Internship report savvycom joint stock company

TABLE OF CONTENTS
TABLE OF CONTENTS..............................................................................................i
ACKNOWLEDGMENT.............................................................................................ii
INTRODUCTION......................................................................................................iii
LIST OF TABLES AND FIGURES...........................................................................iv
LIST OF ABBREVIATIONS......................................................................................v
PART 1:GENERAL INTRODUCTION TO AMAZING YOU EDUCATION AND
TRAINING JOINT STOCK COMPANY......................................................................1
1.1

The formation and development of the company............................................1

1.2

Company’s key values, vision and mission.........................................................2

1.3

The structure of Savvycom.................................................................................3

1.4

Some business results of the company..............................................................4

PART 2: INTRODUCTION TO THE INTERSHIP PROCESS AT THE
COMPANY................................................................................................................... 5
2.1 The tasks during the internship............................................................................5
2.2 Difficulties and experienced lessons......................................................................8
2.2.1 Difficulties............................................................................................................8
2.2.2 Experienced lessons...........................................................................................10
PART 3: SITUATION OF USING ENGLISH AT THE COMPANY....................12

3.1 Situation of using English at the company.........................................................12
3.2 Suggestions for solutions to improve English proficiency.................................12
PART 4: SUGGESTIONS OF THESIS....................................................................13

i


ACKNOWLEDGMENT
In the process of completing this report, I have applied the knowledge of
Commercial English major studied at the Thuong Mai University, Sales knowledge
when taking part in AIESEC organization in two years, as well as conducted research
and analysis of the organization and succession process at Savvycom Joint Stock
Company. Because self-knowledge is still limited, the practice time is not long enough
so the report cannot reflect all aspects of existing problems, and certain limitations and
errors. Therefore, I hope to receive comments from teachers, classmate and interested
people to complete the internship report.
In order to finish my internship and complete my report, I have received
enthusiastic help from many people. It would be a mistake if I did not thank those who
have cared for, helped and guided me until today.
First of all, I want to send special thanks to all teachers in Commercial English
Faculty who have been dedicated to teaching me during the past four years. Their
lectures and advice mean a lot to me when performing my internship duties.
I also want to thank all the employees in Savvycom Joint Stock Company. I have
learned a lot of good things from them, especially their passion and enthusiasm.
Finally, I want to thank my family. Without the encouragement and
understanding from my family, I wouldn't be able to do my job well.
I sincerely thank!
Student
Nguyen Ai Van

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INTRODUCTION
Rationales for choosing the company for internship period
After the heavy economic losses globally caused by the Covid-19 pandemic, the
story of recovery and reconstruction is of most concern. Based on the specifics of the
industry, IT is considered the least affected sector.
In domestic reality, during the Covid-19 epidemic period, Vietnam has clearly
seen the benefits of online applications as many problems are handled on IT platforms.
Organizing online meetings, online payment, e-government gradually put into
practice ... These are the clearest proofs for the bright future of IT industry.
IT is very important in the social life and is one of the effective tools in the
modernization of Vietnam's economy, that makes IT a key tool for national
development. To do this, it is necessary to have professional IT service providers to
ensure safety and efficiency. One of the leading IT service development companies in
Vietnam today is SAVVYCOM.
Report structure
Throughout this last-course internship, I am given an opportunity to apply the
theoretical knowledge which I had attained at university into practice at Savvycom
JSC as a beginner under the approval and supervision in the Sales department of the
company. After four weeks of work, I completed the report to include four parts:
Part 1: General introduction about Savvycom Software Joint Stock Company
Part 2: The internship process at the company
Part 3: Situation of using English at the company
Part 4: Suggestion of the Thesis
In the process of implementing the topic, due to knowledge limitations and time
constraints, the thesis cannot avoid errors. The writer hopes to receive comments from
readers to make the topic more complete.
Above is the beginning of the report, the basic and detailed contents of the study

will be presented in the following chapters of the report.

