bài thuyết trình quản trị nguồn nhân lực khách sạn quốc tế nova

Qun tr Ngun nhân lc: 





Để tài :
 !"#$%&#'()#*
&+,- /$012*
 
 !"#$
% &'()*
+ &,
- .,!/
0 &"12'3(
4 !5676#8
!9-: ;
!<
Qun tr Ngun nhân lc: 
=>6'>6
)?<'@ABA.?C%
)? <)D6)EFGCH6IJK+
LAMA)ANC+
OP+
 3*3Q"R-
 6)S6TLKU)AN=K>V
  6WX<V
  3*R<V
  %=R3(<;
%6Y6ZC[6)S6GC\'])D6)EF;
+)^_6)=`Aab@LD6.cL%

+d273!#8e3fe<%
+ g$e39W9h3i,,h3ij4
-)h"2kldmno
-1p7p73*<o
- q(5h3r3sWt< ;
-%3km#$ 
-+Gh"1p3iuve39fp3i 
)?%<I'Cw
UA'ANC)=)\J<
!<
Qun tr Ngun nhân lc: 

',xr3,myzr3"!2ym{39m3!d,
z!
JK|m,h3itdm2#}m,nmn~tx
!#r,9r3xudtngzOP!3*
3e3~3*h3
.3(•%~pzOhkh#{!f"h3kO9fl
€#r9!k•*39!k•~z9A‚!‚ƒG„ximn
$3Pt#…2{z!(f3i,35r3t"Rjx
6†hiu‚,9s"!2jx„x(X,z
!tkt,Rh23‡t3(zm,zp3hzWh#{
(5jx9zRe,xK•5zp3zd2
h973!#8f(!,f(,3t3*z92R
ih(h"ldmnshh3kx3*t3(z"
,†hW!(3!#8ˆdtn3m#{hi3gh#{d,39f3h#{
t#83hizxp‰jd3(shxd,
izŠ{z
!<%
Qun tr Ngun nhân lc: 


-3245
Quốc Tế Novam7h#{zz5z!3itm"
!3!3(,h~#r39‹73|xŒh"njej
„x,,|h#{f3hm,$3zRRht"Rtm"
‰  !  x    ud  tn
z!3iX ; 9‰hzW(
5tnh#~m#{zRRx
,  m(  e  5    r3  
: ; x |h#{x3!#$9
hdm,f#r•hi Nova !},e
ht"R!,z
!r33(•%h#{
m!(- h#8&3*y9-;zOjr3x3it3*h3,3f"
!Š,3Or3hizRR,!Xm#{x†3,
 6#'789*(/9x3it3*h39fv3hyu‚mr
 :;<=1* !d,z!95f3i95!d
#$=395!6‚‚!95,95p
 $>#'9#?$@$AB#*o59
 $C9D%E#'+$F#'*3*3h•%
-3232G$F#'#'$H
OPllzOfm‚Ž #83•9O•3Ž ,+#83•
O!e!v39m"9•!
f3i,‹39f7!3(r3!
3f"!‚3(•%
hzWh#{3(5h•f3*j
x
!<+
Qun tr Ngun nhân lc: 
 B+$F#' IJ?$@$

$#'  ,KLKMKN
OG$F#'P<"1Q
$#'2K-KRKS
!TUK2VK22K2-
OG$F#'P<"1Q
Ofm‚ x
%;;;;;h
-;;;;h
O•3 x -;;;;;h %-;;;;h
O•3 +x 0;;;;;h -;;;;;h
9W"#X; 'Y12VZ[!T+$\+$]@!]
^##'$+$F#'*
(*3,!k•z
A‚!‚E'heŽ6fm‚Q‘3‡3•
.3*3
=#r
.3k,3*he
=331!
O€9fld’“3*3Q3*h3
=~
-323-^##'$_.:@$!]
a) Nhà hàng
,),‹73|zRRX^9D,f|p~,3
mOx3mnX,{zx•"3hd
 ,,G|m3G„xknx•t3*jX
!k,G„x|,3mOr3Xf”39f”3!#
,f”33
.•f3*351!d#{j,,G„x|y#}
gfp(t"j393h,t/!•,h(!•
f,r3gx‹u#,G51!d#{j,,Om,$3hi

