Nâng cao hiệu quả các phương pháp tuyển dụng tại Bệnh viện Bệnh Nhiệt đới Trung ương

Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
MỤC LỤC
MỤC LỤC 1
DANH MỤC SƠ ĐỒ, BẢNG, BIỂU 2
LỜI MỞ ĐẦU 1
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!"
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CHƯƠNG I 4
CƠ SỞ LÝ THUYẾT VỀ PHƯƠNG PHÁP TUYỂN DỤNG 4
1.5.2.Yếu tố bên ngoài 20
CHƯƠNG 2 22
ĐÁNH GIÁ PHƯƠNG PHÁP TUYỂN DỤNG TẠI BỆNH VIỆN BỆNH NHIỆT ĐỚI TRUNG ƯƠNG
22
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
2.1.1. Quá trình hình thành và phát triển 22
2.1.2. Chức năng nhiệm vụ của Bệnh viện 23

2.1.3.Cơ cấu tổ chức 26
2.1.4.Đặc điểm nguồn nhân lực 31
2.1.5.Phương hướng phát triển giai đoạn 2010 -2020 36
2.2.1. Đánh giá phương pháp tuyển mộ 37
2.2.1.3. Chi phí trung bình cho mỗi ứng viên theo nguồn và các phương pháp tuyển mộ 41
DANH MỤC TÀI LIỆU THAM KHẢO 60
PHỤ LỤC 1
SV: Hà Thùy Linh
Lớp: QTNL 50A
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
DANH MỤC SƠ ĐỒ, BẢNG, BIỂU
+,   ,/0123/45//67'894:;89'8944;82-<;=19>?,9>
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MỤC LỤC 1
DANH MỤC SƠ ĐỒ, BẢNG, BIỂU 2
LỜI MỞ ĐẦU 1
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!"
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CHƯƠNG I 4
CƠ SỞ LÝ THUYẾT VỀ PHƯƠNG PHÁP TUYỂN DỤNG 4
@AB4CD/44E79>1.994F9GH/I
@4J94KL/421MN9OP9>Q
@#%1MRS23/45/Q
@T4;U4J/S9>2L/21MN9OP9>Q
1.5.2.Yếu tố bên ngoài 20
@V94W94:X1M2J9/6723/45/Y
@19>:X/Z194F9GH/2=[924\2=?]9>G7C-^9>
@#_;246/D942=794
CHƯƠNG 2 22
ĐÁNH GIÁ PHƯƠNG PHÁP TUYỂN DỤNG TẠI BỆNH VIỆN BỆNH NHIỆT ĐỚI TRUNG ƯƠNG
22
$%&'(('(()*


2.1.1. Quá trình hình thành và phát triển 22
2.1.2. Chức năng nhiệm vụ của Bệnh viện 23
2.1.3.Cơ cấu tổ chức 26
2.1.4.Đặc điểm nguồn nhân lực 31
2.1.5.Phương hướng phát triển giai đoạn 2010 -2020 36
2.2.1. Đánh giá phương pháp tuyển mộ 37
+_G?`9>59>:;[92414a2-?`/24bC9>1.9:XU4?,9>U4LU21MN9R^#c
402G?`9>59>:;[92414a2-?`/24bC9>1.9:XU4?,9>U4LU21MN9R^TY
2.2.1.3. Chi phí trung bình cho mỗi ứng viên theo nguồn và các phương pháp tuyển mộ 41
T4];>;79/6721MN9R^T#
DANH MỤC TÀI LIỆU THAM KHẢO 60
PHỤ LỤC 1
SV: Hà Thùy Linh

Lớp: QTNL 50A
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
LỜI MỞ ĐẦU
dOC/4e9-f2X;
=C9>g_;/W9424B>;<;/h9/4?74.;U4P/4CX92CX9K71i469>4CW9>i;942Bj
24[R:XC-EGX2V942=D9>i469>4CW9>9`/S9>kR^2K_l1_/>;7/4F1m1j9>1.9
GH/2X;/4J94g\24n2/4o22=C9>i4;i4C74e//S9>9>48/4?724H/KH/ER^2g?</
2;B9=p=82j-N2.92D;:XU4L22=;N9j/L/23/45/U4W;KqOP9>-B9rl1F9gX;s/1_;
/t9> 9>1.994F9GH/
>1.9GH//C9>9>?];GX9>1.9GH/:S/t9>l1792=e9>-_;:<;g02/523/45/j
OC7949>4;8U9XCj94?9>-N4V9424X949[99>1.9GH/0Mj21MN9OP9>GXi4F1-Z1
2;[9:X:S/t9>l1792=e9>1_921MN9OP9>-?`/94u9>/C99>?];2X;>;v;:X/E
2FRKL9>/Z9U4W;/EU4?,9>U4LUwM24B9XCGXU4?,9>U4LU21MN9OP9>xE
94u9>U4?,9>U4LU21MN9OP9>9XCx;81l1W/67/4a9>=7K7Cx=WG];-?`/
94u9>/F14v;-E24VR<;2=L94-?`/2V942=D9>R^2K_23/45/jOC7949>4;8UGH7
/4e994u9>U4?,9>U4LU21MN9OP9>RX4ei4S9>24w2KH4;N1G;81U4?,9>U4LU
-E/E24H/KH-bRGD;4;81l1W/4C23/45/RV9447Mi4S9>
'894:;89'8944;82-<;=19>?,9>GXR^2g894:;89/41M[99>X944X9>
-Z1/67/W9?</jk-E/S9>2L/21MN9OP9>G7C-^9>/y9>-79>=02-?`//4a2=e9>
-Z12?94zR-LU59>941/Z1U4P/:P9>?];g894:<;/402G?`9>9>XM/X9>2{9>:X
/4;B9G?`/U4L22=;N9g894:;891M94;[9jU4?,9>U4LU21MN9OP9>/y9>/h92.9
2D;R^2K_:09-f/Z9l1792FR
<;94u9>GdOC-EjbR-|/4e9-f2X; rF9>/7C4;81l1W/L/U4?,9>U4LU
21MN9OP9>2D;'894:;89'8944;82-<;=19>?,9>s-N9>4;[9/51:<;4M:e9>
K}/19>/0UR^2/L;94V9-ZM-64,9:f/L/U4?,9>U4LU21MN9OP9>-79>-?`/23
/45/9XMKqOP9>:X>EUR^2U4Z994vg~/67RV942=C9>:;8/-?7=7R^2K_>;W;
U4LU/E24NLUOP9>-N9F9>/7C/402G?`9>9>1.994F9GH/2D;g894:;899XM
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

Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
_;2?`9>:XU4DR:;9>4;[9/51
_;2?`9>9>4;[9/51/67gLC/LC9XMGXU4?,9>U4LU21MN9OP9>2D;'894
:;89'8944;82-<;=19>?,9>jg7C>.RU4?,9>U4LU21MN9R^:X21MN9/4e9
4DR:;9>4;[9/51/67gLC/LC9XMGX'894:;89'8944;82-<;=19>
?,9>j9,;bR-|24H/2wU
P/2;[19>4;[9/51
P/2;[19>4;[9/51/67gLC/LC9XMGX/4•=7R5/-^4;81l1W94u9>U4?,9>
U4LU21MN9OP9>-79>-?`/KqOP9>:X€L/-\9494u9>U4?,9>U4LU21MN9OP9>
U4t4`U:<;'894:;89'8944;82-<;=19>?,9>
Phương pháp nghiên cứu:
=C9>9>4;[9/51/67RV94j/4a9>bRKqOP9>/L/U4?,9>U4LU24124wU:X
U4F92J/4K_G;8194?K71
• L/U4?,9>U4LU24124wUK_G;81>.R/E
•4124wUK_G;812‚94u9>2X;G;81jgLC/LC/67'894:;89
•A4WCKL2gz9>gW9>4v;jU4v9>:09KF1
• L/U4?,9>U4LUU4F92J/4K_G;81-?`/KqOP9>GX
•+CKL94j-L94>;L:X239>4`U24S9>2;92‚94u9>2X;G;8124124wU-?`/
•4F92J/424_9>i[/L/K_G;8124124wU-?`/2‚i4WCKL2
ƒ4?,9>U4LUi4WCKL2gz9>gW9>4v;
• P/-J/4 24124wU/L/24S9>2;9G;[9l179-B9U4?,9>U4LU21MN9R^:X
21MN9/4e9-?`/KqOP9>2D;'894:;89
• S9>/Pi4WCKL2 'W9>4v;-?`/24;B2iBOH72=[9/L/9^;O19>9>4;[9/51
„U4PGP/…j-?`/24q9>4;8R:<;@2=?]9>4`U2=?</i4;2;B94X94i4WCKL2
24H/2B
• _;2?`9>:X-,9:\i4WCKL2 94u9>2=?]9>4`U/L9g^/S9>94F9:;[9/45/
-?`/21MN9OP9>2D;'894:;892=C9>:h9>@9{R2=kGD;-FM
• 4?,9>U4LU€qGdK_G;81 K_G;81i4WCKL2-?`/94wU:XU4F92J/4KqOP9>
/4?,9>2=V94U4F92J/424_9>i[24S9>OP9>+++
• †1i4WCKL2 i4WCKL2-?`/2;B94X942=[9@Y9>?];G7C-^9>

