Work placement report: Recruitment in Thang Long postal insurance company and recommendations to improve the quality of recruitment

WORK PLACEMENT REPORT
“RECRUITMENT IN THANG LONG POSTAL INSURANCE COMPANY AND
RECOMMENDATIONS TO IMPROVE THE QUALITY OF RECRUITMENT”
Student : Nguyen Thi Dung – Class: CNTH-DAA8
Tutor in university : Mrs.Tran Kieu Trang
Mr. La Tien Dung
Tutor in enterprise: Mrs. Phan Que Anh - Specialist
CONTENTS
•A
PRESENTATION
OF THE
COMPANY
Part 1
•PRESENT MY
MISSIONS IN
THE
PROBATION IN
THE COMPANY
Part II
•EVALUATING
SITUATION OF
RECRUITMENT
AT PTI THANG
LONG
Part III
Rationale, Objectives, Methodology and Scope of the Study
Rationale
•Human plays the
most important
role in bringing
success for the

organization
Objectives
•Analyzing the
situation of
recruitment
•Identifying the
existing problems
and give some
recommendations
Methodology
•Analysis and
synthesis
materials, reports
in the company
•Observation, and
interviews for
information
Scope of the study
•Focuses on the
situation of
recruitment and
gives
recommendation
to improve the
effectiveness of
recruitment
PART I: A PRESENTATION OF THE COMPANY
The original
insurance
business

•Health insurance and
personal accident
insurance
•General Liability
Insurance;
•Motor Vehicle
Insurance;
•For fire and explosion
Insurance;
Re- insurance
business: Receive
and reinsurance
for all non-life
insurance
•Damage servey:
damage, servey,
calculate, allocate
damage,
•Damage assessment
agent.
Carry out
investment
activities in the
following areas
•Purchase government
bonds
Full Name: Pos and
Telecommunication
Joint Stock Insurance
Corporation

Head office: 8th floor,
No 4A Lang Ha, Ba
Dinh District, Ha Noi
City
Phone: (84-4)
37724466
Fax: (84-4)
37724460/37724461
Website:
www.pti.com.vn
AN OVERVEW OF THE POS AND TELECOMMUNICATION
JOINT STOCK INSURANCE CORPORATION
PART I: A PRESENTATION OF THE COMPANY
 Full Name: Thang Long Postal
insurance company
 Short name: PTIT
 Address: Hoa Dang building,
No 29 Nguyen Trai, Trung Van
Street, Tu Liem District, Ha
Noi City
THE ESTABLISHMENT AND
DEVELOPMENT OF THANG LONG
POSTAL INSURANCE COMPANY
Director
Dep.
Account
s
Dep.
Adminis
tration,

Human
resourc
e
Dep.
non-
marine
Dep. -
marine
Dep.
techniqu
e assets
Dep.
Business
1, 2, 3, 4,
5, 6
Dep.
Business
HaDong
Assistant
director 1
Assistant
director 2.
PART I: A PRESENTATION OF THE COMPANY
• Fierce competitions
• Slowdown economic growth,
• High inflation rate: 8,2%
• Big population: 90 Million.
• Standard of living
• Average GDP = 1960$
• Supportive policies

• Revenue is not really high
• Most of the original staff
hired is not learn
specialized insurance in
university.
• Top 5 enterprises of non-
life insurance
• Good brand reputation and
image
• Good customer services
• Strong financial resources
STRENGTHS
WEAKNESS
THREATENS
OPPORTUNITIES
AN OVERVEW OF THANG LONG POSTAL INSURANCE COMPANY
Progress of internship
Learn information about
the internship company
and get familiar with works
Research, take part in the
recruitment process
Recommendation to
improve quality
recruitment process
Learn information
about the company
Learn information about
human resource department.
Collect related documents

about financial reports
Find out information about
the recruitment activities
Take part in the
recruitment activities
Recruitment source
Channels recruitment
Propose step teamwork,
solve situations
MY MISSIONS
Remove
unsatisfactory
records.
Designing
questionnaires
for interview
Get information
candidates
before the
interview
participate in
project meeting
andmeetings of
human
resource
department
TAKE PART IN THE RECRUITMENT ACTIVITIES
1. REMOVE UNSATISFACTORY RECORDS.
 Collecting online
applications by email for

business department
 Marking CV of applications
 Base on check list to chose
suitable applications
2. DESIGNING QUESTIONNAIRES.
 Base on general skills
 Chose suitable questions
 Set up level mark for each
question
 Identify key criteria for each type of job
 Method of assessment resumes
 Knowing how to design these types of
questions in each skill
Research the Recruitment process in PTI Thang Long
Stage 1: Define
requirements
Stage 2:
Advertisement
Stage 3:
Screening of
Candidates
Stage 4:
Examination.
Interview
Stage 5: Send
invitations
matriculation
Stage 1: Define requirements
• In December in each year or when has demand manpower
• All the departments’ head send their requisition in a fixed form