G„x•z•,#3vhi#}Wm3,z(9#r3p3x,
!<-
Qun tr Ngun nhân lc: 
m3#r63mh•f3*h#{zf}31!‚t‚!(3*z
j,,
,,Gm3;V&3*y9!d
,z!xp%x9,,‹73(”W3*6#r39
E3y9)z=•9)e3"9.,9'•,f”3t3*Kr3
t3*2$4;; W#s;;h-;;nx9p3*
#r3h#{3x,!,mem–9r37*!k•!n3z3
m&#r33*h39*d9(3*z|m,$3„"
(d”W,!h3~eh83•
3m&#r3h#{‹73f3(yz!9r3he3—x˜y3(
(3*z™,3*n„#}r39mv3•zh73
2,mv~73*#~f3(yz„#},#r3!3(
sh73(#$
š6‹73!d!,3j6"#26"hd3
z‹j•š
.r3‹73f|h#{hzWh5hjt"R#<3*z
#r39Rzp#r39!h3i7td9#r3,~m,XzŠ
{zr33*#r3jf
Ep3*h#{3xem3hehi”Whtee3
"x=†3zOe3"hkh#{!f"e•y‰hz
W(5jx,G„x—i,,j‹73
,eXzOm,3*j•r3h5hj!3f"3*h3,
,‹73 zOz!3(WW;#83:zO
)‹73|m,,3mO„"f‰2n3*•93hed
5jhe3—d3(zRR
Đặc biệt<,,‹73he3—d3(zRRf”3z•9
m3(93*y$3‚(5jx,

b) Spa – Masage
.i3pfrn*›3,!•t,3,!}k•x3m,
3*XŒ2832xvhr3!dXWx›‚3
EG
!<0
Qun tr Ngun nhân lc: 
Tắm thuốc - Phương pháp chữa bệnh độc đáo Đông Y.
#$zz,3m,#{R'3*z9x{zh#{tRg
f*j#r,9u~3*s!Ghd,•XE
),he3x33<f"3,udyz9(€9d!l73
hi,x2‚h,!,39E'&x„3<.5f"m}mœ(e39d•
f*(€
=‚€G$3„xd,fe$i!t#{
m3*,g))l#$39~tRgf*!t#{m3*
|O,#r~,!$i9•›!‚$3#rhe!n
3zm(t,3(ztRgf*
Kr3833x7„xvpyh5hjt"R
E‚f9E9•“9fi€,m9xž,m#9€39dd
,h3!›3ƒEhvŠ#}Wm3!,r3#$"$
O*!33h3*tt#$9z!3zO#
3vj‹73
.•f3*3&z2œ=‚•9!39€Žd•9e3
h5~px,œ=‚ € #{'3*,K3z=‚
=‚G r3$-;zO9!hVK3z=‚Šhe3—/
yK3(h#{h,!•hek9zRRy•h95R
=‚39=‚R.3i9=‚h9=‚f€9
=‚p3WƒE|3‹z„xzRl3Wx›‚
ŸKœ=‚d€t#{m3*<V;;;;hl:œ
ŸKœK3z=‚.$<%-;;;;hl:œ
ŸKœK3z=‚.73<4;;;;;hl:œ