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
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
4e9R†1 ;82i[/L/U4h9>ji4C7/E21MN9OP9>2=C9>:h9>@9{R>Z9
-FMj/4e99>†194;[9@Y‡K_i4C7jU4h9>9XM:X2;B94X94i4WCKL2/4CR^2
K_94F9:;[9-?`/21MN9OP9>>;7;-CD9YYc•Y
ƒ4?,9>U4LUU4v9>:09KF1
• P/-J/4 VR4;N194u9>24S9>2;9KF14,9jG;[9l179/4;2;B2-B924H/4;89
/L/U4?,9>U4LU21MN9OP9>2D;23/45/
• _;2?`9> L9g^U4h9>3/45//L9g^'894:;89jg7C>.R/L9g^l1W9
Gdg^U4w994F9KH:X/L9g^/4\12=L/494;8R/S9>2L/21MN9OP9>
• S9>/Pi4WCKL2 'W94?<9>O†9U4v9>:09KF1
Nội dung chuyên đề
41M[9-f24H/2wU/67bR>.R/E#/4?,9>94?K71
4?,9> ,KkGd241MB2:f/L/U4?,9>U4LU21MN9OP9>
4?,9> L94>;L/L/U4?,9>U4LU21MN9OP9>2D;'894:;89'8944;82
-<;=19>?,9>
4?,9> ^2K_>;W;U4LU94zR9F9>/7C4;81l1W/L/U4?,9>U4LU21MN9
OP9>2D;'894:;89'8944;82-<;=19>?,9>
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Lớp: QTNL 50A
#
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
CHƯƠNG I
CƠ SỞ LÝ THUYẾT VỀ PHƯƠNG PHÁP TUYỂN DỤNG
1.1. Các khái niệm cơ bản
1.1.1. Nguồn nhân lực và quản trị nguồn nhân lực
4F9GH/GX9>1.9GH//67R^2/C99>?];jg7C>.R/W24NGH/:X2=JGH/
>1.994F9GH//67R^223/45/GX202/W94u9>/C99>?];GXR:;8/2=C9>23

/45/-Eˆ;/L94F9-f1/E24NGH/j2=JGH/:XK1M9>4‰j4X94-^9>=02i4L/9471j
:V:wMj-N-WRgWCKH4CD2-^9>24_9>9402jg02iŠ23/45/9XC/Z9U4W;l1W9Gd
9>1.9GH/l1792=e9>9XM
%1W92=\9>1.994F9GH/j47M/h9-?`/>e;GXl1W92=\94F9GH/jl1W92=\94F9
KHjGX202/W/L/4CD2-^9>/67R^223/45/94zR2414a2j€FMOH9>jU4L22=;N9jKq
OP9>j-L94>;LjgWC2CX9:X>;u>V9R^2GH/G?`9>G7C-^9>U4t4`U:<;M[1/Z1
/S9>:;8//6723/45//W:fRo2K_G?`9>:X/402G?`9>
1.1.2. Tuyển dụng
XR^24CD2-^9>l1792=e9>/67l1W92=\94F9GH/j-E9>:7;2=hl1MB2-\94
2=C9>:;8/4V9424X949[99>1.994F9GH//67R^223/45//W:fl1MRS:X/402
G?`9>j21MN9OP9>-?`/4;N1GXl1L2=V942VRi;BRj2414a294u9>59>/q:;[92‚
94u9>9>1.9i4L/9471-B9247R>;7OH21MN9:XC/L/:\2=J/h92=_9>:XGH7/4e9
2=C9>K_-E94u9>9>?];-LU59>2_2M[1/Z1/67/S9>:;8/-o2=7
1MN9OP9>g7C>.R 24S9>2;9/4C94u9>9>?];/E24N/E94u9>9{9>GH/
U4t4`U:<;/45/:P-79>2=_9>ji41MB9i4J/494u9>9>?];9XM9^U-,9OH21MN9j
24194w924S9>2;9:f94u9>59>/q:;[9jGH7/4e994u9>9>?];U4t4`U9402:<;
941/Z1/S9>:;8/<;/L/44;N194?2=[9j241w29>u21MN9OP9>94F9GH/g7C>.R
/W21MN9R^:X21MN9/4e994F9GH/j2=C9>-E21MN9R^GXl1L2=V942VRi;BR/L/
59>:;[92;fR9{9>:Xi41MB9i4J/4-N4e:XCGXR:;8//4C23/45/
A4;/L/59>:;[9-|-?`/€L/-\94j23/45//E24Ngn2-Z1l1L2=V9421MN9
/4e9FMGXl1L2=V94-L94>;L/L/59>:;[924bC94;f1i4J7/D94i4L/9471OH7
:XC/L/M[1/Z1/67/S9>:;8/-N2VR-?`/94u9>9>?];U4t4`U9402:<;/L/M[1
SV: Hà Thùy Linh
Lớp: QTNL 50A
T
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
/Z1-o2=72=C9>K_94u9>9>?];-|2414a2-?`/2=C9>l1L2=V9421MN9R^
4bC+4b;G7*;C1€79O71G*'b=97G„QQQ…jl1L2=V949XMg7C>.R2wU
4`UjU4F92J/4:X-L94>;L24S9>2;9:f9{9>GH//67/L/59>/q:;[9/4C/L/:\2=J
/S9>:;8/i4L/94713/45//E24NKqOP9>l1M2=V949XM-N2{9>i4W9{9>2VR

-?`/94u9>59>/q:;[9/E/L/i‹9{9>:Xi4W9{9>-N24X94/S9>2=C9>/S9>:;8/
A4S9>9[994ZRG†9>;u721MN9R^:X21MN9/4e94u9>-;NRi4L/9471/,
gW9>;u747;l1L2=V949XMGX


• 1MN9R^GXl1L2=V942VRi;BR:X2414a2/L/59>:;[92=C9>i4;-E21MN9
/4e9KqOP9>/L/2;[1245/-L94>;LjKX9>Ge/-N/4e9=79>?];U4t4`U9402:<;:\
2=J/S9>:;8//Z921MN9
• P/2;[1/6721MN9R^GX2414a2-?`/2wU4`U/L/59>:;[99^U-,9:XC23
/45/2=C9>i4;RP/-J/4/6721MN9/4e9GX/4e9=79>?];U4t4`U-N-WR94w9:\
2=J/S9>:;8//h92=_9>/6723/45/
• 1MN9R^-?`/€bRGX24X94/S9>i4;2414a2-?`//X9>94;f159>:;[9
/X9>2_2j/h921MN9/4e924VU4W;GCD;gv202/W94u9>9>?];i4S9>U4t4`U
• +71l1L2=V9421MN9R^j59>:;[9i4S9>/EKH=X9>g1^/:<;23/45//h9K71
i4;-|21MN9/4e9jR^24`U 9>G7C-^9>K}G;[9iB223/45/:X94F9:;[9
1.1.3. Phương pháp tuyển dụng
4bC2‚-;N9;B9>;82jU4?,9>U4LUGX4824_9>/L//L/4KqOP9>-N2;B9
4X94R^24CD2-^9>9XC-E4bC/L/4-\949>4‰79XMjU4?,9>U4LU21MN9OP9>GX
4824_9>/L/g;89U4LURX23/45/KqOP9>/4C4CD2-^9>21MN9OP9>94F9KH
4?,9>U4LU21MN9OP9>g7C>.RU4?,9>U4LU21MN9R^:XU4?,9>U4LU21MN9
/4e9
4?,9>U4LU21MN9R^GX2wU4`U94u9>/L/4245/RX23/45/-?7=794zR
€L/-\94j2414a2/L/59>:;[9:Xi41MB9i4J/44e:XCGXR:;8//4C23/45/
4?,9>U4LU21MN9/4e9GX202/W94u9>/L/4245/RX94X21MN9OP9>KqOP9>
-N-L94>;L9{9>GH//67/L/59>:;[9-|2414a2-?`/2=C9>l1L2=V9421MN9R^-N
/4e9=79>?];U4t4`U9402:<;:\2=J/S9>:;8//h92=_9>/6723/45/
419>l1MGD;jU4?,9>U4LU21MN9OP9>GX2wU4`U202/W/L//L/4245/-?`/
/L/23/45/KqOP9>-N2VRi;BRj2414a2j-L94>;L:XGH7/4e9-?`/94u9>59>
1
Nguồn: />SV: Hà Thùy Linh

Lớp: QTNL 50A
@
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
:;[9U4t4`U:<;:\2=J/S9>:;8//Z921MN9
1.2. Nội dung phương pháp tuyển dụng
t9>:<;KHU4L22=;N9/67i4C74e//S9>9>48j-o/g;82GX/S9>9>482=1Mf9
24S9>:X/S9>9>4824S9>2;9j/L/U4?,9>U4LU21MN9OP9>9>XM/X9>-7OD9>:X
>EUU4Z99F9>/7C4;81l1W/6721MN9OP9>ˆ;23/45/j:V24B/y9>/E94;f1KH
GH7/4e94,9j21M94;[9jRˆ;U4?,9>U4LU21MN9OP9>-f1/E94u9>-;NRRD94j
-;NRMB1i4L/9471j/E24NU4t4`U:<;23/45/9XM94?9>GD;i4S9>U4t4`Uk23
/45/i4L/V24Bj/L/23/45//Z9/{9/52=[9-o/-;NR/6723/45/RV94-N/4e9
=7U4?,9>U4LU21MN9OP9>2_;?1
1.2.1. Phương pháp tuyển mộ
1MN9R^GXg?</-Z12;[9/6721MN9OP9>1_921MN9-?`/94u9>9>?];
U4t4`U:<;:\2=J/S9>:;8//h92=_9>/6723/45/24V2=?</4B2U4W;GXR/4C9>?];
27g;B2-B9941/Z1/6723/45/4S9>2;9:f21MN9R^/X9>-B9-?`/:<;94;f1
9>?];24Vi4W9{9>2414a2-?`//L/59>:;[9/Ei4W9{9>-LU59>-?`//L/M[1
/Z1/6723/45//X9>/7C^223/45//E24N21MN9R^2‚47;9>1.9 g[92=C9>
4Co/g[99>CX;23/45/
1.2.1.1. Nguồn bên trong tổ chức
4S9>24?]9>j/L/23/45/?12;[921MN9OP9>94u9>9>?];4;89-79>GXR
:;8/2D;23/45/RV94gk;94u9>9>?];9XM-|l1b9:<;RS;2=?]9>GXR:;8//6723
/45/j/ER_;l179482_2-ŒU:<;/L/24X94:;[9i4L/j:X 9>24];j4e/y9>/EGh9>
2=19>24X94:<;23/45/_;:<;9>1.99XMj25/GX94u9>9>?];G7C-^9>-79>GXR
:;8/2D;23/45/-E24V/E24N21MN9R^gz9>/L/U4?,9>U4LUK71
• +qOP9>gW924S9>gLC21MN9R^j25/GXgW924S9>gLC:f/L/:\2=J/S9>:;8/
/Z921MN99>?];'W924S9>gLC9XM/457/L/24S9>2;9RS2W/S9>:;8/:X/L/M[1
/Z1/67/S9>:;8/-_;:<;9>?];24H/4;89:XK}-?`/>q;-B9202/W/L/g^U4w9-N
Re;94F9:;[9/6723/45/g;B2-B9
• +H>;<;24;81/67/L9g^j/S9>94F9:;[92=C9>23/45/GXR^2i[9424S9>2;9

