ĐỀ THI kết THÚC học PHẦN học kỳ i ĐHNNĐN

ĐỀ THI KẾT THÚC HỌC PHẦN HỌC KỲ I
NĂM HỌC 2021-2022
Học phần thi: KNT B1.1 (LISTENING & READING)
Mã học phần:
Số TC: 3
Ngày thi:
Thời gian: 60p
__________________________________________________________________________
KHOA TIẾNG ANH CN

ĐỀ THI
SECTION 1 – LISTENING
Questions 1-8: Listening to a tour guide and complete the itinerary for the tour.
DAY TRIP IN KYOTO
• Bus leaves at: (1) ______________
• First stop: Golden Pavillion, a (2) ______________ constructed in 1397.
• Second stop: Ryoanji Temple, which is famous for its (3) ___________ ___________
• Time for lunch: (4) ___________ to ___________
• Third stop: a (5) ______________ stop at Heian Jingu Shrine
• Fourth stop: Gion, a shopping area. Visitors have (6) ______________ to look around.
•Last stop: Nijojo castle, the (7) ______________ of the first Tokugawa Shogun.
• Time to be back at the bus: (8) ______________
Questions 9-15: Listen to the conversation between a receptionist and a guest who is
complaining about his room at the hotel. Choose the best answer for each question.
9. Mr. Hussein
A. arrived yesterday.
B. has arrived just now.
C. will arrive tomorrow.
10. When he arrived, he found out
A. there were other people in his room.
B. the room was not cleaned.

C. the room was facing the street.
11. The following issues were found:
A. dirty bed linen and towels.
B. no sheets and no towels.
C. the room was locked.
12. Mr. Hussein plans to go
A. to the shops today.
B. to the opening of a competition today.
C. to the opening at Grand stadium tomorrow.
13. The receptionist is


A. not helpful.
B. helpful.
C. pretty.
14. The receptionist offered
A. another room immediately.
B. to call a housekeeper first.
C. to call the manager.
15. The new room is
A. on the first floor facing the street.
B. on the second floor facing the yard.
C. on the second floor facing the street.
SECTION 2 – READING & VOCABULARY
Questions 16-20: Match the words a-e with the definitions 16-20.
16. the sector which is central to the tourism industry, because people travelling to different areas
require somewhere to stay, rest, sleep and unwind.
17. People who sell travel or tourism-related products to customers on behalf of suppliers. They
generally receive a commission from suppliers and also offer travellers advice on the best travel
products to suit their particular needs or preferences.

18. a holiday at a fixed price in which the travel company arranges your travel, hotels, and
sometimes meals for you.
19. the sector which is concerned with helping tourists to get where they need to go. This may
include providing tourists with the means to get to their intended holiday destination in the first
place, but may also include assisting them with getting around after they arrive at their
destination.
20. a center which provides tourists information to visitors.
a. package tour
b. accommodation
c. visitor information center
d. travel agents
e. transportation
Questions 21-25: Complete the text about Hotel Oasis with the correct words chosen from
the box.
service

restaurant
equipped
facilities

café
view

sun
destinations

made
sightseeing

Hotel Oasis in Pearl Beach is a large modern hotel just 15 minutes from the beach. The hotel is

in a beautiful garden with three swimming pools and (21) __________ for everyone in the
family. For holidaymakers who love good food the hotel’s (22) __________ has an excellent
reputation! Pearl Beach is an ideal resort for a holiday, with beautiful beaches, many lovely
shops and restaurants and a wide range of interesting cultural (23) __________ to visit nearby.


There are lots of things to do at the Oasis! Play mini-golf or tennis, or relax on a (24)
__________ bed beside the pool. We also have a fully-(25) __________ wellness centre with a
sauna and spa, and beauty salon with massage treatments. In the evenings there’s a full range of
the best entertainment in town, with live music every day except Sunday. There are playgrounds
for children, a disco for teenagers, and an adults-only piano bar for parents! Fun for all the
family at the Oasis Hotel Pearl Beach!
Questions 26-35: Read the text and. Are the statements 26-35 true (T) or false (F)?
A vacation package is for independent travelers who want the savings and convenience of buying
pre-packaged arrangements. A vacation package includes two or more travel services (e.g. hotel,
air fare, car rental, sightseeing, etc.) that are bundled together and offered at a “package price”.
Travelers can choose pre-existing packages or they can customize their own arrangements. On
the other hand, a tour is a pre-planned itinerary, often including a tour escort and travel with a
group.
Buying a vacation package or a tour is usually cheaper than putting your own vacation together.
Buying a vacation package or tour can save you up to 30%, depending on the time of the year
and where you are going, plus hour of work over putting the trip together yourself. Because tour
operators and vacation packagers contract for hotel rooms, air fares and other travel services in
bulk, they are often able to negotiate better rates. These savings are passed onto the consumer.
A tour operator, or wholesaler, puts the raw ingredients of your vacation together. The tour
operator packages items like hotel accommodations, air fare, transfers, meals, and/or sightseeing.
These packages or tours are sold by travel agents (retailers) or sometime by the tour operator
itself directly to the public. Think of clothing: the manufacturer (tour operator) produces the item
that is sold in the store (travel agent) or directly (online)
While some travel agents charge service fees, the same vacation package will not cost more

