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Theme 1: Banking and Finance
balance / 'bæləns /
1. [countable] the amount of money that you have in your bank account
 My bank balance isn't very healthy.
2. [countable] the balance of a debt is the amount of money that you still owe after you have paid
some of it
 The balance is due at the end of the month.
bureau de change noun / bjʊərəʊ də'ʆɒndʒ / plural a shop where you can change foreign
money
checking account [countable] a bank account that you can take money out of at any time,
and for which you are given checks to use to pay for things
savings account noun [countable] a bank account in which you keep money that you want to
save for a period of time, and which pays you interest on the money you have in it
debit card noun [countable] a plastic card with your signature on that you can use to pay for
things. The money is taken directly from your bank account
credit card noun [countable] a small plastic card that you use to buy goods or services and pay
for them later
 We accept all major credit cards.
denomination noun / dɪnɒmɪ'neɪʆən / [countable] the value shown on a coin, paper money,
or a stamp
deposit noun / dɪ'pɒzɪt / [countable]
1. a part of the cost of something you are buying that you pay some time before you pay the rest of
it
• a deposit of/ put down a deposit (on something)
 A deposit of 10% is required.
 We put down a deposit on a house last week.
 We ask for one month's rent in advance, plus a deposit of $500.
2. an amount of money that is paid into a bank account ᅳ opposite withdrawal
• deposit into
 I'd like to make a deposit (=pay some money) into my savings account.
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ceiling noun / 'siːlɪŋ / [countable] the largest number or amount of something that is officially
allowed
• ceiling of
• impose/set/put a ceiling (on something)
• raise/lower the ceiling (on something)
 a public spending ceiling of £240 billion
 The government imposed a ceiling on imports of foreign cars.
direct debit noun [uncountable and countable] an instruction you give your bank to pay money
directly out of your account regularly to a particular person or organization
interest rate noun [countable] the percentage amount charged by a bank etc when you
borrow money or paid to you by a bank when you keep money in an account there
loan noun / ləʊn / [countable] an amount of money that you borrow from a bank etc
• a loan of
 a loan of £60,000
 I had to take out a loan to buy my car.
 It'll be years before we've paid off the loan.
 The organization was allowed to make loans to private businesses.
 An interest-free loan fund is available for students who find themselves in unforeseen
financial difficulty.
 They were unable to keep up with their loan repayments.
mortgage noun / 'mɔːgɪdʒ/ [countable] a legal arrangement by which you borrow money from
a bank or similar organization in order to buy a house, and pay back the money over a period of
years
 They've taken out a 30 year mortgage (=they will pay for their house over a period of 30
years).
 We decided to use Fred's redundancy money to pay off the mortgage.
 Mortgage rates are set to rise again in the spring.
 She was having trouble meeting her mortgage payments.
mortgage verb [transitive] if you mortgage your home, land, or property, you borrow money,
usually from a bank, and if you cannot pay back the money within a particular period of time, the

bank has the right to sell your property in order to get the money you owe it
 We mortgaged our house to start Paul's business.
overdraft noun / 'əʊvədrɑːft / [countable] the amount of money you owe to a bank when you
have spent more money than you had in your account
 a £250 overdraft
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payee noun / peɪ 'iː / [countable] the person or organization to whom money, especially a check,
must be paid
remittance noun / rɪ'mɪtəns /
1. [countable] formal an amount of money that you send to pay for something
2. [uncountable] when you send money
• on remittance of something
 We will forward the goods on remittance of £10.
standing order noun [uncountable and countable] an arrangement by which a bank pays a
fixed amount of money from your account every month, year etc ᅳ see also direct debit
statement noun / 'steɪtmənt / [countable] a record showing amounts of money paid, received,
owed etc
 I haven't received my bank statement for last month yet.
transfer verb / træns 'fɜː/ [transitive] to move money from one account or institution to another
• transfer something (from something) to something
 I'd like to transfer $500 to my checking account.
traveler’s check an internationally accepted check for a sum in a particular currency that can
be exchanged elsewhere for local currency or for goods and is usually guaranteed against loss or
theft.
recognize verb /'rekəgnaɪz/[transitive] [not in progressive] to know who someone is or what
something is, because you have seen, heard, experienced, or learned about them in the past
 I didn't recognize you in your uniform.
 It was malaria, but Dr Lee hadn't recognized the symptoms.
realize verb /'rɪəlaɪz/ to know and understand something, or suddenly begin to understand it
• realize (that)