l1792=e9>>;aU2VRi;BRjU4L24;8994u9>9>?];/E9{9>GH/U4t4`U:<;M[1/Z1
/67/S9>:;8/R^2/L/4/P24Nj94794/4E9>
• 4?,9>U4LU2414a2/{9/5:XC/L/24S9>2;92=C9>r794RP//L/i‹
9{9>sRX/L/23/45/24?]9>GwU:f2‚9>9>?];G7C-^9>:XG?12=u2=C9>U4Z9RfR
SV: Hà Thùy Linh
Lớp: QTNL 50A
•
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
l1W9Gd94F9KH/6723/45/L/OuG;81:f2=V94-^>;LCOP/:X-XC2DCj/L/i‹
9{9>ji‹€WC2=C9>24H/4;89/S9>:;8/jl1L2=V94GXR:;8/ji;949>4;8R9>4f
9>4;8Uji4W9{9>U4L22=;N9:X/L/MB12_G;[9l179-B9U4ŽR/402/L94F9/67
9>?];G7C-^9>-f1-?`/G?12=u:XK}GX9>1.924S9>2;94u1J/4>;aU/L/94Xl1W9
2=\94F9GH//E24N2VR240M9>?];U4t4`U:<;:\2=J/S9>:;8//Z921MN9
1.2.1.2. Nguồn bên ngoài tổ chức
N2414a2/L/59>:;[92‚9>1.9g[99>CX;23/45/j/4a9>27/E24NKqOP9>
/L/U4?,9>U4LUK71
• +H>;<;24;81/67/L9g^/S9>94F9:;[92=C9>23/45/i4S9>/4•/E2L/OP9>
-_;:<;9>1.9g[92=C9>RX9>7M/W:<;9>1.9g[99>CX;9E/y9>>;aU2VRi;BR
-?`/94u9>59>:;[92=;N9:e9>R^2/L/494794/4E9>1M94;[9j/y9>/Z9G?1d
GX/E94;f12=?]9>4`UjKH>;<;24;81/6794u9>9>?];9XMi4S9>94zR-LU59>
941/Z194F9GH//6723/45/RX€102U4L22‚94u9>R_;l17948/L94F9/674e
9[9/E24N9>?];-?`/>;<;24;81i4S9>/E-ZM-694u9>9{9>GH/jU4ŽR/40294?
M[1/Z1/67/S9>:;8/
• %1W9>/LC2=[9/L/U4?,9>2;892=1Mf924S9>94?gLC/4Jj-X;U4L224794j
2=1Mf94V9447M;92b=9b24?,9>U4LU9XM/E?1-;NRGX/E24NGXR94;f19>?];
g;B2-B9941/Z121MN9OP9>/6723/45/R^2/L/494794/4E9>A4;l1W9>/LCU4W;
/4ad€FMOH9>9^;O19>l1W9>/LCU4W;/E-ZM-624S9>2;9:X/EK5/40UO†9:<;
9>?];24bCOp;%1MRSj/4;U4JOX94/4Cl1W9>/LC2tM241^/:XCK_G?`9>j/402
G?`9>G7C-^9>/Z921MN9R^:X2J94/402/67/S9>:;8/
• 4?,9>U4LU2414a2/L/59>:;[924S9>l17/L/2=19>2FRRS;>;<;:X>;<;

24;81:;8/GXRi4LU43g;B9j-o/g;82GX-_;:<;/L/23/45/jOC7949>4;8Ui4S9>/E
g^U4w9/41M[92=L/4:fl1W92=\94F9GH/L/2=19>2FR9XM24?]9>-o22D;/L/
2=?]9>-D;4e/j/7C-•9>j2=19>4e//41M[99>4;8U:X/L/23/45/l1Z9/4a9>/y9>
94?/L//,l179l1W9GdG7C-^9>k-\72=19>?,9>:X-\7U4?,9>„'^7C-^9>•
4?,9>g;94•‘|4^;j/L/+k7C-^9>•4?,9>g;94•‘|4^;jS9>-CX9j'LC
7C-^9>’…
• ^;/4`:;8/GXR/y9>GXR^2i[94l1792=e9>>;aU/L/23/45/jOC794
9>4;8U2414a2-?`/94;f159>:;[9/t9>Ga/gk;U4?,9>U4LU9XM/4CU4~U/L/
SV: Hà Thùy Linh
Lớp: QTNL 50A
c
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
59>:;[9:X/L/94X21MN9OP9>/E-;f1i;89-?`/2;BU€a/2=H/2;BUj94w9-?`/
94;f124S9>2;9:X2DC=7/{9/5€L/-L9>4,9-N-;2<;94u9>l1MB2-\9421Mf9
OP9>-a9>-n9
• ^2U4?,9>U4LU21MN9R^i4L/GX/q/L9g^/67U4h9>94F9KH2<;21MN9
R^2=H/2;BU2D;/L/2=?]9>-D;4e/j/7C-•9>jODM9>4f4?,9>U4LU9XM/4CU4~U
94X21MN9OP9>2;BU€a/:<;9>1.9G7C-^9>2=“j/E2=V94-^:X-ZM94;8241MB2RX
/4;U4JGD;i4S9>/7C9[99>XM/X9>-?`/94;f123/45/jOC7949>4;8UGH7/4e9
1.2.2. Phương pháp tuyển chọn
+71i4;-|2414a2-?`/R^2K_G?`9>59>:;[99402-\94j:;8/RX23/45//Z9
GXRGXRGX/4e9=794u9>9>?];2=C9>K_4eU4t4`U9402:<;:\2=J/S9>:;8//h9
2=_9>/6723/45/a/9XMjl1L2=V9421MN9/4e9gn2-Z14H//402j-FMGXR^2
/41ˆ;94u9>/S9>:;8/94zRKX9>Ge//L/59>:;[9E94;f1U4?,9>U4LU21MN9
/4e9:X-7U4Z9/L/23/45/-f1GH7/4e994;f14,9U4?,9>U4LU-NU4L24;89=7
9>?];€59>-L9>
1.2.2.1. Nghiên cứu, kiểm tra nền tảng học vấn và các lời giới thiệu
_;:<;4Z14B2:\:\2=J/S9>2L/j/L/24S9>2;9:f2=V94-^>;LCOP/-XC2DCj
/L/i‹9{9>ji‹€WCj/y9>94?24X942J/44e/2wU:XGXR:;8/2=C9>l1Li45-?`/
:;B22=C9>4.K,€;9:;8/47Ml17KH>;<;24;81/67gD9g”j9>?];24F9GX9>1.92;9

-Z12;[92DCOH9>9[94V94W94/67/L/59>:;[9:<;94X21MN9OP9>L//L9g^
94F9KH24?]9>OH7:XC94u9>24S9>2;9-E-NGH7/4e9=794u9>9>?];/E94u9>
-o/-;NR/Z924;B2-_;:<;Rˆ;:\2=J/S9>:;8/1-;NR/67U4?,9>U4LU9XMGX
/L/24S9>2;9-f1-|-?`/2;[1/41Ž94E7jO•KCKL94>;u7/L/59>:;[9
SV: Hà Thùy Linh
Lớp: QTNL 50A
I
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
1M94;[9j/Z9G?1d=z9>i4S9>U4W;Ga/9XC/L/59>:;[9/E2=V94-^4e/:09
/7Cji;949>4;8RGXR:;8/94;f147M94w9-?`/KH9>`;i4b9/679>?];>;<;24;81
/y9>GX59>:;[92_29402;f1l1792=e9>GX4e24v7R|994u9>M[1/Z1/67/S9>
:;8/:X/E94u9>-o/-;NR/L94F9U4t4`U4•9>4D9jR^2/S9>2M94v/F994n/
>;u7R^224D/K‹iB2CL9i;NR2CL9j/E94;f19{RGXR:;8/2D;/S9>2M9?</9>CX;
:XR^2iB2CL9:;[9/E2=V94-^-D;4e/ji;949>4;8R/S9>2L/J24,9j24V/S9>2M-E
9[9l1792FR-B99>?];24547;:V4e24?]9>M[1/Z1R5/24tG7C240U4,9j:X
/y9>/Ei4W9{9>>n9gE:<;/S9>2MGF1OX;4,9RX:†9-LU59>-?`/94u9>
94;8R:P/6794F9:;[9iB2CL9/4C/S9>2M
o2i4L/j/y9>/Z9G?1d=z9>i4S9>U4W;Ga/9XC/L/24S9>2;9RX59>:;[9
4Co/9>?];l1b9/674e-?7=7/y9>/4J94€L/j:V24B2=C9>94;f12=?]9>4`U23
/45//Z9€L/24H/GD;94u9>24S9>2;99XME94;f1/L/4-Ni;NR2=72J94/4F924H/
/6794u9>24S9>2;99XMj94?>e;-;89/4C23/45/RX59>:;[92‚9>GXR:;8/j4Co/
2=C9>R^2K_2=?]9>4`U94DM/WRj94X21MN9OP9>/h9/Z9-B9KH>;aU-–2‚U4J7
/L/GH/G?`9>799;94;8/9XM24?]9>-h;4v;i4L94;f124];>;79RX-S;i4;
24S9>2;9241-?`/R79>2J94/46l179/679>?];-L94>;L„gD9g”j 9>9>4;8U/y…
4Co/U45/2DU„i4;M[1/Z1/S9>79€L/R;94…
1.2.2.2. Cho làm bài kiểm tra, sát hạch
N-L94>;L2=V94-^/67/L/59>:;[9R^2/L/4/4J94€L/:X24H//402j94X
21MN9OP9>24?]9>/4C/L/59>:;[9GXRgX;i;NR2=7KL24D/4:f94;f1i4J7/D94
FM/E24NGX94u9>gX;i;NR2=72HG1w94Co/2=n/9>4;8R:f/L/:09-f94?i4W
9{9>94w9245/j9{9>i4;B1j-o/2=?9>2FRGd:f2J94/L/4jKk24J/4jK5/i4vb4Co/