RKR=3&2<ŽG„xn•
#r39,z(9!,Ls919f•9!3d
T <6fld9,9e"39!Wƒ
c) Karaoke
Kr3$%-zO!e!v39h#{3x3*h3r33kz
x6zOh#{!f"hj3*39d9h¡,m“‚!3*h3
~r3h5hjtOh#{#2r37g3K3*93
!<4
Qun tr Ngun nhân lc: 
93),G9!G9y1pƒmfjtO
s833En!jzO9d3*h3Šr3he3—
d3(zRR(3*z€€|m,,3mOf(d
x3hr3!x‚G
 B+$F#' I`@@$`;
$9P'a
;##'Tb 869J
”7 ;#83 #83 ;;;;K. %;;;;K.
KA -#83 ;#83 %;;;;K. -;;;;K.
KA ;#83%-#83 -;;;;K. 4;;;;K.
yzi -;#83;;#83
-;;;;K.%-;;;;K.
 L38zRR< +: +
 Enhtjnh$#r
 nh$WX<„x|h#{mnzz‹gXs
,),G
 L3r33*efr3
d) Các tour du lch
 8WDc#X=#
,m•WW-;†h#{!f"f•u,h5hjtRR$
~zWŠ3f"zO,g,l 5„xi

,,#3v9€€•p,s5 j,3f"f$3m•j
=!‚|m,fd,p33x3O•!m,#r!
u9m,fr37,3y!#r
;#';bd$1+$9e1f#
3hd„xit3if‰u‚h3*f€h5
q1,73(q3hd„x#}W3
hq19em3h,hhehj#83tdeaXmEh„
xy¢P$33f83,£p36Š€¢!(!s
!#8E$G„x#}W#$!•f3it3&h,h,Rtd
eEh„xh3u‚h3*K#8m9731plL~
)v,!O6$3dL3G„x|f~8r3gxpX
!<o
Qun tr Ngun nhân lc: 
jg‹)‚x3‹f3it3&g,hR3!#8h
‚q13zR3!O$31€›,œ'hiXgz5
#}e/(Žn‹œ•
$;178;#9$T#$+$J#$;9W;#'
ˆ‚7hx3x,f€h5t
KAN)\AbYL)¤6G„x|h#{3(#…,,m,33
yf3ih#{!#f,3hd1¥AUA„x|h#{O•
,m,#ruj"6aEh9„x|tŠfg!#r3
p3pŽ•m••9nu3(#r3r9O#r9!3d!
3*¦%;;+;;<6)§'JLEY9e73Š”}
!r3#{zyl3mr~3*‰!(hPhl3G„x|t,
833hi,€36)¨.?==e!d#$3mr
~3k!ˆ‚h#„xkm3x‹t
-3-gh[5i[j
-3-323$`@#k#'*
|ix3t!(m/n<
• 3tm#!‹<~zzOjx!#r,


• 3t,,<RRX93p3xxm#!‹3
x,x5Xyh•3*‚h,9”W
e3"93*#r393y
• 3tt"R3p3!2<u7$39‚9x!x‚
• 3tt3Rmg,e3fe9yixf‰h#8fe
• 3tt"R9zRR73m3(m
-3-3-3$^1!]*
)hl‚,khvhXx„
ˆdtn3m#{z!3i9xpu~zŠ{zr3WX9
3*Rjt3*z,"!#8
!<V
Qun tr Ngun nhân lc: 
nfp,9z!3i,hpfpx3t3*p‰
dh83357d3(9X#8hzd
,#r,z!3i7
.pfpkm{3,m{32jlmhe‚my9dj
h"kzO39!ynuve3,73!#8733!,,3

djhex3*,93œz,zp!n9x
92un3*hex(9x1h"xž‚h"
j,#r,"!3*k22ujfn3*
/Rezez,xpzp3ez,#r‚h"jzzmy
.pfpkm{3,m{32{zzzj#83mhe‚my
n3*/Rr3#83mhe‚h"j#83mhe9
hpfp#83mhl3,!•fX›#rmheyzi
,3(2x
djh"zzmykzO939!yn,uve39
73!#89733!,,3
-3-3Ri]@9"8*

