Quản lý dự án phát triển phần mềm quản lý bán vé máy bay


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TRƯỜNG ĐẠI HỌC CÔNG NGHIỆP HÀ NỘI
KHOA CÔNG NGHỆ THÔNG TIN

BÀI TP LN
QUẢN LÝ DỰ ÁN CÔNG NGHỆ THÔNG TIN
Đ" t$i: Quản lý dự án phát triển phần m"m quản lý bán vé máy bay
 !"# $%& '( $) ( !
#*'+,!-!./01234 !5678
!90:8'
;) <0
$=2> +? !)
+() +@3
(A8BCD:E
F:8,5,8 G- $ 1

MỤC LỤC
LỜI MỞ ĐẦU
= HI%J1 H(K/$10L13M/!NO@MOP=*!QM3R/!S/MH 7T!@/!OQ
#E$-O@ /U-V $OW%J1 3G $7!3!J/!K %J1 X$-O@ !? !3!( !M
$-O@ *!133GY M$-O@ 3G"Z $3!( !($-O@ 7T33![/\]^/O4/!/U- 9
H(3_$9/OA`= HI(3R/!S/M1*%^ $/1/aK *!1* !b0O0a3!J/!K 3Q3
0^/3=%J1  !"0^/3=P$13!( !M0^/3=3!W$- M0^/3=/!c3H"d $]
?3!TMH(03Q3/e $31/`= HIH(0A3K//9I $!f-e/g $`=- 3G. $]
$(2 -2K/Lh%^ $3 !./3G $3c3//1//e $K/7!e $/V i-H@MOQ
# $( !!( $7!e $K//j /90A3*!j 0P0!k3Gd/!/1/!@3OA $`= HI
H(7!e $3!Y3!T=]!j00P0`= HIa1 l012a-2H(*!j 0P0$[*/! !<
 a1 l/93!Y3!J/!K 3Q3/1//e $K/0A3/1/! !- !/!9 $(!K=`=]
m![ $n0/!< 3!( !/0o 3!j2Op3q 3? !$[*Or/!/![ $n0 !P=
7T 3!S/`=I$1P0e `= HI%J1 OY/![ $n0/93!Y!( 3!( !a(3q*H#

0A3/1/!3Q3 !c3]=2 ! a(3q*H# /U-/![ $n07!e $3G1 !7!sL-L93M
/![ $n00 $ !q O"d/$9*I/U-3!j2(/1/a@ OYOP3(/U-/![ $n0O"d/
!( 3!K !o ]
F:8,5,8 G- $ 2

I. Tổng quan v" dự án
1. Bối cảnh
$(2 -2M/e $ $!K3!e $3 /9 !t $a"#/*!133GY 0@ !0uMS $%^ $
3G $ !P=Hf !J/OWLQ $(!K=`=0- $H@Gc3H# M$[*$03!Y=3QO-
/1/7!<=H(0K/3!U/e $7l0!K=`=/!4 !i1//U-ip!A3G"#/7-]1234 !
OK 3h3GZ  *!RaT ($j $;#0. $"WMK/3T*/q #!K3!Q $3!e $
3 `= HI3GZ3!( !0^/3=!( $Oj=/U-/1/3R/!S/M%- ! $!K*/!0^/O4/!
`= HI3!e $3 /U-0? !]
G $!@3OA $L i=c3M7 !%- !M$WO<23!"o $0@OK 3hOp7!v $
Ow !O"d/-3GVi[/3T (3![/Ox2LJ*!133GY /U-%- ! $!K*3G $/1/7!<=
L i=c3/; $ !"`= HI]K3!Q $Lu$[*/1/%- ! $!K*ihHI/e $K/
/!4 !i1/M !- !/!9 $M3T37K0/!*!4M !< HJ/M0y37!1//V `= $a1!? !
 !/U-%- ! $!K*OT #7!1/!!( $3G $( $( "#/]
m!4 !?q2OY*!133GY *!j 0P0!K3!Q $a1 l012a-2M3-/j *!i<2
%J $0A3%J1 /!4 !i1/M!d*HI]= HI%J1 H(K/aQ3G4M3!n%z(Lh%^ $
!< HJ/0A3/1/!!K=`= !b0O@3O"d/0^/3=3G $7! $3!W$- /^3!Y]
^/O4/!/U-`= HI%J1 H(3_$9/OA`= HI(3R/!S/M1*%^ $/1/aK *!1*
!b0O0a3!J/!K 3Q30^/3=%J1  !"0^/3=P$13!( !M0^/3=3!W
$- M0^/3=/!c3H"d $]
2. Tên dự án
= HI%J1 *!133GY *!j 0P0`= HIa1 l012a-2]
3. Mục đích của dự án
!j 0P0`= HIa1 l012a-2H(*!j 0P0%( !/!/1/O@HIa1 l
012a-2M!k3Gd3( %K !@3OA $7 !%- !3!n0A3`=23G? !3_7!<=Oy3lM
`= HI3!e $3 /!=2T a-2M`= HI3!e $3 !p $!( $7!e $Ma1 lM3!n%z

