Sử dụng thang đo servperf đánh giá chất lượng dịch vụ ngân hàng thương mại cổ phần

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ĐẠI HỌC HUẾ
ĐẠI HỌC HUẾ
TRƯNG ĐẠI HỌC KINH TẾ
TRƯNG ĐẠI HỌC KINH TẾ
KHOA QUN TR KINH DOANH
KHOA QUN TR KINH DOANH
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Đ ti:
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Chất lượng dịch vụ = Mức độ cảm nhận – Giá trị kỳ vọng
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Chất lượng dịch vụ = Mức độ cảm nhận
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