Mục tiêu dài hạn:
• =R3(t<z~h5hX ;Vm,e!gx
”333r3,t~#r
• =R3("!#8,”z5<€"z59"!#8,}
!e!("!#8x
Mục tiêu ngắn hạn<=Wm#$!f•jfe7d3(‰s
;©%;©,X
-3RlmngopI
6$~jx|h#{”W‚x3i!RWX93
m,jh#{n3‹zh…jzOf#1lzOW
X!3*3(W9f,fhi•!g3p3zz3#g
~hkzWz,g~hkmrj
!<;
Qun tr Ngun nhân lc: 
Chủ khác sạn:
',#83k,!3*~!x9pm„
h3khe3x,"!3*k,fehejx
!#r$,#r
Giám đốc điều hành:
',#83h3t3*jx”Wh3k,,pm„3he
pu~x3tjx
Phó giám đốc điều hành:
',#833‹z3*3h”Wh3k,73*x33h
€•#3hh3k,n3*x7‚s
83xž
Phòng kinh doanh:
',fezyW3h,jxk3*udtn9n
3*xx3t9#k3*x„x{zhl
!<
6)ªJ)L)AN

L..A«C)U)
L..A«C)U)
GC\.H6
)D6)EF
GC\.H6
)U)UL
A)
J)
GC\.B6
¬6)K>
IJD
['-
^
[)>6
K>1U
[1I
[)>6
K>
[
1C®L
[¯
)Cw
[F
K>
Qun tr Ngun nhân lc: 
Phòng kế toán:
#jxk7x,x(9x
9zpp••mdi,£tR,3py#9f‰3k9
!•,xpx3t.l83hku~f3*zzpm„,32hp
fp£tR3kp{zm„

Qun đốc khách sạn:
6"!3*pm„h3k,hejfezy3x
Gpm„!n3z”m&d9”fl9”fp*9”x˜y9”zR
Tổ lễ tân:
',g#83!n3z9h3t3*xh3zxx3h
x.dm,fezy3*RzRRx!833m#!‹
3xƒ
Tổ bung:
n3*7tt z*3zO,hpfp|9
hizRRxhm#!‹™hxh
Tổ bo vệ:
.•fp3!yn9h3kx3i€zuzu‚!fv3hyu‚3{z
r3m&dm,73zxfh5,3&x93‹zh…x,
m„m(zO9!u‚ƒ
Tổ kỹ thuật:
',mnm#{$hem7™zRRx3nup!}x
—#xnt"R3i!~m#{3f"x3t#,£
tR93,fp!•
Tổ tạp vụ:
',7tt z93—•*3,xy3*R
m!£œf9tt z*3,fezy!x
Qun đốc nhà hàng:
Gpm„hej,,#zd773*9m,
3*jd3(9yxxh•,9nh$(5szOx3
tGpm„!n3z”f39”zRRf,
!<
Qun tr Ngun nhân lc: 
Tổ chế biến
ynt$spm„,,(m3*sd3(W9
3,f3XzRRx9p33*,hpfp

,xx3tfg3,,
Tổ phục vụ bàn
RRxX,Wt,,~ze
h9h‚m3p33*,,3mx,hl833zy
zpl3jxm(~z!(
qun đốc dch vụ:
R!pm„73*t"R‚9u7$39x!x‚9€
t#{m3*9€83!,"!3*f••het"
Rjt3*zf3h
-3SGqirps
-3S32G$t#9\@$1>9W%a#'#uXu*
a) Phân tích hoạt động qun tr
)hep!"3f~xž”Wx3t,hkfl
he<)h"9”W9h3kx3i9x3i3G‹!
h3*myzxRi,=•xhep!"jxP
3,jm,‚tnh"j,3(f3hŠr3jx
9W#nnhk!h#{g3m#{Ri,x
6hep!"3x–#8u(t3&!9#n
n#h#{e3(!¢!,Ri9(he,5#Ph#{
u‚#he2j,pm29Oh3r3sdd
3(!xm,hi„Wynh#{3!Oj!
hen3*g3m#{9x,13hhk!
!8335hd9!#rgh”3j73!#8/7.W
!#r••3p‹kx3tRir3p33*h#{••
x3t$=•tŠxudtn3m#{jx–
Oh!8333,9#h3k,—~d
!<%
Qun tr Ngun nhân lc: 
h”3Wpm„x3tj•e79”W93*
pr3gR3(,Rh2!¢!,