3P 0y3M/e $ d/U-0? !M/U-/1/ !(/= $/c*(/1/7!1/!!( $MOQ31/]
+y/aK3`=I%- ! $!K*Lu3?03!c2LJ3K Hd#K/Hq*(i=c30y3l
3!n0&=/1/!p $!( $7!e $Xn3 -0GH nM{nL3-GMn7 $GM|\Mi=c3!9-
Oo 3!n0&=/U-/!4 !%- ! $!K*Ma1 !( $M`= HI3? !3G@ $l7T3!d*#
!K3!Q $a1/1M3!Q $73JOA $]WO<20.!@3OA $H `=- OT 7 !
%- !OpO"d/0A3!K3!Q $/!y3/!uM/!4 !i1/M !- !/!9 $}3T37K0/!*!4M
3!W$- M !< HJ/}0- $H@!K=`=7 !3TM!K=`=/@ !3G- !/-/!%- !
$!K*Lh%^ $]
~<2%J $0A3!K3!Q $*!133GY *!j 0P0a1 l012a-2`=-0@ $
 3nG n3O1*S $2=/j=/U-7!1/!!( $M3!=![3LJ`=- 3<0/U- $"W%g $(%>
%( $3G $/e $31/`= HI]
F:8,5,8 G- $ 3

4. Mục tiêu cần thực hiện của dự án
 !j 0P0Oo $ ]
 #3!K=P!p $!( $7!e $MP/1/H@l012a-2!K /9(/1/%w/!^7•0
3!nM/1//!"o $3G? !7!=2T 0pM"=Op]
 >Lh%^ $0A3/1/!3QO-]
 -%K '
•!< 3!K  !c3]
•$"W%g $/93!Y3G=2/q*(!K3!Q $OYin03!e $3 /1/H@lM$1
/M/9/!S/ ) $$[*7!1/!!( $/93!YOy30=-]
•"c /!7!1/!!( $H@l012a-2*!g!d*M$`=2T3/1/3!€/0€/
LJ/Q7!7!1/!!( $$y**!]
•[* !(`= HI%>%( $`= HI/1/!@3OA $H `=- 3#l012a-2
/U-!p $!( $7!e $]
•K3!Q $Oo $ M%>Lh%^ $# !P=OQ3"d $7!1/ !-=]
•0q3/-M%>a3G?]
•?07T0/!4 !i1/]
• >%( $OP=/!N !M3!-2OR0%=HnM/97! ) $34/!!d* !P=3!( !

*!j ]
 & O1*S $O"d/ !=/j=3G $•3#:D )03T*3!n]
 m!"o $3G? !$.  !‚M/!@23G  !P=OW0127!1/ !-=]
 +[ $7 !*!4E•CMƒ•„MDCDO… $
 †u*!133GY *!j 0P0i $3G"#/ $(2‡B8BCD:E]
5. Người quản lý dự án
;) <0
6. Danh sách tổ dự án
…0/1/3!( ! '
;) <0
$=2> +? !)
+() +@3
$=2> ) 
g!w
+q=) 
( $!w!g2
) 
+ !!wm
(!w<0
+? !(
Gj ) 
Gj ) m
F:8,5,8 G- $ 4

Gj ) 
7. Chủ đầu tư dự án kiêm khách h$ng
p $!( $7!e $n3{n3G
G^LZO) $7I':C•G[/@/!M*!"W $G[/@/!M`=q -+? !M(A
) *!V $$-%w/!]m'3j $‡M3V- !(m]H-ˆ-M8DG"W $†o M]CM
]< ? !

+K 3!@'‡E‡5•E„:‡88
‰-i'‡E‡5•E„:‡8••
8. Cơ quan chủ quản đầu tư
!90:8,5,8]
+K 3!@'D:8•„••5‡„‡]
+w-/!N' $p3"!R  !,!-_0(A]
9. Tổng mức đầu tư
R $/!*!4'E•CMƒ•„MDCDO… $
10.Thời gian thực hiện dự án
 R $3!W$- '5ƒ $(2
 !W$- a€3Oj=%J1 'CCBEBCD:E
 !W$- 7T33![/%J1 '‡B8BCD:E
m1/0Q/3!J/!K %J1
†  /e $K/ !W$- a€3Oj= !W$- 7T33![/
1 Giai đoạn đặc tả CCBEBCD:E C8BEBCD:E
:]: ~<2%J $7!= $L"W CCBEBCD:E CEBEBCD:E
:]C ?0!Y=`=23G? !Oy3l C5BEBCD:E C8BEBCD:E
:]5 ?0!Y=P/o/c=*!V $
a-
CEBEBCD:E C•BEBCD:E
:]E ?0!Y=P/1/!`= HIM
/!"o $3G? !7!=2T 0pM"=
Op|
C•BEBCD:E C8BEBCD:E
:]• ,T33![/Oy/3 C8BEBCD:E C8BEBCD:E
2 Giai đoạn phân tích C‡BEBCD:E 8B•BCD:E
C]: !< 34/!/!S/ ) $ C‡BEBCD:E CƒBEBCD:E
C]C !< 34/!0%=Hn C‡BEBCD:E CB•BCD:E
C]5 !< 34/!/oLZ%tHK= CƒBEBCD:E CB•BCD:E
C]E !< 34/!$-%K 5B•BCD:E •B•BCD:E

C]• ,T33![/*!< 34/! 8B•BCD:E 8B•BCD:E
3 Giai đoạn thiết kế giao diện „B•BCD:E CDB•BCD:E
5]: -2=3 „B•BCD:E „B•BCD:E
5]C = HIa1 l ‡B•BCD:E ƒB•BCD:E
5]5 = HIl ‡B•BCD:E :DB•BCD:E
5]E = HI$1l :DB•BCD:E :5B•BCD:E
5]• = HIH@l ƒB•BCD:E :DB•BCD:E
F:8,5,8 G- $ 5