• HR collects the approval of the director
• Soucre: internal source, external source
Stage 2: Advertisement
•advertisement mostly on the company’s website
Stage 3: screening of candidates
•HR department starts collecting the bio data
•The bio data are collected from sources
•Selected and prioritized based on applicants’ education
Stage 4: Examination, Interview
•Writing test: English test, technical information
•Direct interview: general interview + Personal interview
Send invitations matriculation
•Staff who are selected will be trained in company about 60 days
•Send to director their report after training
EVALUATING SITUATION OF RECRUITMENT AT PTI THANG LONG
CASE STUDY
LIMITATIONS AND
MY
RECOMMENDATI
ON TO IMPROVE
THE QUALITY OF
RECRUITMENT
ACHIEVEMENTS
IN RECRUITMENT
ACHIEVEMENTS IN RECRUITMENT
Set up the recruiting
process
• Supporting for managing and
using human resource
• Creates equal opportunities

for all applicants and
employees
• Quite scientific and detailed
The quality and quantity
in the recent years
• More and more improving
• Raise the revenue and profit
for the company as well as
the income for workers
LIMITATIONS OF RECRUITMENT
Source
•Using internal resources by
rotating staff from one
location to another location
Channels
•External recruitment NOT
enlarged in terms of
methods
•Only on the company
website and job site
www.vietnamworks.com
Recruiting quality
•Tests, interview step is not
efficient
•The test questions not
evaluate qualifications of
candidates
Stage 1:
Define
requireme

nts
Stage 2:
Advertise
ment
Stage 3:
Screening
of
Candidates
Stage 4:
Examinati
on.
Interview
Stage 5:
Send
invitations
matriculati
on
RECOMMENDATION TO IMPROVE THE QUALITY OF RECRUITMENT
Expand recruitment
source
• Coordinating with
universities and
colleges
• Select
outstanding
students to apply
for the jobs
• Put certain
conditions for the
students

Provide work
placement for
students
• Project “Starting
selling insurance
with PTIT”
• Costing the
company a lot of
money ->
attractting
qualified
employees
Recruit
ment
source
RECOMMENDATION TO IMPROVE THE QUALITY OF RECRUITMENT
Widening the channels for
recruitment advertisement
 On the Internet
 On magazine
Channels
recruitment
Recruiting
quality
Add teamwork steps to
recruitment process
 Divided candidates into small
groups 5 -7 persons
 A group has about 20 minutes
to discuss

 Stage 4 splits to 2 small steps:
examination and team work
solve situations
Stage 4
Examination,
interview
Examination,
teamwork solve
situations
Interview
Case study
Attend
Step 1
Detecting
problems
Step 2
Confirm the
problem or
not ?
Step 3
Recommend
ation
solutions
Step 4
Everyone
agreed
solution
Step 5
In 3 months
internship

•I have had some
tasks…
On 03/28/2014
•Ask Ha Duyen Hung
who has just
completed interview
In the afternoon
of that day
•I have opportunity to
participate in process
interview candidates
•I sat and listened to
interview
In the meeting
•I gave my opinion on
the proposed additional
group work
And then…
•Employers and
director in company
evaluate high my
opinion
Solutions for case study
Boring
questions
Not expressing
themselves
The
atmosphere in
the interview

Solution
Hiring partner design
question for interview
Refer to question others
company's, on the
internet
Teamwork
CONCLUSION
CONTRIBUTIONS
Solution for recruitment
source
Solution for recruitment
channels
Solution for recruitment
process (split stage 4 to
2 small step)
Communication/ Listening skill
Time management skill
Document management skill
Ability to learn
Experience
Student : Nguyen Thi Dung – Class: CNTH-DAA8