K3*udtn3m#{x3txx7nnx
h3r3••x3*f}3•13hjxhkm,
g#83x33*hepm.3r3x9f‰nhl
d~!2j,ife,d3(!x€€!#$
m3xG|x3t3*p$,|!},ex
mr2!m/nx3tx
Ehdm,yh"khep!"jxG<
• 1ezypm„3kx33*
• 6$~”W!¢!,
• 6#udtnR3(!¢!,
• 6#udtnh#{3m#{x3tRi
b) Phân tích hoạt động nhân s:
~pg2dnjxtf3hh3k,
n3*t#r3n3jjx9•hednjx
h#{3*p5n3*g7Ri#<
Hoạch đnh ngun nhân lc: )3*9xGt#8#m,
#7h"ldn#$m3jx
7m,exx7zp3m,mrm€‹!r33*d
xpX33zf‰3gd3(f‰2†!{d
3(h33g
Công tác tuyển dụng:67itRh#{n3*x3x
x£tRdmnzRRhex3tjxd3(
r3h#{im,g#83hj3(•9hjXm#,zŠ{zr33!2
73*,xhitR9,|h#{n3‹zh…j,3(
!xhim,‚r373!#8m,3*r3
67itRjxzp3h#{#3*3(‹,
heitRjx!~‹!hmrz33(r3!!#8X
!<+
Qun tr Ngun nhân lc: 
he9›3Wx7hO3›3g#83x33*#

gxx
Công tác đào tạo và bi dưỡng:67,xn3*#
,t#8#m,#n3*6Px3id3(,,r3"
!2zRRfl9zR•fp*•gd3(r3|h#{h,
3*zR#$zzjm,!#}fezy|!n3z#rt–
hvh3kx3*,2xx2hife7d3(d
!•he(73*zRhihzWr3(5,,j7
3*
Chính sách lương:ztR3k•W!pm#$,hpfp
e    j  #83mheyz  f•  d  h5  #83  m,   ;;;;
hl:9 -+;;;;hl)•W2m#$jxd‚h‹
gh"jzzmy9x3,hh5hjxpfp
3i,gxp!2‚m#$x
Công tác bi dưỡng và khuyến khích nhân viên:67,h#{n3*
!((€zdz3‚mhe9€yzr33*p73k
m#$thih3xpX,d35!3*jfe
7d3(jx63(•thi2m#$l<
• =Whe,,3*R,~m#{7
• 35!3*h3r373*,fp*,3pjx
• ]W~z,e39x°myjx
• En3he,z!,h#{x”W
• pXm,3*i3*833,,73*•m,
‚38
,33km#$$fp7di(3kxpzR~z
x.l83d3(Oh#{zR~z(-;;;K:efgX!#3
x,3!xOhexx2XW9x‚
#}zŠ{zr3gd3(,2u~€hixx2
g3$gx
!<-
Qun tr Ngun nhân lc: 

Công tác khen thưởng :m7m7x‚#}x"z83
d9yzi,2!7K3*x‚#}x7ghe
3(xx2fe7d3(,Ohemngd9
yzixz~h~h,2!7
K3* x‚ #}  , h#{ 3 ,#8  u(  , 9 x‚
#}sd9yzif‰3k,3*y!g!#8{zh•
f3*9d3(,2u~€h#{x‚#}!#r,ife,
d3(!x
—3,d3(Pzœzh‹h"jzz
my9,g,m&mrx—gxp#}~h"
fe,d3(!x,3!xO”Wd3(
Xtm"m5!Xu‚#m,e•Wx‚#}x
x2!!•m,3*
c) Yêu cIu sử dụng lao động tại khách sạn:
Về giới tính:5zp3€zuzPm*d3(g}x”h",
hlhkŠ2~js73*Ri,Pm*d3(g}s
fezyx6Œ9fezyfp*,fp!•9,fem,d3(9
fezy3p3!2m33kd3(gƒ
Về lao động:h•Šj,x3tx(z5mrm
he!xGm,mhe!n3z3V;©9d3(m,
3*}XzOP3t#r3;©
Về trình độ làm việc:=}mrzh,gx˜X$fpd
jx.•f3*m,d3(efezyfp*9”zR,pe
d3(!fezd3p3!2
65zp3‹!$g!7fl3t#…,hXf3*m,d
!•he3gd3(95zp329f3*zzxx2
(
Về kinh nghiệm công tác:65zp3id3(3(x33*t,
t•hipm„x$
Về chuyên môn nghiệp vụ:id3(u~zsh‹(79

