter of complaint, we describe the cause and effect in/ Problem
The statement “I am writing to inform you that the goods we ordered from your
company have not been supplied correctly.” is in/ Background
An application letter is / To apply for a job
The statement “Please send us a corrected invoice for $9,479.” is in/ Solution
In a letter of complaint, we describe what should be done to solve the problem
in/ Solution
In a letter of complaint, we describe what is expected from the recipient/ Closing
Paragraph 2 in a letter of request is to/ Cover relevant background information
and details
Business letters are usually quite formal in style, so we should./ Avoid writing
sentences that are too long
Paragraph 2 in an application letter is/ To describe your practical work
experience

When we received a complaint letter, if we are sure that we are at fault, we
should/ Accept the complaint
The expression “I’m writing from __________ and I was wondering if you
could…” is used to/ Request specific information or action
The expression “Thank you for your letter of … regarding / concerning / in
connection with…” is used to/ Acknowledge receipt of a complaint letter
In a letter of complaint, we describe what should be done to solve the problem
in/ Solution
A letter of complaint usually consists of/ Solution
An application letter is divided into/ Four paragraphs
In a letter of complaint, we describe the situation in/ . Background
In a letter of complaint, we describe what is expected from the recipient In/
Closing
Yours sincerely is ……. of the business letter/ At the end
When we received a complaint letter, if the cause of the problem were beyond
our responsibility, we could/ Reject the complaint
If you begin the letter with Dear Sir/Madam, at the end of your letter you should
include the closing phrase: / Yours faithfully
How many types of email are there?/ 2
The expression “Hi/Hello + name ...……….” in an email is an informal/
Salutation
The expression “Hope to hear from you soon .” in an email is an informal/
Conclusion
One of the advantages of emails over normal “snail- mail” letters is that they are
…../ Quick and direct
The expression “Yours sincerely.” in an email is a very formal and rarely used/
Close
We should close the memo with a ………..ending that states what actions we
want the reader to take/ Friendly
The 'Subject' section in a memo contains/ The main idea

The heading segment should include/ To, From, Date, Subject


A memo is a ………..communication conveying your thoughts, reactions or
opinion on something/ . Short and to the point
A memo/ Does not need to be signed
Paragraph 4 in a letter of request is to / Reiterate action and/or thank
The Subject Line in an email should be/ Short
We write memos with purpose and make that purpose known in the/ . First
paragraph
We clearly state the purpose of communication in the/ Subject line
We suggest what action(s) should be done in/ Recommendations
We explain what the facts mean in/ Conclusions
There should be ….. sub-sections in a report/ 5
The expression “I recommend that ….” is used in/ Recommendations
When writing a memo, we should keep paragraphs …./ Short
When written properly, memos can be ……. in connecting the concern or issue
of the writer with the best interests of the reader/ Very effective
There are ……. basic reasons to write a memo/ 3
When we write a report, presentation and style are/ Important
Reports are matter of fact and to the point. Language is therefore ……/ Neutral
and factual
A report requires …….underlined at the top/ A title
The report ……be signed and dated/ Should