bang so lieu pptx

RELIABILITY
/VARIABLES=C01 C02 C03 C04 C05 C06
/SCALE('Thanh phan tin cay') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Reliability
Notes
Output Created 04-Feb-2012 13:16:36
Comments
Input Data C:\Documents and
Settings\Admin\Desktop\NH3.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 180
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=C01 C02 C03 C04 C05
C06
/SCALE('Thanh phan tin cay') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00.031
Elapsed Time 00:00:00.031

[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav
Scale: Thanh phan tin cay
Case Processing Summary
N %
Cases Valid 180 100.0
Excluded
a
0 .0
Total 180 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.756 6
Item Statistics
Mean Std. Deviation N
Ngan hang luon thuc hien dung
cam ket
4.24 .893 180
Ngan hang rat nhiet tinh giup
do
3.71 .674 180
Ngan hang dap ung dich vu
TTQT dung vao thoi diem ho
da hua
3.76 1.226 180
Khi ban thac mac hay khieu
nai, ngan hang luon giai quyet
on thoa
3.62 1.004 180

Thoi gian tham dinh ho so
TTQT nhanh chong
4.14 1.099 180
Kha nang tham dinh ho so
TTQT cua ngan hang rat tot
4.30 .968 180
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
Ngan hang luon thuc hien dung
cam ket
19.52 11.245 .658 .682
Ngan hang rat nhiet tinh giup
do
20.06 12.377 .664 .699
Ngan hang dap ung dich vu
TTQT dung vao thoi diem ho
da hua
20.01 11.514 .356 .772
Khi ban thac mac hay khieu
nai, ngan hang luon giai quyet
on thoa
20.14 11.968 .432 .738
Thoi gian tham dinh ho so

TTQT nhanh chong
19.62 11.165 .491 .724
Kha nang tham dinh ho so
TTQT cua ngan hang rat tot
19.46 11.568 .528 .713
Scale Statistics
Mean Variance Std. Deviation N of Items
23.76 15.982 3.998 6
RELIABILITY
/VARIABLES=C07 C08 C09 C10 C11
/SCALE('Thanh phan dap ung') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Reliability
Notes
Output Created 04-Feb-2012 13:17:37
Comments
Input Data C:\Documents and
Settings\Admin\Desktop\NH3.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 180
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.

Syntax RELIABILITY
/VARIABLES=C07 C08 C09 C10 C11
/SCALE('Thanh phan dap ung') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00.031
Elapsed Time 00:00:00.032
[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav
Scale: Thanh phan dap ung
Case Processing Summary
N %
Cases Valid 180 100.0
Excluded
a
0 .0
Total 180 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.893 5
Item Statistics
Mean Std. Deviation N
Nhan vien TTQT phuc vu ban
nhanh chonh, dung han
4.26 .928 180
Nhan vien ngan hang luon
nhiet tinh giup do
3.78 .630 180

Nhan vien ngan hang khong to
ra ban ron khi ban yeu cau
giup do
3.78 .630 180
Nhan vien ngan hang luon giai
dap nhanh chong, thoa dang
3.78 .630 180
Nhan vien TTQT luon giup
khach hang hoan thien ho so
thu tuc vay von
4.41 .493 180
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
Nhan vien TTQT phuc vu ban
nhanh chonh, dung han
15.74 4.370 .725 .895
Nhan vien ngan hang luon
nhiet tinh giup do
16.22 4.867 1.000 .813
Nhan vien ngan hang khong to
ra ban ron khi ban yeu cau
giup do
16.22 4.867 1.000 .813

Nhan vien ngan hang luon giai
dap nhanh chong, thoa dang
16.22 4.867 1.000 .813
Nhan vien TTQT luon giup
khach hang hoan thien ho so
thu tuc vay von
15.59 7.461 .126 .966
Scale Statistics
Mean Variance Std. Deviation N of Items
20.00 8.045 2.836 5
RELIABILITY
/VARIABLES=C13 C14 C15 C16 C18
/SCALE('Thanh phan nang luc phuc vu') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Reliability
Notes
Output Created 04-Feb-2012 13:19:24
Comments
Input Data C:\Documents and
Settings\Admin\Desktop\NH3.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 180
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.

Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=C13 C14 C15 C16 C18
/SCALE('Thanh phan nang luc phuc vu')
ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00.047
Elapsed Time 00:00:00.048
[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav
Scale: Thanh phan nang luc phuc vu
Case Processing Summary
N %
Cases Valid 180 100.0
Excluded
a
0 .0
Total 180 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.858 5
Item Statistics
Mean Std. Deviation N
Phong cach cua nhan vien
TTQT tao su tin tuong voi ban
4.09 .735 180

Nhan vien TTQT bao gio cung
lich su, nha nhan
4.07 .781 180
Nhan vien TTQT to ra chinh
xac trong nghiep vu
4.19 .725 180
Nhan vien TTQT co tinh
chuyen nghiep cao
4.51 .621 180
Nhan vien TTQT co tinh than
trach nhiem cao trong cong
viec
4.55 .601 180
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
Phong cach cua nhan vien
TTQT tao su tin tuong voi ban
17.32 5.067 .642 .838
Nhan vien TTQT bao gio cung
lich su, nha nhan
17.34 4.695 .716 .819
Nhan vien TTQT to ra chinh
xac trong nghiep vu