im,3*‚x33*3(9xzp32
!<0
Qun tr Ngun nhân lc: 
xx29h3kx3*,”Wx~m*9h,3†hid
3(j•$e3yz9d!•he—#(73*z
R
-3S3-$v#'@w$uK9$@$9$`@K<=11T#$!T<=1bx8@y; !;
Gzd273!#8e3fejx9,yh"!¢$e3,
W!73!#833!hepu~x3tx9
!h#{i3*#<
a) Điểm mạnh:
 jRhzW5
 O!e!v39r33x3*h3
 e3~!9h z€r3!3f"3*h3
 3*m{3r3h5hjt"R#<,,9‡‡‚‚f!9fv3hyu‚ƒ
 K"!2ym{393*h3m3h"t”33
 d3(zRRd3*9h
 Epz•,t"R~zht
 6$~”W!¢!,
 1ezypm„3kx33*
 6$}!3f"
b) Điểm yếu:
 )*x(O2,he#
 6#3k,~z
 6#€!¢3kx,,"!#8
 6#udtnh#{R3(!¢!,
 6#•!Oxp,Omdi
 .e3—d3(#x33*3k
 67h,fl3t#…d3(#
c) Cơ hội:

 K"!2h"m„jK3*xym{3
 ,3(tm"K3*xzz‹
 K3*m,e3”h",m,h3ih,jtx
!<4
Qun tr Ngun nhân lc: 
 Enz!3i|j7*3
 !h#{*tm,3(83h"m{3dO
 !3kxtm"#…t#…33
d) Thách thức:
 #rh}83x•3
 "f*#8u~3*f~8
 q(5pz•~m#{,,
 Em#{,~z2!x3hm#{x,,
3k
 2yp#}mrh2ŠR!x3ttm"
 En!,,xm3*
-3, B@$<:#$@$\#$A@$!e#'8Y##$t#Dz@3
-3,32{#'1>9{@>#'!^@*
a) Thông tin công việc:
 6Wt<dK3(m&d
 Gpm„!n3z<”!#}
 Gpm„33z<L3.
 833m,3*<
 6<
 ,P<
b) Nhiệm vụ cụ thể:
 3zhx<!n3z,,h3zx,fexxi
pxhm3(*3x
 3zy73jxm•hx,!pm8373
xkt"R

 €!¢m"hej,,9!d•˜9Wx•ƒ
!x,#$!•xv3hi7fx
 €t9z3h•zO,(5h•f3*jx€zr39
m,73*•f"h3zx
!<o
Qun tr Ngun nhân lc: 
c) Làm thủ tục check in:
 ',™•hXx„gx,!9•f"•
xz,3*z,s
 !n3zy73hXx„sxx••x3i!t
hXx„zOsz5k
 #~x,kt"R3x
 ',z3h€x„zOx‚–9h3k2ue3
t53,•hXx„
 ',jh•r3!#8{z53‚h"jx

 L3z,•xzOx
 73fezy,m„9fezyzO”W,
m„x,m,jRyzzO
 6yzy,z5k73‚z3hXx„x
d) Làm thủ tục check uot:
 €€txtnh"!83x!,,m,
73*•f"
 73••‚xfezy
 y73‚xheu~,n3*‚jR
 ym3•xzOsx
 {zr3dm,jRx
 !pm3•KAE96=,,3m3*m3(xx3hv
m,ujR‚x
 ˆ£m„x33jx,!!•‚x‚