• realize who/what/how etc
 I suddenly realized that the boy was crying.
 I'm sorry, I didn't realize who you were.
at somebody's convenience =at a time that is best and easiest for someone
 These meals can be prepared in advance, and served at your convenience.
for somebody's convenience
 For your convenience, the bank is open until 7 p.m.
authorize verb /'ɔːθəraɪz /[transitive] to give official permission for something
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• authorize somebody to do something
 The city council authorized staff to purchase a new computer system.
p.a. = per annum
 a salary of $40,000 per annum
retain verb / rɪ 'teɪn / [transitive] to keep something or continue to have something
 You have the right to retain possession of the goods.
 The state wants to retain control of food imports.
collective adjective / kə'lektɪv / [only before noun] shared or made by every member of a
group or society
 a collective decision made by all board members
 our collective responsibility for the environment
affective adjective / ə 'fektɪv / (medical) relating to or having an effect on the emotions
 affective disorders
terminate verb / 'tɜːmɪneɪt / = end
 The court ruled that the contract must be terminated.
effective adjective / ɪ'fektɪv /
1. successful, and working in the way that was intended
 the most effective ways of reducing inner city congestion
2. [no comparative, not before noun] if a law, agreement, or system becomes effective, it officially
starts
• effective from

 The cut in interest rates is effective from Monday.
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Theme 2: Marketing
advertising / 'ædvətaɪzɪŋ / [uncountable] the activity or business of advertising things on
television, in newspapers etc
• television/radio/newspaper advertising
• advertising campaign/strategy
 Both candidates are spending millions on television advertising.
 the advertising slogan 'Come alive with Pepsi'
advertisement noun / əd 'vɜːtɪsmənt / [countable]
• advertisement for
 The Sunday papers are full of advertisements for cars.
 They put an advertisement in The Morning News, offering a high salary for the right
person.
 The organizers of the concert had taken out a full page advertisement in The New York
Times.
brand noun / brænd / [countable] a type of product made by a particular company, that has a
particular name or design
• brand of
 What brand of detergent do you use?
distribute verb / dɪ 'strɪbjuːt / [transitive]
1. to share things among a group of people, especially in a planned way
• distribute something among/to somebody
 Clothes and blankets have been distributed among the refugees.
 a man distributing leaflets to passers-by
2. to supply goods to shops and companies so that they can sell them
 Milk is distributed to the local shops by Herald's Dairies.
innovation noun / ɪnə'veɪʆən / [ Countable and Uncountable ] a new idea, method, or invention
• innovation in
 recent innovations in English teaching

 We must encourage innovation if the company is to remain competitive.
 Many people feel bewildered by the speed of. technological innovation.
objective noun / əb 'dʒektɪv / [countable] = goal
 He vowed to achieve certain objectives before the end of his presidency.
 The degree program has two main objectives.
 Managers should set specific performance objectives for their teams.
 The main objective was to improve children's knowledge of geography.
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profit noun / 'prɒfɪt / [uncountable and countable] money that you gain by selling things or doing
business, after your costs have been paid ᅳ opposite: loss
 Our daily profit is usually around $500.
 They sold their house at a healthy profit.
 Few independent movies turn a profit.
 The property company made a huge profit on the deal.
 Profits are up by a third.
 Marston’s profits rose last year to $17 million.
 The group’s pre-tax profits slumped to £25.5m.
promote verb / prə'məʊt / [transitive]
1. ▶ENCOURAGE◀
 a meeting to promote trade between Taiwan and the U.K.
2. ▶BETTER JOB◀
• promote somebody to something
 Helen was promoted to senior manager.
3. To help sell a new product, film etc by offering it at a reduced price or by advertising it
 She's in London to promote her new book.
purchase verb / 'pɜːtʆəs / [transitive] = buy something
 You can purchase insurance on-line.
 Where did you purchase the car?
 Tickets may be purchased in advance from the box office.
purchase noun [uncountable and countable] formal something you buy, or the act of buying it

