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ĐẠI HỌC QUỐC GIA HÀ NỘI
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PHÁT TRIỂN VĂN HÓA DOANH NGHIỆP
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LUẬN VĂN THẠC SỸ QUẢN TRỊ KINH DOANH









Hà Nội - Năm 2015HÀ NỘI - 2015
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ĐẠI HỌC QUỐC GIA HÀ NỘI
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TẠ THỊ THU HẰNG



PHÁT TRIỂN VĂN HÓA DOANH NGHIỆP
TẠI TỔNG CÔNG TY ĐIỆN LỰC THÀNH PHỐ HÀ NỘI



Chuyên ngànhCHUYÊN NGÀNH: QUẢN TRỊ KINH DOANHQuản
trị kinh doanh
Mã sốMÃ SỐ: 60340102

LUẬN VĂN THẠC SỸ QUẢN TRỊ KINH DOANH





Ngƣời hƣớng dẫn khoa học: TS. Nguyễn Viết LộcNGƢỜI HƢỚNG DẪN
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KHOA HỌC: TS. NGUYỄN VIẾT LỘC





Hà Nội - Năm 2015HÀ NỘI - 2015
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CAM KẾT
“
” 




                
            
doanh.
 
Hà Nội, ngày 12 tháng 3 năm
2015
Tác giả



Tạ Thị Thu Hằng

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LỜI CẢM ƠN



  


-  

 
 
i.




 

Tạ Thị Thu Hằng









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TÓM TẮT


tham gia 
            .   

 - 
. V

  "Phát triển Văn hoá doanh nghiệp tại Tổng Công ty Điện lực
Thành phố Hà Nội"  



 
 


lai .


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5
MỤC LỤC
 iii
 ii
 ii
 1
 75

 75
 75
 75
 75
 118
  118
 1611
 2116
 2722

 4635
 5340
 5340
 5441
 5441
2.3.  5844
2.4. 5946
 6046
 6547
 6547
 6547
 6547
 6647
 6848
 7050
 7351
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5
 7351

 8260
 9774
  9875
 11577
 11577
 11577
 11577
 11577
4.1.1. n ca T 11577
 11577
 11678

 11678
 11778
 13191
 13292

5

 iii
N iv
 v
 vi
 xxvi
 ii
 ii
 1
 1
 2
 2

 3
 3

CH  
 4

VHDN 4
 4
 4
1.2. C  8
 8
1.2.1.1. Khái niệm văn hóa. 9
1.2.1.2. Khái niệm văn hóa doanh nghiệp 11
 12
  17
1.2.3.1. Cấu trúc của văn hóa doanh nghiệp. 17
1.2.3.2. Các mô hình Văn hoá doanh nghiệp. 20
 23
1.2.4.1. Các nhân tố ảnh hưởng đến văn hoá doanh nghiệp. 23
1.2.4.2. Quy trình phát triển văn hóa doanh nghiệp 33
1.2.4.3. Các giải pháp để quản trị và phát triển Văn hoá doanh nghiệp. 38

 39
1.2.5.1. Đặc điểm của doanh nghiệp nhà nước 40
1.2.5.2. Vị trí, vai trò của Doanh nghiệp Nhà nước. 41
1.2.5.3. Một số biểu hiện của văn hoá doanh nghiệp trong doanh nghiệp nhà nước
tại Việt Nam. 42

CHNG 2. PH 44

2.1.  44
2.2.  45
2.3.  45
2.4.  48
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5
2.5.   49

CH 
 51

 51
 51
 51
3.1.3. C  52
3.1.3.1. Bộ máy tổ chức 52
3.1.3.2. Tình hình nhân sự 54
 54
 55
 55
3.2.1.1. Yếu tố thứ nhất: Cấu trúc hữu hình của doanh nghiệp. 56
3.2.1.2. Yếu tố thứ hai: Các giá trị được tuyên bố. 59

3.2.1.3. Yếu tố thứ ba: Hệ giá trị quan niệm. 63
 64
3.2.2.1. Kết quả khảo sát về việc nhận dạng mô hình văn hoá doanh nghiệp hiện tại
và mong muốn trong tương lai của EVN Hà Nội. 65
3.2.2.2. Đánh giá việc triển khai văn hoá doanh nghiệp về mức độ nhận biết các
yếu tố văn hoá 68
 95
 95
 96
 98

CH 
  100

 100
4.1.1. nh hn ca T 100
 100
   101

 101
 102
4.2.2.1. Giải pháp 1: Xây dựng kế hoạch chi tiết phát triển văn hóa doanh nghiệp
của Tổng Công ty. 102
4.2.2.2. Giải pháp 2: Đẩy mạnh các hoạt động truyền thông về văn hoá EVN Hà
Nội. 103
4.2.2.3. Giải pháp 3: Tăng cường tổ chức thực hiện các hoạt động hỗ trợ cho sự
phát triển văn hoá doanh nghiệp Tổng Công ty. 104
4.2.2.4. Giải pháp 4: Biến văn hoá doanh nghiệp thành nguồn lực, sức mạnh cho sự
phát triển EVN Hà Nội 106
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4.2.2.5. Giải pháp 5: Giải pháp để giảm bớt những đặc tính của Văn hoá cấp bậc.
107
4.2.2.6. Giải pháp 6: Giải pháp để xây dựng những đặc tính của Văn hoá sáng tạo.
109
4.2.2.7. Giải pháp 7: Giải pháp để xây dựng những đặc tính của Văn hoá gia đình.
110
 115
 116
 119
  119