5]8 = HIOo $1 :DB•BCD:E :EB•BCD:E
5]„ = HI3!- !31 :•B•BCD:E :„B•BCD:E
5]‡ = HI7!1/!!( $ :5B•BCD:E :EB•BCD:E
5]ƒ = HI/!=2T a-2 ‡B•BCD:E :5B•BCD:E
5]:D = HIHw/!3G? !a-2 :EB•BCD:E :•B•BCD:E
5]:: = HI !<  :•B•BCD:E :„B•BCD:E
5]:C = HI !90 !<  :„B•BCD:E :„B•BCD:E
5]:5 = HIO@HI :8B•BCD:E :„B•BCD:E
5]:E = HI%- !3!= ‡B•BCD:E :5B•BCD:E
5]:• = HIH@012a-2 ‡B•BCD:E ‡B•BCD:E
5]:8 = HI012a-2 ƒB•BCD:E :DB•BCD:E
5]:„ = HIOQ3"d $"=3 ‡B•BCD:E ‡B•BCD:E
5]:‡ = HI7!=2T 0p CDB•BCD:E CDB•BCD:E
5]:ƒ = HI$#3!K= :•B•BCD:E :•B•BCD:E
5]CD = HI`=2Ow ! :EB•BCD:E :EB•BCD:E
5]C: ,T33![/3!T37T$-%K CDB•BCD:E CDB•BCD:E
4 Giao đoạn code C:B•BCD:E 8B8BCD:E
E]: m%n`= HIa1 l C:B•BCD:E CCB•BCD:E
E]C m%n`= HIl C:B•BCD:E CEB•BCD:E
E]5 m%n`= HI$1l CCB•BCD:E C5B•BCD:E
E]E m%n`= HIH@l CCB•BCD:E CCB•BCD:E

E]• m%n `= HIOo $1 CCB•BCD:E C5B•BCD:E
E]8 m%n`= HI3!- !31 C5B•BCD:E C„B•BCD:E
E]„ m%n`= HI7!1/!!( $ CEB•BCD:E C„B•BCD:E
E]‡ m%n`= HI/!=2T a-2 CEB•BCD:E C„B•BCD:E
E]ƒ m%n`= HIHw/!3G? !a-2 C„B•BCD:E CƒB•BCD:E
E]:D m%n`= HI !<  C„B•BCD:E CƒB•BCD:E
E]:: m%n`= HI !90 !< 

C‡B•BCD:E 5DB•BCD:E
E]:C m%n`= HIO@HI CƒB•BCD:E 5:B•BCD:E
E]:5 m%n`= HI%- !3!= CƒB•BCD:E EB8BCD:E
E]:E m%n`= HIH@012a-2 5DB•BCD:E 5:B•BCD:E
E]:• m%n`= HI012a-2 5:B•BCD:E 5B8BCD:E
E]:8 m%n`= HIOQ3"d $"=
3
5B8BCD:E EB8BCD:E
E]:„ m%n`= HI7!=2T 0p EB8BCD:E EB8BCD:E
E]:‡ m%n`= HI$#3!K= •B8BCD:E •B8BCD:E
E]:ƒ m%n`= HI`=2Ow ! EB8BCD:E •B8BCD:E
E]CD ,T33![//%n 8B8BCD:E 8B8BCD:E
5 Giai đoạn test C:B•BCD:E 8B8BCD:E
•]: nL3`= HIa1 l C:B•BCD:E CCB•BCD:E
F:8,5,8 G- $ 6

•]C nL3`= HIl C:B•BCD:E CEB•BCD:E
•]5 nL3`= HI$1l CCB•BCD:E C5B•BCD:E
•]E nL3`= HIH@l CCB•BCD:E CCB•BCD:E
•]• nL3`= HIOo $1 CCB•BCD:E C5B•BCD:E
•]8 nL3`= HI3!- !31 C5B•BCD:E C„B•BCD:E
•]„ nL3`= HI7!1/!!( $ CEB•BCD:E C„B•BCD:E

•]‡ nL3`= HI/!=2T a-2 CEB•BCD:E C„B•BCD:E
•]ƒ nL3`= HIHw/!3G? !a-2 C„B•BCD:E CƒB•BCD:E
•]:D nL3`= HI !<  C„B•BCD:E CƒB•BCD:E
•]:: nL3`= HI !90 !<  C‡B•BCD:E 5DB•BCD:E
•]:C nL3`= HIO@HI CƒB•BCD:E 5:B•BCD:E
•]:5 nL3`= HI%- !3!= 5DB•BCD:E •B8BCD:E
•]:E nL3`= HIH@012a-2 5DB•BCD:E 5:B•BCD:E
•]:• nL3`= HI012a-2 5:B•BCD:E 5B8BCD:E
•]:8 nL3`= HIOQ3"d $"=
3
5B8BCD:E EB8BCD:E
•]:„ nL3`= HI7!=2T 0p EB8BCD:E EB8BCD:E
•]:‡ nL3`= HI$#3!K= •B8BCD:E •B8BCD:E
•]:ƒ nL3`= HI`=2Ow ! EB8BCD:E •B8BCD:E
•]CD ,T33![/3nL3 8B8BCD:E 8B8BCD:E
6 Giai đoạn fix v$ kết thúc „B8BCD:E ‡B8BCD:E
8]: ‰i3R $3!T „B8BCD:E „B8BCD:E
8]C ‰i/!3T3 „B8BCD:E „B8BCD:E
8]5 ( 3!( ! ‡B8BCD:E ‡B8BCD:E
8]E ,T33![/Ši(3R $7T3 ‡B8BCD:E ‡B8BCD:E
11.Hình thức đầu tư
< $/c*!K3!Q $`= HIa1 l012a-2]
K 3@!p $!( $7!e $n3{n3GOp/9*!j 0P0`= HIa1 l !" $
*!j 0P0 (2O- $/V !@ /!T(7!e $O1*S $3Q3 !=/j=`= HIK/a1 l
/U-O@HIO- $ $(2/( $/9 !=/j=/-(*!133GY 0@ !0u]
J1 Lu$tH@/1/0%=H/V %g $O"d/Ma-/7=*3( aA%tHK=(i<2
%J $0#!( 3( /1/0%=H7!1/OYO1*S $ !=/j=!K 3@(3G $V $•
OT :D )0 t-/U-O@HIa1 l012a-2]
12.Công cụ v$ môi trường phát triển dự án
 me $/^H(0K//U-/1/3!( ! 3G $ !90'01234 !/c=!? !/-MOK 3!@M