• day/date/time of purchase
 She paid for her purchases and left.
 This product should be consumed on the day of purchase.
 I enclose my receipt as proof of purchase.
resource noun / rɪ 'zɔːs /
1 ▶LAND/OIL/COAL ETC◀
 Canada's vast mineral resources
 a country which is rich in natural resources
2 ▶MONEY/PROPERTY ETC◀ all the money, property, skills etc that you have available to use
when you need them
 She had no financial resources.
 pool your resources (=put together all the resources that each of you can provide)
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revenue noun / 'revənjuː/ money that a business or organization receives over a period of time,
especially from selling goods or services
 Strikes have cost £20 million in lost revenues.
 an increase in tax revenues of 8.4%
revise verb / rɪ'vaɪz / [transitive] to change something because of new information or ideas
 The college has revised its plans because of local objections.
 We have revised our estimates of population growth.
deadline noun / 'dedlaɪn / [countable] a date or time by which you have to do or complete
something
• deadline for something/ deadline of something
• meet/miss a deadline
• set/impose a deadline
• tight/strict deadline (=a deadline that is difficult)
 The deadline for applications is May 27th.
 It has to be in before the deadline of July 1st.
 working under pressure to meet a deadline
 They've set a deadline of Nov 5.

submit verb / səb'mɪt / to give a plan, piece of writing etc to someone in authority for them to
consider or approve
 submit an application/claim/proposal etc
 All applications must be submitted by Monday
submission noun / səb'mɪʆən /
in-house adjective, adverb working within a company or organization
 We have an in-house training unit.
caring adjective / 'keərɪŋ / thinking about what other people need or want and trying to help
them
 a warm and caring man
 a caring attitude
 The school aims to educate children in a caring environment.
focus verb / 'fəʊkəs / to give special attention to one particular person or thing
• focus on something; focus your attention/mind/efforts on something
 He felt he needed to focus more on his career.
 She tried to focus her mind on her work.
 We need to focus public attention on this issue.
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Theme 3: Hospitality
hospitality noun / hɒspɪ'tæləti / [uncountable]
1. friendly behavior towards visitors
 Thanks for your hospitality over the past few weeks.
2. services such as food and drink that an organization provides for guests at a special event
 Improving customer service is complex and fundamental to all sectors of the hospitality
industry.
bartender / 'bɑːtendə/ someone who makes, pours, and serves drinks in a bar or restaurant
beverage noun / 'bevərɪdʒ / [countable] a hot or cold drink
 alcoholic beverages
catering noun / 'keɪtərɪŋ / [uncountable] the activity of providing and serving food and drinks at
parties, meetings etc for money

 Who did the catering?
 catering business/service etc
cater verb / 'keɪtə/ [intransitive and transitive] to provide and serve food and drinks at a party,
meeting etc, usually as a business
• cater for
 This is the biggest event we've ever catered for.
 The hostel caters for single people who are unable to find affordable accommodation.
cocktail lounge noun a public room in a hotel, restaurant etc, where you can buy alcoholic
drinks
complimentary adjective / kɒmplɪ'mentəri / given free to people
 There was a complimentary bottle of champagne in the hotel room.
 I've got some complimentary tickets for the theatre tonight.
hygiene noun / 'haɪdʒiːn / [uncountable] the practice of keeping yourself and the things around
you clean in order to prevent diseases
• good/poor/proper hygiene
 the importance of personal hygiene
 a food hygiene training course
 The restaurant had been shut down following complaints of poor hygiene.
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front desk noun [uncountable] the desk where visitors go when they arrive at a hotel or
organization
housekeeper noun / 'haʊs kiːpə / [countable] someone who is employed to manage the
cleaning, cooking etc in a house or hotel
landlord noun / 'lændlɔːd / [countable] a man who rents a room, building, or piece of land to
someone
premise noun / 'premɪs / premises [plural] the buildings and land that a shop, restaurant,
company etc uses
• off the premises; on the premises
 Schools may earn extra money by renting out their premises.
 The manager escorted him off the premises.