whether or not you buy it from a travel agent. In fact, some tour operators and wholesalers only
work through travel agents, so using a travel agent may give you a wider choice of vacation
options. And because travel agents have insider information, they can often help you get better
price and access to travel arrangements.
Internet travel agencies work with a limited number of suppliers and therefore do not necessarily
have access to specials offered by other tour operators or travel agents.
26. Tours are mainly for old people.
27. A vacation package is the same as a tour.
28. Buying a vacation package or a tour is usually more expensive than putting your own
vacation together.
29. A tour operator is the same as a travel agent.
30. You will pay more for a vacation if your use a travel agent.
31. Travel agents always possess insider information.
32. A tour operator is a synonym to the word “retailer”.
33. Because tour operator and vacation packagers contract for hotel rooms, air fares and other


travel services in bulk they are often unable to negotiate better rates.
34. As a rule, Internet travel agencies don’t have too many suppliers, they work only with a
limited number of them.
35. Internet travel agencies always have an unlimited access to the specials offered by other tour
operators.
Questions 36-40: These people (36-40) all want to choose a hotel to stay in for the weekend.
Look at the eight reviews (A-H). Decide which hotel would be the most suitable for each
person. For questions 36-40, choose the correct letter (A-H).
36. Anthony Bilters is a businessman who is travelling to different cities in England over the
weekend. He needs to be near major roads and transport centres to go to meetings. He also needs
to be in constant contact with his offices and the latest business news.
37. John and Alex like outdoor activities and adventure wekkends. They want to stay somewhere
organised where they can sleep in their tents and be close to nature, but are not worried about

comfort and luxury.
38. The Peterson family are travelling from the south of England to Scotland in the north, with
their two children. They need a suitable hotel for just one night, which should be simple and near
to the motorway.
39. Stephanie and Sophie want to go walking and exploring the countryside, and need only a
clean simple place to sleep, as they will be out all day. They do not like camping.
40. George and Maria are celebrating their two-year wedding anniversary, and want to spend a
romantic and luxurious weekend away from the city. It is important that they relax and are away
from the noise and stress.
A. The Countryside Inn
This tidy, traditional bed and breakfast hotel is located in the village of Minton in the heart of the
beautiful Chiton hills. Single and double rooms are available at reasonable prices with breakfast
included, perfect for those wanting to enjoy the local scenery.
B. The Corporate
The new extremely comfortable corporate hotel is located halfway between Birmingham and
London, and is only half a mile from the M40 motorway and allows you to reach whatever city
you require I England. There are single or double rooms with “office features” such as Internet
and two phone lines connections in each room, as well as satellite TV included in the price.
C. The Drive-by
For busy travellers arriving from Europe this small hotel in the middle of the town of Dover,
Southeast England, provides reasonably priced single or double rooms without the need to
reserve. Ideal rest for sleepy travellers.
D. Peak Campsite
Located at the edge of the Lake District National Park with its spectacular mountain ranges and
lakes, this is a basic but well-managed campsite. There is a shower and toilet building, but you
have to bring your own tent and equipment.
E. Hotel Amour
Located on a peaceful seafront on the South coast, with spectacular sunset views, the Hotel
Amour is ideal for honeymoons or couples who want a personal brak from the stress of life. Each

double room or honeymoon suite is expensively decorated for your comfort and includes a free
bottle of champagne on your first night.
F. Buffalo Bill’s Ranch
Wild-west theme hotel in the Southwest countryside, ideal for a week away with the children.
You can stay on a recreation of a 19 th century American farm, ride horses with real cowboys and
be served by Native American Indians at dinner.
G. Travelers’ Lodge
Conveniently located in the middle of the country, just half a mile from the north-south M1
motorway. Ideal for those making a long trip up or down the country. Single rooms and
reasonable prices for single, or double rooms, with a fifty percent discount for kids and breakfast
included.
H. Hotel Royal
Luxury in the heart of the city, good enough for a King, and located near the lively West End
theatre and shopping district. Each room (whether single, double or honeymoon suite) has an ensuite sauna. Treat yourself to a weekend in style.
SECTION 3 – WRITING
Questions 40-45:
A guest has just had some bad experience at a hotel. He wants to complain about the following
problems:
- late check-in
- old and shabby furniture in the hotel room
- staff’s unhelpful behavior
Complete his letter of complaint below with the suitable information.
Dear Sir,
I am writing this letter regarding my stay at your hotel on the date (41)______________. I have
booked your hotel by reviewing it from (42) ______________but when I checked in the hotel
room it was totally different from the images that were shown to us.
During my stay, I have faced so many issues. Firstly, (43)________________. Secondly, when I
entered the room I found out that (44) ______________. Further, (45) ______________. Your
hotel management team completely ruined my experience at the hotel.

I will definitely not recommend this hotel and I will never visit again for staying at your hotel.

THE END