Bàn về nghiệp vụ bảo hiểm du lịch tại Công ty cổ phần bảo hiểm Toàn cầu - Hội sở phía Bắc

With tourism passion, we have tried our best to pass Hanoi Open
University exam. We know that is good environment to study tourism. When
we study at Faculty of Tourism, we have been provided the basic knowledge
to prepare our future job. Our University has many special and impressive
courses for us. Now we are the third year student studying KS1 (English for
hospitality Management) and we have a mid-term exercise which is very
important.
Assignment KS1 is research project to evaluate tourist’s feeling about
Vietnam tourism. The first, we have to design an interview of 20 questions
to find out information from foreign tourists with 10 main topics.
And then, we will use this information to interview 12 tourists from different
group and write a report the experience of tourist who is traveling in
Vietnam.
Our group has two members: Phan thị Vân Anh and Phạm Vân Anh
We have shared work very clearly. Phan Thị Vân Anh is responsible for
interview questions and analysis table format with comments. Phạm Vân
Anh is charge of writing introduction, recommendation, and draw table
format. Phan Thị Vân Anh interview visitors and Phạm Vân Anh was
recorder all of information that tourist have provided. After honest talk, we
took photograph with tourist. We will keep it as unforgettable memories.
With our efforts and foreign visitor’s help this project is completed very
excellent. Besides, we want to send sincere thanks to English teachers who
guided us throughout the process of doing project.
Thank a lot!
1
Interview Questions
After sharing task for each member very carefully. We decided to
interview tourist at Hoan Kiem Lake and Old Quarter. We know that the
street of the Old Quarter preserve age- old customs where have many
temples, pagodas, monuments reflect the historic character of Vietnam. With

historical importance, Old Quarter is the most charming place in Hanoi, so
we think that is the place where attracts many foreign tourist. It is very
favorable for our interview. I interviewed visitors and my partner write
tourist’s information.
Daily, we only go to school and go back our home, so it’s not easy to
approach foreign visitors but we tried to approach and interview them the
most perfectly and naturally. Furthermore, Vietnam tourism has many
problems such as: street vendors, beggars…so sometimes we were
misunderstood as street vendors. And at the first time, we had many
difficulties in approaching visitors; we didn’t know how to talk to them and
we were lack of confident… We accessed to make acquaint visitors, but they
felt anxious and worry and we tried to help them understand out tasks.
Fortunately, after we introduce our self very clearly such as: “I’m student at
Hanoi Open University, May I have your favor, please” and then I showed
our name tag for tourist. After, tourists felt more comfortable, pleasant and
enthusiastic, they were very friendly, open and willing to help us. We have
really had honest talks, we discussed about Vietnam tourism. They
mentioned that our transportation has many differences from their country.
Our tourist complained about that very much. They said that was very
dangerous and terrible! We were sad to hear that, we hope transportation
will be better in the next time because it’s an important element for tourism.
2
And the next topic we discussed about weather, at that time the weather was
very comfortable and nice, we know they like it and we were also proud of
it. We were not only shared the topic in project guideline, but also, we gave
them some advices and Vietnamese’s bamboo for traveling. They also want
us recommend for them reliable address for food, shopping… we were so
happy when they believe on us and we wished that we have much time to
show for them all of our beautiful landscapes. Specially, many tourists
applauded and admired Vietnam education.

During the conversation, sometimes, visitors said very fast and we
can not understand but they were very polite and enthusiastic. Although we
had many difficulties, we still tried our best to have interview successfully!
When we finished our conversation, we took a photograph with foreign
visitors and they gave us their phone number and email address for us to
contact in the next time. That’s happy time!
3
QUESTION LIST
1. Background
Nationality:.
Name:
Age:
2.Who are you traveling with?
3.How many people are there in your group?
4.Why do you travel to Vietnam?
5.How did you get to know about Vietnam?
6.How long have you been in Hanoi?
7.Have you visited tourist sites in Vietnam?
.If yes: 7.1 How many tourist sites have you visited in Vietnam?
7.2 What do you think about the tourist sites?
7.3 Which tourist site do you like most?
If no: Where do you intend to visit in Vietnam?
8. Have you used Vietnamese tour guide service in your tour?
If yes: What do you think about Vietnamese tour guide service?
If no: Do you intend to use Vietnamese tour guide service?
9.Have you joined in group tour in Vietnam?
If yes: 9.1 Which destination did you visit?
9.2 How do you feel about the destination?
If No: Do you intend to join in group tour in Vietnam?
10.How do you find tourism information in Vietnam?

11.What kind of Accommodation have you used?.
11.1 What do you comment to Hotel?
11.2 What do you think about Hotel's facilities in Vietnam?
11.3 How do you feel about Hotel's service in Vietnam?
12.Have you enjoyed Vietnamese food?
Yes: No:
4
If Yes: 12.1 How do you feel about Vietnamese food?
12.2 What is your favorite Vietnamese food? Where it was
served?
If No: 12.1Do you intend to enjoy Vietnamese food?
12.2 Where do you intend to enjoy Vietnamese food?
13.How do you get around Hanoi?
What do you think about the transportation in Hanoi?
14.Have you gone shopping for souvenirs in Hanoi?
If Yes: what do you think about souvenirs in Hanoi?
If No: Do you intend to buy souvenirs in Hanoi?
15.Have you enjoyed entertainment in Vietnam?
If Yes: what kind of entertainment did you enjoy in Vietnam?
If No: Do you intend to enjoy entertainment in Vietnam?
16.What is your comment about Vietnam tourism?
17.Do you intend to introduce Vietnam tourism to your friend?.
18.Will you come back to Vietnam again?
19.What is your first impression towards Vietnam?
20.What make you feel unpleasant when traveling in Vietnam?
21.What do you think about Vietnamese people?
5
RESULTS
The pie chart shows the percentage of international tourist’s
nationality travel to Vietnam in 2010.

As you can see, the greatest proportion of visitors came from USA
represent 25%. This is a tourist market that has a payment higher ability
than other countries. In general, percentage of visitors come from
Australia and England traveled to Vietnam were smaller than the
percentage of visitors come from USA make up 16, 6% in 2010. However,
6
the proportion of visitors come from Canada, French, Norway, New
Zealand and Thailand are smaller than the percentage of Visitors
came from USA and Australia make up 8.3%.
In conclusion, Vietnam travel market focused into countries where
economy developments have. Besides, Vietnam travel market should
attract many visitors come from many other countries in the world in the
next time.

The pie chart describes data about visitor’s age, according to the
age groups 20- 30, 30- 40, 40- 50, 50-60 and 60- 70.
It is highlighted in a pie. Travelers were under 40 year old visited
Hanoi much more than older travelers. Although the first group was
young but the percentage of them was only 25% visited in Hanoi. On
the other hand, the percentage of group 30- 40 nearly doubled the
first group and stood at 41, 7%.
7
In opposition, the 3 remaining groups were totally low. There was
dramatically decrease from 41, 7% to 8, 3 % in 40- 50 and next group
50- 60 still unchanged, just 8, 3%, there was 2 lowest groups. Finally,
at the last group (60- 70) the proportion of people visited Hanoi
increased 2 times with 40- 50, 50- 60 group.
To sum up, the young visitors were interesting in Hanoi more than the
old people were, especially 40- 50, 50- 60 group.
The bar chart gives information about choices of tourist about

accommodation: Hotel, Guest house and hostel in March at Hanoi
city.
It’s easily can be seen by chart. The percentage of traveler who used
hotel reached the peak and stood at 75%. It’s was far higher than the
other accommodation. The proportion of people wanted to take rest
8