DEVELOPING, USING AND ANALYZING THE RESULTS OF INTERVIEWS TO DETERMINE THE FEELINGS OF FOREIGN TOURISTS ON THEIR VISIT TO VIET NAM

HANOI OPEN UNIVERSTTY
FACULTY OF TOURISM



PROJECT HD2

DEVELOPING, USING AND ANALYZING THE RESULTS
OF INTERVIEWS TO DETERMINE THE FEELINGS OF
FOREIGN TOURISTS ON THEIR VISIT TO VIET NAM

Students

: NGUYEN THI HONG NAM
NGUYEN THI THU HIEN

Class

: BK13

Group

: 2

HA NOI - 2008


TABLE OF CONTENTS
TABLE OF CONTENTS.......................................................................2

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I/ INTRODUCTION
Through many last assignments, we had many big chances to be
acquainted with doing in-group, working with many various topics, which
required an ability of working, of researching, etc...
With this HD2 project, we also get more chances to work in-group, but
in this topic, we get a new way to do this assignment. It brings us a chance to
communicate with foreigners, to interview and from that; we can learn
something different from last assignments. Because of the purpose of the
assignment, is that encouraging students to meet and talk with foreigners,
obtaining information by designing, asking questions and analyzing their
results in a short report? So that, it is very interesting with the student because
it helps student to developing higher skills and abilities, which are different
from, last projects.
Writing this report, we hope that we can bring something new to the
teacher and the students in faculty of tourism. We summarized our an
interview by this report, and we want to supply some present information’s
about foreign tourists, about what they are thinking about Vietnam tourism,
what they hope and what they see? Then, teachers and students may know
clearly about the fact of tourism in Vietnam. It will help students have the
right acknowledge about tourism in our country. Especially, doing this report,
students can learn many things in analyzing chart, which is very helpful for
the future.
In order to do this job, we shared the work equally by two members in
our groups:

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Nguyen Thi Thu Hien:
•

Introduction

•

Interview Question

•

First half of the result part: from background to the sources of
information and how useful/accurate it was.
Nguyen Thi Hong Nam:

•

Second part of the result: From accommodation facilities to
extra comments.

•

Discussion

•

Recommendations

•

Edit and print

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II/ INTERVIEW QUESTIONS
According to the purpose of the report, we had to go out to carry out our
interview with the foreigner tourists. We had to spend two days in the OldQuarter to do it. Before carrying this interview, we intended to choose some
destinations around Hanoi where have many tourists. Moreover, in our mind,
we thought it was so easy to get information. Nevertheless, after interviewing,
we recognized that it did not look like our imagination.
On the first day, we wandered around Restored Sword Lake to find the
tourists. We approached some tourists who sat on the bench. We did it
without difficulties. We saw them with a friendly way, very natural way, and
very welcomed. However, some of them stared us, looked us in unfriendly
way and did not want to bother anymore. Because they have only come to
Hanoi for one day and Hanoi was the first places in their visit. Moreover,
some of tourists are come from French, so, we got many difficulties in
communicating with these tourists. Suddenly, we felt very disappointed and
did not want to go at all. And we continued finding other guests, but not much
tourist, so we could interview one to two travelers. Most of them seemed too
closed, to be friendly and warmhearted, and welcome us. They told us
everything they did in Vietnam and they thought about Vietnam in their
travels. Therefore, they helped us in getting information for our interview.
But, in generally, we had not completed 12 sheets Questionnaires yet. Nam
and I were very tired at that time. We sat each other, discussed and gave the
last decision.
On the second day, we found a Beer road site inn (Bia hoi) in Ta Hien
street. It is the place where have many tourist drinking beer there, very
famous street with tourist.

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We ordered a bottle of orange juice, drank and wait for a chance to
access tourists. And we got it. Most of tourists here were very cheerful, very
humor and very easy to get an open talk with them. Besides that, they also
asked them for some visiting places in Hanoi, where they have to go and to
see.

And, for only one hour, we finished our interview with a lot of

information not only in the project but also in the outside. We were very
happy.

III/ RESULTS
Our questionnaire designed an interview of 25 questions and divided into
10 main topics:
1. Background
2. Reason for travel
3. Tourist sites visited or intending to visit
4. Tourist services used
5. Sources of information and how useful it was
6. Accommodation facilities
7. Quality of food
8. Transportation
9. Shopping, entertainment
10. Extra comments

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Hereafter is the questionnaire that we designed:

QUESTIONAIRE
Name:………………………………….. Nationality:
…………………………….

