phát triển nguồn nhân lực du lịch tại các khách sạn 4 sao ở tỉnh bà rịa - vũng tàu

n nguc du lch t
sn 4 sao  ta - 


Nguyng


i hc Khoa hi hc Qui
Lum
Ngng dn : PGS.TS. Trc Thanh
o v: 2014
120 tr .

Abstract. Lung quan nhng v n nguc
m, honh nguc, tuyn dng, b
nhim,  o      ng.Thc trn  n ngu  c
trong mt s n 4 sao  c minh ha b li
c cp, b liu.Lu ra nhm mm
yc cn tr nguc n
  xuc mt s, git th th  cng c 
c ca ngun ca tnh.
Keywords. Du lch; Nguc; n bn sao; a - 
Content.
1. Tính cấp thiết của đề tài
Chin ca t



 nh du l







. . 










 





















n nguc Du
l







4 

 .
2. Tô
̉
ng quan ta
̀
i liê
̣
u









Frederich Taylor (1991) 




, , 








, , 
.









, , ,
 


.
Theo GS. Phm Minh Hc (2001)



ng th ng
ca mc hay m


















 , 











, , 

, 







































.








 , F.W.Taylor (1991), H.Fayol,  ng con













 . 
















, 


















.


i didler, Lewrence,


c li qui bin
 h t kh i quyc.

t

:
- ng t

a

 Hu
- 











5 






 













- 



















4 


























3. Mục đích nghiên cứu

: 







, 




, 




, 



, .


, 

























.  
















.





































.
4. Đối tượng và phạm vi nghiên cứu


: T














4  t



 .
:
-  
 Du   Du

 .
- 

- 
 

5. Phương pháp nghiên cứu


 dng mt s bi






, 

, 





, 









, , 



, thu










:
 cp: nguc t nhu











, .
 .

: 









, 































.
u tra bng hi: 
. Sau khi tht qu    liu bng phn
mm SPSS.
6. Kết cấu của đề tài
n m u, kt lun, ph lu tham kh  t cu
g
 n nguch
Thc trn nguc du l








4 sao
 t



 
Nhng gin ngulc du l








4 sao  t



 
DANH MỤC TA
̀
I LIÊ
̣
U THAM KHA
̉
O
I. Tài liu tiếng Vit
1. 












   ,   - 
 

2. 



, 





, 29/2012/TT-
10/12/2012 








 




















, 





, 






, 

, 



, 










.
3. 

4. 

 (1999),  









CNH, 

, 







.
5. , Ngh nh 103/2012/-04/12/2012 























 , 



, 





,


, 



, .
6.             
 

7. PGS. (2011),  , 




TP.HCM.
8. 



 .



 (2004), 
, 

 .
9. GS.

  PGS.TS. 



 (2008), 
Ki

, 




.
10. Gorge.J.Borjas  , NXB

11. John M.Ivancavich  

12. H
13. 

14. PGS.



  TS.  (2013), 
, 



.
15. 

 (1998),  , 




.
16. 

17.  

 
18.   
Nhi (2005), 
19.  , ,
 
20.   (1994).
21. 

  

  

 (2010), 












, 



.

22. Susan D.Strayer  
- 
23.   

24. TS. Nguyn H Qu n ln th 9, NXB Lao
ng  i
25.   
26.            ,
 
27. 

28. 

(2006), 





, NXB




.HCM.
29.           

30.   

31. MPDF, 

32. 

II. Tài liu tiếng Anh
33. D.V.Tesone (2005), Human Resource Manegement in the Hospitality Industry,
    , Tnc., Upper Saddle River, New
Jersey 07458.
34. Mary L.Tanke (2001), Ph.D, Human Resources Management for the Hospitality
Industry, second Edition.
35.            

36. Raymond A. Noe (2002), Employee training and development, McGraw  Hill
Companies, New York, NY
III. Tài liu Website
37.
38.
39.
40. />nguoi-gioi-trong-cac-doanh-nghiep-vua-va-nho.html
41. http://www. quantrinhansu-online.com/chien-luoc-nhan-su/
42. - 