 The wonderful desserts are made on the premises.
reservation noun / rezə 'veɪʆən / [countable] = booking
 Customers are advised to make seat reservations well in advance.
 Groups of ten or more should make advance reservations.
 Many newcomers were upset that they would be unable to camp there after having made
reservations months in advance.
reserve verb / rɪ 'zɜːv / [transitive] = book
• reserve something for somebody/something
 I'd like to reserve a table for two.
 Do you have to reserve tickets in advance?
seasonal adjective / 'siːzənəl / [usually before noun] happening, expected, or needed during a
particular season
 seasonal workers/employment etc
 seasonal jobs in the tourist industry
take advantage of something (to do something) to use a particular situation to do
or get what you want
 I took advantage of the good weather to paint the shed.
 You'll want to take full advantage of the beachfront clubs.
pick verb / pɪk / [transitive] choose a person or thing because they are the best or most suitable
• pick somebody/something for something
• pick somebody/something as something
• pick somebody to do something
 Students have to pick three courses from a list of 15. I
 I wasn't picked for the hockey team.
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 The hotel was picked as the best small hotel in the area.
 He was picked to run in the 100 meters.
minor noun [countable] someone who is below the age at which they become legally responsible
for their actions
 This film contains material unsuitable for minors.

tolerate verb / 'tɒləreɪt / [transitive]
1. to allow people to do, say, or believe something without criticizing or punishing them
 Drug dealers will not be tolerated in this community.
2. = stand, bear
 I told him I wasn't going to tolerate his drinking any longer.
 For years the workers have had to tolerate low wages and terrible working conditions.
license noun /'laɪsəns/ [countable] an official document giving you permission to own or do
something for a period of time
 The dealers applied for an export license.
 He was arrested for driving without a license.
 The Tennessee Valley Authority applied for a license to operate the facility.
 I forgot to renew my driving license.
licensed adjective / 'laɪsənst / having a license to sell alcoholic drinks
 a licensed restaurant
accidental adjective / æksɪ'dentl / happening without being planned or intended opposite:
deliberate
 Buy an insurance policy that covers accidental damage
comply verb / kəm 'plaɪ / to do what you have to do or are asked to do
• comply with
 Failure to comply with the regulations will result in prosecution.
 Companies must comply with European employment laws.
 The gas stations that fail to comply with the law will be fined.
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Theme 4: Oce
administration noun / ədmɪnɪ'streɪʆən / [uncountable] the activities that are involved in
managing the work of a company or organization
 We're looking for someone with experience in administration.
 The health service spends too much on administration.
• the administration (=the people who do this work)
 the college administration

agenda noun / ə'dʒendə / [countable] a list of the subjects to be discussed at a meeting
 the next item (=subject) on the agenda
 Have you got a copy of the agenda for tomorrow's meeting?
executive noun / ɪg 'zekjʊtɪv / [countable] a manager in an organization or company who helps
make important decisions
 a marketing executive
 top executives on high salaries
flex-time /'flekstaɪm/ American English [uncountable] a system in which people work a particular
number of hours each week or month, but can change the times at which they start and finish each
day
 The group members used flex-time without clocks and effectively policed their own team
discipline.
intern noun / 'ɪntɜːn / someone who has nearly finished training as a doctor and is working in a
hospital
 She refused to be treated by an intern and demanded to see a qualified doctor.
promotion noun / prə'məʊʆən /
1. [uncountable and countable] a move to a more important job or position in a company or
organization
 I want a job with good prospects for promotion.
 Your promotion to Senior Editor is now official.
2. [uncountable and countable] an activity intended to help sell a product, or the product that is
being promoted
 a winter sales promotion
résumé noun / 'rezjʊmeɪ / [countable] a short written account of your education and your
previous jobs that you send to an employer when you are looking for a new job
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stationery noun / 'steɪʆənəri / [uncountable] materials that you use for writing, such as paper,
pens, pencils etc
maternity / mə'tɜːnəti / [only before noun] relating to a woman who is pregnant or who has just
had a baby

