(Tiểu luận) final report management of information systems ecommerce managerment website for baby hut

VIETNAM GENERAL CONFEDERATION OF LABOR
TON DUC THANG UNIVERSITY
FACULTY OF INFORMATION TECHNOLOGY

FINAL REPORT
MANAGEMENT OF INFORMATION SYSTEMS

ECOMMERCE & MANAGERMENT
WEBSITE FOR BABY HUT

Instructor: PHAM THAI KY TRUNG
Authors: HO NHAT DUY– 519H0285
PHAM HUU KHOI– 518H0522
Group: 11

HO CHI MINH CITY, 2022

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Tieu luan


VIETNAM GENERAL CONFEDERATION OF LABOR
TON DUC THANG UNIVERSITY
FACULTY OF INFORMATION TECHNOLOGY

FINAL REPORT
MANAGEMENT OF INFORMATION SYSTEMS

ECOMMERCE & MANAGERMENT
WEBSITE FOR BABY HUT

Instructor: PHAM THAI KY TRUNG
Authors: HO NHAT DUY– 519H0285
PHAM HUU KHOI– 518H0522
Group: 11

HO CHI MINH CITY, 2022

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Tieu luan


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Catalog

FINAL REPORT....................................................................................................................1
MANAGEMENT OF INFORMATION SYSTEMS.............................................................1
ECOMMERCE & MANAGERMENT WEBSITE FOR BABY HUT..................................1
Instructor: PHAM THAI KY TRUNG..................................................................................1
Authors: HO NHAT DUY– 519H0285..................................................................................1
FINAL REPORT....................................................................................................................2
MANAGEMENT OF INFORMATION SYSTEMS.............................................................2
ECOMMERCE & MANAGERMENT WEBSITE FOR BABY HUT..................................2
Instructor: PHAM THAI KY TRUNG..................................................................................2

Authors: HO NHAT DUY– 519H0285..................................................................................2
1. PROJECT CLIENT AND TEAM MEMBERS..................................................................2
2. PROJECT DESCRIPTION................................................................................................3
a. About Organization............................................................................................3
b. Problem of Organization....................................................................................3
c. The requirements................................................................................................3
i. Functional:...................................................................................................................3
ii. Non-functional:..........................................................................................................4
d. The constraints, assumptions and dependencies................................................4
3. PROJECT SCOPE..............................................................................................................5
4. METHODOLOGY.............................................................................................................6
a. Mockup design...........................................................................................................6
i. Customer maintenance page for registering new customer................................6
ii. Process a loan for baby equipment....................................................................7
iii. BabyHut homepage...........................................................................................7
b. Website implementation..............................................................................................8
5. RESULTS...........................................................................................................................9
6. CHANGE MANAGEMENT.............................................................................................9
7. RECOMMENDATION FOR FUTURE...........................................................................10
REFERENCES.....................................................................................................................11

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1. PROJECT CLIENT AND TEAM MEMBERS.
In this proposal our client is Baby Hut and our team members:

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2. PROJECT DESCRIPTION
a. About Organization
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Baby Hut is a growing baby equipment sales and rental chain.
Opened by three people:
o Peter Hamill.
o James George.
o Angel White.

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The company now has five stores in Melbourne, and can see opportunities
to expand the chain into other cities and states.
Each store has a manager with suitable casual staff
As well as finding their niche, success has come about through careful

selection of locations and of committed and knowledgeable managers to
run each store.
So far the three owners have been able to manage and support store
managers effectively by regular personal contacts.

b. Problem of Organization
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The company's current problem lies in the fact that the company still
manages personnel and products by manual methods and lacks linkage
between rows.
Each store managing the hire and sale of baby equipment with MS Office
suite and these are not directly linked.
For management purposes each store prepares its own individual reports,
summary reports are sent to head office where James then consolidates
them for the company as a whole.
Each store has a list of titles available through the company but not what
is held in other stores and the customer relies entirely on the expertise of
the store manager and staff to provide advice about baby equipment that
are available and obtaining them.

c. The requirements
After meeting between ISCO and Bussiness Owners, both go to conclutions
about the Functional and Non-functional.

i. Functional:

o Purchase through website.
o Loan processing.
o Notification for customers.
o Display of authentic images of products.
o The website is uncomplicated at the back end.

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o Use Google Analytics to track visitor traffic including where
customers come from and how long they stay on the website.

ii. Non-functional:
o Simplistic design.
o
o
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Friendly user interfaces.
Fast reload in total 5 seconds under 5000 user at one moment.
Easy maintain.
Easy navigation.

o High security to prevent attackes from hacker.
o The results in search engines show the name of their company at
the top of the list.

d. The constraints, assumptions and dependencies.
i.

Constraints.
o Time: The project have 3 parts and deadlines specifics for each
part. For the proposal it’s take 26 days.
o Resoureces: We are going to devolop website by Wordpress
OpenSource so it’s free, so the only resources we need is
working hard and learn new knowledge.

ii. Assumptions.
o The deadline will be met two days before, in order to make time
revision and corrections errors (if found) on the website.
o The website will works normaly if the network of classroom
work normal.

iii. Dependencies.
o The main dependency will be finish-to-start. The basic website
function must be finished before the interface enhancement can
be started. This would also be applied for most of the process.

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3. PROJECT SCOPE.
The goal of the project is to set up a sales website with all the necessary functions
to serve the purposes of the baby hut company, made with wordpress. The website will
have sales functions, create loans for customers, and collect sales data for reporting and
other purposes.
Scope Descriptions

In scope:
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Have basic functions of normal website.
Report process every weeks for customers.
Customers Maintenance.
Maintenance.
Clearly process schedule.