24X942H1/67/L/59>:;[9P/-J/4/67/L/gX;i;NR2=79XMGX/4•=794u9>9~2
-o/24t/672‚9>/L94F9jGX/,Kk-N94X21MN9OP9>U4F9GCD;/L/59>:;[91_9
:wMj/L/gX;i;NR2=7KL24D/4U4W;-?`/€FMOH9>R^2/L/4i‰G?–9>j/Ž92=e9>jU4t
4`U:<;2‚9>:\2=J/S9>:;8//Z921MN91M94;[9:;8/GH7/4e9gX;i;NR2=7KL2
4D/49XCji;NR2=7O?<;4V94245/2HG1w947M2=n/9>4;8R/y9>GXR^2l1MB2-\94
i4Li4Ei4{9gk;2=[924H/2B/Ei4L94;f1OD9>i;NR2=7KL24D/4L/gX;i;NR2=7
KL24D/4-?`/€BU:XCR^22=C9>g_9GCD;K71-FM
SV: Hà Thùy Linh
Lớp: QTNL 50A
Q
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
459402j94u9>gX;i;NR2=724X942J/4:f>;LCOP/-XC2DCj2=V94-^/41M[9
RS9jiB2l1W24H/4;89/S9>:;8/’FMGXOD9>gX;i;NR2=7KL24D/4=02U43g;B9
gk;9E/4CU4~U94X21MN9OP9>-L94>;L-?`/i4W9{9>9nR:u9>9>4f9>4;8Uj
94u9>4;N1g;B2:f9>4fj94u9>24X942H1RX59>:;[9-|-D2-?`/2=C9>l1Li45j
i4W9{9>4CX924X94/S9>:;8/’
4547;GX94u9>gX;i;NR2=79{9>i4;B1:Xi‹9{9>j-?`/Ot9>-NOHgLC
i4W9{9>24H/4;89/S9>:;8/2=C9>2?,9>G7;:Xi4W9{9>2;BU241/L/i;B9245/R<;
/6759>:;[9CD;gX;i;NR2=79XM24?]9>-?`/24N4;89O?<;4V94245/R^2GCD2
/L//F14v;-N-L94>;L:fi4W9{9>24Z9i;94ji4W9{9>gW99{9>:Xi4W9{9>:w9
-^9>2FRGd/6759>:;[9
D9>gX;i;NR2=7245g7GXi;NR2=7:f2J94/L/4:XKk24J/4/67/L/59>:;[9
P/-J/4/67OD9>gX;9XMGXU4L24;89/L/-o/-;NR2=FRGd/L/94F99>?];G7C
-^9>94?/L/GCD;i4J/402j94u9>?</R,j9>1M89:e9>/67/L59>:;[9j94u9>-f
9>4\’=C9>24H/2B/E94;f1GCD;i4J/402i4L/947194? i4J/402KS;93;ji4J
/402G;944CD2ji4J/402-;fR2‰94ji4J/402?12??,9>59>:<;Rˆ;GCD;i4J/402
K}/E/L/241^/2J942FRGdi4L/947194?2_/-^U4W959>j2J94iJ/424J/4j2J94
24{9>gz9>j2J94€a//WRj2J94/59>=n9j2J94i;[92=Vjl1L2=V944?9>U40947M5/
/4Bˆ;GCD;/S9>:;8/U4t4`U:<;94u9>OD9>2J94/L/4i4L/94714X21MN9
OP9>/E24NOH7:XCiB2l1W241-?`/-N2VR-?`/59>:;[9/E2J94/L/424J/44`U

4•9>4D9j/S9>:;8//67R^294F9:;[9iB2CL9-h;4v;2J94i;[92=Vj/Ž924w924V
94u9>59>:;[9/E2J94/L/4l1LKS;93;j?7RDC4;NRj24J/42VR2h;/L;R<;GD
i4S9>U4W;GXR^2KHGH7/4e94X9>-Z1'[9/D94-Ej/y9>/Z9G?1d=z9>/E
94u9>59>:;[9g;B294X21MN9OP9>R1_9/E/F12=WG];9XC:X4e2=WG];i4S9>
2=19>24H/94zR/E-?`//S9>:;8/-EV:wMj9>?];27/y9>/Z9/E/W94u9>/F1
4v;i;NR2=72J942=19>24H//67/L/59>:;[9
1_;/t9>GXgX;i;NR2=7:fK5/i4vb/6759>:;[9jg7C>.Ri;NR2=7K5/
RD94/,gnUj-^O“CO7;j2;RRD/4ji4W9{9>>;u24{9>gz9>ji4W9{9>U4_;4`Uj
U4W9€DjKHi4~CG~C’9>:;[9-?`/21MN9OP9>U4W;/E-6K5/i4vb-N4CX9
24X94/S9>:;8/j-o/g;82GX94u9>/S9>:;8/U4W;/4\1LUGH//S9>:;8//7C4Co/
R^2K_/S9>:;8/-o/24t94?g^-^;j/S9>79jgWC:8’
SV: Hà Thùy Linh
Lớp: QTNL 50A
Y
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
1.2.2.3. Phỏng vấn tuyển chọn
4v9>:0921MN9/4e9GXl1L2=V94>;7C2;BUgz9>G];„24S9>l17/L//F14v;:X
/F12=WG];…>;u794u9>9>?];21MN9/4e9:X9>?];€;9:;8/j-FMGXR^22=C9>94u9>
U4?,9>U4LU24124wU24S9>2;9/4C:;8/=7l1MB2-\9421MN9/4e94?,9>U4LU
9XM/E24Ni4n/U4P/-?`/94u9>94?`/-;NR/67l1L2=V949>4;[9/514.K,:X
>;aUU4L24;8994u9>:09-fi4S9>-?`/24N4;89l17i;NR2=7KL24D/4
4v9>:0921MN9OP9>/E24N24v7R|994u9>RP/2;[1/67/W47;U4J7=?,/
4B2jU4v9>:0921MN9/4e9/E24N>;aU94X21MN9OP9>24124wU/L/24S9>2;9:f59>
:;[9B194u9>24S9>2;9241-?`/2‚/L/U4?,9>U4LU21MN9/4e9i4L//4?7-ZM
-64Co//4?7/P24Nj=p=X9>4Co//h9/E94u9>9>4;:09:f2J942=19>24H/2=C9>
/F12=WG];24VU4v9>:0921MN9/4e9GX/Z924;B2>CX;=7j2=C9>l1L2=V949XMj/L/
/41M[9:;[924H/4;89U4v9>:0921MN9/4e9/h9/E24N/19>/0U94u9>24S9>2;9:f
-;NRRD94j?124B/67/S9>2MKC:<;/L/-_;246/D942=794/4C9>?];247R>;7
U4v9>:09V24Bj-FM/h9-?`/€bRGXR^2i[94l1W9>/LCi4L4;81l1W:f23
/45/A4S9>94u9>24Bj94u9>24n/Rn//6759>:;[9:fRP/2;[1j-\944?<9>U4L2

2=;N923/45/jg^RLM94F9KHj/L//4J94KL/4:<;9>?];G7C-^9>/y9>94?/,4^;
24{9>2;B9jU4L22=;N9’-f1/E24N-?`/>;W;-LUl17/1^/U4v9>:09
=[924H/2Bj/L/23/45//E24NGH7/4e9R^24Co/94;f1GCD;U4v9>:0921MN9
/4e92=C9>K_94u9>GCD;K71
• 4v9>:0924bCR†1 GX4V94245/U4v9>:09RX/L//F14v;-?`/24;B2iB
K—92‚2=?</24bCM[1/Z1/67/S9>:;8/jU4v9>:0924bCR†1GX4V94245//L/4/F1
4v;-f1-?`//41Ž9g\i‹-N9>?];-;U4v9>:094v;:X/L//F12=WG];/679>?];€;9
:;8/=C9>l1L2=V94U4v9>:09j9>?];U4v9>:09-e/2C/L//F14v;:X/L//F12=W
G];-N9>?];€;9:;8/GH7/4e9:X€L/-\94/F12=WG];/67RV941-;NR/67
U4?,9>U4LU9XMGX€L/-\94-?`//L/9^;O19>/46MB1/L/24S9>2;9/Z99nR
94?9>GD;GXR>;WR2J94U4C9>U4a/6724S9>2;9ji4;B99E>;_9>94?/1^/2=h
/41M89:<;RLM>4;FR4Co/2=WG];24bCgW9>4v;
• 4v9>:0924bC2V9441_9> GXl1L2=V949>?];4v;M[1/Z1/L/59>:;[9U4W;
2=WG];:f/L/459>€q47M/L/424H/4;89j€qGd/L//S9>:;8/24bC/L/2V9441_9>
SV: Hà Thùy Linh
Lớp: QTNL 50A

Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
>;W-\944Co//L/2V9441_9>/E24w22=C9>24H/2BRX94u9>9>?];U4v9>:09-o2
=7
;NRR01/4_2/67U4?,9>U4LU9XMGXU4W;-?7=7-?`/94u9>2V9441_9>
-D;O;89:X-;N94V94jOH72=[9/,KkU4F92J/4/S9>:;8/R^2/L/4/4;2;B2-N€L/
-\94/L/-o/2=?9>/,gW9:X/L/i‹9{9>/46MB1i4;24H/4;89/S9>:;8/
• 4v9>:0924bCRP/2;[1 GX/1^/U4v9>:09OH7:XC/S9>:;8//P24NRX
M[1/Z1/L/59>:;[9U4WC2=WG];24bC94u9>RP/2;[1-|€L/-\942‚2=?</4?,9>
U4LU9XMK}/E-^2;9/wM/7C:X-a9>-n99B1/L//F14v;-?`/24;B2iBOH72=[9KH
U4F92J/4/S9>:;8/R^2/L/4i‹G?–9>
• 4v9>:09i4S9>/E4?<9>O†9 GX/1^/U4v9>:09RX9>?];U4v9>:09
i4S9>/41Ž9g\2=?</9^;O19>/F14v;RX-N/4C/L/59>:;[92=7C-3;R^2/L/4
24CW;RL;€19>l1794/S9>:;8/j9>?];4v;/4•-\944?<9>/4C/1^/24WCG1w9

V94245/U4v9>:099XM>;aU24124wU24S9>2;9R^2/L/4-7OD9>jk94;f1
i4J7/D9494?9>-N-D24;81l1W94?RC9>R1_924V9>?];U4v9>:09U4W;4;N1:X
9nR=02/4n//S9>:;8//Z921MN99>?];j 9>24];/y9>/Z9/Ei‹241w2U4v9>:09
=C9>l1L2=V94U4v9>:09j9>?];U4v9>:099[9/4adGn9>9>4bji4S9>/4b9
9>79>ji4S9>9[9247M-3;/46-fR^2/L/4-^29>^2ji4S9>-;:XC94u9>G‰94:H/
l1L€7:\2=J/Z921MN9
• 4v9>:09/{9>24•9> GX4V94245/U4v9>:092=C9>-E9>?];U4v9>:09-?7
=794u9>/F14v;/E2J94/4029o9>9fj4Co//?]9>-^4v;O.9OwUCD;U4v9>:09
9XM>;aU2VRi;BR-?`/94u9>59>:;[9/Ei4W9{9>>;W;l1MB2/S9>:;8/2=C9>24];
>;79bC4ŒUj/4\1-?`/LUGH//S9>:;8/j/4•9>4D994F9:;[9gL94X9>O\UG•2B2j
24794l1MB22CL9/1_;iŠ’
• 4v9>:0924bC94ER GX4V94245/U4v9>:09RXR^29>?];4v;/t9>Ga/
94;f19>?];jl17-E24124wU-?`/94;f124S9>2;947M2=L94-?`//L/24S9>2;9
2=t9>GnURX/L/59>:;[9-f1/ERXi4S9>U4W;4v;=;[9>2‚9>9>?];
• 4v9>:094^; 9> GX4V94245/U4v9>/09/6794;f19>?];-_;:<;R^2
59>:;[9CD;U4v9>:099XM24?]9>-?`/KqOP9>2=C9>2=?]9>4`UR1_921MN9
OP9>/L/59>:;[9:XC:\2=Jl1792=e9>j/Z9KH2L9 9>/6794;f19>?];1-;NR
/679EGX2=L94-?`/Gˆ;/46l179i4;/4•/ER^29>?];U4v9>:09:X2DC=72J94G;94
SV: Hà Thùy Linh
Lớp: QTNL 50A
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Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
4CD2:Xi4W9{9>U4W959> 9>24];/67/L/59>:;[9
1.3. Yêu cầu của tuyển dụng
1MN9OP9>j/y9>94?g02/54CD2-^9>9XC/67R^223/45/j2=?</4B2-f1
U4W;U4t4`U:<;RP/2;[1j94;8R:P/6723/45/41/Z1:f9>1.994F9GH//67
R^223/45/U4W;-?`/€FMOH9>OH72=[9U4F92J/4i4_;G?`9>/S9>:;8//Z94CX9
24X94-N-D2-?`/RP/2;[1-|-f=7^2i4;-|€L/-\94-?`//Z194F9GH/j/L/23
/45/2;B94X94KCKL94/Z1:<;9>1.994F9GH/4;89/E/6723/45/j9B1240M/Z9
24[RG7C-^9>24VR<;2;B94X9421MN9OP9>gk;G}G7C-^9>/y9>GXR^2MB12_/4;

U4J9[9/Z9U4W;2;B2i;8R
N4CX924X9494u9>/S9>:;8/-f=7jM[1/Z1-o2=72=C9>21MN9OP9>GXU4W;
/4e9-?`/94u9>9>?];/E2=V94-^/41M[9RS9U4t4`U:<;M[1/Z1/67/S9>:;8/
1_9:wMj94X21MN9OP9>U4W;2;B94X94U4F92J/4/S9>:;8/R^2/L/4/P24Nj/4;
2;B2-N€L/-\9494u9>2;[1/41Ž9/Z924;B2-NR^259>:;[924H/4;892_2/S9>:;8/
E/E24NGX94u9>M[1/Z1:f2=V94-^>;LCOP/j-XC2DCji;949>4;8RGXR:;8/
4Co/94u9>i‹9{9>GXR:;8//Z9/ERX-|-?`/G;82i[2=C9>gW9r"[1/Z1-_;:<;
9>?];24H/4;89s:X-?`//S9>g_=^9>=|;-N/L/59>:;[9-62;[1/41Ž99^U-,9
:XC23/45/1M94;[9j/y9>/Z9G?1di4S9>9[9-o2=794u9>M[1/Z1:f2=V94-^
l1L/7C-_;:<;R^2:\2=J/S9>:;8/j/4•9>4D99B123/45//Z921MN9R^2iB2CL9
:;[9gV9424?]9>24Vi4S9>940224;B2U4W;-h;4v;59>:;[9/E2=V94-^-D;4e/:V
R^29>?];2_29>4;8U/7C-•9>47M2=19>/0U/y9>/E24N4CX924X942_2/S9>:;8/
-E;8/i4S9>-o2=794u9>2;[1/41Ž9i4S9>/Z924;B2-_;:<;59>:;[9/E24N>;aU
23/45//E24[R94;f1GH7/4e94,9j4Co/>;WR/4;U4JG?,9>-_;:<;G7C-^9>
1_;/t9>jR^2l1L2=V9421MN9OP9>2_2i4S9>/4•U4W;21MN9-?`/94u9>
9>?];/E-69{9>GH/GXR:;8/RXR^2MB12_i4S9>i~RU4Z9l1792=e9>GXU4ŽR
/402/L94F9/679>?];-?`/21MN9B121MN9/4e9-?`/94u9>9>?];24S9>R;94j
KL9>2DCj9{9>-^9>j94;822V94:<;/S9>:;8/j2=19>24H/j4h7 9>:<; 9>9>4;8U
24Vl1L2=V9421MN9OP9>R<;24H/KH-?`/€bRGX24X94/S9>4u9>MB12_9XM
i4S9>O•OX9>94V9240M94?R^2/459>/4•:f2=V94-^-XC2DCRXU4W;KqOP9>
94u9>i‹241w2-o/g;824Co/-?`/U4L24;89l1724];>;79j94?9>/4a9>GD;/E24N
SV: Hà Thùy Linh
Lớp: QTNL 50A
#
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
2L/-^9>=02G<9-_;:<;KH24H/4;89/S9>:;8//y9>94?94u9>R_;l17948/S9>
:;8/2=C9>2?,9>G7;
1.4. Các tiêu thức đánh giá hiệu quả của các phương pháp tuyển dụng
1.4.1. Các tiêu thức đánh giá hiệu quả của các phương pháp tuyển mộ
+H24X94/S9>47M2402gD;/67R^2U4?,9>U4LU21MN9R^-?`/-L94>;LOH7

2=[9K_G?`9>:X/402G?`9>94u9>59>:;[9RX23/45/2414a2-?`/l17U4?,9>
U4LU21MN9R^-EOH72=[994u9>9>1.9GH/K—9/E
=?</  4B2j  :f  K_  G?`9>  :X  /402  G?`9>  59>  :;[9  241  4a2  -?`/j  ;/4b7G
&7RCO2„Y…j2=C9>i4;9>4;[9/51:f/L/U4?,9>U4LU21MN9R^i4L/9471-|
-?7=7gW9>K71
Bảng 1.1 :Các tiêu thức đánh giá phương pháp tuyển mộ
,9:\ >?];
4•2;[1
4?,9>U4LU21MN9R^
%1W9>
/LC
;<;
24;81
4S9>
gLC
+_G?`9>59>:;[9 TY #Y Y
+_G?`9>59>:;[9/402G?`9> Y @ @
+_G?`9>-?`/21MN9OP9>  c 
+_G?`9>24X94/S9> Y T 
=C9>:JOP2=[9j/Eg7U4?,9>U4LU21MN9R^-?`/KqOP9>GXl1W9>/LCl17
gLCjKH>;<;24;81/6794F9:;[9:X24S9>gLCk/q74X9>‘~2:fRo2K_G?`9>59>
:;[92414a2-?`/jl1W9>/LC-?`/€bRGXU4?,9>U4LU21MN9R^4;81l1W9402
1M94;[9j:;8/2414a2-?`/l1L94;f159>:;[9-S;i4;>FM9[92V942=D9>GC|9>4.
K,j/L/4.K,21M94;f194?9>GD;i4S9>24v7R|994u9>RC9>R1_9/6794X21MN9
OP9>A4;-EMB12_:f/402G?`9>4.K,„24N4;89l17K_4.K,-D2M[1/Z1jK_
G?`9>94F9:;[9-?`/21MN9/67Rˆ;U4?,9>U4LU21MN9R^:XK_G?`9>94F9:;[9
4CX924X942_2/S9>:;8/2=C9>K_-E…/Z9-?`/l1792FR
y9>:<;:JOP2=[9jl1W9>/LC2414a2-?`/K_G?`9>59>:;[9G<99402„TY
9>?];…94?9>K_G?`9>59>:;[9/402G?`9>:XK_G?`9>59>:;[9-?`/21MN9OP9>
GD;i4S9>gz9>U4?,9>U4LU2414a2l17KH>;<;24;81/6794F9:;[9a/9XMj