Age:

Young

Sex:

Male /Female

Kind of travel:

Middle age

Independent

Group

Older

Business

1. How many times have you visited Vietnam?
2. Why did you choose Viet Nam for your travel?

3. Have you visited some famous destinations and world heritages in
Vietnam?
4. Which is the destination in Vietnam you like the most? And Why?
5. What kind of tourist service have you used in Vietnam?
6. What is your opinion about the services you has used in Vietnam?
7. The quality of tour guide in Vietnam is:
8. Your search information about Vietnam by:
9. Do you often use a system of tourism information when you travel
in Vietnam?
10.Is it easy for you to approach the tourism information center? Give
me your trouble if no?
11.Do you often get brochure from the destination you come?
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12.What is your comment about the quality of brochure?
13.What kind of accommodations you staying in Hanoi?
14.What did you think about the accommodation that you stayed in
Hanoi?
15.Have you ever tasted some traditional foods in Vietnam?
16.If yes, where did you try it?
17.How do you feel about traditional food in Vietnam?
18.What is Vietnamese food you like most?
19.What is your appreciation about transportation system in Vietnam?
20.Have you ever gone shopping in Vietnam or Hanoi?
21.Where is the place you often go for shopping?
22.Did you find suitable places for your entertainment in Hanoi? If
no, do you have any suggestion for Hanoi?
23.What are your impressions of Hanoi?
24.Did your visit to Hanoi meet your expectations?

25.Will you return to Hanoi for a second visit?

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1. Background
a. Chart of Nationality

This pie chart shows us the Nationality of the tourist coming to Vietnam
at this time, and divided into three occupations: tourists from European,
Oceanian and North American. In general, the greatest number of tourist who
coming to Vietnam recently is North American tourists with 42%. There are
smaller percentages of European and Oceanian tourists. They occupy 33%
and 25%. It is not difficult to explain for this result. As you can see, there is a
vacation for the Western countries at this time. Therefore, they spend more
time and money for travelling, and for relaxing in some Southern Eastern
Asian countries: Thailand, Singapore, Laos, Cambodia, and Vietnam. And the
reason why the north American tourists come to Vietnam much more than
before? Because, at this time, there is a presidential racing in America, and
one of them is John Mc. Cain, who was an Airman in Vietnam War, who
drove B52 airplane for American army. Many documents, which talked about
him, kept in Hoalo prison. Therefore, it is the reason why many tourists from
North American country come to Vietnam at this time.

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b. Estimate age of tourist
Estimate age of tourist
70%

60%
50%
40%
30%
20%
10%
0%

58%
Young age
Middle age
Old age

33%
9%
Young age

Middle age

Old age

This column shows the estimate age of the tourist. As it is shown in chart
2, middle age people have the highest percentage, occupy 58,5%. The
percentage of young tourists is slightly smaller than the percentage of middle
age tourists. It means that at that time, the tourist at the age of the middle in
some western countries have more free time, we can find many middle age
tourist in everywhere. They travel with family, with friends and groups. But
different from the young age, the tendency of middle age tourists is that they
only buy a tour with package services, and enjoy the most famous places,
don’t want to have experienced like a real backpacker. The old age occupy

only 9%. It shows us that at this time, when the young and middle age people
go to travel, they stay at home to keep the house for their children, or travel
not much. This kind of tourist wants to have a culture tour, have a rest.
Therefore, not many tourists stay in Hanoi now.

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c. Kind of travel

This chart shows that kind of travel. We divided into three main parts:
Independent traveler, Group, and business. It can be seen that the percentage
of independent tourist is the biggest. It occupies 58% in total. The numbers of
tourists who travel in-group hold 33%. And the business tourist market is less,
9%. Seeing the result, we can show that, nowadays, more and more tourists
like this kind of travel very much. There are many reasons to explain for the
result that why they choose travelling alone.
Some of independent travelers are students, they travel alone to get the
real experienced, because they have not much money, and are called
backpackers.
Others independent tourists were interviewed said that: they travel alone
because they want to discover by themselves, although they have much
money to buy package tours.
The tendency of travelling alone becomes popular in Vietnam. However,
as you know, they are not the potential customer of Vietnam tourism. So, we
think that Vietnam tourism should have more strategies to attractive higher
tourist market.

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