CONTENT OF THE REPORT

Internship report Supervisor: Luong Kim Thu
CONTENTS
I. INTRODUCTION
II. CONTENT OF THE REPORT
1. INTRODUCTION AND DESCRIPTION OF ORGANIZATION
2. JOB DESCRIPTION
III. THE PERSONAL EXPERIENCE ACQUIRED THROUGH
THE TRAINING COURSE
IV. SUGGESTION
Student: Vo Thi Huyen_Lop: K13 NAB Page 1
Internship report Supervisor: Luong Kim Thu
ACKNOWLEDGEMENT
Hai Phong Street
Hai Chau district, Da Nang city
February 15
th
, 2011
To Teachers in Duy Tan university!
To Director and all of Officer Staff in “Dong Hanh Viet” Travel Company in
Da Nang!
First of all, I would like to express my deepest gratitude to teachers’ guidance,
friends and family’s care in the past four years. I am grateful to you for your help
and transfer of precious experience, which will prepare us for knowledge to get to
the life. Especially, I would like to express my gratitude to Ms. Luong Kim Thu- my
vulnerable teacher who teaches and supports me a lot during my internship.
I want to take this opportunity to say thank to Mr. Nguyen Lam Tuan –my
supervisor, the director of guide department of the company and all staff in “Dong
Hanh Viet” Company. Thank you very much for your kind cooperation during my
internship.
Student: Vo Thi Huyen_Lop: K13 NAB Page 2
Internship report Supervisor: Luong Kim Thu

Da Nang, February 15
th
, 2011
INTERNSHIP REPORT
In “Dong Hanh Viet” Travel Company
• My full name : Vo Thi Huyen
• Student code : 132617394
• Class : K13NAB of Foreign Language Department
• My cell phone : 01688589156
• My email :
• Internship place: “Dong Hanh Viet” Travel Company
- Address: 699 Dien Bien Phu Street, Da Nang city
- Fax : 05113. 765 077
- Email : 05113. 765 076
• Supervisor in the company : Nguyen Lam Tuan

• Supervisor in the university : Ms. Luong Kim Thu
- Cell phone : 0935282256
- Email :
Student: Vo Thi Huyen_Lop: K13 NAB Page 3
DT
UNIVERSIY
DUY TAN UNIVERSITY
ENGLISH DEPARTMENT
---    ---
THE SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom - Happiness
---    ---
Internship report Supervisor: Luong Kim Thu
INTERNSHIP REPORT

I. INTRODUCTION
In the context of global economy, Vietnam is making the biggest effort to keep with
rich countries and to become a great nation in the world. Today, with the development
of national industrialization and modernization, tourism has become one of the key
industries bring major cultural and economic values to Vietnam. Vietnam tourism is
increasingly developing and plays a big role in Vietnamese economy. This has resulted
in establishing and improving many tourism companies in Vietnam. Among the
companies, “Dong Hanh Viet” Travel Company in Danang city has its contribution to
the development of tourism in Danang and it is becoming a trusting destination of
domestic and foreign tourists.
As an English-majored student of Duy Tan University, I have an opportunity to study
and work at “Dong Hanh Viet” Travel Company for my internship course. This is a
valuable opportunity for me to practice my English knowledge, communication skill and
learn experience and soft skills from every body in the company. I myself think that the
company is an ideal organization that students of foreign languages can collect
information and get valuable experience of work.
Student: Vo Thi Huyen_Lop: K13 NAB Page 4
Internship report Supervisor: Luong Kim Thu
II. CONTENT OF THE REPORT
1. INTRODUCTION AND DESCRIPTION OF ORGANIZATION
Established in October 2005 by Ms. Dang Thi Uyen Thanh, Dong Hanh Viet Travel
Company has been developing and knowing by a lot of customer in Vietnam and other
countries through 5 years of operation. Located at 697 Dien Bien Phu Street, that is a
convenient place for customers to know as well as for tourism business. At the time, the
company has nineteen employees who are very good and friendly. Moreover, facilities
and office equipment are well-prepared and modern.
Dong Hanh Viet Travel Company is a tourism company specializing in organizing
and selling tours in domestic and international regions. The domestic tours consist of the
tours visiting central region such as Danang-Hue-Quang Binh, Danang-Dalat-Nhatrang,
the tours in western provinces and other tours such as Danang-Nghe An-Ha Noi-Sapa,

Hoi An- My Son holly land. The international tours includes Guangxi- Shanghai-
Beijing, Laos, Cambodia, Bangkok-Thailand…Furthermore, the company is trying to
open many new attractive and wonderful tours for customers in the near future as well as
to become an ideal and trust destination for all tourists.
Organization diagram of the company:
Student: Vo Thi Huyen_Lop: K13 NAB Page 5
Director
Guide
Department
Marketing
Department
Operating
Department
Account Department
Internship report Supervisor: Luong Kim Thu
The company has nineteen employees. In which, guide department has night
members, marketing department has three members, operating department has four
employees and accounting has three members. All of them are well-educated as well as
friendly and enthusiastic. They always try their best to complete assigned task and help
me in my work.
2. JOB DISCRIPTION
My job is a receptionist in the company. Reception practice is not simple, but
also not too difficult as I thought. A receptionist is often the first business contact a
person will meet at any organization. It is an expectation of most organizations that
the receptionist maintains a calm, courteous and professional demeanor at all times
regardless of the visitor’s behavior. Therefore, I think that receptionist is a very
enjoyable and interesting job.
The first, the duty of a receptionist may include answering customers’ inquiries
about the company and its products or services, sorting and handing out mails, a
switchboard, setting appointments, filing, records keeping, keyboarding entry and

performing a variety of other office tasks, such as receiving, directing and relaying
telephone messages and faxing messages, picking up and delivering the mail,
opening and dating stamp all general correspondence, maintaining the general filing
system and filing all correspondence, assisting in the planning and preparation of
meetings, conferences and conference telephone calls.
Sometimes, the receptionists may also perform bookkeeping or cashiering
duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to
guests, and to keep lobbying area tidy.
Student: Vo Thi Huyen_Lop: K13 NAB Page 6
Internship report Supervisor: Luong Kim Thu
Moreover, with this job, I could be better contacting with everybody.
Consequently, so that giving satisfaction of fastidious customers, I must be patient
and harmony. I have to sympathize and listen to all requests from visitors. They are
nice, courteous, and polite so my job is favor and safety. My mistake services were
always been sympathized by them.
In summary, this is a job which requires neat appearance, good sense of
humor and clear speaking voice. Especially, the receptionist must patiently
investigate, has specific knowledge and be able to communicate well. Maybe this is
reasons which make me to change my thoughts and bad habits. Hence, I loved this
job; it gave me a patient virtue, professionally working style.
I spent 5 weeks on training in the “Dong Hanh Viet” Travel Company. I went
to the company 3 days a week. And my working time table is dependent on the
working time table of the company.
Office time - In the morning: from 7:30a.m to 11:30a.m
- In the afternoon: from 16:00p.m to 20:00p.m
I would report my job and the problems of acquisition by myself as follows:
1. Week 1: From January 10
th
, 2011 to February 19
th

, 2011.
- The first day: On Tuesday, January 11
th
, 2011
I had an opportunity to meet with the head of guide department of Dong
Hanh Viet Travel Company, the direct advisor, visiting around the company and
socializing with everybody in the company and I read the documents about the
company and some tour information. Then I typed the documents and began my
probation at the company. The most interested things I found out that there are many
foreign customers like French, British, Australian and I think that is a wonderful
opportunity for me to practice my English and my communication skills.
Student: Vo Thi Huyen_Lop: K13 NAB Page 7