Bài thuyết trình môntiếng anh thương mại chủ đề giải quyết những vấn đề phát sinh trong kinh doanh

Class: DAH20A
Group 4:
Name:



OUTLINE

I

What seems to be a problem?

II

We all make mistakes, sometimes!

III

Complaining and apologizing

IV

Delivery problems

V

After-sales problems


I

WHAT SEEMS TO BE A PROBLEM?


I

What seems to be a problem?

In life, things don't always go smoothly. In the market too, when doing business,
there will be certain risks, we must more or less know those risks in order to have
appropriate prevention methods. 
Life is diverse, so the risks that appear are also diverse. These are just some of
the risks that are common in business:


I

What seems to be a problem?
1. Financial risks (Rủi ro tài chính):

These are risks in the field of financial
management such as credit risk, exchange rate,
interest rate, liquidity, investment, assets,
liabilities, cash flow... The exchange rate also
caused many importers to struggle when they
signed a contract to buy goods in foreign
currency, the exchange rate increased
unexpectedly.
Financial risk can be considered as a
risk that covers all risks because the end
consequences of risks, even if non-financial, are

more or less accompanied by financial losses.
financial management: quản lý tài chính
exchange rate: tỷ giá

interest rate: lãi suất
liabilities: nợ phải trả

cash flow: dòng tiền


I

What seems to be a problem?
1. Financial risks (Rủi ro tài chính):

Solution: 
- We must first have a certain source of capital
for business investment.
- With a certain capital source, you can plan to
invest in any business, choose a business item
that you have researched first and see the profit
potential of that commodity, and then invest.


I

What seems to be a problem?
2. Policy risks (Rủi ro chính sách):

policy.

These are risks related to state

A new or changed policy may bring
opportunities to one group of businesses,
but cause heavy losses to another group of
businesses.

state policy: chính sách của nhà nước
Losses: lỗ vốn


I

What seems to be a problem?
2. Policy risks (Rủi ro chính sách):

Solution: 
To avoid the above risks, it is necessary to
regularly update information and news of
the State as well as the market situation to
make reasonable development policies in
business.


I

What seems to be a problem?
3. Strategic risks (Rủi ro chiến lược):

These are risks related to strategic
planning and implementation.
A strategy chosen according to
emotions, lack of careful analysis can
potentially lead to many risks leading to
failure. Even a well-planned strategy runs the
risk of failure in execution.
In addition, along the way of a longterm strategy, there can be profound
fluctuations that, if the business does not
make appropriate adjustments, the risk of
failure is inevitable.
Implementation: thực hiện

potential: tiềm ẩn

lack of careful analysis: thiếu phân tích cẩn thận

long-term strategy: chiến lược dài hạn


I

What seems to be a problem?
3. Strategic risks (Rủi ro chiến lược):

Solution: 
Find out the people dealing in the same item
to see how they have a business development
strategy for that item, the advantages and
disadvantages for analysis, find new strategic

directions for business products to avoid
duplicating ideas or following other people's
unworkable old strategies.


I

What seems to be a problem?
4. Brand risks (Rủi ro thương hiệu):

These are risks related to brand image
and reputation.
A company that has nefarious
activities, deceives consumers, or causes
harm to health and the environment will
certainly damage the brand image, lead to
customer boycotts, and possibly become a
loss. , even bankruptcy. Or another company,
taking the effort to build a brand but not
protecting it, being imitated by competitors,
making fake goods, fake goods, poor quality
goods, etc. will also go to bankruptcy.
reputation: danh tiếng, uy tín

boycotts: tẩy chay

nefarious activities: hoạt động bất chính

bankruptcy: phá sản

I

What seems to be a problem?
4. Brand risks (Rủi ro thương hiệu):

Solution:
The way to avoid brand risk is to do
legitimate business, trade in good, quality
products, well manage the brand that you
build and should not be greedy to trade off
the brand you have built with money.


I

What seems to be a problem?
5. Technology risks (Rủi ro công nghệ):
These are risks related to technology
and techniques.
Example: A copper cable factory was
invested quite a lot, but just completed it had to
operate in moderation, and then had to close
because customers had switched to using fiber
optic cables in accordance with the new trend.
Landline phones are almost dying with the
advent of mobile phone technology, which has
become cheaper and cheaper to use and
subscribe to. Or that customer information can
be "hacked".

I

What seems to be a problem?
5. Technology risks (Rủi ro công nghệ):

Solution:
- Knowing the competitor's business strategy
in advance will help plan a new strategy to
compete with the competition.
- Need to upgrade new technology that can
help secure strategic information in
commercial business, avoid losing money
due to ignorance, loss of product
information.


I

What seems to be a problem?
6. Human resource risks (Rủi ro nhân lực):

These are risks related to enterprise's
human resources.
Talents and key officials may leave the
business for some reason. The enterprise's gray
matter (often accompanied by technological
know-how, business secrets) can "flow" to
competitors. That is not to mention other risks

related to strikes, shortage or excess of human
resources... Human resource risks can be
equated with financial and business risks,
because equally harmful.
enterprise's gray matter: chất xám của doanh nghiệp
strikes: đình cơng


I

What seems to be a problem?
6. Human resource risks (Rủi ro nhân lực):

Solution:
- Need to regularly add human resources,
recruit experienced people, have good ethics to
work, avoid hiring bad people, people with
good faces or installed by other business
companies to steal. commodity product secrets.
- Well organize human resource management,
check the quality of the recruited people to
detect fraud, dishonesty or destructive behavior
to reduce human risk.


I

What seems to be a problem?

Example:

Alex: I have a fast food store that
includes: fried food, fried chicken,
juice, milk tea, etc. But there will be a
bit of a problem with the location. The
owner's son has small children, they
are afraid that the business will make
noise, so they decided to take back the
shop. As you know, I have not
managed to rent a new store in time.
Give me some tips to deal with it.


I

What seems to be a problem?

Solution:
- Use a mobile vending cart to temporarily sell your merchandise.
- Online sales.
- If you really like the store, try negotiating with the owner's son again to make sure you
can continue to use it.


II

WE ALL MAKE MISTAKES,
SOMETIMES!