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Support orders request from deparments.
Loans reports.

Scope

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Website provide provide functionalities (e.g.

customer maintenance and overdue loans)
and generate reports (e.g. member
transaction history and overdue list) that
your client requests for its business
operations.

Need

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A website made with Wordpress, an opensource content management system.

Deliverables

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Interface friendly and easy to be maintained
and upgraded.
Tracking customers traffic by Google
Analysics, show where and when customer
come and leave.
Users should be able to access the website
from multiple devices such as computers,
mobiles and tablets.
The owners have highlighted that mobile
compatibility (iPhone and Android) is a
must.

Out of scope

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Exclusions

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Do not change the time as well as the project

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implementation plan.
Use the budget in accordance with the
previously agreed limit, limit making
decisions that increase the budget.
Avoid changing the number of team

members.

4. METHODOLOGY.
With a thorough, completed work of analyzing requirements early in the project,
thus enabling our team to define the entire project scope, create a complete schedule, and
design the overall solution for the management website by applying the Waterfall model.

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a. Mockup design
i.

Customer maintenance page for registering new customer

ii. Process a loan for baby equipment

iii. BabyHut homepage

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b. Website implementation

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5.

R
ESULTS
The system solved the lack of connectivity in management and the unavailability of
access to commodity information of each store. With the new system deployed, each store's
now linked. Thus, members can check the availability of the equipment in the store. Member
Transaction History, Overdue list, and Out of Stock reports are generated through database
management.

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6. CHANGE MANAGEMENT
The new management website is not much different from MS Office in usability and
accessibility.

Instead of working with rows and columns, the new system uses a form for inputting
information and saving it in a database for later management.

The store's manager can request the store report for monitoring and availability checking.


Head Office Reports are generated by retrieving data in the database system instead of
manually consolidating each store report.
Customer were registered by giving their name, address, home telephone number, work
telephone number, mobile number, email address and drivers licence number. A photograph of
the customer will be taken at the store and recorded as a visual check on the customer should
he not have his card for any reason.
The details will be entered into the system when baby equipment are to be purchased which
will then generate a purchase order each of which is identified by a unique number generated
by the system. The purchase order will then be sent to the supplier. The supplier will then
despatch the ordered titles together with an invoice. New stock is sent to head office, recorded
and sent to the stores as required. When new baby equipment are received which have been
ordered for rental, these will be classified and placed on appropriate shelves.

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Out of stock report will list of all the baby equipment that were out of stock when requested by
a member. The report provides the baby equipment identification number and the frequency of
the baby equipment being out of stock over a specified period.
Member transaction history will list members, their baby equipment rentals over the requested
period of time (in quarterly or annually). The baby equipment borrowed, date of borrowing,
scheduled return date should be provided. This report will help in analysing the current market
and develop customer mailing lists. One such mailing list for example would be for members

who have not borrowed a piece of baby equipment for a specified period to make a special
offer to them as an incentive to rent another baby equipment. The report would provide
member identification number, member name, member address, total amount spent by the
member on rentals over the specified period, baby equipment identification number, baby
equipment title, baby equipment rental price, rental transaction number, and date.
A customer may purchase a piece of baby equipment which was previously a rental in which
case the baby equipment identification number is recorded together with the purchase price
and date of purchase. A new piece of baby equipment will not have baby equipment
identification number in which case the bar code for the baby equipment is scanned and
recorded. If a member decides to purchase a piece of baby equipment the sale will be recorded
for warranty purposes and possibly marketing purposes against the member’s identification
number. Sometimes customers who are not members may buy a piece of baby equipment but
in that case no customer information is recorded and the customer must retain their receipt in
case there are any problems with the baby equipment. Sales of new baby equipment should be
monitored so that appropriate stock levels can be maintained both at each store and at the
central site which acts as a sort of warehouse by keeping a reserve supply. Baby equipment
can be sent as required from the central site to the store requiring the baby equipment or even
from other stores if necessary.
7.

RECOMMENDATION FOR FUTURE

When running a retail shop, you are faced with a multitude of choices in your typical
day-to-day. Reducing the amount of time spent on inventory control, while increasing the costeffectiveness of precise stock management is an easy one for any of us to make.
If you’re consistently ordering too much product, your cash flow is tied up in your inventory
instead of being available for daily expenses. If you’re ordering too little, you risk upsetting
your customers with empty shelves and unavailable items. To understand your inventory
needs, you will need to start by conducting a thorough analysis of your current inventory
processes and how they are impacting your bottom line.
Automation is a game-changer in retail inventory management. An agile inventory solution

provides real-time tracking of the inventory on your shelves and the backroom while
providing robust reporting to tell you what’s flying off the shelves versus a product that’s
collecting dust. The ability to create automated low stock alerts, which can be tied into low
stock automated ordering rules, is a drastic time saver. You will no longer be saddled with
excess inventory as a result of a human ordering error. Plus, you’ll always have the items your
customers love when they walk in your doors.

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This reduction in workload for both yourself and your staff will allow the focus to be shifted
from operational tasks to marketing and customer service duties. Your time is important. On
any given day, you’re probably spread thin across dozens of different tasks and
responsibilities, some of which are more deserving of your attention than others. A
streamlined inventory management system takes a lot of the busy work off your plate and
allows you to focus on what really matters: growth and development. Whether your time is
spent crafting the perfect marketing campaign or giving your storefront a seasonal design
update, you’re not spending countless hours going through your stock and placing orders.

REFERENCES
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