SV: Hà Thùy Linh
Lớp: QTNL 50A
T
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
9>?];27/E24N-L94>;L/L/U4?,9>L924S9>l172˜K_>;u7K_9>?];-?`/21MN9
/4e9KC:<;239>K_9>?];-?`/21MN9R^˜G89XM/X9>G<924VU4?,9>U4LU
21MN9R^/X9>-?`/-L94>;L/7C:X9>?`/GD;4?:wMj2=C9>g7U4?,9>U4LU2=[9
24VKH>;<;24;81/6794F9:;[9-?`/€bRGX2_294024?24B/y9>/E24N240M=z9>
-N-L94>;LR^2U4?,9>U4LU21MN9R^24V/Z9/{9/5/W:XCK_G?`9>:X/402
G?`9>/6794u9>9>?];-?`/2414a2
1M94;[9jKHGH7/4e9U4?,9>U4LU21MN9R^9XC/h9U4W;2tM241^/:XC
9>1.9GH/2X;/4J94/6723/45//y9>94?24];>;79OX94/4C21MN9R^4?,9>
U4LU21MN9R^/X9>2_9J2/4;U4J2=C9>i4;:†92414a2-?`/G?`9>59>:;[9/Z9
24;B224V/X9>-?`/-L94>;L/7C>CX;239>/4;U4J/4C21MN9R^24V/4;U4J/4C
Rˆ;59>:;[9„-?`/2J94gz9>239>/4;U4J/4;7/4CK_59>:;[92414a2-?`/…/y9>
/Z9-?`/2J942CL9JOPj/4;U4J2=19>gV94/4CR^259>:;[92414a2-?`/l17
l1W9>/LCGX@YYYY 9>jl1724S9>gLC2D;/q74X9>GXYYYY 9>24V23/45/
9[9l1W9>/LCgz9>/L/424S9>gLC2D;/q74X9>1M94;[9j9B123/45//Z921MN9
#Y94F9:;[924V21MN9R^l1724S9>gLCGD;i4S9>4;81l1W
4[R:XC-EjR^2l1L2=V9421MN9R^l1LOX;4Co/l1L9>n9-f12L/-^9>
i4S9>2_2-B94CD2-^9>/6723/45/B1U4?,9>U4LU21MN9R^2_9l1L94;f124];
K}>FMG|9>U4J/4C23/45/j:X/h9/E24NGXR>;WRKH2wU2=19>/L/9>1.9GH//y9>
94?KH/4ad/6759>:;[92<;941/Z121MN9OP9>/6723/45/>?`/GD;j9B121MN9
R^2=C9>R^2i4CW9>24];>;79l1L9>n924V/E24N/L/59>:;[9/h9/4?7i\Ug;B2
-B9:X9^U4.K,:XC23/45/V24Bj/L/94X21MN9OP9>/y9>/Z9G?1d-B9MB12_
9XM-NGH7/4e9U4?,9>U4LU21MN9R^24J/44`U
E;2ERGD;jU4?,9>U4LU21MN9R^/Z92414a2-?`/K_G?`9>G<959>:;[9/E
/402G?`9>RXGD;i4S9>2;[12_9l1L94;f1/4;U4J:X24];>;79;8/GH7/4e9
U4?,9>L99XCGXl1MB2-\94/67Rˆ;23/45/:X/Z9OH72=[994u9>-o/-;NR/67
23/45/-E

1.4.2. Các tiêu thức đánh giá hiệu quả của các phương pháp tuyển chọn
?,9>2H94?:<;21MN9R^j/L/U4?,9>U4LU21MN9/4e9U4W;-WRgWC-?`/
/W:fRo2K_G?`9>:X/402G?`9>59>:;[9/y9>94?W944?k9>/67/4a9>2<;/L/
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9>1.9GH//6723/45/™-FMj9>?];2724?]9>-L94>;L4;81l1W/67/L/U4?,9>
U4LU21MN9/4e9OH7:XC/L/MB12_/,gW9GX2˜G8KX9>Ge/j/402G?`9>59>:;[9
-?`/21MN9/4e9j24];>;79:X/4;U4JOX94/4C21MN9/4e9
1.4.2.1. Tỷ lệ sàng lọc
˜G8KX9>Ge/GX2˜K_>;u7K_9>?];:?`2l17R^2U4?,9>U4LU21MN9/4e9:X
K_9>?];247R>;721MN9/4e9gz9>U4?,9>U4LU-ES9>245/2J942˜G8KX9>Ge/
GX
˜G8KX9>Ge/š+_9>?];:?`2l17›+_9>?];247R>;721MN9/4e9
JOPj239>K_9>?];247R>;7GXRgX;i;NR2=7/41M[9RS9GX#Y9>?];94?9>
/4•/EY9>?];-?`/Ge2:XC:h9>21MN9/4e92;BU24bCGXU4v9>:0924V2˜G8KX9>
Ge//67U4?,9>U4LU/4CGXRgX;i;NR2=7/41M[9RS9GXY #Y47M #˜G8KX9>
Ge//X9>94v/459>2vU4?,9>U4LU21MN9/4e9-|KqOP9>/X9>/E2L/OP9>GCD;gv
94u9>59>:;[9i4S9>U4t4`U:<;:\2=J/S9>:;8//Z921MN9„:<;-;f1i;89/L/
U4?,9>U4LU21MN9/4e9-|-?`//41Ž9g\/41-LC…
1.4.2.2. Chất lượng ứng viên được tuyển chọn
FMGX2;[1/4J:S/t9>l1792=e9>gk;K1M/4C/t9>j2VR-?`/9>?];G7C-^9>
/E2=V94-^/7C/y9>/4J94GXRP/-J/4/6721MN9OP9>94F9GH/402G?`9>9>?];
-?`/21MN9/4e9i4S9>/4•U4W;-WRgWC94u9>M[1/Z1/67/S9>:;8/94X21MN9
OP9>-|-f=7RX/h9/Z9-?`/i;NR/459>l1724H/2BGXR:;8/4•9>4D9j/L/
:h9>21MN9/4e9-f1/4C240M9>?];G7C-^9>RX23/45/21MN9-?`/GX=02U4t4`U
:<;/S9>:;8/l1W9GdgL94X9>/67/S9>2M4?9>l1747;24L9>GXR:;8/j79427
:†94CX924X94/S9>:;8/-?`/>;7C94?9>GD;g^/G^GXR^29>?];i4S9>R0M9{9>
-^9>:XRo9RX:<;/S9>:;8/24Vl1L2=V9421MN9/4e9:†9/4?724H/KH24X94

/S9>
'[9/D94-Ej2;[1/4J:fGh9>2=19>24X94/679>?];G7C-^9>j24N4;89l172˜
G8:h9>l17M94F9:;[9„‡…j2˜G8:h9>-];94F9:;[9j2˜G894F9:;[9gv:;8/K71
R^2i4CW9>24];>;799402-\94’/y9>/E24NKqOP9>-N-L94>;LKH24X94/S9>
/6721MN9/4e9
1.4.2.3. Chi phí của phương pháp tuyển chọn
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09-f/4;U4JR^2GZ99u7/Z9KH2J942CL9j/F994n/gk;G}9>F9KL/4/4C
21MN9OP9>GX4u14D9;8/GH7/4e9U4?,9>U4LU9XC:‚7-D2-?`/RP/2;[1/67
21MN9/4e9GD;>;WR-?`//4;U4J2X;/4J94/Z9-?`/-?7=7€bR€~2
E24NG0M:JOP
4?,9>  U4LU
21MN9/4e9
>4;[9  /51
4.K,
4C  GXR  gX;
i;NR2=7KL24D/4
4v9>:09
˜G8KX9>Ge/    #  •
4;  U4J  2=[9
R^259>:;[9„YYY
9>…
@ Y @Y
Bảng 1.2: Chi phí của các phương pháp tuyển chọn
E24N240MU4?,9>U4LU21MN9/4e9gz9>/L/49>4;[9/514.K,/E2˜G8KX9>
Ge/J29402j94?9>/y9>/E/4;U4J2=19>gV942=[9Rˆ;59>:;[9240U9402jU4?,9>
U4LUU4v9>:09/E24N>;aUGCD;gv94;f159>:;[94,994?9>GD;2_9i~R9402