LIST OF TABLES AND FIGURES
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Picture 1. Timeline Growing of Savvycom
Picture 2. Company Structure
Picture 3. Management sheet
Picture 4. First emil template
Picture 5. Second email template
Table 1. Financial Statements of Savvycom from 2018-2019
Table 2. Criteria for potential Leads
Diagram 1. Sales Process

iv


LIST OF ABBREVIATIONS

Abbreviation

Explanation

JSC

Joint Stock Company

IT

Information Technology

CEO

Chief Executive Officer

PMO

Project Management Officer

CTO

Chief Technology Officer

HR

Human Resources

MKT

Marketing

VND

Vietnam Dong

K

1K= 1000

v


PART 1:GENERAL INTRODUCTION TO AMAZING YOU EDUCATION AND
TRAINING JOINT STOCK COMPANY
1.1
-

The formation and development of the company
Company name: Savvycom Joint Stock Company
Company size: 50- 249
Headquarter: Floor 12th, Viet A Building, 9 Duy Tan Street, Cau Giay

district, Hanoi.
Facility 2: 83 Devonshire Ave #1 Mountain View CA 94043
Facility 3: Level 2, 24-26 Falcon Street, Crows Nest, NSW 2065
- Website: www.savvycomsoftware.com
- Hotline: +84 352 287 866
- Email:
Savvycom Joint Stock Company was founded on November 13th, 2009 with a
team of young, enthusiastic, passionate people in IT. The company embodies the
desire to conquer and master the technology to provide the community with the best
quality, cost-effective services and products based on IT platforms.
Starting with a team of just under 10 members, up to now, Savvycom has
grown rapidly and become an active, and energetic team with many excellent
personnel in different fields.
Not only growing in the number of staff, Savvycom also expands product
portfolio, accumulating a wealth of experience from successfully developing
hundreds of Web and Mobile applications in a variety of fields with spectacular
graphic design. Currently, Savvycom is providing many Web and Mobile

application products (including iPhone / iPad, Android, Blackberry, Windows and
multi-platform programming) for domestic and foreign customers such as the US,
Singapore, Australia ... The Company's services and products fully ensure the ISO
9001: 2015 process, international security and quality processes.
With the bigger goal of pinning Vietnam as a prestigious brand name on the IT
world map, Savvycom have always been upholding the values of uality, professionl,
services improvement, striving to become a long- term strategic IT partner as well
as contribute to the strong growth of Vietnam IT community. In addition,
Savvycom also aim to build an international network that both expands the horizon
of business opportunities and creates a resourceful learning circle among leaders
across various field of business.
In the spirit of win- win benefits and collaboration, Savvycom wishes to
partner with corporates in a wide range of industries such as Health Care,
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Education, Finance, Commerce, Manufacturing, etc. in order to exploit and
promote the process of technologization, and to join hand to construct large scale
IT systems.

-

(Image source: Savvycom Software company profile)
Picture 1. Timeline Growing of Savvycom
1.2




-

Company’s key values, vision and mission
Key values: At Savvycom we consistently believe and maintain our values:
Think creative
Nuture trust
Work with passion
Commitment
Vision: To become a Leading Digital Technology company in ASEAN.
Mission: To bring innovation technology into life by leveraging engineering

workforce in Vietnam.
1.3 The structure of Savvycom
The management board of the Company is closely organized. The management
tasks are divided according to the model in accordance with the characteristics of business
operations, functions and duties of the Company, helping to manage strictly control staff
activities, management as well as business results reporting.

2


(Image source: My own slide about Company Profile Report)
Picture 2. Company Structure
The following are specific functions and tasks of departments in the Company:
- Chairman: Head of the Board of Directors who is responsible for planning
activities, adopting all decisions, supervising the implementation of decisions of the Board
of Directors.
- CEO: is the legal representative of the company. The CEO performs all
administrative functions. She is the person who runs all activities that happen in the
company. The CEO determines the business strategy and development orientation for the
company.

- CTO: is a strategic planner, as well as operating the company's IT activities.
Besides, he also manages the implementation of the progress and results of the project
signed with the client.
- PMO: Helping the CEO in managing and operating the company's activities
that assigned by the CEO, at the same time proactively implementing assigned tasks and
taking responsibility to the CEO for efficiency of all activities.
- HR department: Advising the CEO on the organization, management and use
of the workforce; implementing regimes and policies for employees.
- Sales and MKT department: Responsible for market research, looking for
customers to create reputation for the company. Responsible for placing the orders and
economic contracts, tracking the contract performance of partners, and putting
pressure on customers to be responsible for implementing the contract. Coordinate