/1/*!j 0P0!k3Gd/9a `=2P Oj2OU]
 KOP=!( !‹ %ŒL~ŠG‹G7L3-3 B‹ %ŒLCDD„%- /n%†nGnG]
 m1/*!j 0P0/e $/^'
• L=-H†3=%]n3
• †L=-H†=G/n†-Šn
F:8,5,8 G- $ 7

• =$G-/7nG
• †•ŠŠ/n
• †GŽn/3
• e3G"W $nL3
• 1234 !%g $/!3nL3/9/c=!? !3"o $O"o $#7!1/!!( $
• (HK=/1/`=23G? !3nL3
• m1/ P 3nL3‹ %ŒL~B‹ %ŒLCDD„
• moLZ%tHK=Lh%^ $††CDD‡
II. Kế hoạch thực hiện dự án
1.Thời gian thực hiện dự án
!W$- a€3Oj=%J1 'CCBEBCD:E]
!W$- 7T33![/%J1 '‡B8BCD:E]
2.Bảng phân rã công việc
-$…0/1//e $K/'
"#/:'-O@ Oy/3
+y/3/!S/ ) $/U-!K3!Q $Mi<2%J $7!= $L"W M`=23G? !Oy3lM3?0
!P=/1/!`= HI/!"o $3G? !7!=2T 0pM"=Op|
"#/C'-O@ *!< 34/!
!< 34/!/oLZ%tHK=M*!< 34/!/!S/ ) $(0%=0]
"#/5'-O@ 3!T37T$-%K
†-=7!!( 3!( !$-O@ Oy/3(*!< 34/!!K3!Q $/![ $3ea€33-2
($-O@ 3!T37T$-%K #0^/3=H-2=3!( 3!( !3c3//1/3G- $3!n
3(HK=*!< 34/!OY/!=2Y `=-$-O@ /%n]

"#/E'-O@ /%n
m%n/1//!S/ ) $/U-!K3!Q $Op3!Q $ !c3Z$-O@ 3G"#/]
"#/•'-O@ 3nL3
nL3/1//%nOp!( 3!( !3G $$-O@ /%n/!S/ ) $!K3!Q $M3!"W $
3!?`=13G? !3nL3L $!( !#`=13G? !/%n]
"#/8'- O@ Ši(!( 3!( !
-O@  (2Ši3c3//1/Hk3G $`=13G? !3nL3*!13!K G-M3nL3H@3( aA
!K3!Q $M3R $!d*3!( !L *!x0/=Q/g $M/(Oy3(/!@23!h]
STT Nội dung công việc
1 Giai đoạn đặc tả
:]: ~<2%J $7!= $L"W
:]C ?0!Y=`=23G? !Oy3l
:]5 ?0!Y=P/o/c=*!V $a-
:]E ?0!Y=P/1/!`= HIM/!"o $3G? !7!=2T 0pM"=Op|
:]• ,T33![/Oy/3
2 Giai đoạn phân tích
C]: !< 34/!/!S/ ) $
C]C !< 34/!0%=Hn
F:8,5,8 G- $ 8

C]5 !< 34/!/oLZ%tHK=
C]E !< 34/!$-%K
C]• ,T33![/*!< 34/!
3 Giai đoạn thiết kế giao diện
5]: -2=3
5]C = HIa1 l
5]5 = HIl
5]E = HI$1l
5]• = HIH@l
5]8 = HIOo $1

5]„ = HI3!- !31
5]‡ = HI7!1/!!( $
5]ƒ = HI/!=2T a-2
5]:D = HIHw/!3G? !a-2
5]:: = HI !< 
5]:C = HI !90 !< 
5]:5 = HIO@HI
5]:E = HI%- !3!=
5]:• = HIH@012a-2
5]:8 = HI012a-2
5]:„ = HIOQ3"d $"=3
5]:‡ = HI7!=2T 0p
5]:ƒ = HI$#3!K=
5]CD = HI`=2Ow !
5]C: ,T33![/3!T37T$-%K
4 Giao đoạn code
E]: m%n`= HIa1 l
E]C m%n`= HIl
E]5 m%n`= HI$1l
E]E m%n`= HIH@l
E]• m%n `= HIOo $1
E]8 m%n`= HI3!- !31
E]„ m%n`= HI7!1/!!( $
E]‡ m%n`= HI/!=2T a-2
E]ƒ m%n`= HIHw/!3G? !a-2
E]:D m%n`= HI !< 
E]:: m%n`= HI !90 !< 
E]:C m%n`= HIO@HI
E]:5 m%n`= HI%- !3!=
E]:E m%n`= HIH@012a-2