4?:wMj9B1/S9>2MKqOP9>U4?,9>U4LU/E2˜G8KX9>Ge/240U24V/E24N>;WR
/4;U4JKC:<;:;8/KqOP9>94u9>U4?,9>U4LU/E2˜G8KX9>Ge//7C;f1-Egn2
g1^/Rˆ;23/45//Z9/F994n/KqOP9>U4?,9>U4LU9XC/4C4`UGd™2V9441_9>
2=[9j23/45/9XM/E24NiB24`U94;f1U4?,9>U4LU21MN9/4e9j94u9>U4?,9>
U4LU21MN9/4e9J22_9i~R94?9>4;[9/514.K,-N/E24N-?`/KqOP9>2=?</-N
GCD;gv9>7M94u9>59>:;[9i4S9>24J/44`U2=?</i4;/4C/L/59>:;[9GXRgX;
i;NR2=7KL24D/44Co/U4v9>:09=[924H/2BjRˆ;23/45/jOC7949>4;8U/y9>
24?]9>KqOP9> 9>24];94;f1U4?,9>U4LU21MN9/4e9-N/E-?`/4;81l1W/7C
1M94;[9j:;8/KqOP9>l1L94;f1U4?,9>U4LU21MN9/4e9/E24Ni4;B9/L/24J
K;94R82Rv;ji4S9>/h9459>24a:<;23/45/:X>FMR0224];>;79
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1.5. Các yếu tố ảnh hưởng đến các phương pháp tuyển dụng
E=0294;f1MB12_2L/-^9>-B9:;8/23/45/l1MB2-\94KqOP9>U4?,9>U4LU
9XC4S9>24?]9>j/L/MB12_-E-?`//4;724X9447;94ER /L/MB12_g[92=C9>23
/45/:X/L/MB12_241^/RS;2=?]9>g[99>CX;
1.5.1. Các yếu tố thuộc môi trường trong tổ chức
"B12_g[92=C9>23/45/47M94u9>MB12_241^/:f23/45/GX94u9>MB12_
RX23/45//E24Ni;NRKCL2:X/7924;8U-?`/'W924F9/L//4J94KL/4j4CD2-^9>j
iB4CD/4jRP/2;[1U4L22=;N9/6723/45//E2L/-^9>=02G<92<;/S9>2L/21MN9
OP9>1M94;[994u9>MB12_l1792=e9>9402-?`/-f/wU-B9k-FMg7C>.R AB
4CD/44E79>1.994F9GH/œ/4J94KL/421MN9OP9>œl1MRS23/45/:X/4;U4JOX94
/4C  /S9>  2L/  21MN9  OP9>  „>1.9 422U ››=b/=1;2Rb92971i=;41g/CR›;92b=97G•
•7/2C=K42RG…>CX;=7ji4W9{9>/67/L/94X21MN9OP9>/y9>W944?k9>=02G<9
-B94;81l1W/67/L/U4?,9>U4LU21MN9OP9>
1.5.1.1. Kế hoạch hóa nguồn nhân lực
AB4CD/44E79>1.994F9GH/GXR^2l1L2=V94€L/-\94941/Z1:f9>1.9
94F9GH/4;892D;:X2?,9>G7;-N-D2-?`/94u9>RP/2;[1/6723/45/

1MN9OP9>47M/P24NGXiB4CD/421MN9OP9>U4P241^/2=H/2;BU:XCiB
4CD/44CL94F9GH//6723/45/AB4CD/44CL94F9GH/GX/,Kk/4C/L/4CD2-^9>
94F9GH/i4L/N21MN9OP9>-?`/94u9>9>?];G7C-^9>R<;j23/45//Z9GXR=p
GCD;G7C-^9>9XC/Z921MN9x'7C94;[19>?];xA4;9XCx=WG];/L//F14v;9XM
/EG;[9l179/4o2/4}:<;/L/iB4CD/494F9GH/:XiB4CD/4/4;B9G?`/i;94OC794
/6723/45/jOC7949>4;8U7M9E;/L/4i4L/jiB4CD/44CL94F9GH/GX/,Kk/67
21MN9OP9>jW944?k9>2=?</4B22<;l1MRS/6721MN9OP9>;NRi4L/g;82G<9
9402k/L/23/45//S9>KC:<;OC7949>4;8U9>CX;94X9?</GX/L/23/45//S9>
/Z9€FMOH9>iB4CD/4g;[9/4B4X9>9{R:X2=V9446?<9>4J94U46€~2O1M82
„>4\-\94/674J9446K_›YY›•9>XMYI›Y#›YY:fl1W9Gdg;[9/4B
/S9>/45/…4J94-;f19XMi4;B9/L/23/45//S9>U4W;/F994n/i‰G?–9>2‚i4F1
€L/-\94K_G?`9>/S9>:;[9/45/21MN9OP9>K7C/4CU4t4`U:<;l1M-\94:X/4•
2;[1-?`/>;7C
SV: Hà Thùy Linh
Lớp: QTNL 50A
I
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
1.5.1.2. Chính sách tuyển dụng.
4J94KL/421MN9OP9>/67R^223/45/K}l1M-\94/P24N/L/RP/2;[1/y9>
94?i41S9i4324_9>9402-N24H/4;89/S9>2L/21MN9OP9>E/E24NG;[9l179
-B9:;8/4CX924;894824_9>23/45/94zR24H/4;892_29402:;8/2414a2/y9>94?
21MN9/4e9-?`/9>?];/E/41M[9RS9j2=V94-^U4t4`U:<;/S9>:;8/
"B12_2L/-^9>-B9/4J94KL/421MN9OP9>
- P/2;[1/6723/45/
- 4J94KL/4=;[9>/6723/45/:X/67/L/-_;246/D942=794
- 4J94KL/4/674J94U46
- 41/Z1/6723/45/
1.5.1.3. Quy mô tổ chức.
%1MRS23/45/GXR^22=C9>94u9>MB12_l1MB2-\94B123/45//EiB
4CD/4Rk=^9>4Co/2414ŒUl1MRS4CD2-^9>K}W944?k9>2=H/2;BU2<;941/Z1

9>1.994F9GH/:X:;8/GH7/4e9U4?,9>U4LU21MN9OP9>4?-|-f/wUk2=[9j
-_;:<;/L/23/45//S9>:;8/21MN9OP9>U4P241^/=0294;f1:XC-\94R5/g;[9
/4B41/Z1/6723/45/2{9>i4;24X94GwU24[R94u9>U4h9>g79R<;jRk24[R
/4;94L94k/L/2•9424X94’4Co/OC/S9>:;[9/45/2=C9>23/45/-B9213;:f4?1
RX/4?7/ER^2GH/G?`9>247M24B
1.5.1.4. Chi phí công tác tuyển dụng.
1MN9OP9>94F9GH/GX/WR^2l1L2=V94:XgW924F9/L/23/45/K}U4W;/4\1
/4;U4J9XMOC-E/4;U4J/4C21MN9OP9>/4;BRR^2i4CW9i4S9>94v2=C9>9>1.9
9>F9KL/4/6723/45/‚/4;U4J/4C/S9>2L/21MN9R^/4J94GX:;8/GXR24B9XC
-N2414a2/L/59>:;[92;fR9{9>/4C/L/:\2=J/S9>:;8//h92=_9>j/4;U4J21MN9
/4e9j/4;U4J/4C24q:;8/j4?<9>O†9GXRl1b9g79-Z1j-XC2DCg79-Z1’S;
2=?]9>i;94OC7949>XM/X9>/D942=794j/L/OC7949>4;8U9>XM/X9>LUOP9>
94;f1U4?,9>U4LUR<;-N2414a259>:;[9:Xi4L2_9i~R94? 2=[9/L/U4?,9>
2;892=1Mf924S9>jžbgK;2bj2=1Mf94V94’tM241^/:XC9>1.92X;/4J94/4;/4C
/S9>2L/21MN9OP9>RXGH7/4e9U4?,9>U4LUU4t4`UL/23/45/G1S9/_>n9>
GH//4e994u9>U4?,9>U4LU/E/4;U4J240URXR79>GD;4;81l1W/7C94024J94
SV: Hà Thùy Linh
Lớp: QTNL 50A
Q
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
:V:wMj/E94u9>U4?,9>U4LU2_24,994?9>GD;2_994;f1/4;U4J:?`2l1L9>1.9
9>F9KL/4OX94/4C21MN9OP9>9[923/45/i4S9>24NGH7/4e9
1.5.1.5. Khả năng của các nhà tuyển dụng
A4W9{9>/6794u9>9>?];2=H/2;BUGXR/S9>2L/21MN9OP9>jg7C>.R/L/
MB12_:f2=V94-^>;LCOP/-XC2DCji4W9{9>9nR:u9>94u9>i;B9245//41M[9
RS9:fl1W92=\9>1.994F9GH/:XU4F92J/494u9>-;f1i;89/P24N/672‚9>-`2
21MN9OP9>/y9>94?94DM/WR9>4f9>4;8UK}W944?k9>=02G<9-B9l1MB2-\94
GH7/4e9U4?,9>U4LU21MN9R^j21MN9/4e99XCB194u9>9>?];4CD/4-\94
/4?,9>2=V9421MN9OP9>:X24;4X94l1MB2-\9421MN9OP9>i4S9>/E2=V94-^
/41M[9RS99>4;8U:P2_224Vi4EGh9>2;92?k9>=z9>l1MB2-\94RX4e-?7=7GX