17.21 4.916 .711 .819
Nhan vien TTQT co tinh
chuyen nghiep cao
16.90 5.353 .693 .826
Nhan vien TTQT co tinh than
trach nhiem cao trong cong
viec
16.86 5.577 .631 .841
Scale Statistics
Mean Variance Std. Deviation N of Items
21.41 7.728 2.780 5
RELIABILITY
/VARIABLES=C19 C20 C21 C22 C23 C24
/SCALE('Thanh phan dong cam') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Reliability
Notes
Output Created 04-Feb-2012 13:20:12
Comments
Input Data C:\Documents and
Settings\Admin\Desktop\NH3.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 180
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated

as missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=C19 C20 C21 C22 C23
C24
/SCALE('Thanh phan dong cam') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00.125
Elapsed Time 00:00:00.125
[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav
Scale: Thanh phan dong cam
Case Processing Summary
N %
Cases Valid 180 100.0
Excluded
a
0 .0
Total 180 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.756 6
Item Statistics
Mean Std. Deviation N
Ngan hang luon the hien su
quan tam den ca nhan ban

4.24 .893 180
Ngan hang chu y den nhung
dieu ban quan tam nhat
3.71 .674 180
Ngan hang co chinh sach uu
dai hon voi khach hang truyen
thong
3.76 1.226 180
Ngan hang luon the hien la ban
dong hanh cua ban
3.62 1.004 180
Ngan hang hieu duoc nhung
nhu cau dac biet cua ban
4.14 1.099 180
Khi ban gap kho khan, ngan
hang san sang ho tro ban
4.30 .968 180
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
Ngan hang luon the hien su
quan tam den ca nhan ban
19.52 11.245 .658 .682
Ngan hang chu y den nhung

dieu ban quan tam nhat
20.06 12.377 .664 .699
Ngan hang co chinh sach uu
dai hon voi khach hang truyen
thong
20.01 11.514 .356 .772
Ngan hang luon the hien la ban
dong hanh cua ban
20.14 11.968 .432 .738
Ngan hang hieu duoc nhung
nhu cau dac biet cua ban
19.62 11.165 .491 .724
Khi ban gap kho khan, ngan
hang san sang ho tro ban
19.46 11.568 .528 .713
Scale Statistics
Mean Variance Std. Deviation N of Items
23.76 15.982 3.998 6
RELIABILITY
/VARIABLES=C25 C26 C27 C29 C30 C31 C32 C33
/SCALE('Thanh phan phuong tien huu hinh') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Reliability
Notes
Output Created 04-Feb-2012 13:21:40
Comments
Input Data C:\Documents and
Settings\Admin\Desktop\NH3.sav

Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 180
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=C25 C26 C27 C29 C30
C31 C32 C33
/SCALE('Thanh phan phuong tien huu
hinh') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00.000
Elapsed Time 00:00:00.000
[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav
Scale: Thanh phan phuong tien huu hinh
Case Processing Summary
N %
Cases Valid 180 100.0
Excluded
a
0 .0
Total 180 100.0
a. Listwise deletion based on all variables in the

procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.886 8
Item Statistics
Mean Std. Deviation N
Co so vat chat cua ngan hang
rat hien dai
4.26 .694 180
Dia diem giao dich cua ngan
hang rat thuan loi
3.82 .751 180
Ngan hang co nhung san
pham TTQT dap ung duoc nhu
cau khach hang
4.20 .688 180
Ho so thu tuc TTQT cua ngan
hang rat hop ly, de dap ung
4.11 .673 180
Ho so thu tuc TTQT cua ngan
hang don gian, de hieu
3.92 .659 180
Lai suat, phi TTQT cua ngan
hang la hop ly va chap nhan
duoc
4.09 .735 180
Thoi gian cho doi xu ly thu tuc,
ho so xin chuyen tien cua ngan
hang rat nhanh
4.07 .781 180

Cac quy dinh, quy trinh lam
viec cua bo phan tin dung duoc
cong khai
4.19 .725 180
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance if
Item Deleted
Corrected Item-
Total Correlation
Cronbach's Alpha
if Item Deleted
Co so vat chat cua ngan hang
rat hien dai
28.39 14.004 .714 .867
Dia diem giao dich cua ngan
hang rat thuan loi
28.83 14.177 .611 .877
Ngan hang co nhung san
pham TTQT dap ung duoc nhu
cau khach hang
28.44 14.371 .642 .874
Ho so thu tuc TTQT cua ngan
hang rat hop ly, de dap ung
28.54 14.149 .710 .867
Ho so thu tuc TTQT cua ngan
hang don gian, de hieu
28.73 15.160 .507 .886
Lai suat, phi TTQT cua ngan

hang la hop ly va chap nhan
duoc
28.56 14.114 .642 .874
Thoi gian cho doi xu ly thu tuc,
ho so xin chuyen tien cua ngan
hang rat nhanh
28.58 13.363 .740 .864
Cac quy dinh, quy trinh lam
viec cua bo phan tin dung duoc
cong khai
28.45 13.925 .692 .869
Scale Statistics
Mean Variance Std. Deviation N of Items
32.64 18.197 4.266 8