#rt–u£m„•
e) Gii đáp các thông tin của khách.
 !pm83d›3jx,3p3€€x33‚
!•jx
 Kr373,3xpX3p3•zp3u3„x3j~z
!(
 Gpm„,3p97Rh#{3<
!<V
Qun tr Ngun nhân lc: 
 E£tR7RtRR‚h‹#rt–
 Gpm„m3,3p,tRRh#{3
 Gpm„,hpfph‹h"WytRf,#m9
!t33ƒ3ytR,r3h"W33i•$3!m,
z3u~x
 n3*f3h3kp
 1r33h3kpt,73kx„
 1•R!,
 1••x‚x39‚x!,
f) Công việc hàng ngày: n3*‚x5
-3,3-"8@|8<J!&9}#'@$`@(;#$*
a) Đối với cán bộ qun lý khách sạn (giám đốc):
¦!•heX<.3)
¦!•he(7<hvxp!"x3tx•
pm„x3tm"33i0Žx7zp3m,(,h3•±
hv37pm„Žsz5•!x33i X
¦!•he3g<f33g7tRŽf‰6•933z7

¦)•Wf(,3<x7t"y9z33zm"n9
!
b) Đối với nhân viên phục vụ:

¦°m*h#{h,(73*zRŽ!sgmhe3ph$
;;©•
¦3g<d3(!n3zzRRf33g7tR}W
he7
¦3•dh39x7t"y9xpX33zŽh•f3*h3r3
d3(zRR•
¦6~m#{zRR,3hezRR<~m#{zRR,3hezRR

!< ;
Qun tr Ngun nhân lc: 
-3,3Re#D%w#'3
a) Chế độ tiền lương:
d3(h#{#}m#$‚2{zhlmhehvx„3gd
K3(,”L3.•#83”L3.°k9Wm#8‚
{zhl|m,XWhi72xp3khfp3iuve39fp3i
,hezR~zm#$9he{~zx3~tW{zhlmhe
‚h"zzmy
o žexpx3tj7—#,X~9~
m#{,3*pmhejdK3(,Oh#{#}hezR~z
x‚h"j”L3.žs83h3i
o 3k!pWtx3(3*t”L3.h"
o d3(h#{#}m#$‚e!gh"hd<
 )#}‚xfpm#$ztRe!#8{zRi‚
h"jL3.
 )#}m#$‚tfn
 '#$£3*h#{!pgd3(!33h£3*
 '#$h#{,-,
 6hezR~z9#}‚h"j,#r
-3,3S8b<:#${ $=1~•$uKX{ $=1b9x3
d3(9!sg#83hh#{#}he#!29~Wt

fp3iuve3!p9x3h#{7x„{zhlmhe2W|Š
67hfp3iuve3,fp3i,h#{#}he
 G˜fp3iuve3t67h-©!(”˜m#$,d
3(hf‰-©3km#$‚{zhlmhe
%G˜fpt67h ©r3”˜m#$,d3(
h©3km#$‚{zhlhvx„
!< 
Qun tr Ngun nhân lc: 



m393*dXmn!!kx3m,kp3
l!83h3,=e3*zh7pu~x3t
x73m#{Ri9x7€f€|t–h3#eny
3i3(•y3*3kx3e3m#{z!3iz!im,W5
3t3r3t3(zr3,myz
!#rx3x3txOm,em/nr39#n
!€9#38hdxP(d!3*n3*
3*Rj•~,x7‹!!3‚’ut"R
3‚,n3*3m#{t&t,t–hn#{!e3$Œjh3j
!9xtŠ#83m,7!g#3(h5h3r3t
3*z


 !
1. Giáo trình:Gp!"ldmnŽ!53²ˆ1x(•
2. Luận văn tốt nghiệp:
3. ‘‚t3‚xp<3m3‚9!mf9ƒ
4. Công cụ tìm kiếm:m‚
!<