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with the development department to make production plans and make products
suitable for quality and on schedule.
- Development team (software engineers): Conduct production according to
the plan approved by the CTO, implement projects of new customer orders that are
provided from the marketing-sales department. Currently they develop 2 main
products: Web and Moblie
1.4 Some business results of the company
Table 1. Financial Statements of Savvycom from 2018-2019
Targets
1. Sales of goods and services and

2018

2019

5.866.791.680

6.713.751.960

financial activities
2. Financial and business management

1.117.146.230
1.579.761.920
expenses
6. Net profit from operating activities
488.621.944
760.853.860
7. Other income
12.500.004
12.739.098
8. Other costs
587
45
9. Other profits
12.499.417
12,739,053
10. Total profit before tax
501.121.361
773.692.913
15. Profit after corporate income tax
476.065.293
735.008.267
(Source: Savvycom Joint Stock Company Financial Statements 2018-2019)

PART 2: INTRODUCTION TO THE INTERSHIP PROCESS AT THE
COMPANY
2.1 The tasks during the internship
My position is Sales interns (Sales B2B of the international market). On the first
day of work, I was assigned for a management sheet to track all the tasks I had to do
day by day of the first week.

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Picture 3. Management sheet
On the first week, I was dedicatedly trained by my direct mentor Ms Sophie Vu,
Sales Executive (interational market) of Savvycom. Thanks to her, I could quickly
intergrate into the new working environment. I aquired much knowledge about our
company, about Sales B2B especially in the international market and basic knowledge
about IT.
When I began more understand and can caught up the working schedule, I was
assigned to join the very first part of Sales process: Research database in market
Hongkong.
There are some of the criteria that I have to remember to research database. Here
are the detailed criteria

CATEGORY

CRITERIA FOR A POTENTIAL LEAD
DETAIL
NOTE
-IT Outsourcing Company
Using website

Company Type -IT Solution Provider
Services

Clutch.co or LinkedIn

-IT Consultant
-Web Development

to find out this criteria
Search by this

-Mobile App Development

keywords to find

-Web Design

potential Leads
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-Custom Software Development
-UI/UX Design
-E-commerce Platform
-Medium, number of employees 50-200
(tech company) or 10-200 (tech product
Company size

company)

-Location and presence in at least 2
countries (just 1 country is okay if
company size match)
Hongkong, Singapore, Thailand, APAC,

Place

US, Canada, European countries....
5 years or older

Years

Double check on
Project size

At least 10K

Average hourly
rate
At least $20/hour
FINDING THE LEADs

Clutch, Crunchbase or
COLD LEADs: The accounts that I have to find
Dun & Bradstreet
from LinkedIn, Clutch,
Referal,
Company
Double
check on

website,.....
Clutch, Crunchbase or

Dun & Bradstreet
WARM LEADs: the accounts that I receive from
Table 2. Criteria for potential LeadsMarketing

Using
some
tools to
check
the
criteria

As a supporter, I have joined in the first step ( Building Database) of the Sales
Process in my company. Here is the Diagram of our
Sales Process:
Company
Type
Services
BUILDING QUALIFIED
LEADs ( that meet all our
company’s criteria)

Company’s size
Place

Check budget,
timeline,
buying

process,... by
phone call or
meeting

Year
Project size
Average hourly rate

OPPORTUNITY

Sign
the
contr
act
6
DEAL


Diagram 1. Sales Process
And here is the detailed steps that I did when build the database in the market
Hongkong that I was assigned by my Sales Manager.
-

Step 1: Logging in LinkedIn or Angel.co, or other recruitment platform to

find the Leads that are suitable with our criteria. There are some key words that help
me to find the exactly Leads: NodeJS, Java, Python, ReactJS, iOS Native, UI/UX
Design, Wordpress, AWS DevOps,......
- Step 2: Using tools such as Clutch, Dun & Bradstreet, Crunchbase,... to
check the criteria.