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5

 33
 44
 55
 66
 79
  810
 911

1
2



 1
 1
 1
 1
-  1
 2
 2

 2
 3
 4
 5

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 6
 8
 9
 10
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5
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
 


 10

 


 


 10








 10


h
 11
 11
* Mục đích nghiên cứu: 11
* Nhiệm vụ nghiên cứu: 11
 12
* Đối tượng nghiên cứu: 12
* Phạm vi nghiên cứu: 12
 12
 12

 14
 14

 17
 17

5
 26
 48
 53
2.1.  53
2.2.  54
2.3.   54
2.4.  57

 60

 60
3.1.1. G 60
 60
 61
 63
 64
 64
 73
 87

 87
 91
4.1.1. n ca T 91

 91
 91
- 

 105
- 

 
ty. 106
- 


106
-  
 106
 106





 106
106

5
- 

 106
- 

ty. 106
- 

 106
-  106

ng ty. 106




 106
4.2.1.1. Nội dung và kế hoạch thực hiện giải pháp. 106

sau: 106
Bước 1: Lập kế hoạch phát triển văn hóa doanh nghiệp 106
 106

-  106
-  106
- 
 106
- 
 106
Bước 2: Tổ chức thực hiện phát triển văn hóa doanh nghiệp 106
 106
- 
 106
- 
106
- 
 106
- 
106
-  106
Bước 3: Củng cố các giá trị văn hóa doanh nghiệp mới 106
 106
-  106
- 
 106
-  
 106
Bước 4: Kiểm soát, điều chỉnh văn hóa doanh nghiệp 106

5
 106
- 
 106

-  106
- 
do 106
4.2.1.2. Tính khả thi và kết quả mang lại của giải pháp 106





 106

106
4.2.2.1. Nội dung và kế hoạch thực hiện giải pháp. 106
- 
 106
- 

 106
- 

 106
- 
 106
- 
  106
- 

 106
- 
 106

4.2.2.2. Tính khả thi và kết quả mang lại của giải pháp 106




 106

g ty. 106





106

5
4.2.3.1. Nội dung và kế hoạch thực hiện giải pháp 106

 106
- 


 106
- 

106
- 


 106

- 
106
- 

106
- 
 106
- 


 106
4.2.3.2. Tính khả thi và kết quả mang lại của giải pháp 106

 


 



VHDN. 106

 106

 106
4.2.4.1. Nội dung và kế hoạch thực hiện giải pháp: 106









5
 

 106



 

 106

- 


 106



 






 106

4.2.4.2. Tính khả thi và kết quả mang lại của giải pháp 106






 106
 106
4.3.1.  . 106

 106
-  



 106
- 
 106
- Tra



5









- 
- 


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106
 106
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
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

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
nhau. 106
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
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106
- 

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 106
- 
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106
- 
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 106
- 
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


5
















 106

 106
 106
4.3.3.1. Giải pháp để hoàn thiện mối quan hệ và môi trường làm việc 106





 

ng
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 106


106




5








 106



 106
 108
 108


 18

 18
 20
1.2.1. Một số khái niệm. 20
1.2.2. Nội dung Văn hóa doanh nghiệp 25
1.2.3. Quá trình hình thành và phát triển Văn hoá doanh nghiệp. 46
1.2.4. Các giải pháp để quản trị và phát triển Văn hoá doanh nghiệp 50
1.2.5. Đặc trưng doanh nghiệp nhà nước 52

 58

2.1.  58
2.1.1. Nghiên cứu định tính. 58
2.1.2. Nghiên cứu định lượng. 58
2.2.  59
2.3.  59
2.3.1. Thiết kế bảng hỏi. 59
2.3.2. Bảng câu hỏi khảo sát. 60
2.4.  60
2.5.  61


 64

 64
3.1.1. Giới thiệu chung 64
3.1.2. Quá trình hình thành và phát triển của EVN Hà Nội 65
3.1.3. Cơ cấu bộ máy tổ chức 68
3.1.4. Tình hình hoạt động kinh doanh của EVN Hà Nội 70
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5
 72
3.2.1. Mô tả cấu trúc văn hoá của EVN Hà Nội 72
3.2.2. Kết quả khảo sát về mô hình văn hoá của EVN Hà Nội 83
 89

P
. 90

 90

4.1.1. Định hướng phát triển của Tổng Công ty 90
4.1.2. Định hướng giá trị văn hóa của Tổng Công ty 90
4.2.  90
4.2.1. Các giải pháp hoàn thiện việc xây dựng các yếu tố cấu thành Văn hoá doanh nghiệp.
90
4.2.2. Các giải pháp hoàn thiện mô hình Văn hoá doanh nghiệp 90

 90

 91

 92





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