E]:• m%n`= HI012a-2
F:8,5,8 G- $ 9

E]:8 m%n`= HIOQ3"d $"=3
E]:„ m%n`= HI7!=2T 0p
E]:‡ m%n`= HI$#3!K=
E]:ƒ m%n`= HI`=2Ow !
E]CD ,T33![//%n
5 Giai đoạn test
•]: nL3`= HIa1 l
•]C nL3`= HIl
•]5 nL3`= HI$1l
•]E nL3`= HIH@l
•]• nL3`= HIOo $1
•]8 nL3`= HI3!- !31
•]„ nL3`= HI7!1/!!( $
•]‡ nL3`= HI/!=2T a-2
•]ƒ nL3`= HIHw/!3G? !a-2
•]:D nL3`= HI !< 
•]:: nL3`= HI !90 !< 
•]:C nL3`= HIO@HI
•]:5 nL3`= HI%- !3!=
•]:E nL3`= HIH@012a-2
•]:• nL3`= HI012a-2
•]:8 nL3`= HIOQ3"d $"=3
•]:„ nL3`= HI7!=2T 0p
•]:‡ nL3`= HI$#3!K=
•]:ƒ nL3`= HI`=2Ow !
•]CD ,T33![/3nL3
6 Giai đoạn fix v$ kết thúc

8]: ‰i3R $3!T
8]C ‰i/!3T3
8]5 ( 3!( !
8]E ,T33![/Ši(3R $7T3
-3Gq 3G1/! !K0
  $"W3!J/
!K /e $K/
-
O@ 
Oy/3
-O@ 
*!< 34/!
-O@ 
3!T37T
$-%K
-O@ 
/%n
-O@ 
3ni3
-
O@ 
Ši(
7T33![/
F:8,5,8 G- $ 10

;) <0      
$=2> O? !
)
     
+() +@3 m     

$=2> )  m m   m m
g!w    m  
+q=)      m 
( $!w
!g2
 m    
)   m   m 
+ !!wm    m  m
(!w<0    m  m
+? !(      
Gj )       
Gj ) m      
Gj )       
m![3!4/!'/1/7Y=3G1/! !K07!1/ !-=3G /e $K/
 X**G $\'il3%=2K3
 XnGŠG0 $\'3!J/!K 
 mXm 3Ga=3 $\'3!-0$-O9 $$9*
 XnnŒ $\'3!x0Ow !
 X ŠG0 $\'a1/!aT3
3. Biểu đồ Gantt
me $K/
+y/3
F:8,5,8 G- $ 11

!< 34/!
!T37T$-%K
m%n
nL3
‰i(7T33![/
E•8„!1 $XCD:E\

Y=O…- 33Hw/!*!133GY %J1 
!"LoO…3G %J1 /U-/![ $3-O"d//!-H(08$-O@ '
 -O@ Oy/3'3_ $(2CCBEBCD:EOT  $(2C8BEBCD:E]
 -O@ *!< 34/!'3_ $(2C‡BEBCD:EOT 8B•BCD:E]
 -O@ 3!T37T$-%K '3_ $(2„B•BCD:EOT CDB•BCD:E]
 -O@ /%n'3_ $(2C:B•BCD:EOT  $(28B8BCD:E]
 -O@ 3nL3'3_ $(2C:B•BCD:EOT  $(28B8BCD:E]
 -O@ Ši(!( 3!( !'3_ $(2„B8BCD:EOT  $(2‡B8BCD:E]
4. Phân bố lực lượng t$i nguyên
…0„H@3( $=2 H(/  $"WM01234 !OYa( MH-*3*M) *!V $*!x0M
i) $%j=M/!*!4*!13L !(/!*!4OH@'
 m  $"W'
 $"W`= HI%J1
• Q3 $!K*O@!.//!=2  $( !/e $ $!K3!e $3 ]
• m9C5 )07 ! $!K03!J/!K %J1 *!j 0P0M3G $O93Q3!Y=:
)0Zw3G4`= HI%J1 ]
• , ! $!K03!-0$-%J1 `= 3Gw%- ! $!K*]
• !( !3!@ $e  $tHq*3G? !•G-/HnM]n3}!Y=aT33Q3P`= 3Gw/oLZ%t
HK=•G/HnM††]
• T $- !3G? !OAm!y/3"o $O"o $]
• ) $HJ/Hq*7T!@/!M3G=2P O@33!e $3 ($-3T*!K=`=}/97!
) $3@OA $HJ/(7!=2T 7!4/! !<  H(0K/]
• m97! ) $H(0K/ !90( ) $HJ/U $3!1//e $K/
 !<  '
• Q3 $!K*O@!.//!=2  $( !/e $ $!K3!e $3 ]
• , ! $!K0C5 )0]
• !( !3!@ $e  $tHq*3G? !X]•Mm]•Mm•\
F:8,5,8 G- $ 12

• T3*!< 34/!(3!T37T/oLZ%tHK=X†//nLLM†††nGnGM

2†M•G-/Hn\]
• m97 ! $!K03G $K/3!T37TMHq*3G? !*!j 0P0`= HIM-0!Y=!K
3!Q $7T31 K3-0]
• +./!Y=3Q3) a 3T $- !/!=2  $( !]
 1234 !MH-*3*'
• 1234 !/9/(Oy3*!j 0P0'L=-H†3=%]n3M†CDD‡|
• m1//e $/^!k3Gd/!`=13G? !7Y03!h]
 ) *!V $*!x0'm1/) *!V $*!x0/j 3!T3/!%J1  !"'$c2Ma[3|
 ~) $%j='*!^/^/!`=13G? !Oy/3M*!< 34/!|OY!( 3!( !%J1 0A3/1/!
!K=`=]
 m!*!4*!13L !' !t $/!*!4/!%J1  !" $7!e $ b03G $/1/%- !0^/
3G ]
 m!*!4OH@'/!*!4*!^/^/!`=13G? !OH@3!=3!q*3!e $3 /j 3!T3/!
%J1 /!U2T=3G $`=13G? !Oy/3(*!< 34/!]
!W$- 34/!H;2X$W\
:D
‡
8
E
F:8,5,8 G- $ 13