- Step 3: Viewing decision maker by LinkeIn Sales Navigator ( The decision
maker of a company must be CEO, CTO, HR Manager, General Director,....)
- Step 4: Filling all information in the Prospecting sheet.
- Step 5: Sending the first email to all the decision maker to touch them.
- Step 6: Sending follow up email to keep in touch with the client.
- Step 7: Connecting with them on LinkedIn and making the visiting client’s
company to make website request
After one week of Prospecting, I had to make a Prospecting report to sent to my
direct mentor. She will analyse the number of emails, open rate and response rate to
evaluate my performance and come up with specific strategies to improve it.
2.2 Difficulties and experienced lessons
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2.2.1 Difficulties
Although I had two years experience in Sales, I still met a lot of obstacle when I
start my internship period.
The very first difficulty that I met was the selection round of my company. I had
to go through five strict selection rounds to get into this company:
-

The First Round (CV selection): I have never had experience in writing an

CV. Therefore, it took me about one week to read many article as well as social media
post to learn how to write an CV. To write a good CV to beat other potential candidates
is much more difficult than I thought because there are a lot of skills that I have never
known before. After one struggling week, finally I had an CV for myselft and passed
the CV round.
- The second round (phone call): It surpriesed me a lot when they check all my
information and interview me right after 1 day by a phone call. It was much different

from other recruitment processes that I met. I didn’t have any preparation, but had to
answer all the questions that the HR department asked. Luckily, I passed this round by
the actual experience that I had.
- The third and fourth round was English Speaking and English Writing test
because when I work as a Sales intern I had to talk or write completely in English. By
using all knowledge I acquired when learning in English Falcuty in Thuong Mai
University, I have been appreciated.
- The last was the direct interview round conducting a haft by English and the
other by Vietnamese to check my specialized skills.
After five rounds, I successfully passed and became a Sales interns. I was really
happy and satisfied with the result I receive after my great effort.
The second difficult that I met was the less experience in Sales B2B. Inspite of
two years experience in Sales B2C, it was not enough for me to be good at Sales B2B.
This was an absolutely the different level. All my clients were C level such as CEO,
CTO, PMO,... and to reach them was really hard. I had to build my own email
template to make sure the open rate is highest. Here was the email template that I use
in the first week

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Picture 4. First emil template
By using this template my open rate was 54%, the response rate was 5.4% and
the LinkedIn connected was 18.9%.
That number was not too low but still need to improve that’s why I build another
email template.

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Picture 5. Second email template
By using this template my open rate was 62%, the response rate was 6% and the
LinkedIn connected was 23%.
That number was much better than the first one that made me quite satisfied but I
still try my best to raise this number day by day.
2.2.2 Experienced lessons
From the difficulties encountered during the practice, I gained a lot of practical
experience. I broaden my mind in the new industry that I love, sharpen my Sales skills
and widen my networking. Thanks to all the difficulies I absolutely understand one
thing:
“ Everything will be alright in the end. If it’s not alright, it’s not the end ”
This statement is exactly with me. I experienced all the difficulty in the time of
studying in Thuong Mai University and the time of finding a suitable job. However, if
you fail and get discouraged, you will certainly not have the success of today.
Therefore, the first experienced lesson that I want to always keep in my mind is:
Be Persistent. I am sure that everything won’t be easy in the beginning and I am
surely I will encounter failure once, twice or even more, but that's okay, I am still
young, just experience, learn from it and then success will definitely come soon.

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The second thing that I always remind myself is: Be Proactive. When getting out
of university, no one else can remind me what I have to do today, what I should do, ...
but it all depends on proactive learning and self-awareness from myself.
Last but not least, don’t be lazy. There are many things we need to explore. As
long as we are a little lazy we will overlook a lot of great things

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PART 3: SITUATION OF USING ENGLISH AT THE COMPANY
3.1 Situation of using English at the company
English is used as the main communication tool in my company. All the
employees in Savvycom can fluently use English when speaking, writing, listening or
reading. Thats make me really impressed and admired them a lot.
70% clients of Savvycom are foreigners so all employees recruited to the
company are required to have an intermediate level of English proficiency even they
are in back office or front office.
About Sales and MKT department, all members of this department are required
fluency in English especially in speaking and writing because it is the bridge from our
company to the potential customer.
In conclusion, English is a must at company and all employees are using it every
day
3.2 Suggestions for solutions to improve English proficiency
If there is something that I can suggest to improve English proficiency of
Savvycom, they must be two main things:
-

Organized an English club so that everyone could practice English every day

and connect with each other
- Daily practice listening English accent of different countries because the
company's market is very wide from all over the world. In order to reach more
customers, it is necessary to have better listening comprehension ability in any English
accent.

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PART 4: SUGGESTIONS OF THESIS
4. Subject: A study on the real situation of the senior student of the Business
English Faculty of Thuong Mai University

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