 a blue maternity dress
 maternity benefits/pay etc
maternity leave noun [uncountable] time that a mother is allowed to spend away from work
when she has a baby
• on maternity leave
 Karen will be on maternity leave next month.
 The 42-clause Bill gives pregnant workers the right to a minimum of 14 weeks' maternity
leave.
sick leave noun [uncountable] time that you are allowed to spend away from work because you
are sick
• on sick leave
 He has been on sick leave for more than three months.
attach verb / ə'tætʆ / [transitive] to fasten or connect one object to another
• attach something to something
• the attached form/check/leaflet etc
 Attach a recent photograph to your application form.
 Please fill in and return the attached reply slip.
select verb / sɪ'lekt / [transitive] = choose, pick
• select somebody for something
 He had hopes of being selected for the national team.
• select somebody/something as something
 York was selected as the site for the research centre.
• select somebody/something from something
 They selected the winner from six finalists.
• select somebody to do something
 Simon's been selected to go to the conference.
elect verb / ɪ'lekt / [transitive usually passive] to choose someone for an official position by voting
• elect somebody to something
• elect somebody (as) president/leader/mayor etc
 the country's first democratically elected government

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 Ken Livingstone was elected (as) mayor of London in May 2000.
Theme 5: Shopping
bar code noun [countable] a group of thin and thick lines printed on products you buy in a shop,
and which a computer can read. It contains information such as the price
bargain noun / 'bɑːgən / [countable] something you buy cheaply or for less than its usual price
 There are no bargains in the clothes shops at the moment.
 That second-hand table was a real bargain.
 Thousands of bargain hunters queued up for hours.
bargain verb to discuss the conditions of a sale, agreement etc, for example to try and get a
lower price
• bargain (with someone) (for/over something)
 workers bargaining for better pay
 They bargained over the level of wages.
 women bargaining with traders
cash register noun a machine used in shops to keep the money in and record the amount of
money received from each sale
discount noun / 'dɪskaʊnt / [countable] a reduction in the usual price of something
• 10% discount/discount of 25% etc
• at a discount
• offer/give somebody a discount (on something)
• discount price/fare/store/shop/warehouse
 Members get a 15% discount.
 Employees can buy books at a discount.
 The Young Persons Railcard gives you a discount on rail travel.
 discount airfares to Europe
loyalty card noun [countable] a card given by a shop, supermarket, etc that gives customers
who often buy things there advantages such as lower prices, money back on goods etc
refund noun / 'riːfʌnd / [countable] an amount of money that is given back to you if you are not
satisfied with the goods or services that you have paid for

 They refused to give me a refund.
 Return your purchase within 14 days for a full refund.
 You should go down there and demand a refund.
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tax refund: money that you get back from the government when it has taken too much money
in taxes from your salary
be out of stock/in stock = be unavailable or available in a particular shop)
 I'm sorry, that swimsuit is completely out of stock in your size.
stock verb if a shop stocks a particular product, it keeps a supply of it to sell
 We stock a wide range of kitchen equipment.
undersell verb / ʌndə'sel/ to sell goods at a lower price than someone else
further adjective more or additional
• further details/information etc
• a further 10 miles/5 minutes etc
 Are there any further questions?
 Visit our website for further details.
 Cook gently for a further 10 minutes.
until further notice = until you are told that something has changed
 Lacunza ordered the suspension of the elections until further notice.
on average based on a calculation about how many times something usually happens, how
much money someone usually gets, how often people usually do something etc
 On average, men still earn more than women.
 Nearly 80% of Swiss citizens on average turn out to vote.
static adjective / 'stætɪk / not moving, changing, or developing
 Economists predict that house prices will remain static for a long period.
contender noun / kən'tendə / [countable] someone or something that is in competition with
other people or things
• a serious/strong/leading etc contender (for something)
 a contender for the Democratic nomination
 Her new album has to be a strong contender for the Album of the Year award.

peer noun / pɪə/ [countable] [usually plural] formal your peers are the people who are the same
age as you, or who have the same type of job, social class etc
 American children did less well in math than their peers in Japan.
rival company/firm/team etc
 Sheena left her job and went to work for a rival company.
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