C

E•8„3G^/3!W$-
X!1 $\
+…!? !3( $=2
 -O@ Oj=3_CCBE3#8B•O<2H($-O@ Oy/3(*!< 34/!  /1/ !< 
3G $%J1 /!N*!H(0K/#3j LQ3!c*]
 -O@ „B•3#CDB•H($-O@ 3!T37T$-%K 3!W$- H(0K//U- !<
 a€3Oj=3) $H OY%J1 O"d/3!J/!K O[ $3T OA]

 -O@ C:B•3#8B8$-O@ /%n(3nL3!-$-O@ `=- 3G. $/U-%J1 M 9
O"d/3!J/!K #/"W $OA/- !c3MO<2H($-O@ /9 !P=/) $3!v $/!
!<  3G $%J1 ]
 -O@ „B83#‡B8$-O@ Ši(!( 3!( !%J1 '$-O@  (23"o $OQ
Gp !(7!e $/9`=1 !P=1*HJ/M7!=2T 7!4/! !<  O!./OY < $/-3G? !
OA]
5. Chi phí
m1//!*!4/!%J1 '
 -O@ Oy/3
 -O@ *!< 34/!
 -O@ 3!T37T$-%K
 -O@ /%n
 -O@ 3nL3
 -O@ Ši(!( 3!( !
†  /e $K/ †Q3P 
XO… $\
1 Giai đoạn đặc tả 32,915,998
:]: ~<2%J $7!= $L"W ‡M„•‡MDDD
:]C ?0!Y=`=23G? !Oy3l ::M:85Mƒƒ‡
:]5 ?0!Y=P/o/c=*!V $a- 8M:„CMDDD
:]E ?0!Y=P/1/!`= HIM/!"o $3G? !7!=2T 0pM"=
Op|
•M8„CMDDD
:]• ,T33![/Oy/3 :M:•DMDDD
2 Giai đoạn phân tích 27,800,000
C]: !< 34/!/!S/ ) $ 8MC‡‡MDDD
C]C !< 34/!0%=Hn „M•ƒCMDDD
C]5 !< 34/!/oLZ%tHK= •M•C‡MDDD
F:8,5,8 G- $ 14


C]E !< 34/!$-%K ‡M:ƒCMDDD
C]• ,T33![/*!< 34/! CDDMDDD
3 Giai đoạn thiết kế giao diện 111,485,972
5]: -2=3 5MD8EMDDD
5]C = HIa1 l •MEC‡MDDD
5]5 = HIl „M‡ƒCMDDD
5]E = HI$1l •MEC‡MDDD
5]• = HIH@l •M5C‡MDDD
5]8 = HIOo $1 „M„ƒCMDDD
5]„ = HI3!- !31 „M•ƒCMDDD
5]‡ = HI7!1/!!( $ •M•C‡MDDD
5]ƒ = HI/!=2T a-2 :DME•8MDDD
5]:D = HIHw/!3G? !a-2 •M:C‡MDDD
5]:: = HI !<  ‡MDECMDDD
5]:C = HI !90 !<  5MD8EMDDD
5]:5 = HIO@HI •M•C‡MDDD
5]:E = HI%- !3!= :DMECEMDDD
5]:• = HIH@012a-2 CMƒ•8MDDD
5]:8 = HI012a-2 •M•:CMDDD
5]:„ = HIOQ3"d $"=3 5MD•8MDDD
5]:‡ = HI7!=2T 0p CMƒ•8MDDD
5]:ƒ = HI$#3!K= 5MD•8MDDD
5]CD = HI`=2Ow ! 5MD•8MDDD
5]C: ,T33![/3!T37T$-%K CDDMDDD
4 Giao đoạn code 124,620,021
E]: m%n`= HIa1 l •ME:CMDDD
E]C m%n`= HIl ::MƒCEMDDD
E]5 m%n`= HI$1l •ME:CMDDD
E]E m%n`= HIH@l CMƒ•8MDDD
E]• m%n `= HIOo $1 •ME:CMDDD

E]8 m%n`= HI3!- !31 „M‡8‡MDDD
E]„ m%n`= HI7!1/!!( $ •ME:CMDDD
E]‡ m%n`= HI/!=2T a-2 •ME:CMDDD
E]ƒ m%n`= HIHw/!3G? !a-2 ƒMD8‡MDDD
E]:D m%n`= HI !<  „M‡8‡MDDD
E]:: m%n`= HI !90 !<  „M‡8‡MDDD
E]:C m%n`= HIO@HI „M‡8‡MDDD
E]:5 m%n`= HI%- !3!= :CM„‡DMDDD
E]:E m%n`= HIH@012a-2 8MC:CMDDD
E]:• m%n`= HI012a-2 •ME:CMDDD
E]:8 m%n`= HIOQ3"d $"=3 8MC:CMDDD
F:8,5,8 G- $ 15

E]:„ m%n`= HI7!=2T 0p CMƒ•8MDDD
E]:‡ m%n`= HI$#3!K= CMƒ•8MDDD
E]:ƒ m%n`= HI`=2Ow ! •ME:CMDDD
E]CD ,T33![//%n CDDMDDD
5 Giai đoạn test 114,979,983
•]: nL3`= HIa1 l :M„C‡MDDD
•]C nL3`= HIl ‡M5ƒCMDDD
•]5 nL3`= HI$1l •MƒC‡MDDD
•]E nL3`= HIH@l 5M88EMDDD
•]• nL3`= HIOo $1 8M•C‡MDDD
•]8 nL3`= HI3!- !31 :M„ƒCMDDD
•]„ nL3`= HI7!1/!!( $ 8M:C‡MDDD
•]‡ nL3`= HI/!=2T a-2 8M8C‡MDDD
•]ƒ nL3`= HIHw/!3G? !a-2 ‡M5ƒCMDDD
•]:D nL3`= HI !<  ‡MƒƒCMDDD
•]:: nL3`= HI !90 !<  ‡MƒƒCMDDD
•]:C nL3`= HIO@HI ‡M5ƒCMDDD