/41Ž9€L/V24Bj9>7M2‚-Z1j/L/23/45//y9>/Z9GH7/4e9i‹/X9>94u9>7;K}
247R>;7GXR/S9>2L/21MN9OP9>-N2=L9494u9>2392402OC/L/94X21MN9OP9>
i4S9>/E-62=V94-^/E24N>FM=7
1.5.2. Yếu tố bên ngoài
ˆ;23/45/4CD2-^9>2=C9>R^2RS;2=?]9>9402-\94:X/4\1KH2L/-^9>
/6794u9>94F92_g[99>CX;j-EGX94u9>MB12_RX23/45/i4S9>24N2L/-^9>
47Mi;NRKCL2-?`/y9>94?94;f14CD2-^9>i4L//6723/45/j21MN9OP9>/y9>
/4\1KH2L/-^9>/6794u9>94F92_i4L/4l17994?/L/494V994w9j-L94>;L/67
24\2=?]9>:f4V94W94/6723/45/j/19>:X/Z1G7C-^9>2=[924\2=?]9>j-^9>24L;
/67  -_;  246  /D94  2=794  „>1.9 422U ››=b/=1;2Rb92971i=;41g/CR›b€2b=97G•
•7/2C=K42RG…
1.5.2.1. Hình ảnh và uy tín của tổ chức.
^22=C9>K_94u9>MB12_l1792=e9>/E2L/-^9>G<92<;/402G?`9>/67/S9>
2L/21MN9OP9>/4J94GX4V94W94:X1M2J9/6723/45/4H/2B/4C240M:<;/L/23
/45//E1M2J9j2[9213;-?`/i4•9>-\942=[924\2=?]9>K}2414a2-?`/R^2G?`9>
G<9/L/59>:;[92;fR9{9>KC:<;/t9>R^2:\2=J/S9>:;8/k/L/23/45/i4L/FM
/4J94GXG`;24B=02G<9/4C23/45//S9>2=C9>:;8/GXR-7OD9>U4C9>U4a9>1.9
21MN9OP9>{9/5:XCMB12_9XMRX23/45/GH7/4e9=7U4?,9>U4LU21MN9OP9>
SV: Hà Thùy Linh
Lớp: QTNL 50A
Y
Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
U4t4`U-N21MN9OP9>-?`/9>?];U4t4`U:<;M[1/Z1/S9>:;8/
1.5.2.2. Cung và cầu nhân lực trên thị trường lao động
FMGXMB12_g[99>CX;/EW944?k9>G<99402-B9/S9>2L/21MN9OP9>/6723
/45/A4;/19>G7C-^9>G<94,9/Z1G7C-^9>24V:;8/21MN9OP9>/6723/45/GX
241w9G`;4,994;f1KC:<;i4;/Z1G<9RX/19>GD;94vA4;-Ej23/45/i4S9>/4•
21MN9-?`/-6K_G?`9>G7C-^9>24bC/4•2;[1RX/,4^;21MN9-?`/94u9>59>
:;[92;fR9{9>GX=02G<9o2i4L/ji4;9E;-B924\2=?]9>G7C-^9>i4S9>24N
i4S9>9E;-B9/402G?`9>G7C-^9>/19>59>j9B1/402G?`9>G7C-^9>2=[924\

2=?]9>GX/7C:XO.;OXC24V/402G?`9>9>1.994F9GH/-?`/21MN9OP9>/y9>-?`/
9F9>/7C4?:wMj€~2:f/Wl1MRS:X/402G?`9>/67/19>/Z1G7C-^9>2=[924\
2=?]9>G7C-^9>-f1 9>24];W944?k9>2=H/2;BU47M>;L92;BU-B921MN9OP9>
94F9GH//6723/45/
1.5.2.3. Đối thủ cạnh tranh
=C9>24];g13;i;942B24\2=?]9>4;8997Mj/D942=794>;u7/L/23/45/4B2
K5/>7M>n2L/23/45/i4S9>/4•/D942=7949471:fKW9U4ŽR:X24\2=?]9>j
9>1M[9:w2G;81-Z1:XCj:f:_9RX/h9/D942=79494712=C9>:09-f2414a2:X>;u
/4F99>?];2X;E-?`/9>1.994F9GH//402G?`9>/7CGX-;f1RX/L/23/45/l179
2FR-Z12;[9-N/E-?`/U4?,9>4?<9>4CD2-^9>-a9>-n94?9>GXR24B9XC-N
/E24N/4;[1R^-?`/94u9>9>?];/E2X;j/E-5/j/E2FR2=C9>i4;/L/-_;246/D94
2=794/y9>/E/419>R^2RP/-J/4x1_9GXR-?`/-;f1-Ej/L/23/45//Z94;N1
:X9nRgn2-?`/2V944V944CD2-^9>/67-_;246/D942=794jU4?,9>U4LU21MN9
OP9>RX/L/-_;24624?]9>KqOP9>j/L/U4?,9>U4LU-E/E?1j94?`/-;NR>Vj/E
U4t4`U:<;23/45/RV94i4S9>j2‚-E2VR=7U4?,9>U4LU2_;?14,994zR2414a2
:X21MN9/4e9-?`/9>?];/E9{9>GH//4C23/45/RV94
SV: Hà Thùy Linh
Lớp: QTNL 50A

Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
CHƯƠNG 2
ĐÁNH GIÁ PHƯƠNG PHÁP TUYỂN DỤNG TẠI BỆNH
VIỆN BỆNH NHIỆT ĐỚI TRUNG ƯƠNG
2.1. Tổng quan về Bệnh viện Bệnh nhiệt đới Trung ương
'894:;89'89494;82-<;=19>?,9>„2[92;B9>&94GX72;C97GCKU;27GC•
=CU;/7G;Kb7KbK…GX21MB9/7C9402i4LRj/4u7g894jU4P/4.;/45/9{9>:f/L/
g8942=1Mf994;•R:X94;82-<;j-XC2DC94F9GH/M2Bj/4•-DC21MB9jU4h9>/4_9>
O\/4g894:X9>4;[9/51i4C74e/j2=;N9i47;59>OP9>i4C74e/j/S9>9>48ji‹
241w24;89-D;U4P/:P9>?];g894/41M[9i4C7=1Mf994;•R:X4;82-<;:<;IY
>;?]9>g894

2.1.1. Quá trình hình thành và phát triển
L/4-FM>Z9R^224Bi˜9?</27-79>g\24H/OF9/4;BR-E9>j94F9OF927
K_9>2=C9>/W949>4”C9X9jGD/4w1jg8942w2U4L22=;N9L/g8942=1Mf994;•R-o/
g;82GXg8942WU4L22=;N9947944X/45/2=L/44LU-|/E/4•24\9>XMI››QY
/4C€FMOH9>R^2/,Kk-;f12=\OX94/4C94u9>g89494F9g\g894GFMk_9>
e9>241^/2•94XS9>Ga/g0M>;]„97MGXX^;…A419XM-1`/i4k;/S9>
€FMOH9>9{RQ:X-1`/>e;GX'894:;89FM_9>e9>„SU;27GObK
/C927>;b1€X_9>e9>…
{RQQ-?`/Rk=^9>24X94R^2g894:;89-7i4C7R79>2[9'894:;89
*Cg;9j:‚7i4LR/4u7g894/4C9>?];;827R:‚7GX/,Kk24H/4X94/67
=?]9>"?`/jA4C7S9>?,9>>XMYQ›#›QT@K71-WC/4J944w2•4LUj
'894:;89/4J94245/R79>2[9GX'894:;89'D/47;
>XM››QIQj'^"2Bg794X94l1MB2-\94K_cY•›'"•%24X94GwU
;89FRKX9>/L/'8944;82-<;2=[9/,KkKLU94wU#g^U4w9 A4C7=1Mf9
94;•RjA4C7;K;94„'894:;89'D/47;…:X'^RS9=1Mf994;•R„=?]9>D;
4e/"X^;…
 {RYYT;89-?`/U4C9>2o9>O7944;81&944t9>7C-^9>24];iŠ-3;
SV: Hà Thùy Linh
Lớp: QTNL 50A
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Chuyên đề tốt nghiệp GVHD: Th.S Ngô Quỳnh An
R<;:V-|/E24X942J/4€102Kn/-D2-?`/2=C9>/S9>2L//4_9>O\/4+&*+
>XM#Y›#›YY•j462?<9>/4J94U46g794X94l1MB2-\94K_TIc›%•>
24X94GwU;89/L/'894=1Mf994;•R:X4;82-<;%1_/>;72=H/241^/'^M2B
a/9XMg894:;89/EY>;?]9>g894:XK_/L9g^j/S9>94F9:;[9GXc@g;[9/4Bj
YG7C-^9>4`U 9>
>XM#››YYQj'^2=?k9>'^"2Bidg794X94l1MB2-\94TT@Y›%•'"
:f:;8/-3;2[9;89/L/g894=1Mf994;•R:X4;82-<;%1_/>;724X94'894:;89
'8944;82-<;=19>?,9>2=H/241^/'^"2B
;8997M'894:;89'8944;82-<;=19>?,9>/El1MRSIY>;?]9>g894

:<;239>K_/L9g^/S9>/45/GX#Y•j9>CX;=7/EYI/L9g^/S9>/45/=?]9>D;
4e/"X^;24?]9>€1M[9/S9>2L/2D;'894:;89…
<;/4;f1OXMG\/4KqR^224Bi˜jU4L241M2=1Mf924_9>M[19?</-CX9iB2
U409-01:VK5/i4vb:X4D94U4a//6794F9OF9=C9>l1L2=V94€FMOH9>:XU4L2
2=;N9j-o/g;82GX2=C9>24];iŠ-3;R<;'894:;89'8944;82-<;=19>?,9>-|U4L2
2=;N9:?`2gw/j4CX924X94€102Kn/94;8R:P/4J942=\RXW9>j4X9?</:X94F9
OF9>;7C/4C
2.1.2. Chức năng nhiệm vụ của Bệnh viện
4bCl1M-\94/67'^"2Bj'894:;89'8944;82-<;=19>?,9>GX21MB9
/7C9402i4LRj/4u7g894jU4P/4.;/45/9{9>:f/L/g8942=1Mf994;•R:X94;82
-<;œ-XC2DC:X247R>;7-XC2DC94F9GH/M2B/41M[9i4C7œ/4•-DC21MB9œ4`U2L/
l1_/2BœU4h9>/4_9>O\/4g894:X9>4;[9/51i4C74e/j2=;N9i47;59>OP9>i4C7
4e/j/S9>9>48ji‹241w24;89-D;U4P/:P9>?];g894/41M[9i4C7
45/9{9>j94;8R:P/P24N/67'894:;89-?`/l1M-\9494?K71
2.1.2.1. Khám, chữa bệnh và phục hồi chức năng
7… X21MB9/7C94022;BU94w9ji4LRj/0U/51j/4u7g894:XU4P/4.;/45/
9{9>/4Cg89494F9Rn//L/g8942=1Mf994;•R:X94;82-<;2‚/L/21MB9>q;
-B9
g… ?:09/L/:09-fG;[9l1792<;g8942=1Mf994;•R:X94;82-<;
/… 4_;4`U:<;/L//,KkM2Bi4L/i4LRK5/i4vb/4C/L/-_;2?`9>-;/S9>
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Lớp: QTNL 50A
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