Phân tích những nhân tố ảnh hưởng đến sự hài lòng khách hàng đối với bộ phận chăm sóc khách hàng của Công ty TNHH Nhất Đại

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Chất lượng dịch vụ là một sự đo lường mức độ dịch vụ được đưa đến
khách
hàng
tương xứng với mong đợi của khách hàng tốt đến đâu. Việc tạo ra một dịch
vụ
chất
lượng nghĩa là đáp ứng mong đợi của khách hàng một cách đồng nhất
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lượng
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3.3.2.1 Cách thức ến hành
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8*
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!Q4=>?=4/%Œ$?%-%[@
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• >$([ZRa hR]h
• !Z%XaRb$
•  ,-$(<%w$Si y$
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4!W%%[j(!1((@G$??N'.!1(((5U%#3@'?%9=?
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(5U%l>?BZjHair & ctg (1998 )4Y%EY(5U%5&O(%-
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O:U1
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(h GOO%4=%d48@\?BGOL6C(D%8
4Ej%OC63[%66 3!J,!"%45%T%%T4SZ
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! =R< :$(W& € c:
!Z<%$Rb+
. +C(D#<6d#_ .
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!Z=am$(
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