•]:5 nL3`= HI%- !3!= :5M5CDMDDD
•]:E nL3`= HIH@012a-2 :M„C‡MDDD
•]:• nL3`= HI012a-2 •MƒC‡MDDD
•]:8 nL3`= HIOQ3"d $"=3 8M•C‡MDDD
•]:„ nL3`= HI7!=2T 0p EMD8EMDDD
•]:‡ nL3`= HI$#3!K= •MƒC‡MDDD
•]:ƒ nL3`= HI`=2Ow ! :M„C‡MDDD
•]CD ,T33![/3nL3 CDDMDDD
6 Giai đoạn fix v$ kết thúc 41,155,000
8]: ‰i3R $3!T :DME:CMDDD
8]C ‰i/!3T3 :8MD8‡MDDD
8]5 ( 3!( ! :EM:„•MDDD
8]E ,T33![/Ši(3R $7T3
•DD]DDD
Tổng dự án 452,957,020
 $/!*!434 !3!n"#/H"d $/!3T3‹†
III. Công cụ quản lý dự án
‘#/H"d $3!W$- Lh%^ $•
‘#/H"d $•3!4/!!d*#%J1 '
 +V!s34 !L1 $3@]
 m3G. $/!c3H"d $7T3`=/e $K/!o H(3!W$- !( 3!( !%J1 ]
me $3!S/•
 mj 5"#/H"d $3!W$- /!0k/e $K/]
 ,T3!d*H@OY/9/ LQ/=Q/g $]
F:8,5,8 G- $ 16

‘#/H"d $7!%f !c3XL37nH2\'3!W$- /j OY!( 3!( !/e $K/
3G $OP=7K a? !3!"W $!-2!d*HK]
‘#/H"d $H@/`=-  !c3X•L3•*30L3/\'3!W$- /j 3!T3OY!( 3!( !
/e $K/3G $OP=7K 3Q3 !c3!-2HI3"Z $X7!e $/93GZ $@ (\]

‘#/H"d $a`=-  !c3XL3nLL0L3/\'3!W$- /j OY!( 3!( !/e $
K/0A3/1/!3…3K !c3XOj23GZ $@\]
‘#/H"d $/=Q/g $34 !3!n/e $3!S/'X•’EX\’\B8
†  /e $K/ •   •†
1 Giai đoạn đặc tả E • 8 •
:]: ~<2%J $7!= $L"W C 5 E 5
:]C ?0!Y=`=23G? !Oy3l 5 E • •
:]5 ?0!Y=P/o/c=*!V $a- : C 5 C
:]E ?0!Y=P/1/!`= HIM/!"o $
3G? !7!=2T 0pM"=Op|
: C 5 C
:]• ,T33![/Oy/3 D D : D]:„
2 Giai đoạn phân tích 8 „ ‡ „
C]: !< 34/!/!S/ ) $ : C 5 C
C]C !< 34/!0%=Hn C 5 E 5
C]5 !< 34/!/oLZ%tHK= : C 5 C
C]E !< 34/!$-%K C 5 E 5
C]• ,T33![/*!< 34/! D D : D]:„
3 Giai đoạn thiết kế giao diện ƒ :D :: :D
5]: -2=3 D : C :
5]C = HIa1 l : C 5 C
5]5 = HIl C 5 E 5
5]E = HI$1l : C 5 C
5]• = HIH@l : C 5 C
5]8 = HIOo $1 C 5 E 5
5]„ = HI3!- !31 C 5 E 5
5]‡ = HI7!1/!!( $ : C 5 C
5]ƒ = HI/!=2T a-2 5 E • E
5]:D = HIHw/!3G? !a-2 : C 5 C
5]:: = HI !<  C 5 E 5

5]:C = HI !90 !<  D : C :
5]:5 = HIO@HI : C 5 C
5]:E = HI%- !3!= 5 E • E
5]:• = HIH@012a-2 D : C :
5]:8 = HI012a-2 : C 5 C
5]:„ = HIOQ3"d $"=3 D : C :
F:8,5,8 G- $ 17

5]:‡ = HI7!=2T 0p D : C :
5]:ƒ = HI$#3!K= D : C :
5]CD = HI`=2Ow ! D : C :
5]C: ,T33![/3!T37T$-%K D D : D]:„
4 Giao đoạn code :C :5 :E :5
E]: m%n`= HIa1 l : C 5 C
E]C m%n`= HIl 5 E • E
E]5 m%n`= HI$1l : C 5 C
E]E m%n`= HIH@l D : C :
E]• m%n `= HIOo $1 : C 5 C
E]8 m%n`= HI3!- !31 C 5 E 5
E]„ m%n`= HI7!1/!!( $ : C 5 C
E]‡ m%n`= HI/!=2T a-2 : C 5 C
E]ƒ m%n`= HIHw/!3G? !a-2 C 5 E 5
E]:D m%n`= HI !<  C 5 E 5
E]:: m%n`= HI !90 !<  C 5 E 5
E]:C m%n`= HIO@HI C 5 E 5
E]:5 m%n`= HI%- !3!= E • 8 •
E]:E m%n`= HIH@012a-2 : C 5 C
E]:• m%n`= HI012a-2 : C 5 C
E]:8 m%n`= HIOQ3"d $"=3 : C 5 C
E]:„ m%n`= HI7!=2T 0p D : C :

