Vietnam Human Resources Development in Tourism Project

Tổng cục Du lịch Việt Nam phối hợp với Uỷ ban Châu Âu
Vietnam National Administration of Tourism in partnership with the European Commission
Vietnam Human Resources Development
in Tourism Project
PROGRESS 2005 - 2008
Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu
Dự án số VNM/B7-301/IB/97/0234 do EU tài trợ
PROGRESS REPORT 2008
1. Progress 2005-2008
2. Financial Output and Disbursement
3. Rapid Performance Assessment
4. Selected Strengths & Weaknesses of Project
Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu
Dự án số VNM/B7-301/IB/97/0234 do EU tài trợ
1.1 Progress 2005-2008
Result 1: National Recognition System (VTOS)
1. Tourism Occupational Skills Standards
- 14 out of 14 Skills Standards Manuals developed;
- 14 out of 14 Skills Standards Manuals received final approval
- 13 out of 13 Skills Instruction Videos (in Vietnamses) completed
2. Trainer Development Program (TDP)
- 2,500 out of 3,200 Trainers trained (with 82% pass score)
- 20 out of 30 local TDP Tutors accredited
- 98 Training Development courses conducted by local Tutors
- 2,000 Trainers received VTCB’s certification
3. Assessment Centres
- 12 out of 14 tourism schools received equipment and office furniture
for theoretical training room
- Equipment provided for 40 training/assessment rooms at 10 schools
- 110 out of 120 Assessors accredited at the Certification Board, VTCB
Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu

Dự án số VNM/B7-301/IB/97/0234 do EU tài trợ
1.2 Progress 2005-2008
Result 2: Institutional Support Framework
1. VNAT
- Assisted VNAT to develop HRD Programme up to the year 2015
- Organized 3 month’s training courses on tourism management skills in
Singapore and Malaysia for 15 promising VNAT administrators
- Organized 1 month training courses in Singapore and Malaysia for 50
provincial tourism officials
- 450 tourism administrators from central and provincial tourism
departments trained in tourism management and development subjects
- Provided computers to 64 provincial tourism departments and VNAT to
connect to a nation wide electronic HRD Tourism Training Network
- Completed the development of benchmarks in English proficiency for
tourism occupations
- Organized 4 study tours for senior tourism officers to mature tourism
destinations in Europe, Australia and SE Asia
Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu
Dự án số VNM/B7-301/IB/97/0234 do EU tài trợ
1.3 Progress 2005 - 2008
Result 2: Institutional Support Framework
2. Vietnam Tourism Certification Board (VTCB)
- Office equipment provided
- VTOS database management and operation scheme developed
- Supported its VTOS operation
- Provided a study tour to ASEAN for Board Members
- Supported skills assessment; printed 9000 Skill Pass Books; registered
3,000 Trainees, assessed occupational skills of 1,000 trainees
3. Tourism Schools
- Provided equipment to practical and theoretical rooms of 14 schools

- 37 teachers attended 3 month training course in Singapore & Malaysia
- 120 teachers improved English Language Teaching skill
- 160 teachers trained in advanced Teaching Methodology
- 300 teachers attended TDP courses
- 12 administrators trained to run operations of the Assessment Centres
-
Provided 1,400 books on tourism topics and occupational skills