E]:‡ m%n`= HI$#3!K= D : C :
E]:ƒ m%n`= HI`=2Ow ! : C 5 C
E]CD ,T33![//%n D D : D]:„
5 Giai đoạn test :C :5 :E :5
•]: nL3`= HIa1 l : C 5 C
•]C nL3`= HIl C 5 E 5
•]5 nL3`= HI$1l : C 5 C
•]E nL3`= HIH@l D : C :
•]• nL3`= HIOo $1 : C 5 C
•]8 nL3`= HI3!- !31 C 5 E 5
•]„ nL3`= HI7!1/!!( $ : C 5 C
•]‡ nL3`= HI/!=2T a-2 : C 5 C
•]ƒ nL3`= HIHw/!3G? !a-2 C 5 E 5
•]:D nL3`= HI !<  C 5 E 5
•]:: nL3`= HI !90 !<  C 5 E 5
•]:C nL3`= HIO@HI C 5 E 5
•]:5 nL3`= HI%- !3!= E • 8 •
•]:E nL3`= HIH@012a-2 : C 5 C
•]:• nL3`= HI012a-2 : C 5 C
F:8,5,8 G- $ 18

•]:8 nL3`= HIOQ3"d $"=3 : C 5 C
•]:„ nL3`= HI7!=2T 0p D : C :
•]:‡ nL3`= HI$#3!K= : C 5 C
•]:ƒ nL3`= HI`=2Ow ! : C 5 C
•]CD ,T33![/3nL3 D D : D]:„
6 Giai đoạn fix v$ kết thúc C 5 E 5
8]: ‰i3R $3!T : C 5 C
8]C ‰i/!3T3 C 5 E 5
8]5 ( 3!( ! : C 5 C

8]E ,T33![/Ši(3R $7T3 D D : D]:„
IV. Quản lý kiểm soát việc thực hiện dự án
1. Tổ chức họp
m1 !< 'a1/13T 3!J/!K /e $K//=Q $(2H(0K/]
!90'3T !( !!.*!( $3=j ( $(23!S8]
2. Quản lý chất lượng
~<2%J $/1/3nL3*H- (3nL3/-Ln]@/1/nL3*H- =3H n'0^/O4/!M/!S/
) $/j 3nL3M3=/!4/!c3H"d $M0e3G"W $M7T!@/!M/1/H=q3/j 3=< 3!n(
3G1/! !K0/U-3_ $ $"W],T3`=H(Oj=(/U-K/3@3nL3/-Ln'H(0A3a $
/1/!@3OA $3nL3M$j $Q $#Lnm-Ln]nL3/-Ln'a-$…0LQ3!S3JM2=/j=M
OP=7K 3G"#/7!3nL3M/1/a"#/3nL3M7T3`=0 $0=Q ]
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 -3GV' !903G"Z $`= HI/!c3H"d $]
 ^/O4/!7T!@/!O0a/!c3H"d $'
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H"d $/j H(0M/1/3(HK=/j O1 !$1aZ`= HI/!c3H"d $3G $L=Q3`=13G? !
3!J/!K %J1 ]+0a%J1 O"d/H 7T!@/!Oj2OU3!nO[ $`=23G? !]
 -3GV(3G1/! !K0'
-3GV G1/! !K0 !J/!K
!903G"Z $
`= HI/!c3
H"d $
!903G"Z $`= HI/!c3H"d $/9
3G1/! !K0'
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/!c3H"d $/!%J1 (3!e $a1#
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mg $`= HI%J1 in0il37T

!@/!`= HI/!c3H"d $%J1 /-
/c*(Hw/!aY=]
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
Lu$`=2T30A3LQc OP3S/3!W
T= 9i=c3!K ]
= HI(OP=/!N !/1//e $K/
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%J1 7!/92=/j=]
+@%K O0a
/!c3H"d $
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%J1 ]
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7T!@/!`= HI/!c3H"d $%J1 /-
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3!n3T 3G? !`= HI/c=!? !]

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/!c3H"d $%J1 ]
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/!c3H"d $/!NG- !t $c OPH(0
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H"d $
me $31/O0a/!c3
H"d $
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,Y0  3G-  34 !  O[ $  O€
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!@/!  %J  1 M  7T  !@/!
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3!h  $!K0M  7T  !@/!
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`= HI/!c3H"d $%J1
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+() +@3

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O"d/  /!N !  Lh-  /!  O[ $]
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aZ!y/,!1/!!( $]
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GUG
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O"d/  /!N !  Lh-  /!  O[ $]
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O"d/  /!N !  Lh-  /!  O[ $]
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aZHp !O@`= HI/!c3H"d $]
, !@/!  `= HI
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O"d/  /!N !  Lh-  /!  O[ $]
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"#/ H"d $  /1/ /e $ K/
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1
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!( /!N !!y/:*!j !K
3!Q $]
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O"d/  /!N !  Lh-  /!  O[ $
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aZM7!1/!!( $]
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0e3!K3!Q $
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O"d/  /!N !  Lh-  /!  O[ $]
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aZM7!1/!!( $]
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nL3/-Ln  (   3n$G-3
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O"d/  /!N !  Lh-  /!  O[ $]
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3. Kiểm soát thay đổi v$ rủi ro
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5]C = HIa1 l ‡B•BCD:E ƒB•BCD:E •MEC‡MDDD •M5C‡MDDD
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